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Bilingual Customer Success Manager - Spanish

DatadogDublin, Ireland
Hybrid Full-time

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Experience Level

Manager

Qualifications

Key Responsibilities:Collaborate with the sales team to ensure a smooth onboarding journey for customers. Proactively nurture relationships with customers to foster trust and loyalty. Manage the full sales cycle for growth opportunities within existing accounts. Act as a consultant to customers, ensuring they maximize the benefits of the Datadog solution. Analyze usage trends to identify potential renewal risks and increase product adoption. Work alongside various internal teams, including Support, Product, Finance, and Legal, to ensure customer satisfaction. Your Profile:Exceptional communication skills with a keen attention to detail. Fluency in Spanish. Experience in the Spain/Iberia markets. Passionate about building lasting customer relationships. Motivated to make a measurable impact through your work. Customer-focused mentality, always striving to deliver maximum value. Thrives in a dynamic, solution-oriented environment. Skilled in negotiating contract terms and overcoming pricing objections independently during up-sell and cross-sell efforts. We value diversity and welcome applicants from all backgrounds. If you're passionate about technology and eager to learn, we encourage you to apply, regardless of whether you meet every qualification listed.

About the job

As a Bilingual Customer Success Manager at Datadog, you will play a pivotal role in fostering strong relationships within our customer base by driving product adoption and ensuring a seamless onboarding experience. Your primary focus will be on advocating for the customer, enhancing their experience, and identifying growth opportunities through effective up-selling and cross-selling strategies. By employing a customer-centric methodology, you will discover unique customer needs and articulate the significant value of the Datadog solutions.

At Datadog, we cherish our collaborative office culture, which nurtures creativity and teamwork. Our hybrid work environment enables our team members to achieve a balance that suits their individual lifestyles.

About Datadog

Datadog is a leading monitoring and analytics platform for developers, IT operations teams, and business users. Our innovative solutions help organizations enhance performance and reliability, all while fostering an inclusive workplace culture that values collaboration and creativity.

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