Qualifications
What you'll do
Act as the primary point of contact for our customers through phone, email, and live chat.
Respond to customer inquiries swiftly and kindly, maintaining a solution-focused approach to meet our service level agreements for response times and customer satisfaction.
Facilitate seamless operational processes and assist customers with:
General inquiries
The switching process
Invoices
Meter readings
Manage customer calls with professionalism and efficiency, ensuring positive customer experiences.
Develop practical solutions for complex issues by working closely with our Second Level Support team.
Gain insights into energy industry topics and products such as EDIFACT and dynamic tariffs.
What you'll bring
Native-level proficiency in German (C2) required – both written and spoken.
Good command of English for internal communication with our international team.
A passion for helping customers solve problems and simplifying complex topics.
Prior experience in customer service, particularly in handling phone, email, or live chat support.
Familiarity with Intercom or similar customer support platforms.
Ability to manage multiple tasks or conversations simultaneously while maintaining quality.
A proactive, structured, and solution-oriented mindset.
About the job
The Role
Join the innovative team at HelloFresh, where collaboration and advanced technology converge to create outstanding customer experiences. Our culture promotes continuous learning, teamwork, and a dedication to excellence. This role offers you the chance to engage in meaningful projects, enhance your skill set, and thrive in a supportive environment that values diverse viewpoints.
As a vital member of our team, you will be responsible for delivering exceptional customer support via phone, email, and live chat. Your role will involve addressing inquiries related to service switching, invoices, and meter readings. You will ensure prompt, effective responses while upholding our high service standards and collaborating with internal teams to resolve intricate customer issues.
We are eager to welcome enthusiastic individuals who can contribute their unique skills and insights. If you feel that you would excel in this position, even if you don't meet every single requirement, we encourage you to apply!
About HelloFresh
HelloFresh is a leading meal kit delivery service that aims to provide convenient, delicious, and healthy meal solutions. Our commitment to quality and customer satisfaction drives everything we do, and we are always looking for dedicated individuals to join our innovative team.
