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Bilingual IT Helpdesk Technician

On-site Contract

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Experience Level

Entry Level

Qualifications

The ideal candidate should possess a strong foundation in customer service and have a technical aptitude, with at least two years of experience in IT or a related field. An Associate degree in Technical or Business discipline is preferred. You should demonstrate excellent written and verbal communication skills, effective listening abilities, and a keen attention to detail. We are looking for someone who is self-motivated, organized, and capable of applying technical information in a fast-paced environment. You will need sufficient knowledge of IT operations and workflows to resolve most inquiries independently.

About the job

Join our dynamic team as a Bilingual IT Helpdesk Technician at one of the leading insurance companies based in Seattle, WA. We are seeking individuals who are proficient in both English and Spanish to support our diverse clientele.

In this role, you will leverage your strong customer service skills and technical expertise to assist users with their IT-related inquiries. Your proficiency with Windows Operating Systems and basic understanding of LAN/WAN environments will be key in resolving issues effectively. We value strong problem-solving abilities, enthusiasm for learning, and teamwork.

About USTech Solutions

USTech Solutions is a leading provider of IT staffing and solutions, offering innovative technology services to some of the largest companies in the insurance sector. We are committed to fostering a collaborative and inclusive workplace that supports professional growth.

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