About the job
SmithRx is a health-tech company focused on improving the Pharmacy Benefit Management (PBM) industry. Since 2016, the team has built a drug acquisition platform that aims to lower costs and deliver strong service to clients across the United States. The company values integrity, enthusiasm for challenges, and supporting colleagues, all within a collaborative and mission-driven culture.
Role overview
The Bilingual Member Support Specialist (Spanish) joins the Member Support Team to help members navigate their pharmacy benefits. This position is based in Lehi, UT or Plano, TX. Fluency in Spanish and experience in a contact center environment are essential.
What you will do
- Handle inbound and outbound calls with members, healthcare providers, and pharmacies in both English and Spanish.
- Follow up on member questions, resolve issues, document each interaction, and route complex inquiries to the right department.
- Offer clear educational support to members about their pharmacy benefits.
- Work toward resolving member concerns on the first call whenever possible.
Requirements
- Fluency in both Spanish and English.
- Customer service experience in a contact center setting.

