QualificationsSolid experience in a Service Desk or similar IT support role. Familiarity with ServiceNow ITSM workflows. Excellent customer service, listening, and communication skills. Bilingual proficiency in English and French is mandatory. Detail-oriented with strong judgment and initiative. Ability to independently troubleshoot and resolve technical issues. Knowledge of Microsoft Office 365 and standard networking tools. Capability to work both remotely and collaboratively within a team. Understanding of ITIL principles is advantageous.
About the role
Service Desk Analyst - French Speaking UK and Ireland
Join Sysco's dynamic Service Desk team as a Bilingual Service Desk Analyst in London. This full-time, permanent position serves as the primary contact for internal users, providing expert level 1 support through various channels: phone, portal, and chat. Your role will involve logging, troubleshooting, and resolving incidents or directing them to the appropriate teams while ensuring excellent service quality and thorough documentation.
Key Responsibilities
Resolve non-critical incidents and service requests, meticulously logging all actions in ServiceNow.
Deliver exceptional customer service and professional support.
Effectively escalate unresolved issues to the appropriate teams.
Utilize standard tools and methods to analyze and resolve hardware and software issues.
Document case details comprehensively in ServiceNow, including actions taken and customer impact.
Achieve and exceed defined performance metrics such as Customer Satisfaction (CSat) and Quality Assurance (QA) standards.
Continuously enhance your knowledge of Sysco’s products and services.
Create and update knowledge articles to facilitate First Call Resolution and self-service options.
Participate in after-hours and on-call rotations to provide 24/7 support coverage.
Complete training objectives while embodying Sysco’s Mission and Values.
About Sysco GB
Sysco is a global leader in foodservice distribution, dedicated to our mission of delivering quality products and exceptional service to our customers. With a commitment to integrity and innovation, we empower our employees to excel in their roles and contribute to our shared success.
Role OverviewJoin our dynamic IT support team as a Junior Service Desk Engineer. We seek a dedicated and customer-oriented individual to deliver first-line technical assistance to end users, effectively troubleshoot both hardware and software concerns, and ensure the seamless operation of our IT infrastructure. This position is based on-site and requires exc…
About JuniorAt Junior, we are on a mission to revolutionize the investment research landscape with innovative LLM-powered tools designed specifically for private market investors. Our clientele includes some of the world's leading private equity and consulting firms, collectively managing billions in annual investments. As a profitable and bootstrapped enterprise, we have grown our team to 24 talented individuals across our London and NYC offices, and we achieved a remarkable 10x revenue growth in 2025.Discover more about our mission and values here. Role DescriptionAs our first dedicated Backend Engineer focused solely on our internal go-to-market and operations stack, you will play a pivotal role in shaping our technology framework. Your responsibilities will include:Crafting an AI-first tech stack from the ground up, influencing infrastructure decisions and priorities.Rapidly deploying internal tools and receiving immediate feedback from your team members, who will quickly become your strongest advocates!Developing and managing our data warehouse and internal data architecture.Engaging in innovative projects that leverage LLMs, automation, and advanced agent technologies.Cultivating our engineering culture. Sample Set of ProjectsUser Health Reporting + CRM Data Quality: Automate data pipelines to enhance metrics visibility in BI dashboards and ML evaluations, while establishing alert systems for risk signals.User Feedback Integration: Develop a tool that summarizes user feedback calls, prioritizes feature requests, and communicates findings to our Product team.Billing and Invoicing: Implement complex B2B pricing models encompassing usage-based, seat-based, and platform fees, while automating financial reconciliation processes.Data Warehouse Development: Create a data warehouse to integrate product, CRM, and operational data, and generate tailored dashboards for different teams. About YouWe are searching for a backend/data engineer who...
Role Overview smartdesc is seeking an IT Service Desk Manager to guide its service desk team in London. This role centers on supervising daily IT support operations, maintaining high standards for response and resolution of technical issues. The manager will focus on improving service processes and supporting a positive experience for users across the organization.
Full-time|£27K/yr - £35K/yr|On-site|North West London
Join Focus IT Recruitment as we partner with a reputable IT Managed Services Provider to find a dedicated Service Desk Engineer.In this pivotal role, you will provide comprehensive 1st, 2nd, and 3rd line support within a dynamic and collaborative team, where you will have ample opportunities to enhance your technical expertise.Your responsibilities will include managing incoming technical support incidents, requests, and changes with a focus on customer satisfaction.You will take ownership of your personal call queue, ensuring timely resolution and closure of calls.Continual communication with customers will be key, providing them with updates and ensuring their needs are met.From straightforward password resets to intricate server queries, you will address a variety of technical issues.The ideal candidate will possess a minimum of 5 years of commercial experience as a Support Engineer, with robust knowledge of Windows, networking, and some experience with Mac systems.Key skills required include familiarity with Server 2003/2008/2012, MAC OSX, Exchange 2007/2010, Active Directory, Networking Protocols, and Microsoft Operating Systems. Proficiency in Windows Server maintenance, upgrades, and installations is also essential.Certifications such as CompTIA, MCP, MCA, MTA, MCSA, MCSE, CCENT, CCT, CCNA, or CCNP are highly desirable.Experience in a Managed Service environment is a significant advantage.This role may also be referred to as Service Desk Analyst, MSP Service Desk, 2nd Line Support Engineer, Managed Service Provider Service Desk Analyst, or Managed IT Services.Salary: £27,000 - £35,000
About the Role Join our dynamic Trading Desk Operations Engineering (TDOE) team at Jane Street, where your technical, organizational, and communication skills will shine in a fast-paced trading environment. As a key member of our team, you will help build and maintain the critical desk infrastructure that supports the trading of thousands of financial products across 200 venues in over 45 countries. In your role as a Trading Desk Operations Engineer, you will manage various operational aspects of trading activities and collaborate with different teams within the firm to ensure accuracy and efficiency in our processes. You will work closely with traders and developers on projects that include: Optimizing infrastructure and operational workflows Supporting trading systems by executing data queries and liaising with stakeholders Designing and implementing innovative solutions for trading and operational challenges Communicating with clearing firms and external counterparties for trade settlement Our trading desks foster a collaborative office culture, and we believe in a hands-on, interactive onboarding experience. You will receive mentorship from seasoned TDOEs, traders, and developers, participating in various development and training programs during your initial months. While a finance background is not mandatory, we seek curious individuals who enjoy tackling complex problems. Your ability to think critically and learn quickly is more important to us than your current knowledge base. The hands-on nature of this role allows you to create tools that streamline our operations and enhance trade efficiency. You will leverage your technical skills, organizational acumen, and collaborative mindset to deliver smart, innovative solutions that elevate our trading capabilities. We are open to fresh perspectives and believe that great ideas can come from anywhere. As you gain experience and proficiency, your impact within the firm will only grow.
About JuniorAt Junior, we are at the forefront of innovation, creating powerful LLM-driven tools designed to enhance the investment research experience for private market investors. Our esteemed clientele includes several of the world's top 10 private equity and consulting firms, collectively investing billions of dollars each year. As a profitable, bootstrapped company, we have a thriving team of 28 professionals located in both London and New York City. Notably, we achieved a remarkable 10x revenue growth in 2025. Role OverviewJunior has positioned itself as the premier AI platform for consulting and private equity teams at leading firms globally. Following our 10x growth last year, we aim to triple our success this year.1) Development of GTM Systems (Core)Manage the lead → account → opportunity workflow, focusing on stages, fields, and rules.Automate processes related to routing + hygiene (deduplication, enrichment, stage/task updates).Establish consistent cadences for pipeline reviews, next-step follow-ups, and stale/renewal alerts.Ensure Attio serves as the single source of truth for definitions, naming conventions, and required fields.Create targeted and semi-templated content (such as deal-specific one-pagers and demo workspaces).2) RevOps Processes, Automation & ToolingImplement automations across platforms including Claude Co-work, Attio, Slack, email, and calendar.Oversee legal and information security processes, enhanced by cutting-edge AI tools.Maintain straightforward dashboards tracking inbound speed, conversion rates, outbound pipeline, and pilot health.Conduct monthly operational sweeps to resolve issues, simplify processes, and introduce further automation.3) SDR Execution (Targeted)Engage in prospecting and outbound initiatives targeting our ideal customer profile through Clay, LinkedIn, and Superhuman.Continuously refine high-converting messaging and outreach sequences.Schedule and qualify meetings, ensuring clear next steps are logged in Attio.Develop repeatable outbound strategies (including lists, triggers, and collateral).4) Experiments & Growth OperationsConduct 2–4 GTM experiments per month.Analyze results and convert successful strategies into SOPs and playbooks. About You2-4 years of experience in RevOps, Sales Ops, or Growth Ops.Strong analytical skills with a data-driven approach.Proficiency in automation tools and CRM systems.Excellent communication and interpersonal skills.A proactive mindset with a passion for experimentation and growth.
About JuniorAt Junior, we are revolutionizing the investment research landscape with state-of-the-art LLM-powered tools designed specifically for private market investors. Our clientele includes some of the world's leading private equity and consulting firms, collectively managing billions in annual investments. As a profitable and bootstrapped organization, we take pride in our dynamic team of 24 based in both London and NYC.Discover more about our mission and values here. Role DescriptionAs a pivotal member of our Customer Success team, you will play a crucial role in ensuring our clients' success. We seek individuals who possess genuine empathy for the challenges faced by consultants and investors during due diligence work, and who can effectively demonstrate how Junior can enhance their efficiency and impact.Your responsibilities will include managing global deployments involving thousands of users, acting as the Voice of the Customer, and collaborating closely with our product team to eliminate pain points from our customers' workflows.In this role, you will:Develop and maintain robust relationships with clients, including key decision-makers at large-cap funds and consultancies, serving as their primary contact and trusted advisor throughout the onboarding and feedback processes.Oversee the execution of large-scale AI deployments for thousands of users.Transform customer feedback into actionable insights for product development, guiding our team on essential features to meet client demands.Co-create and deliver tailored training programs alongside our customers.Utilize data-driven strategies to enhance customer engagement, satisfaction, and retention.Advance into a managerial position as our Customer Success team expands.Contribute to the evolution of our team structure and the overall company culture. About YouWe are in search of a seasoned Customer Success Lead who:Has demonstrable experience in customer success roles, especially within the investment or consulting sectors.Is skilled in relationship management, with a track record of engaging effectively with senior stakeholders.Possesses strong analytical skills and the ability to leverage data for customer insights.Can effectively communicate and translate customer needs into product enhancements.Is passionate about driving user satisfaction and retention.
About JuniorAt Junior, we are at the forefront of innovation, developing advanced LLM-powered workflow tools designed to enhance investment research for private market investors. Our esteemed clientele includes the majority of the top 10 global private equity and consulting firms, and we currently facilitate the investment of hundreds of billions of dollars annually. As a profitable and bootstrapped company, we are proud to have a dynamic team of over 30 professionals based in London, New York City, and Sydney, achieving a remarkable 10x revenue growth in 2025.Explore more about our mission and values here. Role OverviewWe are searching for our inaugural Product Marketing Lead to define our positioning, messaging, and marketing strategies for Junior, targeting the world's most discerning enterprise software buyers. You will act as a vital link connecting our state-of-the-art AI product with decision-makers at prestigious consulting firms and private equity funds.In this pioneering role, you will have the chance to:Lead product launches and messaging for feature releases: Ensure new features are effectively communicated to the right audience, helping users maximize their value from Junior.Develop our content strategy: Create engaging case studies, thought leadership articles, and sales enablement resources that demonstrate tangible ROI.Shape our go-to-market strategy: Develop impactful messaging that stands out in the crowded AI landscape and resonates with sophisticated buyers by deeply understanding customer segments, market dynamics, and decision-making personas. About YouWe are looking for a strategic product marketer who possesses:5+ years of B2B product marketing experience, ideally within enterprise software, AI/ML platforms, or technology services.A deep understanding of complex sales cycles, with experience engaging sophisticated buyers who navigate 3-9 month decision-making processes involving multiple stakeholders.Fluency in AI/LLM products, with the ability to articulate the technological shifts we are experiencing and create compelling messaging around customer use cases.A tinkerer’s mindset: Experimentation with LLMs and AI tools, showcasing several examples of processes developed or improved through generative AI.
Hypersonica develops advanced defence technology across Europe, with a focus on speed, resilience, and strengthening technological independence. The company values technical excellence and seeks people who approach complex problems with creativity and urgency. Role overview This Junior Systems Engineer position is based in London and sits within a close-knit, skilled team. The role involves hands-on work on projects that influence the future of defence technology. Junior engineers here contribute directly to Hypersonica’s mission and ongoing growth. What makes this role unique Collaborate with experienced professionals in an environment where each team member’s work matters Tackle meaningful challenges and help develop quick, effective solutions Shape the position over time by drawing on your own strengths and interests Support projects that advance Europe’s technological autonomy Who succeeds at Hypersonica People with strong technical abilities and sound judgment Those who thrive both independently and within a team Candidates who have achieved results that others considered unlikely, or who bring a unique mix of skills Individuals ready to take on evolving responsibilities as their contributions grow Applicants with unconventional backgrounds or skills are encouraged to apply, especially if they have a record of delivering results in demanding situations.
Location: LondonContract: 6 Month Fixed Term, Full-Time, On-Site About Jellyfish Jellyfish is a global digital marketing agency built on collaboration and diverse perspectives. Our teams combine technology, creativity, and data expertise to help clients succeed in the digital space. We value unique contributions and encourage open, inclusive teamwork. Role Overview The IT Service Desk Executive acts as the main technology advocate for our London office. This role focuses on keeping daily operations running smoothly by resolving IT issues quickly, supporting AV and video conferencing needs, and managing hardware assets. The position is full-time, based on-site, and reports to the local IT leadership. What You Will Do General IT Support Serve as the first point of contact for on-site IT support, handling hardware, software, and connectivity issues with professionalism and speed. Assess and prioritize helpdesk tickets for macOS, Windows, and mobile devices, escalating complex problems to senior engineers as needed. Set up laptops, peripherals, and mobile devices for new and current team members. Oversee network infrastructure on-site, including switches, Wi-Fi access points, and cabling, and coordinate with the wider IT team for escalations. Manage software licenses, maintain endpoint security compliance, and assist with patch management and updates. Support remote staff with VPN, SSO, and cloud application issues when on-site help is beneficial. Deliver high-quality IT support to executive and senior leadership. Event and Video Conferencing Support Set up and manage AV and video conferencing for on-site events, all-hands meetings, board sessions, and client presentations.
The Trade Desk is a leading global technology firm dedicated to enhancing the internet for all through principled and intelligent advertising. With the capability to process over 1 trillion queries daily, our platform operates at an unmatched scale. We pride ourselves on cultivating a robust, award-winning culture grounded in trust, ownership, empathy, and collaboration. We celebrate the unique experiences and viewpoints that each individual contributes to The Trade Desk and are committed to creating inclusive environments where everyone can express their authentic selves.Are you passionate about tackling complex challenges on a large scale? Do you want to join a vibrant, globally-connected team where your work will significantly impact the development of a better media ecosystem? Join us and discover why Fortune magazine consistently ranks The Trade Desk among the best small to medium-sized workplaces worldwide.
Accor Hotels is looking for a Front Desk Receptionist in London to welcome guests and support daily front desk operations. This position plays a key role in shaping each guest's first impression of the hotel. Main responsibilities Greet guests as they arrive and provide a warm, professional welcome Manage check-in and check-out procedures efficiently Handle guest inquiries and provide information about hotel services Maintain a tidy and organized front desk area What we look for Friendly attitude and strong communication skills Commitment to excellent customer service Attention to detail and reliability This role focuses on creating a positive guest experience from the moment visitors arrive until they leave the hotel.
Telefonica Tech is looking for a Junior Service Delivery Manager based in London. This role supports the smooth delivery of services to clients and plays a part in maintaining daily operations. Role overview This position provides practical experience in service management. The Junior Service Delivery Manager assists with client coordination and helps ensure that service commitments are met each day. What you will do Support the delivery of services to clients Help keep daily operations running smoothly Gain hands-on experience in service management tasks Assist with client coordination activities
Join Tracer as a Junior Engineer and kickstart your career in engineering. This exciting role offers the opportunity to work on innovative projects while collaborating with a talented team in a dynamic environment. You will contribute to the development of cutting-edge solutions, gaining hands-on experience and advancing your skills in the engineering field.
Who are we? At Ki Insurance, our innovative approach ensures that we are at the forefront of the insurance industry. From insuring space shuttles to footballers’ legs, our mission is clear: to digitally revolutionize a 335-year-old market. Collaborating with tech giants like Google and UCL, we've developed a cutting-edge platform that leverages algorithms, machine learning, and large language models to provide lightning-fast quotes for insurance brokers.Proudly recognized as the largest global algorithmic insurance carrier, Ki is the fastest-growing syndicate in the Lloyd's of London market, achieving an impressive $100 million profit within just three years. Our diverse teams, working in an agile, cross-functional environment, are driven by a shared ambition to redefine insurance and enhance our customer experience.Where you come in?Are you enthusiastic about delivering exceptional, user-focused service? As our Senior Service Desk Analyst, you will take the lead of the Service Desk team, ensuring seamless and efficient technical support throughout the organization.In this dynamic role, you will oversee the daily operations of Ki’s service desk while providing first and second-line support. You will manage a dedicated team of 1-2 Service Desk Analysts, orchestrate workload and scheduling, and act as the escalation point for challenging user issues. Notably, you will devote about 60% of your time to directly supporting employees.What you will be doingOversee daily workload distribution, ticket prioritization, and escalation processes for your team of Service Desk Analysts.Monitor ticket backlogs and SLA compliance, assigning tickets based on complexity and team capacity.Act as the first point of escalation for intricate or high-priority issues requiring expert judgment.Track and report on service desk performance metrics such as ticket volume, SLA adherence, first-contact resolution, and customer satisfaction (CSAT).Provide continuous training and development opportunities for your Service Desk Analysts.Manage 1st and 2nd line support tickets across all Enterprise IT systems, including M365, Okta, Intune, Slack, Notion, and our ITSM platform.Troubleshoot issues with productivity applications like Microsoft 365, Adobe, and Slack.Facilitate onboarding for new employees and offboarding for departing staff.Participate in major incident responses and conduct post-incident reviews.Collaborate with EUC Engineers on device deployments, configurations, and endpoint issues, escalating complex issues as necessary.RequirementsExperience in leading or supporting Service Desk Analysts.Exceptional prioritization and organizational skills, with the ability to adapt to evolving requirements and workflows.
Join Axon, a leader in innovative technology solutions, as a Junior Software Engineer. In this entry-level position, you will have the opportunity to work with a talented team of engineers to develop and enhance software applications that empower law enforcement and public safety agencies worldwide.Your role will involve coding, debugging, and collaborating with cross-functional teams to deliver impactful solutions. This is an exciting opportunity to kick-start your career in software development while making a difference in communities.
The Trade Desk is a leading global technology firm dedicated to fostering a better, more transparent internet through principled and intelligent advertising solutions. Our platform processes over 1 trillion queries daily, operating at an unparalleled scale. Moreover, we have cultivated a robust and valuable organizational culture centered on trust, ownership, empathy, and collaboration. We celebrate the diverse experiences and perspectives that each individual contributes to The Trade Desk, and we are committed to creating inclusive environments where everyone can express their authentic selves at work. Are you passionate about tackling complex challenges at scale? Do you want to be part of a dynamic, globally connected team where your efforts will significantly contribute to creating a better media ecosystem? Join us and discover why Fortune magazine consistently recognizes The Trade Desk as one of the best small to medium-sized workplaces worldwide. What we do: As Lead Staff Software Engineers, you will take ownership of end-to-end processes, engaging in all facets of designing, developing, and delivering data-centric products for our stakeholders.
Fraud Alert:Beware of scammers creating fake job listings on other platforms. To ensure your application is considered, please submit your application exclusively through Sensor Tower's official website or through postings directly associated with Sensor Tower on platforms like LinkedIn, Indeed, BuiltIn, or Hackajob. Sensor Tower will never request payment, credit card, or bank account details as part of the application process. All official communications from Sensor Tower will come from email addresses ending in sensortower.com. Interviews will be conducted via phone or Zoom, and we will not transition to other email services or texts. If you encounter any issues, please reach out to us. Remember to attach your resume when applying.Notice to Recruitment Agencies:Sensor Tower does not accept unsolicited resumes from third-party agencies. Please refrain from sending resumes to our job alias, Sensor Tower employees, or any other company location. We will not be liable for any fees related to unsolicited resumes and will not pay any agency or company without a signed agreement.About This Role:Are you passionate about developing products that leverage real-world, large-scale data? At Sensor Tower, we process vast amounts of data to provide insights for thousands of customers. We are seeking enthusiastic, early-career engineers eager to enhance their skills while collaborating with us to create fast, reliable systems that simplify data access and understanding.You will collaborate closely with seasoned engineers, contribute to impactful features from day one, and gain insights into the design, construction, and optimization of large-scale systems in a production environment.If you thrive on learning, problem-solving, and delivering real software that users depend on, we would love to hear from you. We have a strong history of rapidly advancing talented juniors, and this position offers a unique opportunity to work closely with senior leadership.Our Engineering Culture:We believe that "Simplicity is a prerequisite for reliability." We seek engineers who resonate with our core values:- Simplicity: We avoid unnecessary complexity, favoring existing tools and straightforward solutions over trendy new technologies.- Quality: We write code that is enjoyable to read, understanding that code is often read more than it is written. We do not cut corners and strive for high standards before deployment.
Join Our TeamAs a Junior Software Engineer specializing in Data Products at Yapily, you will be instrumental in developing and expanding our cutting-edge data platform. This entry-level role is ideal for individuals with a solid foundation in Java or Python who are enthusiastic about diving into the field of Data Engineering.Your contributions will be vital in crafting high-performance data pipelines, robust billing infrastructure, and intuitive self-service data APIs. This position provides a unique opportunity to engage with the Google Cloud Platform (GCP) stack, allowing you to learn how to create data systems that enable engineering teams to transform raw data into actionable insights.Key ResponsibilitiesData Pipeline Support: Collaborate in the design and upkeep of scalable data ingestion and processing systems using ETL/ELT methodologies.API Development: Assist in the creation and documentation of APIs for a seamless data experience for various stakeholders.Database Management: Work with SQL and NoSQL databases, optimizing schemas and crafting efficient queries to handle high-volume transactions.Cloud Resource Management: Learn to deploy and maintain software utilizing GCP services such as Pub/Sub, BigQuery, and Cloud Storage.Billing Infrastructure: Support the development of a reliable billing architecture in an event-driven environment.Cross-Functional Collaboration: Work alongside BI, infrastructure, and product teams to gather data requirements and deliver technical solutions.Quality Assurance: Engage in testing, monitoring, and logging to ensure system resilience.Continuous Learning: Participate in code reviews and agile ceremonies to enhance your technical skills and product knowledge.
Established in 2018, Fasanara Digital operates as the cryptocurrency division of Fasanara Capital, an FCA-authorized investment firm managing assets worth USD 5 billion. With a dedicated focus on digital assets, Fasanara Digital has emerged as one of the largest, most enduring, and top-performing market neutral funds in the industry. Our approach to trading is rigorous, technologically advanced, and scientifically driven.We are currently seeking a motivated Junior Trade Support Engineer to join our front office technology team. This is an entry-level position ideal for an enthusiastic engineer with a solid STEM background who is eager to engage with live, high-frequency trading systems. Your role will involve monitoring, investigating, and resolving real-time trading and infrastructure issues, collaborating with traders, quants, and senior engineers to ensure our systems operate seamlessly in dynamic market conditions.
