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Bilingual Strategic Operations Lead

TarroKuala Lumpur
On-site Full-time

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Experience Level

Manager

Qualifications

QualificationsTo succeed in this role, you should possess the following:Fluency in Mandarin and English. Demonstrated experience in operations management or a similar field. Strong analytical skills with a passion for problem-solving. Exceptional leadership abilities with a focus on team development. Ability to thrive in a fast-paced, dynamic environment.

About the job

About Us

At Tarro, we are dedicated to empowering small brick-and-mortar restaurants by alleviating the operational challenges they face. Our innovative multi-product ecosystem seamlessly connects these businesses with their customers through AI-driven solutions for order taking, delivery, payments, and point-of-sale software. We combine cutting-edge technology with the human touch to tackle the real-world issues that small business owners encounter.

We prioritize our customers' success, believing that when they thrive, we do as well. The restaurant sector in the United States represents a staggering $1 trillion total addressable market (TAM), yet it remains significantly underserved by technology. Unlike large chains that can invest in expensive tech solutions, we are committed to providing small restaurant owners with access to the same tools at a reasonable cost.

Having maintained profitability for nearly a decade, Tarro has achieved 5x revenue growth over the last four years. Following our latest fundraising round in mid-2022, we reached a valuation of $450M and have since experienced robust growth in customer acquisition, product innovation, and team expansion. We proudly serve thousands of loyal restaurants and have collectively supported nearly 20 million customers. Recognized as one of Built In's top companies to work for in 2023, we invite you to join our mission.

To learn more about our culture and values, and discover how you can contribute to the success of mom-and-pop restaurants, visit us here!

What We’re Looking For

We are on the lookout for a dynamic Bilingual (Mandarin/English) Strategic Operations Lead who challenges conventional practices and is eager to evolve from a traditional operations role into a strategic leadership position. This is not merely a BPO team lead or supervisory role where tasks consist of monitoring queues.

This exceptional opportunity involves approximately 50% of your time managing the floor (including floor support, quality assurance, coaching, and recruitment) while dedicating the other 50% to uncovering improvement opportunities (such as team performance monitoring, reporting, and special projects).

What You’ll Accomplish

  • Lead a high-performing team: You will coach, manage, and enhance a team of 10-15 Client Operations Support (COS) specialists, ensuring they consistently meet and exceed KPIs to provide outstanding client experiences.
  • Own and drive team performance: You will create and present regular reports on team performance metrics, identifying areas for improvement and implementing strategic initiatives.

About Tarro

Tarro is committed to revolutionizing the restaurant industry by providing small business owners with the technological tools they need to compete in a market dominated by larger chains. Our unique blend of technology and human insight empowers our clients and enhances their operational efficiency.

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