Qualifications
Core Requirements:Fluency in Spanish (verbal and written)Outstanding verbal and written communication skillsProven customer service skills with a strong emphasis on soft skillsAbility to manage multiple tasks, prioritize effectively, and meet deadlinesExcellent organizational skillsAbility to communicate status updates clearly to diverse audiences including customers, sales, management, and peersStrong documentation and reporting skillsA friendly, approachable demeanor with a positive attitudeExceptional troubleshooting and systematic fault isolation skillsAbility to maintain professionalism and composure under pressureExperience in providing technical training to groupsSelf-motivated and drivenWillingness to work after hours as needed
About the job
Join our dynamic team as a Tier II Technical Support Engineer, where your primary role will involve delivering exceptional technical support to both internal teams and external clients. You will be responsible for managing escalations and providing innovative technical solutions, while fostering effective communication with customers, sales personnel, management, and fellow support engineers. As a subject matter expert, you will also document technical solutions proactively and develop engaging training materials to share your expertise.
About Procom Services Inc.
Procom is a premier provider of professional IT services and staffing solutions to both businesses and government entities across Canada. With revenues exceeding $500 million, Procom has been recognized by the Branham Group as the 3rd largest professional services firm in Canada and stands as the largest Canadian-owned IT staffing and consulting company. Our areas of expertise include Application Development, Project Management, Quality Assurance, Business and Systems Analysis, Data Warehouse & Business Intelligence, Infrastructure & Network Services, Risk Management & Compliance, Business Continuity & Disaster Recovery, and Security & Privacy.