Business Analyst - Customer Operations

QAD Inc. is seeking an IT Application Operations Analyst in Pune. This position focuses on maintaining and optimizing IT applications to support business operations. Role overview The analyst works closely with teams across the company to keep applications running smoothly. Daily tasks involve monitoring application performance, identifying issues, and supporting users as needed. Key responsibilities Collaborate with cross-functional teams to address application-related challenges Monitor and support the performance of IT applications Contribute to ongoing optimization and maintenance efforts Impact This role helps ensure reliable application operations, supporting QAD Inc.'s business processes and making a direct impact on day-to-day efficiency.

Join teamified as an Application Support Analyst and be a part of our dynamic remote team. In this role, you will be responsible for providing exceptional support to our applications, ensuring optimal performance, and enhancing the user experience. Your expertise will help us maintain high standards of service and troubleshoot any issues that may arise.

Role Overview Syngenta Group is seeking a Procurement Operations Analyst in Pune. This role focuses on improving procurement processes and supporting operational efficiency across teams. The position requires close collaboration with different departments to help strengthen procurement strategy and execution. What You Will Do Work with internal teams to streamline procurement activities Analyze procurement workflows to identify areas for improvement Support efforts to enhance cost efficiency within procurement operations Key Skills Strong analytical thinking Collaboration across functions Attention to process optimization

Role Overview Ensono is hiring a Data Analyst for the Operations team in Pune, India. This role focuses on analyzing operational data and delivering insights that help improve how the business runs. Attention to detail and a knack for translating data into practical steps are important in this position.

Role OverviewThe Product Operations Analyst is integral to facilitating streamlined, data-centric product delivery. This role is dedicated to offering delivery insights, automating reporting processes, and fostering operational transparency across product teams. The analyst engages with stakeholders from Product, Engineering, and Delivery to ensure that metrics, tools, analytics, and agile methodologies scale effectively. This collaboration empowers informed decision-making throughout the entire product lifecycle.Key ResponsibilitiesDelivery Metrics & InsightsGather, analyze, and interpret delivery metrics to monitor performance, outcomes, and trends across product teams.Offer insights and recommendations to enhance delivery predictability, transparency, and operational decision-making.Generate analytics on release performance, throughput, flow efficiency, capacity, and agile health.Automation & Reporting EnablementAutomate manual reporting, document generation, and release communications leveraging AI, Jira APIs, and Power BI.Create and maintain dashboards and reports for teams, Product Owners, and leadership.Ensure that reporting and analytics adhere to internal governance, audit, and external standards.Jira Administration & Agile SupportManage core Jira administration, including user permissions, project configuration, issue types, workflows, fields, and automation.Configure and optimize Scrum and Kanban boards utilizing JQL, filters, swimlanes, columns, and quick filters.Facilitate consistent agile practices across teams, covering backlog structure, sprint setup, estimation, and Kanban flow.Tooling, AI & Platform GovernanceAssess and implement Atlassian Marketplace applications and AI-enhanced capabilities (e.g., Smart JQL, AI-assisted issue creation, Rovo agents).Support tooling integrations, migrations, and upgrades.Establish and uphold standards for Jira configuration, documentation, and platform health.Monitor Jira performance, scalability, and reliability within enterprise environments.

Who We AreAddepar is a leading global data and AI platform that empowers investment professionals to transform complex financial information into actionable insights. Our platform integrates portfolio, market, and client data into a comprehensive portfolio view, delivering AI-powered insights within investment and client workflows. Over 1,400 firms across nearly 60 countries utilize Addepar to manage and advise on approximately $9 trillion in assets. By partnering with nearly 650 software, data, and consulting partners, we facilitate seamless end-to-end investment operations for firms of all sizes. Our global footprint includes offices in New York City, Salt Lake City, London, Edinburgh, Pune, Dubai, Geneva, and São Paulo.The RoleWe are excited to announce the launch of our Alternatives Product offering, enabling our clients to have their Private Funds data extracted, processed, validated, and ingested directly from Private Fund documents. This innovative solution combines proprietary machine learning technology with human oversight to ensure data quality and accuracy in handling Alternatives on our platform.As a vital member of the Addepar Data organization, the Alternatives Data Operations team is responsible for the meticulous human review of Private Funds documents, ensuring that clients’ Alternatives data is efficiently processed, validated, and accessible in a timely manner. The role involves reviewing Private Fund statements, correcting data extracted by our machine learning models, and reprocessing data in compliance with SLAs. Daily interaction with the Alternatives Product Team, Machine Learning Operations, clients, data providers (GPs and Fund Administrators), and other departments is essential to the success of our Alternatives offering.Applicants must possess legal authorization to work in India from the first day of employment. Please note that visa sponsorship is not available for this position.

OpenGov stands at the forefront of AI and ERP solutions tailored for local and state governments across the United States. Serving over 2,000 municipalities, including cities, counties, state agencies, school districts, and special districts, our Public Service Platform empowers these entities to enhance operational efficiency, respond to evolving needs, and foster public trust. Our suite of industry-leading products encompasses enterprise asset management, procurement and contract management, accounting and budgeting, billing and revenue management, as well as permitting, licensing, and transparency solutions. Integrated within the OpenGov ERP, these tools enable public sector organizations to prioritize effectively and achieve maximum return on investment with each decision. Discover more about our mission to advance effective governance and our vision for high-performance government at OpenGov.com.Job Summary:The Professional Services Operations Analyst is crucial in driving operational excellence within OpenGov's Professional Services division. This position emphasizes resource management, data-driven insights, and optimization of project delivery.This role aids the organization by overseeing staffing and capacity planning, ensuring data accuracy within Professional Services systems, and generating actionable insights that improve delivery performance. In collaboration with project managers, program leaders, finance, and human resources, the Operations Analyst facilitates the alignment of resources to projects effectively and timely.We seek detail-oriented, analytical individuals who are passionate about implementing process enhancements that yield significant improvements in team performance and client satisfaction.

About Hevo:Hevo is an innovative, user-friendly, and robust No-code Data Pipeline platform designed to help businesses unify their data across various software for accelerated analytics.Serving over 2000 data-driven companies, including industry leaders like Postman, Zepto, ThoughtSpot, Whatfix, Shopify, and DoorDash, Hevo streamlines complex data integration tasks, allowing data teams to focus on extracting valuable insights and propelling their businesses forward.Hevo's mission is clear and ambitious: to create technology from India for the global market that is easy to adopt and accessible, empowering everyone to harness the full potential of their data.Headquartered in San Francisco and Bangalore, Hevo has experienced remarkable growth since its inception, tripling its team and expanding its customer base twentyfold in just two years. With $42 million in funding from Sequoia India, Hevo is entering a new phase of rapid growth.At Hevo, we pride ourselves on our thoughtful and collaborative problem solvers who are dedicated to making a positive impact on the lives of our customers, colleagues, and their own personal growth.If you are passionate about shaping the future of technology, Hevo is the right place for you.What You Will Do:In this role, you will ensure the successful execution of engineering processes through Jira administration, governance of reliability, automation of workflows, and data-driven reporting. You will empower engineering teams to operate with precision, efficiency, and transparency by maintaining accurate operational data, enhancing workflows, and creating dashboards for real-time insights.

About CertifyOS:At CertifyOS, we are revolutionizing the healthcare industry by building an innovative infrastructure that powers next-generation provider data solutions. Our platform serves as the definitive source of truth for provider data, ensuring unparalleled accessibility and reliability, thereby facilitating a more efficient and innovative healthcare ecosystem.What differentiates us? Our state-of-the-art, API-driven, UI-agnostic management platform automates the processes of licensing, enrollment, credentialing, and network monitoring in ways never seen before. With seamless integrations into hundreds of primary sources, we provide exceptional visibility across the entire provider network management landscape. Our team boasts over 25 years of collective experience in developing provider data systems at Oscar Health, and we are supported by leading venture capital firms that align with our ambitious vision of creating a unique healthcare cloud that minimizes friction in provider data management.However, our success isn’t solely about technology; it’s about the talented individuals who drive it. At CertifyOS, we cultivate a meritocratic culture where every team member’s voice is acknowledged and celebrated. Our foundation rests on trust, transparency, and accountability, and we are committed to challenging conventional norms at every step. We invite passionate individuals like you to join us on this thrilling journey as we transform the landscape of healthcare data infrastructure.Role Overview:As an Operations Analyst, you will collaborate closely with your team leader to oversee the daily processing of provider credentials, licenses, and payer enrollment applications. You will engage cross-functionally with various teams to ensure seamless operational flow. This position is fully remote.

Join IPG Mediabrands as a Client Operations Delivery Analyst, where you will play a pivotal role in managing and optimizing our operations to ensure seamless delivery of marketing solutions for our esteemed clients. Collaborate with cross-functional teams to enhance client satisfaction and drive operational excellence in a dynamic work environment.

About OnitAt Onit, we are revolutionizing the landscape of legal operations by harnessing the power of artificial intelligence. Our state-of-the-art platform simplifies the complexities of enterprise legal management, matter management, spend management, and contract lifecycle processes, converting traditional manual workflows into smart, automated solutions.Our team is comprised of forward-thinking innovators who leverage AI at the core to empower legal departments to operate more efficiently, intelligently, and strategically. As we expand our AI-driven platform, we seek dynamic thinkers and builders eager to contribute to the next evolution of legal technology.If you thrive in impactful environments, enjoy tackling intricate challenges, and aspire to modernize legal team operations, we are excited to connect with you.Position Summary We are in search of a proactive Customer Success Operations Analyst to enhance and manage the operational workflows that underpin our global Customer Success organization. This role will initially focus on taking the lead with Planhat, translating established business requirements into structured workflows, dashboards, and execution processes. The analyst will be responsible for ensuring operational transparency, reliable reporting, and precise data management throughout the customer lifecycle.As the role evolves, responsibilities will extend to other platforms such as Kantata and Service Cloud, aligning tools and processes as our organization scales. This position is tailored for a dedicated operations professional who values accountability, responsiveness, and a commitment to continuous improvement.

Role overview Showpad seeks a Strategy & Operations Analyst with a focus on Partnerships to join its global Operations team in Pune. This position collaborates directly with the VP of Partnerships and also works independently within the Strategy & Ops group. Key responsibilities Develop and improve analytics using AWS QuickSight to enhance partner management. Expand reporting capabilities to deliver insights beyond standard metrics. Promote partner accountability by providing clear and actionable data. Contribute to accurate revenue forecasting for the partnerships area. Support data-driven strategic decisions to guide ongoing improvements. Location This role is based in Pune.

Join our dynamic team at Ensono as an Applications Support Specialist, where you will play a crucial role in ensuring the smooth operation and efficiency of our applications. Your expertise will help us provide exceptional service to our clients and enhance their experience.In this position, you will be responsible for troubleshooting application issues, collaborating with cross-functional teams, and implementing solutions to improve application performance. If you are passionate about technology and eager to make a significant impact, we want to hear from you!

We are seeking a skilled Java Application Support Specialist to join our dynamic team at Squircle IT Consulting Services Pvt Ltd. In this role, you will be responsible for providing high-quality support for our Java applications, ensuring optimal performance and user satisfaction.Your expertise will be essential in troubleshooting issues, implementing solutions, and collaborating with developers to enhance application functionality. You will play a critical role in maintaining our commitment to delivering top-notch IT services.

OpenGov stands at the forefront of AI and ERP innovations tailored for local and state government operations across the United States. With over 2,000 cities, counties, state agencies, school districts, and special districts relying on the OpenGov Public Service Platform, we empower public sector organizations to enhance their operational efficiency, adapt to evolving challenges, and foster public confidence. Our suite of industry-leading products encompasses enterprise asset management, procurement and contract management, accounting and budgeting, billing and revenue management, permitting and licensing, as well as transparency and open data. These offerings are integrated within the OpenGov ERP, enabling our clients to prioritize effectively and achieve maximum return on investment with each decision. Discover more about our mission to drive effective and accountable government at OpenGov.com.Job Summary:As the Manager of Workplace Enterprise Applications, you will be instrumental in managing the stability, governance, and ongoing development of OpenGov’s core workplace application platforms. This role guarantees that our internal tools are not only reliable and scalable but also thoroughly documented.Located in Pune, India, you will collaborate closely with our Operations and Enterprise Systems leadership teams based in the United States. Effective cross-regional communication and collaboration, alongside the ability to navigate time zone differences, are essential for success in this position.This position is a player-coach role, requiring hands-on administrative experience with workplace systems, coupled with the capability to lead a small team and establish frameworks that ensure the long-term stability of our platforms.Responsibilities:Oversee the configuration, governance, and lifecycle management of OpenGov’s workplace application platforms, including systems related to collaboration, productivity, and identity management.Act as the primary point of contact for application-level IAM configuration and access workflows within the designated systems.Lead and mentor a team of workplace application administrators, setting high standards for quality, documentation, and operational consistency.Maintain a hands-on approach with core systems as necessary, particularly during periods of growth, transition, or the introduction of new capabilities.Define and enforce configuration standards and guidelines to guarantee reliability, security, and scalability across our platforms.Collaborate closely with US-based leaders in Enterprise Systems, Operations, and Engineering to ensure alignment with global standards and priorities.

About AlphaSense: AlphaSense empowers the world's most advanced organizations to eliminate uncertainty in decision-making. Leveraging state-of-the-art AI-driven market intelligence and search functionality, AlphaSense provides critical insights from reliable content sources. Our extensive collection of public and private materials encompasses equity research, corporate filings, event transcripts, expert interviews, news articles, trade journals, and proprietary client research.The 2024 acquisition of Tegus by AlphaSense underscores our shared vision of enabling professionals to make informed decisions through enhanced AI market intelligence. This collaboration will foster increased growth, innovation, and content diversification, equipping users to derive even deeper insights from myriad content sets. Trusted by over 6,000 enterprise clients, including a substantial portion of the S&P 500, AlphaSense was founded in 2011 and is headquartered in New York City, with a global workforce exceeding 2,000 employees across offices in the U.S., U.K., Finland, India, Singapore, Canada, and Ireland. Join our team!About the Role:We are looking for a seasoned Senior Business Applications Security Engineer to become a vital part of our expanding Corporate Technology group. This role is not merely about maintenance; it presents a unique chance to build a robust security framework from the ground up. You will take the lead in establishing a secure environment for our comprehensive business application suite, including Salesforce, Workday, and various specialized departmental tools, transitioning from a fragmented and reactive strategy to a consolidated, proactive, and fortified security program. Your primary focus will be on aligning business requirements with cloud-based software solutions through effective implementation, optimization, and vendor management.Your mission will be to transform business application security from a secondary consideration into a fundamental strength. You will:Create from the ground up: Develop and execute a holistic business application security program in the absence of existing frameworks.Own the ecosystem: Assume complete responsibility for the security posture of over 200 business applications (SaaS, cloud, and on-premise).Set the standard: Define the criteria for what constitutes a secure business application and ensure compliance across all tools.Integrate security: Incorporate security considerations into procurement, integration, and lifecycle management processes....

About the RoleJoin Neural Concept’s Application Engineering team, where we tackle the most challenging engineering problems faced by our customers. Collaborating closely with engineering and design teams across the automotive, aerospace, and energy sectors, we strive to understand their pain points and provide innovative solutions that enhance their design processes. Our platform unlocks the potential of complex computer-aided engineering datasets, significantly impacting product design. By harnessing the power of 3D deep learning and engineering intelligence, we enable our clients to produce superior products more efficiently.As a pivotal member of the Application Engineering Team, you will assist industry leaders in transforming their product design workflows through advanced technology. Your expertise will help establish trust with our clients as you deliver exceptional technical solutions. This role offers a unique opportunity to be at the crossroads of engineering and AI, collaborating with top-tier customers globally while influencing the future of the industry. If you are excited about experiencing the rapid evolution of engineering, this is the team for you.What You Will DoLead projects in partnership with customers' engineering teams, analyzing and processing engineering data using our platform and Python libraries to create customized solutions and workflows.Implement our machine learning and deep learning workflows to address various engineering and physics challenges, delivering proofs-of-concept that showcase the value our technology adds to CAD, CAE, and manufacturing processes.Educate customer teams on effectively utilizing our methods and platform to ensure seamless integration of AI into their workflows.Collaborate closely with our developers to translate customer requirements and feedback into product enhancements.Who You AreYou are passionate about solving real-world challenges using machine learning and automation, with a desire to redefine engineering practices among industry leaders.You possess a Master’s or PhD in Engineering, Applied Mathematics, or Physics.You have a strong foundation in both Engineering and Machine Learning.

Role Overview NielsenIQ is looking for a Cash Applicator to support financial operations in Pune. This role centers on processing cash receipts and applying them to customer accounts with precision. Timely handling and reconciliation of payments are key parts of the daily work. What You Will Do Apply incoming cash receipts accurately to customer accounts Process and reconcile payments within set deadlines Help maintain accurate financial records What Helps You Succeed Strong attention to detail Ability to work efficiently when deadlines are tight

SaaS Revenue & Financial Analyst — Flosum (Pune, India)About FlosumFlosum is an innovative Salesforce-native platform company that provides enterprise-grade DevOps, data protection, and security solutions to some of the world's most prominent organizations. Our diverse product portfolio includes cutting-edge solutions like Cloud DevOps, Data Migrator, Data Masking, Data Backup, Org Security, Cloud Trust Center, and Sandbox Synchronization, all developed natively on the Salesforce platform. We proudly serve enterprise clients across various sectors, including technology, energy, financial services, healthcare, and the federal government. Flosum operates with the dynamic spirit of a startup while maintaining the operational discipline of an established enterprise.Role OverviewWe are in search of a skilled SaaS Revenue & Financial Analyst to take charge of the measurement layer of our entire business. In this pivotal role, you will be the go-to expert for all critical financial metrics — including ARR, net retention, expansion rates, churn, pipeline conversion, cost of acquisition, gross margins by product line, services margins, cash flow, and everything in between. You will leverage Salesforce (our CRM and billing system) and QuickBooks (our financial platform) to create a cohesive and real-time snapshot of company performance.This is not merely a reporting role; it is an analytical position where you will link revenue operations data to financial results and extract insights that inform decisions at the CEO level.Your ResponsibilitiesYou will build and sustain our SaaS metrics infrastructure, including ARR waterfall, cohort retention analysis, revenue recognition schedules, deferred revenue tracking, and unit economics by segment. You will ensure consistency between Salesforce bookings data and QuickBooks revenue entries, establishing a single source of truth across both platforms. Additionally, you will produce comprehensive monthly and quarterly financial and revenue packages for leadership, incorporating variance analysis against planned figures. You will model scenarios for pricing adjustments, product bundling, geographic expansion, and workforce investments. You will monitor pipeline health and transform pipeline data into revenue forecasts, clearly documenting your assumptions. Furthermore, you will uphold data integrity between our CRM and accounting systems, promptly addressing any discrepancies before they escalate. You will also support board-level and investor-level reporting with clear, defensible metrics.QualificationsThe ideal candidate will possess over three years of experience in SaaS financial analysis, revenue operations, or FP&A within a B2B software context. You should have a deep understanding of Salesforce, comprehending opportunity objects, product schedules, contract structures, and data-level reporting. Proficiency in QuickBooks Online is equally essential, including chart of accounts design, revenue categorization, journal entries, and reconciliation processes. A solid grasp of ASC 606 revenue recognition principles is crucial, with the ability to apply them to a multi-product environment.