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Business Analyst – Mobile Application

EncoraKuala LumpurNew
On-site Full-time

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Experience Level

Experience

Qualifications

Key Responsibilities:Business Requirements Analysis: Engage with internal stakeholders to collect, analyze, and document mobile application business requirements. Translate needs into structured Business Requirements Documents (BRD), user stories, and functional specifications. Conduct gap analysis and impact assessments for new features and system enhancements. Ensure alignment between business requirements, technical capabilities, and user experience objectives. User Journey & Functional Analysis: Analyze customer journeys, user flows, and mobile app interaction points to identify improvement opportunities. Collaborate with UI/UX teams to ensure business requirements translate into intuitive user experiences. Develop process flows, feature specifications, and functional documentation for app enhancements. System Integration & Technology Collaboration: Work alongside development teams and technology partners to convert business requirements into Functional Specification Documents (FSD). Support integration efforts between the mobile app and backend systems, such as loyalty platforms, payment gateways, CRM, ERP, and partner APIs. Testing & Implementation Support: Coordinate User Acceptance Testing (UAT) to validate new features and enhancements. Develop test scenarios and cases based on business requirements. Identify and document defects or functional gaps and work with developers for resolution.

About the job

Encora is seeking a Business Analyst with a focus on mobile applications to join the team in Kuala Lumpur. This position centers on supporting the development and continuous improvement of a mobile app used across retail, finance, lifestyle, and loyalty services.

Role overview

This role requires gathering and analyzing business and user requirements, then translating them into clear functional specifications. The Business Analyst will play a key part in shaping the app’s features and ensuring the platform evolves to meet a broad range of user needs.

Collaboration and responsibilities

  • Work closely with business stakeholders, UX designers, development teams, and technology partners
  • Align business objectives with customer expectations throughout the development process
  • Support system testing, performance analysis, and implementation activities
  • Help deliver high-quality features for the mobile application

What you will bring

  • Strong analytical skills and attention to detail
  • Experience gathering and transforming requirements for mobile apps
  • Ability to collaborate with cross-functional teams

About Encora

Encora is a leading technology services provider, committed to delivering innovative solutions that drive business success. Our team is dedicated to transforming ideas into reality, leveraging the latest technologies to create exceptional digital experiences.

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