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Business Analyst - Operations Analytics

Hybrid Full-time

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Key Responsibilities:Collaborate with Trust and Safety Leadership to define and measure program success. Analyze business trends and proactively identify issues to propose solutions. Manage analytics support and strategy for account safety and fraud mitigation. Translate ambiguous business problems into precise requirements. Develop creative data products to meet niche business demands.

About the job

About Us:
Are you ready to make a difference? Join our team at Rover where work meets passion.

At Rover, we believe that every individual deserves the unconditional love of a pet. Since our inception in 2011, our innovative Rover app and website have connected pet parents with dedicated pet sitters and dog walkers throughout the US, Canada, and Europe. We empower our community of trusted pet care providers to manage their own businesses with the comprehensive support and resources of a leading global company.

Headquartered in the vibrant city of Seattle, Washington, we maintain a close-knit collaboration with our teams located in Barcelona, San Antonio, Spokane, and remote locations. Recognized for our exceptional workplace culture, we have consistently ranked among the 100 Best Companies to Work For in Seattle Business Magazine and Washington’s Best Workplaces in the Puget Sound Business Journal. Our agile and rapidly growing organization benefits from leadership with backgrounds from some of the world’s foremost tech companies.

At Rover, our four-legged team members are just as valued as our human colleagues, and we are committed to making pet ownership more accessible. We pride ourselves on cultivating a diverse, inclusive, and welcoming community, starting with our dedicated employees.

This is a Hybrid role, requiring in-office attendance on Mondays and Thursdays at our Seattle HQ.

Position Overview:
We are in search of a Business Analyst to closely collaborate with Rover’s Trust and Safety Leadership team. In this high-impact position, you will spearhead initiatives that enhance the safety of our community for pet parents and sitters. Your role will involve direct collaboration with a diverse group of stakeholders to define, assess, and enhance the effectiveness of the Trust and Safety program. You will conduct thorough analyses of emerging business trends, proactively pinpointing issues and devising actionable solutions. Additionally, you will take ownership of analytics support and strategy for Rover’s account safety and fraud prevention program. The ideal candidate will possess the ability to translate complex business challenges into clear requirements, subsequently utilizing these to develop innovative data solutions that address specific business needs.

About Rover, Inc.

Rover, Inc. is a leading platform connecting pet owners with trusted pet care providers, fostering a community that values the love of pets. Our mission is to enhance the pet ownership experience through innovative technology and dedicated support.

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