Business Support System Solution Architect

As a Technical Support Architect at Assent, you will be at the forefront of providing exceptional technical assistance and solutions to our clients. Your expertise will play a crucial role in ensuring customer satisfaction and the successful integration of our products. You will troubleshoot complex issues, collaborate with engineering teams, and guide customers through technical challenges.

About VersatermVersaterm is a leading provider of innovative public safety solutions, committed to transforming how agencies serve their communities. Established in 1977, we have developed a robust ecosystem of intuitive tools tailored for public safety agencies, forensic laboratories, court systems, educational institutions, and various organizations. Our strategic focus on purposeful integrations and selective growth enhances workflows, enabling our clients to operate more efficiently and deliver superior service while achieving equitable outcomes.We pride ourselves on our culture of innovation, expertise, and an unwavering dedication to customer success. As we continue to expand our ecosystem, you will have the chance to contribute to solutions that bolster community safety and redefine the landscape of public safety technology. If you are driven by a passion for making a positive impact, we invite you to connect with us.The RoleThe Technical Support Specialist I provides essential Tier 1 technical support, acting as the initial point of contact for customers facing software-related issues. This role emphasizes the rapid resolution of common technical problems while maintaining Tier 0 self-service resources and escalating more complex matters to Tier 2 support specialists.Key ResponsibilitiesAct as the initial point of contact for technical support, addressing common user error-related queries.Facilitate password resets and assist with straightforward software installations.Troubleshoot basic network and printer connectivity issues.Conduct initial triage of more complex network connectivity and server problems for escalation.Document all customer interactions and solutions within the ticketing system.Identify trends in recurring issues to enhance Tier 0 self-service resources.Escalate issues requiring intermediate-level support to Tier 2 specialists.Contribute to the development of FAQ documentation and knowledge base articles for common problems.Recognize gaps in self-service resources based on frequent Tier 1 inquiries.Test and validate online tutorials and self-help tools.Participate in an on-call rotation for after-hours support.Perform additional duties as assigned to support team objectives and departmental needs.

About UsAt Versaterm, we are dedicated to enhancing public safety through innovative solutions. Since our inception in 1977, we have built a comprehensive suite of tools tailored for public safety agencies, forensic laboratories, court systems, educational institutions, and more. Our focus on seamless integrations and strategic growth enables our clients to optimize their operations, deliver superior service, and achieve equitable outcomes.Our team is propelled by creativity, expertise, and an unwavering dedication to customer satisfaction. As we continue to expand our offerings, you will have the opportunity to play a pivotal role in developing solutions that bolster community safety and redefine public safety technology. If you’re excited about making a significant impact, we want to hear from you!The PositionThe Technical Support Specialist I serves as the primary contact for technical assistance, providing Tier 1 support to customers encountering software-related issues. This role emphasizes quick resolution of common technical problems while managing self-service resources and escalating more complex issues to Tier 2 specialists.Your ResponsibilitiesAct as the initial point of contact for technical support, addressing common user errors.Facilitate password resets and assist with basic software installations.Troubleshoot straightforward network connectivity and printing issues.Perform initial assessments of more intricate network and server problems for escalation.Document all customer interactions and resolutions in the ticketing system.Recognize patterns in common issues to enhance Tier 0 self-service resources.Escalate moderately complex issues to Tier 2 specialists.Contribute to FAQ documentation and knowledge base articles for frequent inquiries.Identify gaps in self-service resources based on recurring Tier 1 questions.Test and validate online tutorials and self-help tools.Participate in an on-call rotation for after-hours support.Execute other related tasks as assigned to meet team objectives and departmental priorities.Your QualificationsA diploma or degree in Information Technology, Computer Systems, Network Administration, or a related field (or equivalent professional experience).0–2 years of experience in technical support, help desk, or a related IT role.

Join Fullscript as a Support Documentation Manager, where you will play a pivotal role in enhancing our customer support experience through comprehensive and user-friendly documentation. You will lead a team focused on creating and maintaining high-quality resources that empower our users and streamline support processes.

The Company Versaterm is a leading global solutions provider dedicated to enhancing public safety. Since our inception in 1977, we have developed a suite of intuitive tools that empower public safety agencies, forensic labs, court systems, educational institutions, and various organizations to better serve their communities. Our mission is to seamlessly integrate cutting-edge technology with a strategic growth approach that optimizes workflows, ensuring our clients achieve greater operational efficiency and deliver just outcomes.Driven by innovation and expertise, our teams are deeply committed to customer success. As we expand our ecosystem of solutions, you will play a pivotal role in advancing community safety and shaping the future of public safety technology. If you have a passion for making a positive impact, we invite you to connect with us.The RoleThe Support Specialist II – Hybrid is responsible for delivering Tier 2 technical support and user enablement with a solid understanding of both areas. This role involves diagnosing hardware issues, resolving system performance challenges, implementing complex features, and customizing workflows for clients requiring both technical solutions and advanced usage optimization.What You'll Do· Diagnose and troubleshoot hardware issues and system performance problems· Manage user access permissions across various systems· Conduct initial investigations into backend database and logic issues· Collaborate with technical teams while maintaining ownership of support tickets· Implement complex features tailored to specific customer workflows· Customize solutions through technical configuration and process optimization· Provide personalized training on both technical and functional aspects of our systems· Create detailed documentation for technical setups and best practices· Address issues that require both technical fixes and user education· Analyze problems to identify root causes (technical defects vs. knowledge gaps)· Develop solutions that enhance system configuration and user adoption· Offer comprehensive support for integration challenges· Document resolutions including technical steps and usage guidance· Participate in an on-call rotation for after-hours support· Undertake other related duties as needed to support team objectives and departmental goals

Role overview The Senior Architect at AECOM in Ottawa leads architectural projects from the earliest concept through to final completion. This position shapes designs that consider function, appearance, and sustainability, working alongside engineers, project managers, and other specialists to achieve project goals. Main responsibilities Create architectural designs and develop project concepts Prepare detailed drawings, plans, and technical specifications Oversee construction phases to ensure the design intent and quality standards are maintained Advise the project team on compliance with building codes and regulations Support safety and efficiency throughout each stage of the project Collaboration This position requires ongoing coordination with a multidisciplinary team. Regular interaction with engineers and project managers ensures that solutions meet client needs and advance sustainability goals.

Join Telesat as a System Architect! In this pivotal role, you will be at the forefront of developing advanced systems architecture for our strategic Lightspeed product. As the ideal candidate, you will spearhead the definition, prioritization, and design of the Lightspeed constellation, ensuring a comprehensive end-to-end product system architecture. Your expertise will encompass all elements of the Lightspeed solution, including satellites, terminals, networking, and ground systems.

Telesat (Nasdaq and TSX: TSAT) is a premier global satellite operator, delivering secure and reliable satellite-based communication solutions for over 55 years to a diverse clientele, including broadcast, telecommunications, corporate, and government sectors. With a foundation built on engineering excellence and unmatched customer service, Telesat has established itself as one of the most successful satellite operators worldwide. Introducing Telesat Lightspeed, our groundbreaking Low Earth Orbit (LEO) satellite network set to launch in 2027. This innovative system will transform global broadband connectivity for enterprises and government users, providing high capacity, robust security, resiliency, affordability, and fiber-like speeds with ultra-low latency. Telesat's headquarters is located in Ottawa, Canada, with additional offices and facilities globally. The Infrastructure Architect will spearhead the architecture and design of the essential IT infrastructure required for the development of Telesat Lightspeed, covering both data centers and cloud environments. This pivotal role entails overseeing strategy, deliverables, documentation, and final design in collaboration with the existing team, Network Architect, and Cloud Architect to ensure a resilient and scalable infrastructure. The Infrastructure Architect will be responsible for the comprehensive IT infrastructure design for Telesat Lightspeed, ensuring that evolving IT resource requirements are meticulously captured, tracked, analyzed, and costed. Active engagement with stakeholders is a must, along with the ability to present and defend design decisions on both technical and financial fronts. Candidates must reside in the Ottawa area or be prepared to relocate. Willingness to be onsite in the office at least 4-5 days a week is required.

About VersatermVersaterm is a pioneering global leader in public safety solutions, dedicated to transforming how agencies serve their communities. Since our inception in 1977, we have developed a comprehensive suite of intuitive tools tailored for public safety agencies, forensic laboratories, court systems, educational institutions, and various other organizations. Our mission is to enhance operational workflows through strategic integrations and a focused growth approach, ultimately leading to more efficient operations and equitable outcomes for our clients.Driven by innovation, expertise, and an unwavering commitment to customer success, our teams are at the forefront of shaping the future of public safety technology. Join us and contribute to solutions that make a meaningful impact on community safety.Position OverviewAs a Software Application Support Specialist (CAD), you will be a crucial member of our team, ensuring the seamless functionality of our software applications. Your primary responsibility will be to deliver exceptional support to our clients, troubleshoot technical issues, and empower them to maximize the value of our software solutions. This posting aims to fill an existing vacancy within our dynamic team.

Join our team at Toppazzini and Lee Consulting as we seek to build a pool of skilled Business Architect Consultants at levels 1, 2, and 3. These roles will be filled on an as-needed basis, providing a dynamic opportunity to contribute to various projects.

We are creating a continuous pool of skilled professionals who can be contacted for potential contract opportunities. Please be aware that this is not a permanent employment position.Should a suitable contract opportunity arise, you will be reached out to. Most contracts will likely involve work with the Canadian federal government, primarily performed in Ottawa.

Join System Canada Technologies as a Senior Information Management Architect, where you will play a pivotal role in shaping our information management strategies. In this contract position, you will work collaboratively with cross-functional teams to design and implement innovative solutions that enhance organizational efficiency.As an integral member of our team, you will leverage your expertise to address complex challenges in data management, ensuring that our systems are robust and scalable. Your contributions will directly impact the success of our projects and the satisfaction of our clients.

ADGA Group Consultants Inc. is seeking a Senior Technical Expert based in Ottawa. This position plays a key role in shaping technology solutions and supporting client projects with deep technical knowledge. Role overview The Senior Technical Expert provides guidance across project teams and helps deliver technology solutions that address client needs. Collaboration with other professionals is central to this role, ensuring that each project benefits from strong technical direction and practical insight. What you will do Offer expert advice on technical matters throughout the project lifecycle Work closely with teams to support the delivery of technology solutions Contribute to initiatives that aim to improve client outcomes and drive innovation Requirements Extensive experience in technical roles Strong ability to collaborate with multidisciplinary teams Demonstrated track record of supporting technology projects

Join Cohere as a Solutions Architect specializing in the public sector. In this pivotal role, you will leverage your expertise to design and implement innovative solutions that address complex challenges faced by government organizations. Your ability to bridge the gap between technical capabilities and client needs will be crucial in delivering transformative outcomes.

Location: Ottawa, ON Role overview Databricks is hiring a Solutions Architect for its Canada team, with a focus on supporting Digital Native customers. This role works closely with advanced data engineering and data science teams, shaping how organizations use big data technologies. Reporting to the Field Engineering Manager, the position involves collaborating with customers, product teams, and other customer-facing staff to design effective architectures and solutions using the Databricks platform and APIs. Responsibilities include providing guidance on the competitive landscape, recommending best practices, and supporting strategy implementation. Building technical advocates within customer organizations is also a key part of the job. What you will do Work with the sales team to offer technical leadership, demonstrating how Databricks addresses customer business challenges. Consult on big data architectures and deliver proof of concepts for strategic projects, such as data engineering, data science, machine learning, and SQL analysis workflows. Validate integrations with cloud platforms and third-party tools. Collaborate with other Solutions Architects to share knowledge and support both colleagues and users. Build deep expertise in Databricks-related open-source projects like Spark, Delta Lake, and MLflow, promote their adoption, and encourage contributions from the developer community.

Join Huawei Canada as a Technical Recruiter on a 12-month contract.Team Overview:The Human Resources Department at Huawei Canada is a strategic partner dedicated to attracting, developing, and retaining exceptional talent. We prioritize compliance with corporate and legal standards while fostering a culture of collaboration and employee well-being. Our commitment to aligning workforce strategies with Huawei's vision drives sustainable growth and organizational success.Role Responsibilities:Oversee the complete recruitment lifecycle.Develop and implement targeted sourcing strategies for specialized technical roles while ensuring a diverse candidate pool.Conduct talent mapping to identify and engage top technical talent.Attract, source, and interview candidates effectively.Negotiate compensation packages and lead the offer process.Work with the recruitment coordinator on the approval process and maintain best practices in document management.Advise hiring teams on effective recruiting strategies.Collaborate closely with hiring managers to ensure timely and optimal hiring decisions.Engage in career fairs and networking events to enhance recruitment initiatives.Participate in triannual co-op recruitment cycles, ensuring adherence to tight deadlines.

Technical Product ManagerLocation: Ottawa, ON | HybridDepartment: Product ManagementReports To: Chris Sisto, VP of ProductType: Full-Time - PermanentVacancy Status: This is an active, approved role and we are currently hiring for this position.About SolinkAt Solink, we are dedicated to safeguarding what matters most. Our innovative tools enable businesses to know sooner and act faster by converting video security into actionable operational insights.Our cloud-driven platform integrates seamlessly with your existing camera systems, transforming them into intelligent sensors that identify and interpret crucial moments. This empowers teams to make informed, data-driven decisions, enhance security measures, and boost operational efficiency.With a trusted presence in over 30,000 locations across more than 32 countries—including renowned brands like McDonald’s and JYSK—Solink provides clarity when it counts. Our solutions help enterprises mitigate shrinkage, optimize performance, and proactively address potential threats.We are experiencing rapid growth, gaining industry accolades, and scaling with purpose. Recognized by Deloitte’s Fast 50™ and Fast 500™, the Business Intelligence Group, and as one of Ottawa’s Best Places to Work, we are just getting started!The RoleSolink is in search of a skilled Technical Product Manager to guide our Devices & Infrastructure portfolio. This pivotal role will oversee the strategy and execution of the core systems that underpin our SaaS platform—ensuring scalability, security, reliability, and operational excellence across the organization.As the product leader for the Devices & Infrastructure team, you will define and drive the roadmap that allows our product delivery teams to build and deploy with agility and confidence. You will collaborate closely with Engineering, SecDevOps, and cloud service providers to enhance our cloud architecture, fortify our security posture, and optimize system performance and cost efficiency.Your contributions will directly influence customer trust, system resilience, and Solink’s capacity to scale effectively. This role demands high ownership, balancing long-term architectural vision with practical execution—helping us fulfill our mission to protect our customers’ people, profits, and property around the clock.

About the Role 49 Solutions is looking for a Senior Computer Application Support Specialist in Ottawa, Ontario. This position focuses on maintaining and supporting software applications to keep daily operations running smoothly. What You Will Do Troubleshoot technical issues affecting software applications Diagnose and resolve problems to minimize downtime Deliver responsive support to users and address their concerns Work to improve the efficiency and reliability of key systems Location This role is based in Ottawa, Ontario, Canada.

Location: Ottawa, Canada (on-site)Reports to: Head of Global SalesRole status: Existing roleJoin RBR: Innovating Since 1973At RBR, we are pioneers in the development of advanced instruments for monitoring our planet’s waters for over five decades. Our robust instruments are engineered to endure extreme conditions, ranging from the depths of the ocean to the icy polar regions, providing crucial data on water temperature, salinity, pH, and more. This information plays a vital role in aiding researchers combat climate change, and we collaborate with esteemed partners such as Fisheries and Oceans Canada, Woods Hole Oceanographic Institution, the Scripps Institution of Oceanography, and the British Antarctic Survey.We are passionate about our mission, our colleagues, the environment, and the global communities we support. At RBR, we prioritize teamwork, ongoing improvement, and having fun along the way. Our culture is enriched with weekly lunches and social events—join us in tackling intricate challenges that contribute meaningfully to the health of our blue planet! Are you ready to make an impact? Apply below!Position OverviewWe are on the lookout for a meticulous and proactive Technical Sales Coordinator to enhance our sales team.In this pivotal role, you will oversee the sales process from initial customer inquiries to order validation and subsequent transition to sales operations, ensuring precision and seamless execution throughout each phase.You will collaborate closely with sales, operations, finance, and marketing teams to maintain efficient workflows, whether it involves qualifying leads, preparing quotes, reviewing purchase orders, managing Salesforce data, or assisting with tenders and proposals.This role demands a strong ability to coordinate efforts, think systemically, and continuously improve processes.