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Business Systems Solution Owner

On-site Full-time $132K/yr - $145K/yr

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Experience Level

Mid to Senior

Qualifications

What You’ll Do: Strategic Objectives: Enhance Salesforce Service Cloud to create exceptional support experiences for both customers and employees. Leverage AI and automation to minimize response times and boost resolution rates. Design scalable, intelligent support workflows that evolve with customer needs. Salesforce Service Cloud Optimization: Collaborate with Salesforce architects and engineering teams to develop and refine service cloud solutions. Participate in designing complex case management workflows, providing active input. Work alongside technical teams to establish and prioritize user stories and requirements. Contribute to Service Cloud integrations with essential support systems. Support agile development methodologies and sprint processes. AI and Automation Strategy: Design and implement AI-driven support solutions. Configure intelligent chatbots and virtual agents. Operational Efficiency: Analyze support team performance metrics. Identify opportunities for process improvements and implement necessary changes. Ensure compliance with support protocols and industry standards.

About the job

About Procare Solutions

Procare Solutions has supported early childhood educators for more than 30 years. The company’s childcare management products help streamline business operations, improve safety and compliance, and support communication with families. Procare also provides educational resources and training to help teachers and children grow. Today, over 40,000 customers trust Procare Solutions to help deliver quality care for young children.

Role Overview

The Business Systems Solution Owner will shape and optimize Procare’s Customer Service ecosystem. This role focuses on Salesforce Service Cloud, advanced AI tools, and operational strategies to improve support systems. The Solution Owner will work to strengthen processes and outcomes for Customer Support, Customer Success, and Technical Operations teams, aiming to boost efficiency and enhance the customer experience.

About Procare Solutions

Procare Solutions has been delivering innovative childcare management solutions for over three decades, dedicated to supporting early childhood educators in their mission to provide exceptional care and education. Our solutions are designed to streamline operations, enhance safety, and foster communication, making us a trusted partner for thousands of childcare providers.

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