About the job
- Establish a professional one-on-one relationship with clients to help overcome obstacles to employment retention and attainment, involving thorough assessments, personalized attention, and effective coordination.
- Deliver ongoing and comprehensive case management along with follow-up services.
- Conduct orientations for new customers to ensure compliance with contract requirements while working collaboratively with schools, account managers, and leadership to finalize necessary documentation.
- Facilitate professional development workshops effectively.
- Maintain an organized client database, documenting all interactions, ensuring participants adhere to the planned activities as per the funding agency's contract.
- Provide tailored assessments of work capabilities and refer clients to suitable community and social service agencies as required.
- Accurately complete all enrollment documentation.
- Record all participant interactions and activities in case notes, ensuring that post-placement follow-ups are conducted as stipulated by specific contracts.
- Develop creative solutions to address participant attendance issues.
- Assist in the creation of project reports as necessary, covering participation and placement statistics.
- Oversee program management, coordinating introductory workshops, conducting weekly workshops, distributing grants as per predetermined targets, and gathering placement data.
- Manage job preparation workshops to ensure a curriculum aligned with business needs, high-quality presentations, satisfactory participation rates, and clear communication of subsequent steps.
- Collaborate with the business services team to identify available job openings, required qualifications, and appropriate workshops and trainings to prepare job seekers.
- Develop and uphold a standard communication strategy to keep staff informed of center-wide matters and their roles in meeting operational objectives.
- Engage in training, capacity building, and professional development activities while collaborating with leadership to identify operational challenges and implement process improvements.
- Provide operational support and coverage as needed.
- Assist in intake services for the Center.
- Support operations in meeting compliance standards.
- May be assigned additional tasks related to job responsibilities.
