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Experience
Qualifications
Proven ability to enhance on-time delivery, product quality, and customer satisfaction. Experience in tracking and monitoring multiple customer orders and partner jobs effectively. Strong interpersonal skills to build and maintain relationships with clients and partners, ensuring timely communication regarding order updates. Technical knowledge in manufacturing design and production, with the ability to apply insights or consult with subject matter experts to ensure timely job completion. Understanding of supplier capabilities and conducting oversight activities, including regular assessments, schedule management, quality reviews, and corrective actions. Skilled in managing part rejections and effectively communicating with suppliers and customers to resolve issues. Ability to address customer complaints regarding product returns and replacements. Reporting on the status, risks, and recovery efforts for delayed orders and jobs. Documenting all case activities in a centralized database. Utilizing company technology platforms while adhering to the Quality Management System. Monitoring supplier quality metrics to ensure integrity. Collaborating with Engineering, Customer Care, Quality, Sales, and Shipping teams to guarantee customer satisfaction and timely delivery of manufacturing processes. Effective communication with all stakeholders, including suppliers, customers, and leadership. Contributing to initiatives aimed at simplifying and automating processes. Complying with Xometry's quality and safety systems, policies, and procedures.
About the job
Xometry (NASDAQ: XMTR) is at the forefront of revolutionizing industries by seamlessly connecting visionary individuals with manufacturers who can turn their ideas into reality. Our innovative digital marketplace empowers manufacturers with essential resources to scale their operations while providing Fortune 1000 companies effortless access to global manufacturing capabilities.
We are looking for a passionate and proactive Case Manager to join our vibrant team. If you excel in a dynamic environment, enjoy tackling supply chain challenges, and are committed to delivering outstanding customer service, this opportunity is perfect for you! Become a key player in our agile team of technical experts who address supply chain concerns for customized components.
About Xometry Europe
At Xometry, we empower innovation by connecting businesses with a vast network of manufacturers. Our platform is designed to simplify the manufacturing process, making it accessible to everyone from startups to Fortune 1000 companies. Join us in transforming the way industries operate and thrive.
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Xometry (NASDAQ: XMTR) is at the forefront of revolutionizing industries by seamlessly connecting visionary individuals with manufacturers who can turn their ideas into reality. Our innovative digital marketplace empowers manufacturers with essential resources to scale their operations while providing Fortune 1000 companies effortless access to global manufacturing capabilities.We are looking for a passionate and proactive Case Manager to join our vibrant team. If you excel in a dynamic environment, enjoy tackling supply chain challenges, and are committed to delivering outstanding customer service, this opportunity is perfect for you! Become a key player in our agile team of technical experts who address supply chain concerns for customized components.
