About the job
At Morgan & Morgan, our work carries significant weight. For countless Americans, we serve as their final bastion against powerful insurance companies, large corporations, and substandard products. Our team, which spans attorneys in all 50 states, client support staff, innovative marketing, and dedicated operations teams, plays a crucial role in the relentless pursuit of consumer rights. United by our mission, we stand "For the People."
About Us
The Complex Litigation practice represents thousands of clients annually against some of the largest corporations in the U. S. In recent years, our team has successfully advocated for clients’ rights to data privacy against giants like Capital One and Google, aided thousands of veterans in obtaining justice against 3M, and secured over $1 billion in settlements for clients impacted by disasters such as the East Palestine Train Derailment and the Maui Wildfires.
Position Summary
We are on the lookout for a Case Operations Manager to enhance our team. In this pivotal role, you will act as the mini-COO of cases, collaborating closely with leadership to ensure the seamless progression of client cases from sign-up through to settlement. This role demands operational excellence, strategic thinking, and a compassionate approach to influence and lead effectively. The ideal candidate will be exceptionally organized, proactive, and quick to adapt.
Key Responsibilities
- Oversee all facets of case operations, including the development, implementation, and promotion of tools and processes necessary for case teams to efficiently manage client cases.
- Work alongside Legal Leadership to manage timelines, pacing, and scope of case work to meet deadlines.
- Manage inventory reporting, providing clear visibility into workup status, assessing performance, and pinpointing operational improvement opportunities.
- Collaborate with Product, Legal, Marketing, and third-party vendors to identify challenges and create innovative solutions for case teams.
- Design and implement communication strategies to provide a world-class client experience, including personalized outreach plans and organizing group events, both in-person and online.
- Evaluate the effectiveness of all inbound and outbound client communications to enhance engagement.
- Manage staffing needs and oversee the training and onboarding of new case team members.

