CCaaS Architect - Google CCAI Solutions

At TTEC Digital, we empower our clients by ensuring their employees feel appreciated and supported, recognizing that a remarkable customer experience begins with a satisfied workforce. Our goal is to cultivate an environment where employees can truly thrive.In partnership with Five9, TTEC Digital is dedicated to delivering exceptional, AI-driven contact center solutions. While Five9 offers innovative, cloud-native CCaaS technology, TTEC adds unparalleled expertise in customer experience consulting, integration, deployment, and optimization. We are currently seeking a skilled Senior Implementation Engineer specializing in Five9 solutions to join our Professional Services team. This is a remote position based in the United States, reporting directly to the Executive Director of Technology Consulting. In this role, you will be responsible for configuring the Five9 Intelligent CX Platform, integrating it with third-party applications such as CRM and ITSM systems, and conducting thorough end-to-end testing to ensure optimal functionality. This hands-on, execution-oriented position demands extensive experience with Five9 configurations and a strong development background to facilitate API integrations and customize JavaScript/HTML scripts. You will engage with the full Five9 product suite, including VCC, IVR/IVA, WFA, QM/WEM, digital channels, and CRM/partner integrations, all while delivering complex configurations and successful deployments for our enterprise clients.

New Relic, Inc. is seeking an Implementation Consultant - Solutions Architect to help clients adopt and integrate New Relic’s observability solutions. This position centers on understanding each client’s technical landscape, shaping tailored solutions, and overseeing successful deployments that bring real value. Key Responsibilities Assess client requirements and review their technical environments to ensure a strong foundation for implementation. Design solutions that use New Relic’s observability tools, adapting to each client’s unique needs. Lead and support projects from initial planning through final delivery, keeping projects on track and aligned with client objectives. Work closely with clients to confirm that every deployment meets their goals and contributes to overall satisfaction. Locations This role is available in several U.S. cities: Atlanta, Austin, Boston, Charleston, Charlotte, Chicago, Cleveland, Columbus, Dallas, Detroit, Houston, Indianapolis, Jersey City, Miami, Orlando, and Pittsburgh.

Join Our Team as an Implementation EngineerAt EngFlow, our mission is to empower developers by significantly accelerating software builds and tests. We provide a cutting-edge cloud-based, distributed service designed to optimize developer workflows through efficient remote execution and caching techniques, resulting in enhanced productivity and product quality.Supported by esteemed investors, EngFlow is at the forefront of transforming how organizations build software and deliver high-quality products. Our solutions can accelerate builds by ten times or more, while our observability platform offers actionable insights for continuous improvement. Founded by notable contributors to Bazel, we create innovative tools that help engineering teams—ranging from startups to Fortune 500 companies—maximize developer velocity and optimize build performance.Discover more about our vision, culture, and team: EngFlow | Watch Our VideoWe are currently seeking an Implementation Engineer to be the primary technical advocate for our customers. In this role, you will support engineering teams throughout their trial periods and ongoing usage, assist them in integrating and optimizing their build workflows, and collaborate with internal teams to deliver an exceptional user experience.

Join TTEC Digital, where we empower clients by fostering a culture where employees feel valued and supported, recognizing that an outstanding customer experience begins with an engaged workforce. Our mission is to create an environment where employees can truly excel and thrive.As part of the TTEC Digital Genesys Partner Practice—a distinguished team of customer experience (CX) designers, consultants, engineers, and data scientists—we have been recognized as the Partner of the Year 14 times. With over 400 certifications, we possess the expertise to seamlessly integrate the Genesys platform, applications, and components into complex, multi-platform environments, delivering consistent results that enhance the customer experience.In your role as the Executive Director of Professional Services for CCaaS, you will oversee projects and lead teams handling the most intricate Contact Center applications. Acting as the primary project owner, you will engage with clients to drive meaningful conversations. You will be an operational leader who comprehends the business implications of technology decisions, adeptly communicating their significance to both technical and non-technical stakeholders. Your responsibilities will include owning the software development lifecycle, transforming ideas into actionable solutions, and working collaboratively in both pre-sales and post-sales capacities. You will lead a team composed of engineers and solution architects.Recognized as a thought leader in CX transformation, Process Automation, Digital Transformation, and Omnichannel technologies.Collaborate across the organization and partner ecosystem to leverage the right resources and technologies for each opportunity.Exemplary customer-facing presentation skills with a strong capability to direct implementation teams and projects.Influence strategic opportunities to incorporate the most suitable technologies.Exercise significant autonomy in determining objectives and approaches to client engagements.Drive client leadership to establish overarching business relationships and engagement strategies, maintaining a client-centric focus while managing some internal functional matters and partner collaborations.Possess existing knowledge and/or industry certifications in Webex Collaboration, Amazon Connect, Genesys Engage/Cloud, Zoom, Google CCAI, NICE CXone, Verint, Calabrio, CRMs, and process automation technologies.

Are you driven by the desire to blend your technical knowledge with a commitment to exceptional customer service? As a Solutions Engineer at Lightspeed Systems, you will be instrumental in enhancing customer satisfaction by guiding clients through both pre-sales and post-sales phases. You will work hand-in-hand with our sales, support, and product teams to craft customized solutions tailored to the unique needs of K-12 school districts. This role demands a unique mix of technical proficiency, problem-solving abilities, and excellent relationship-building skills. You will be a pivotal figure in ensuring our solutions are seamlessly implemented, properly configured, and fully leveraged for maximum benefit. If you're excited about making a meaningful difference and becoming a trusted partner for educational institutions across the nation, this is the perfect opportunity for you!

Role overview The Senior Solutions Engineer - Mid-Market at Cloudflare, Inc. plays a key role in bridging technical expertise with customer needs. Based in Austin, this hybrid position focuses on supporting both customers and sales teams by providing technical guidance and creating solutions tailored to each client. What you will do Work closely with sales teams and clients to identify business goals and technical requirements. Design and present solutions that directly address client challenges and objectives. Guide clients through the implementation process to help ensure a seamless experience. Location This role is located in Austin and follows a hybrid work model, combining in-office and remote work.

At Xometry (NASDAQ: XMTR), we are revolutionizing the manufacturing industry by connecting innovators with the manufacturers that can translate their visions into tangible products. Our digital marketplace equips manufacturers with essential resources to expand their operations while enabling Fortune 1000 companies to access global manufacturing capabilities easily.We are on the lookout for a passionate and seasoned engineer to fill the pivotal role of Senior Solutions Engineer. This position is integral to our Sales team, where you will provide insights, gather feedback, and share your expertise gained from engaging directly with the aerospace and defense engineering and manufacturing sectors. This role uniquely combines customer interaction, technical acumen, and project management, reporting into our Pre-Sales Engineering team, which is jointly led by Sales and Operations.This is your chance to become a part of a vibrant and expanding company that is leading the charge in digital manufacturing. If you are a dedicated, accomplished engineer with a strong digital skill set and a genuine passion for the aerospace industry, we encourage you to apply!

Xometry (NASDAQ: XMTR) is revolutionizing the manufacturing landscape by connecting innovative thinkers with manufacturers capable of realizing their visions. Our digital marketplace equips manufacturers with essential resources to expand their business, while facilitating access to global manufacturing capabilities for Fortune 1000 companies.We are on the lookout for a skilled and engaging Senior Solutions Engineer - Automotive Production to take on a pivotal customer-facing role. This position is crucial for our Sales team, providing insights, feedback, and sharing valuable knowledge gained from the automotive and production engineering sectors. This role combines customer interaction, technical skill, and project management expertise. The Solutions Engineering team will work closely with our Pre-Sales Engineering community, which is jointly overseen by the Sales and Operations teams.This is an exceptional opportunity to become part of a dynamic and expanding company that is at the forefront of digital manufacturing. If you are a successful, experienced engineer with a team-oriented mindset, digital proficiency, and a genuine passion for the automotive industry, we encourage you to apply!

Location: Austin (Domain), TX (In-office 4x per week) OTE - $155,000-$185,000 - Uncapped commission About Us Kizen’s innovative platform, powered by AI Agents and True Context Technology (TCT), serves millions of mission-critical experiences for leading organizations in highly regulated sectors such as insurance, healthcare, and financial services. Our technology streamlines essential workflows — from assisting insurance agents in managing contracts and commissions to enabling healthcare providers to deliver proactive patient care and empowering financial institutions to automate document classification and data extraction. With Kizen, developers can create new enterprise applications and impactful AI-driven agents, while business users can easily customize dashboards and agents using natural language, low-code, or traditional coding — all on the same powerful platform. What once took months or years to deploy can now be accomplished in just days. Kizen combines robust pre-built agents and use cases with an enterprise automation platform that’s built on an AI-first architecture, making it easy to adopt, scale, and trust. We are dedicated to solving real operational challenges and assisting the world’s most complex organizations in working faster, smarter, and more humanely. Join us in revolutionizing how industries operate — one workflow, one agent, and one customer success story at a time. About the Role Are you a tech-savvy problem-solver with a passion for crafting exceptional customer experiences? Ready to make a significant impact in how businesses leverage AI? If so, this is your moment. We are seeking a Senior Solutions Engineer who is eager to collaborate with clients and drive transformative change through innovative software solutions. This opportunity is not merely a job; it’s a pivotal role in shaping the future of AI-powered business platforms. As a Senior Solutions Engineer at Kizen, you will be at the forefront of groundbreaking technology, operational transformation, and customer success. You will engage directly with clients, tailoring our rapidly expanding low-code platform to enhance sales, marketing, and operational efforts — all while developing scalable, data-driven solutions that deliver tangible results.

Xometry (NASDAQ: XMTR) is at the forefront of innovation, bridging the gap between visionary thinkers and the manufacturers capable of turning their ideas into reality. Our digital marketplace equips manufacturers with essential resources for growth, while enabling Fortune 1000 companies to seamlessly access global manufacturing capabilities.We are on the lookout for a highly skilled and engaging engineer to take on the pivotal role of Senior Solutions Engineer. This position is integral to our Sales team, providing valuable insights and feedback drawn from the aerospace and defense engineering and manufacturing sectors. This role merges customer interaction, technical knowledge, and project management, reporting directly into our Pre-Sales Engineering community, which is co-led by Sales and Operations.Join us at Xometry, a rapidly expanding company leading the charge in digital manufacturing. If you are a successful, experienced, team-oriented engineer with a passion for the aerospace industry and digital proficiency, we want to hear from you!

CaptivateIQ is at the forefront of transforming how organizations plan, manage, and enhance their sales performance strategies. Initially pioneering incentive compensation management, we are now broadening our platform to tackle more extensive sales planning challenges. Our innovative solutions have garnered recognition from leading industry analysts such as Forrester and G2, and we are proudly supported by renowned investors like Sequoia, ICONIQ, Accel, and Sapphire Ventures. We empower high-growth companies, including Netflix, Figma, and Stripe, by providing them with the insights and flexibility necessary to boost revenue performance.We invite you to be part of a talented and rapidly expanding team dedicated to addressing some of the most intricate and significant issues in sales performance management.Role OverviewCaptivateIQ is looking for a Senior Solutions Engineer to deliver exceptional outcomes within a B2B SaaS context. In this role, you will lead the technical aspects of the sales cycle and contribute to deal strategies and positioning.As a Senior Solutions Engineer, you will be adept at identifying and addressing our prospects' challenges and objectives, showcasing the value our solutions can provide. Collaborating closely with our Sales team, you will be instrumental in securing new business while working alongside cross-functional teams, including Product. This strategic collaboration is vital to achieving high win rates and ensuring customer satisfaction.Successful candidates will possess strong technical skills and be confident, strategic storytellers. Our team is passionate and ready to engage in problem-solving and creative thinking.

Job OverviewJoin our dynamic team at Wise as a Senior Implementation Manager in Austin, where you will play a pivotal role in the expansion of the Wise Platform through high-impact partner integrations. Your efforts will directly contribute to achieving our regional growth objectives, collaborating closely with Solutions Engineering, Product, Compliance, Operations, and Sales teams to ensure efficient project delivery at the highest standards.In this position, you will spearhead complex implementations for some of the largest banks and businesses in the world. From project kickoff to successful launch, your strong program management skills will be essential in delivering on-time, high-quality integrations.As you navigate various markets, you will implement both new and existing solutions, adeptly overcoming challenges through advanced problem-solving and influential communication. You must be equally proficient in business and technical environments, establishing trust with executive and engineering teams, as well as both internal and external stakeholders.This opportunity is ideal for a seasoned professional with a proven history of executing complex programs within financial services, especially in the banking and payments sectors. If you are enthusiastic about financial technology and excel in a fast-paced, dynamic setting, we encourage you to apply.Key Responsibilities:Lead intricate implementation projects for major banking institutions and businesses, managing the process from kickoff to launch while ensuring timely and high-quality outcomes.Utilize strong problem-solving and influencing skills to navigate and resolve project blockers, effectively engaging in both business and technical discussions.Apply governance expertise to oversee project scope, timelines, and accountability, while identifying risks and ensuring compliance with regulatory requirements.Manage delivery risks associated with projects—including financial, compliance, and reputational aspects—ensuring robust mitigation strategies are in place.Foster excellent relationships with partners, ensuring they appreciate the quality of the services we provide.Confidently articulate financial technology solutions and lead initiatives aimed at enhancing project scalability and efficiency.This role offers the chance to:Make a significant impact on the growth of the Wise platform by leading payment partnerships with leading banks and businesses globally.Contribute to scaling the Implementation function through initiatives designed to enhance our processes.Deliver innovative solutions by exploring new methods and approaches.Travel to collaborate with teams and engage with prospects worldwide.

At BetterUp, we believe that a company dedicated to human transformation must embrace innovative perspectives on the employer/employee relationship.Our unique approach sets us apart, and you’ll sense this difference right from your initial interview.Our candidate experience is distinctively refreshing. When you receive an offer and accept it, you gain more than just a paycheck; you gain access to a personal BetterUp Coach, a tailored development plan, a manager who is trained and coached, and a team like no other—all with their own personal BetterUp Coaches. Most importantly, you will engage in work that truly matters.This contributes to a focused and fulfilling work environment. While it’s not for everyone, for those with a passion for growth, it’s a transformative career move.Join us for a career filled with purpose, doing impactful work within a vibrant and creative culture.If this resonates with you and the job description aligns with your skills, we would love to connect.Our hybrid work model encourages in-person collaboration when needed. Employees are expected to work from one of our office hubs at least two days a week, totaling eight days a month. Our US hubs are located in: Austin, TX; New York City, NY; San Francisco, CA; and Arlington, VA. Please ensure you can realistically commit to this structure before applying.As a Senior Solutions Engineer, you will serve as the technical architect who ensures our solutions fit seamlessly with our clients' needs. You’ll work at the intersection of platform capabilities and customer ambitions, facilitating our enterprise clients’ understanding of BetterUp's functionalities, integrations, and outcomes. If you enjoy converting complex information into clear, actionable solutions, this role is tailored for you.Responsibilities:Lead technical discovery sessions with key enterprise stakeholders across IT, InfoSec, HRIS, and more.Develop and configure demo environments that vividly showcase the BetterUp experience.Present high-fidelity, narrative-driven demonstrations customized to align with customer objectives and buyer personas.

Become a part of Udemy and help shape the future of education.Udemy is an innovative skills acceleration platform powered by AI, designed to empower individuals and teams in their growth journey. Our focus is on personalized, practical learning that drives tangible results.Our mission is straightforward: to change lives through education. Your contributions will enable people across the globe to acquire the skills they need, whether they are exploring new interests or advancing their careers.Join over 80 million learners and 17,000 businesses that trust Udemy for their learning needs. If you are passionate about transformation, energized by the pursuit of knowledge, and eager to make a significant impact, you will thrive here.Discover more about us on our company page.Our Work EnvironmentUdemy operates globally from its headquarters in San Francisco, with additional offices across the U.S. in Denver and Austin, as well as international locations in Australia, India, Ireland, Mexico, and Türkiye. This position is in-office, requiring attendance three days a week (Tuesday, Wednesday, Thursday) with flexible arrangements on Mondays and Fridays.

Location: Austin (Domain), TX (In-office 4 days per week)Company: Kizen, www.kizen.comAbout UsAt Kizen, we are pioneers in creating innovative technology that effectively harnesses the power of AI for real-world applications.Our platform is designed to automate critical workflows across various sectors, aiding insurance professionals in managing contracts and commissions, healthcare providers in delivering proactive patient care, and financial institutions in automating data extraction and document classification.The opportunities are limitless. With Kizen, developers can create cutting-edge enterprise applications, while business users can customize their dashboards and agents through AI, low-code, or traditional coding — all within a unified platform.What previously took months or years to establish can now be accomplished in mere days. Kizen merges powerful pre-built agents and use cases with a robust enterprise automation and data connectivity platform, all built on an intuitive AI-first architecture that is simple to implement, scale, and trust.We are focused on solving real operational challenges and supporting some of the world's most complex organizations to operate more efficiently and humanely.Join us in redefining how industries function — one workflow, one agent, and one customer success story at a time.About the RoleAre you ready to help shape the future of work? We are committed to putting AI and intelligent automation into the hands of those who need it most.We are on the lookout for a Senior Data Engineer who excels in developing data pipelines and managing diverse data formats as we launch our next-gen platform.This is a unique chance for an individual eager to be at the forefront of the AI revolution and to contribute to meaningful projects. As a Senior Data Engineer at Kizen, you will collaborate closely with our Senior Director of Ecosystem Engineering and partner with the Implementations team to design and develop scalable data pipelines and system integrations that are integral to our platform.You will work alongside product owners, solutions engineers, and software engineers to execute technical projects that necessitate deep knowledge in data transformation and real-world system integration.Key ResponsibilitiesDesign, develop, and deploy efficient data pipelines and ETL processes with modern software...

Join Everlywell as a Senior Technical Implementation & Accounts Manager within our Clinical Operations team! In this pivotal role, you will lead the technical implementation of our innovative health testing solutions while managing key accounts to ensure our clients receive exceptional service and support.Your expertise will help bridge the gap between technical teams and healthcare providers, ensuring a seamless integration of our services. You will work closely with cross-functional teams to deliver top-notch solutions that meet the needs of our diverse clientele.

Location: Austin (Domain), TX (In-office 4x per week)Company: Kizen, www.kizen.comAbout UsKizen is at the forefront of innovation, utilizing our advanced platform, AI Agents, and True Context Technology (TCT) to power essential experiences for top organizations in highly regulated sectors, including insurance, healthcare, and financial services.Our platform streamlines and automates critical workflows—helping insurance agents manage contracts and commissions, enabling healthcare providers to offer proactive patient care, and empowering financial institutions to automate document classification and data extraction.With Kizen, developers can seamlessly create new enterprise applications and impactful AI agents, while business users can easily customize dashboards and agents through natural language processing, low-code solutions, or traditional coding—all within one unified platform.In a matter of days, what used to take months or years can now be accomplished. Kizen merges powerful pre-built agents and use cases with a robust enterprise platform for automation and data integration, all built on a scalable and trustworthy AI-first architecture.We are committed to addressing real operational challenges and enabling the world's most complex organizations to operate more efficiently, intelligently, and humanely.Join us in revolutionizing industry operations—one workflow, one agent, and one customer success story at a time.About the RoleThis is an exceptional opportunity for a visionary leader eager to be at the core of the AI revolution aimed at enhancing human experiences. As the VP of Implementations for Insurance, you will play a pivotal role in ensuring that our diverse clientele—from Fortune 100 enterprises to local small businesses—not only embrace our solutions but also excel with them. You will collaborate closely with our CEO and CTO to drive the successful adoption of our rapidly evolving platform.In this dynamic position, you will lead our teams responsible for:Executing enterprise technology implementations that are both seamless and impactful, leveraging your technical acumen and strategic insights. You’ll engage with clients across various industries, including healthcare, insurance, and financial services, customizing solutions to address their specific requirements while advocating for the transformative potential of automation and AI to ensure their ongoing success.Facilitating implementations for mid-market companies that aim to quickly and cost-effectively integrate AI and automation into their operations.Building, training, and supporting our expanding network of certified partners.

As an Implementation Manager at Dealpath, you will play a crucial role in guiding our clients through the successful implementation of our innovative software solutions. You will be the bridge between our clients and our technical team, ensuring a seamless onboarding experience. Your expertise in project management and client relations will be vital as you lead projects from initiation to completion, driving customer satisfaction and engagement.

At Terminal Industries, we view the logistics yard as the final unexplored territory in supply chain technology—an environment that still relies on outdated methods like clipboards and radios. These yards are critical as they manage the trucks, trailers, chassis, and containers essential to global trade. By harnessing yard-level data, we aim to enhance efficiency, sustainability, and scalability throughout the supply chain.We are developing the world's first AI-driven Yard Operating System (YOS), designed to digitize, automate, and coordinate all activities within the yard. With our advanced Terminal Vision Engine and leading-edge machine learning capabilities, we empower operators with real-time insights, intelligence, and control to reduce dwell times, eliminate unnecessary costs, and increase throughput.The outcome? More secure, intelligent, and efficient yards—and the opportunity to revolutionize a trillion-dollar industry from the ground up. Supported by premier investors and in collaboration with top global logistics firms, we're not just addressing challenges; we're setting the standard for the industry.Joining Terminal means becoming part of a team that is reshaping the landscape of modern logistics. If you're eager to make a significant impact on the flow of goods in the global supply chain, this role offers a unique chance to contribute meaningfully during a vital phase of growth.As the Senior Implementation Manager, you will oversee the complete implementation process of our Yard Operating System for enterprise clients—from project initiation to launch and beyond. This customer-focused role is crucial, positioned at the crossroads of project management, technical alignment, and operational change management. Collaborating closely with Product, Engineering, and Customer Success teams, you will ensure that every implementation is executed on schedule, meets defined objectives, and fosters customer confidence that ensures long-term loyalty.