Channel and Customer Research Analyst

About AvePoint: At AvePoint, we are the premier global authority in data security, governance, and resilience, dedicated to transcending conventional solutions. Our mission is to empower organizations across the globe to collaborate with confidence by establishing a solid data foundation. With over 25,000 clients relying on the AvePoint Confidence Platform, we facilitate the preparation, security, and optimization of vital data across various collaboration platforms, including Microsoft, Google, Salesforce, and more. Our expansive global channel partner network comprises approximately 5,000 managed service providers, value-added resellers, and systems integrators, with our innovative solutions available in over 100 cloud marketplaces. Discover more about us at www.avepoint.com. We are dedicated to investing in our employees, fostering a culture of agility, passion, and teamwork. At AvePoint, you are empowered to shape your career, create significant impacts, and seize (y)our future. Unleash the power of you! About the Role: Are you eager to apply your technical skills and customer engagement abilities in the fast-paced tech industry? This role provides an incredible opportunity for you to thrive as a pre-sales professional, working with cutting-edge software solutions. We offer ongoing training and mentorship to guide you on your path to becoming a successful sales engineer. What You Will Be Doing: In your pivotal role as the technical lead, you will collaborate closely with our partner account managers throughout the sales lifecycle of our Elements/Channel business. This consultative position will allow you to drive the closure of new deals by delivering compelling technical presentations of AvePoint's solutions and providing essential pre-sales support to both potential and returning partners and clients.

As the Head of Channel Strategy at Asana, you will spearhead the development and execution of our channel strategies, driving growth and expanding our market presence. This leadership role involves collaborating with cross-functional teams to optimize partner relationships and enhance channel performance. You will analyze market trends, identify new opportunities, and formulate strategic initiatives to maximize revenue through our channel partners.

Role Overview Sophos Ltd. is seeking a Senior Channel Account Executive in Chicago, IL. This role focuses on growing and supporting relationships with channel partners in the cybersecurity sector. The position centers on building trust, driving sales, and expanding Sophos’s reach in the market. What You Will Do Develop and maintain strong partnerships with channel organizations. Create and execute strategic plans aimed at increasing revenue and market share. Work closely with partners to identify new business opportunities and support their growth. Ensure partner satisfaction through regular communication and effective collaboration.

As the Senior Manager of US Channel Analytics, you will spearhead the generation of analytical insights, streamline reporting processes, and implement improvements that drive revenue growth while enhancing both customer and employee experiences. This pivotal role requires a robust understanding of data analytics, coupled with a deep knowledge of the business context surrounding the channel. Your proven leadership skills will be essential in managing teams through change and fostering a culture of excellence.Your success will hinge on your ability to leverage technology and data effectively. You will be responsible for acquiring, integrating, and utilizing new and existing data sources, which will empower your contributions to the strategic advancement of our channel operations. Hands-on experience with data acquisition and transformation using tools such as SQL, SAS, SPSS, Python, or R is crucial for guiding and developing analytical talent within your team.Key responsibilities include enabling business leaders to access data, analytics, and insights through self-service visual analytics tools while providing expert consulting to uncover actionable insights. Extensive experience with self-service BI tools like PowerBI, Spotfire, and SSRS will be highly beneficial.Your understanding of the external contact center landscape, including industry best practices and trends within the financial services sector, will allow you to bridge internal performance with external benchmarks effectively. Strong planning and organizational skills will be vital to drive long-term strategies for data acquisition, analytics, and reporting while cultivating a strong team culture and cross-departmental collaboration.You will promote a work environment that aligns with our core values of integrity, empathy, diversity, and accountability, ensuring that every team member feels valued and engaged in our mission.

We are seeking a highly motivated and skilled Customer Solutions Engineer to join our team in Chicago, IL. This full-time, permanent position involves delivering complex voice and data system solutions to our financial clients and other large enterprises. The ideal candidate will possess a strong technical background, excellent communication skills, and the ability to manage multiple tasks under tight deadlines.As a Customer Solutions Engineer, you will collaborate with cross-functional teams to ensure the successful execution of projects. You will be responsible for understanding client requirements and delivering tailored solutions that meet their needs. This role requires a detail-oriented individual with a structured approach to problem-solving and a commitment to excellence.

Overview: About AvePoint: AvePoint is a leading provider of cloud-native software solutions that empower organizations to enhance IT operations, manage critical data, and secure their digital workplaces. With over 9 million users leveraging our innovative tools, we have been recognized as a five-time Global Microsoft Partner of the Year since our inception in 2001. Headquartered in Jersey City, New Jersey, AvePoint is dedicated to fostering a culture of agility, passion, and teamwork, empowering our employees to take initiative and shape their careers with purpose. What You Will Be Doing: As the Global Channel Marketing Manager for North America and Australia/New Zealand (NA & ANZ), you will be pivotal in enhancing and broadening our channel partner ecosystem in the region. This role entails planning, executing, and refining multi-touch marketing initiatives aimed at partner recruitment, cross-selling, and upselling strategies. You will work closely with channel teams across NA & ANZ, and align with counterparts in EMEA to implement globally cohesive yet locally relevant marketing strategies.

Syndigo is at the forefront of driving the seamless flow of data and content throughout the commerce ecosystem, enhancing the delivery of precise and engaging information that boosts sales across various platforms. We are recognized as a leading authority in software and services dedicated to the management of master data, product information, digital assets, and content syndication and analytics across diverse sectors, including grocery, foodservice, hardlines, home improvement, oil & gas, pet care, health and beauty, automotive, apparel, and healthcare products.With a robust network connecting over 50,000 global users and more than 12,000 brands with upwards of 1,750 retailers, Syndigo is a vital player in the industry.We deliver compelling product content that empowers consumers to shop online with confidence while facilitating efficient product supply chains for brands and retailers alike. Our growth hinges on the remarkable talent within our team, and we are always eager to welcome skilled individuals to join us.**This is a hybrid position that requires two days in the Chicago office**Pre-sales is not merely about product demonstrations; it’s about showcasing infinite possibilities. It involves understanding client needs, providing guidance, and crafting impactful narratives. Through effective pre-sales, we transform complexity into clarity, ideas into actionable solutions, and prospects into loyal customers.For seasoned professionals in this field, there’s nothing quite like witnessing the moment a client truly comprehends the value of our platform—seeing how it aligns with their objectives, addresses their challenges, and propels their business forward. This is the essence of exceptional pre-sales, and it’s the caliber of Solutions Engineer we seek.This position requires more than just following a demo script; it demands engaging, challenging, and inspiring clients. It’s essential to know your audience and discern when to delve into technical specifics and when to elevate discussions to strategic business value. Adaptability, resourcefulness, and a commitment to enhancing our narrative are key attributes we value.If you are passionate about problem-solving, storytelling, and influencing client decisions, we would love to hear from you.HOW WE’LL BE WINNING TOGETHER DAY TO DAYConsult and Collaborate: Engage with prospects to thoroughly understand their business challenges across various industries and data domains, tailoring consultative strategies to drive impactful outcomes.Deliver Engaging Demos: Showcase our solutions in a way that resonates with clients, effectively communicating their value and potential impact.

Role overview The Director of Product Management, Digital Channels at Vericast will focus on advancing the company’s digital product portfolio. Based in Chicago, this leader will oversee strategy development and execution for digital channels, ensuring that Vericast’s offerings remain competitive and relevant. The position requires managing a team and working closely with colleagues across various departments to define a clear product vision and deliver improved user experiences. What you will do Develop and implement strategies for digital channel products Lead, support, and mentor a team of product managers Work with teams across the organization to ensure product direction is aligned Apply market research and consumer behavior insights to guide the product roadmap Impact This role directly supports clients in reaching their customers through effective digital solutions, shaping how Vericast delivers value in the digital space.

Gusto helps over 500,000 small businesses by making payroll, health insurance, retirement plans, and HR simpler. The company operates from offices in Denver, San Francisco, and New York, and aims to build teams that reflect the diversity of its customer base. Gusto’s mission is to free business owners from administrative tasks so they can focus on what matters most to them. Full-time roles at Gusto include a competitive salary, equity in the form of RSUs, and a comprehensive benefits package. Compensation depends on role, level, and location. More information can be found in Gusto’s Total Rewards philosophy. AI is central to Gusto’s operations. Team members are encouraged to use AI tools relevant to their responsibilities and to keep their skills current as technology evolves. Experience with AI will be evaluated during the interview process. Role overview Word-of-mouth drives growth for many small businesses, and Gusto’s customers are strong advocates. The Director of Customer Referral & Emerging Channels will turn this advocacy into a scalable customer acquisition strategy. This leader will oversee programs that encourage referrals, activate testimonials, and test new communication channels such as chat. AI tools will be used to identify potential advocates, personalize outreach, and detect signals that point to likely referrers. Collaboration with the AEO team is key, as this role coordinates innovative strategies across the sales funnel. The position is well suited for someone who enjoys refining existing programs and launching new ones, always with an eye on unlocking growth within Gusto’s customer community. Demand Generation Team The Demand Generation team is responsible for driving qualified leads and customer growth across all channels. They work closely with Sales, Product, and RevOps to create scalable programs that deliver measurable results. The team values experimentation and combines creative thinking with analytical rigor. The Director will lead a group of marketers focused on supporting small businesses and improving their approach to growth marketing. Locations Denver, CO San Francisco, CA New York, NY Las Vegas, NV Atlanta, GA Phoenix, AZ Toronto, ON Chicago, IL

Nexxen delivers data-driven TV solutions for advertisers, agencies, publishers, and broadcasters worldwide. With a technology stack that includes both a demand-side platform (DSP) and a supply-side platform (SSP), everything centers on the Nexxen Data Platform. The Chicago office brings together people who value dedication, collaboration, and a strong customer focus. Nexxen’s culture is shaped by three guiding principles: Customer Centric, Curious Mindset, and Collaborative with No Ego. Creative thinking and unified problem-solving are encouraged to help reshape the advertising industry. Role overview The Solutions Engineer serves as the primary technical consultant to the sales team, presenting and positioning Nexxen’s technology to ad agencies, brands, and partners. This position plays a key role in pre-sales strategy, solution design, and implementing client-level solutions. Building trust and ensuring effective data use are central to every client interaction. What you will do Lead the technology evaluation process for prospective and current clients Act as the technical advisor for Nexxen’s platform, supporting the sales team Work closely with internal teams and external partners to design and implement solutions Directly influence multimillion-dollar campaigns and drive revenue outcomes through technical expertise Your safety matters Nexxen is committed to the safety and well-being of employees and job seekers. The company never requests payment during hiring. Suspicious job postings or messages should be reported to infosec@nexxen.com.

Asana is seeking a skilled Channel Operations Business Process Manager to join our dynamic team in Chicago. In this pivotal role, you will be responsible for optimizing our business processes related to channel operations, ensuring that we deliver exceptional value to our partners and customers. Your expertise will contribute to enhancing operational efficiency and driving growth across our channels.

About AvePoint:AvePoint is the global frontrunner in data security, governance, and resilience, dedicated to going beyond conventional solutions. We empower organizations around the globe to collaborate with assurance, ensuring a robust data foundation. Our AvePoint Confidence Platform is trusted by over 25,000 clients worldwide, as they prepare, secure, and optimize critical data across platforms such as Microsoft, Google, Salesforce, and more. With a vast global channel partner program encompassing approximately 5,000 managed service providers, value-added resellers, and systems integrators, our solutions are accessible in over 100 cloud marketplaces. To discover more, visit www.avepoint.com.At AvePoint, we prioritize the growth of our employees. Our values of agility, passion, and teamwork foster an environment where you can take charge of your career, make an impactful contribution, and shape your future. Unleash your potential with us!

About AvePoint:At AvePoint, we are at the forefront of data security, governance, and resilience. Our innovative solutions provide a strong data foundation, empowering organizations worldwide to collaborate confidently. With over 25,000 clients leveraging the AvePoint Confidence Platform, we help them prepare, secure, and optimize critical data across platforms like Microsoft, Google, and Salesforce. Our extensive global channel partner network, consisting of around 5,000 managed service providers, value-added resellers, and systems integrators, ensures our solutions are accessible in over 100 cloud marketplaces. Discover more at www.avepoint.com.At AvePoint, we prioritize our people. We foster a culture of agility, passion, and teamwork, empowering you to shape your career, make an impact, and own your future. Unleash your potential with us!OverviewWe are looking for a talented and experienced Channel-Focused Product Marketing Manager to lead our efforts in promoting our innovative product offerings across various channels. You will play a critical role in developing and executing marketing strategies that drive channel engagement and customer acquisition.

Founded in 2017, Obsidian Security addresses a vital need: securing the SaaS applications that power modern businesses, including platforms like Microsoft 365, Salesforce, and many more. With backing from esteemed investors such as Greylock, Norwest Venture Partners, and IVP, we have developed a comprehensive SaaS security platform aimed at minimizing risks, detecting and responding to threats, and preventing breaches before they occur. Our team comprises industry leaders who have been instrumental in defining endpoint and identity security categories at renowned firms like CrowdStrike, Okta, Cylance, and Carbon Black. Currently, we are revolutionizing SaaS security in the age of agentic AI. Obsidian is trusted by major global enterprises, including Snowflake, T-Mobile, and Pure Storage. We provide protection for over 200 organizations across North America, Europe, the Middle East, Southeast Asia, Australia, and New Zealand, including numerous Fortune 1000 and Global 2000 giants. With robust global momentum, an expanding partner ecosystem that includes SentinelOne, Databricks, and Google Cloud, along with a significant fundraising event on the horizon, we are rapidly scaling towards long-term growth and IPO readiness. Join us as we shape the future of SaaS security! We are excited to announce an opening for a Senior Solutions Engineer to join our dynamic team. If you are eager to contribute to a winning team, Obsidian Security is the ideal place for you to make a significant impact. In this role, you will actively lead and manage the technical evaluation phase of the sales process while also mentoring and developing the team. Collaborating with the sales team, you will provide technical guidance on the sales of Obsidian solutions and become a subject matter expert on SaaS security challenges and solutions. Your role will involve partnering with prospects in a technical and educational capacity throughout the sales cycle, advocating for the customer back to product management and engineering. You will also work closely with the leadership team to expand the extended team within the respective regions. The perfect candidate is driven, collaborative, knowledgeable, has experience in offensive or defensive cybersecurity roles, and possesses strong software engineering skills.This is a fully remote position supporting the Central US region, with a preferred location in Chicago, Minneapolis, or St. Louis.Prepare and deliver technical presentations explaining Obsidian solutions to prospective and existing customers.

At Klaviyo, we celebrate the diverse backgrounds, experiences, and perspectives that each of our team members (whom we affectionately call Klaviyos) brings to our dynamic workplace. We believe in providing everyone with a fair shot at success and value the unique experiences that go beyond traditional job requirements. If you feel you’re a close fit for this role, we encourage you to apply. To learn more about life at Klaviyo, visit klaviyo.com/careers to discover how we empower creators to own their futures.About the OpportunityAt Klaviyo, our Sales team prides itself on being not just marketing experts but true product connoisseurs. Unlike many companies that utilize pre-sales Solutions Engineers for routine demos and basic setups, we strive for a more engaging approach.We are in search of a Lead Solutions Engineer who possesses profound technical expertise, strategic insight, and the capability to manage intricate, high-stakes Large Enterprise deals. This role is designed for a high-impact individual contributor who thrives in ambiguous situations, immerses themselves in mastering our product intricately, and leverages AI and automation to exceed expectations.As an L3 Lead Solutions Engineer, you will be a trusted advisor to both our customers and the sales team, spearheading technical strategies for 6-7 figure deals, designing tailored solutions, and establishing benchmarks for excellence in the Solutions Engineering field through your contributions.The Role of Solutions EngineersWe are technical sales professionals who drive revenue by securing complex Enterprise deals. Our mission is to lead the technical victory—cultivating champions, demonstrating value, and ensuring that prospects choose Klaviyo over competitors. We collaborate directly with clients to design solutions that seamlessly integrate into their existing tech ecosystems, adopting a consultative approach that builds trust and secures technical buy-in.In addition to closing deals, we view customer interactions as opportunities to innovate and enhance Klaviyo. Recent initiatives from our team include: AI-driven demo data generators, a public Chrome extension for troubleshooting API calls, web SDK injectors, and templated mobile applications to showcase our SDK capabilities.If you are a creator eager to win high-stakes deals and prototype technical solutions, we want to hear from you!

AHEAD is at the forefront of building innovative platforms for digital business. By integrating cutting-edge advancements in cloud infrastructure, automation, analytics, and software delivery, we empower enterprises to realize their digital transformation goals.We cultivate a culture of belonging at AHEAD, where every voice is valued, respected, and heard. We strive to create an environment that encourages individuals to share their ideas, drive change, and contribute to the evolving culture at our company.As an equal opportunity employer, AHEAD does not discriminate against any individual based on race, national origin, color, gender, gender identity, gender expression, sexual orientation, religion, age, disability, marital status, or any other protected characteristic under applicable law, whether real or perceived.We welcome all candidates who can contribute to the diversity and richness of ideas and perspectives at AHEAD.AHEAD’s ServiceNow Solutions Engineers serve as technical experts who collaborate closely with our account teams to identify, qualify, and develop solutions that facilitate our customers' digital business transformations. The ServiceNow Solutions Engineer (SSE) will focus on a wide range of ServiceNow modules, establishing themselves as a subject matter expert responsible for selling and designing intricate solutions. The SSE will also be recognized as an organizational thought leader within their area of specialty.

Role Overview Keeper Security, Inc. is hiring a Senior Channel Account Manager focused on National Enterprise Partners. This position centers on growing revenue by developing and managing strategic channel partnerships. What You Will Do Build and strengthen relationships with key stakeholders at national enterprise partners Drive partner enablement to help partners deliver strong results for their customers Work with internal teams in sales, marketing, and product development to coordinate partner strategies with company goals Spot market opportunities and recommend ways to improve partner performance using analytical skills Who We’re Looking For Extensive experience in account management, especially within channel or partner-focused roles Strong communication skills and the ability to collaborate across departments Analytical mindset for identifying opportunities and tracking partner success Location Based in Chicago, Illinois, United States.

What We Do At GoGuardian, we are dedicated to creating a future where every learner is equipped and motivated to tackle the world’s most pressing challenges. Our award-winning suite of educational solutions is specifically designed for K-12 institutions and is trusted by educational leaders to foster effective teaching and ensure equitable engagement while empowering educators to maintain student safety. What It’s Like to Work at GoGuardianJoining GoGuardian means becoming part of an outcomes-driven learning company committed to enhancing educational environments, one classroom at a time. You will work alongside a remote team of diverse, dedicated, mission-oriented professionals who share a common vision, are devoted to our clients, and are ready to tackle challenges together. Our team members collaborate to find solutions, learn from our experiences, and take full responsibility for their contributions. We pride ourselves on maintaining a balanced, inclusive culture that encourages everyone to bring their authentic selves to work. Discover why “I love the people here” is a phrase often echoed by our Guardians.The RoleWe seek a detail-oriented and highly effective communicator to enhance GoGuardian’s expanding channel partner ecosystem through clear and impactful communications and enablement programs. This channel-focused role is dedicated to partner readiness and sales enablement, distinct from wider marketing initiatives aimed at end customers.This position will be crucial in equipping our partners with the necessary information, tools, and resources to effectively promote and sell GoGuardian solutions. The Channel Account Manager will design and implement partner-focused communications, develop enablement materials, and support the continuous enhancement of partner training and engagement initiatives.You will collaborate closely with Channel Account Managers, Marketing, Sales Enablement, and Sales leadership to ensure that partner messaging, programs, and enablement resources are conveyed consistently and tailored specifically for the channel sales approach.Success in this role will be evaluated based on the effectiveness of partner communications, the quality of enablement resources, and the overall engagement and preparedness of GoGuardian’s partner ecosystem.This position is classified as a hybrid role, requiring candidates to be located in the Chicagoland area, with an expectation of working from CDW offices in downtown Chicago a minimum of two days per week.

About Honeycomb Insurance Honeycomb Insurance is reshaping commercial real estate insurance with technology and a team-driven culture. Recognized by Dun & Bradstreet as one of the Top 10 Best Start-Up Companies to Work For in Israel and by LinkedIn as one of the Top 10 Startups in Chicago, Honeycomb operates from dual headquarters in Chicago and Tel Aviv, with five U.S. offices. The company insures over $55 billion in assets, serves more than 20 major states, and covers 60% of the U.S. population. Supported by leading investors, Honeycomb values innovation, collaboration, and a meaningful workplace culture. Role Overview: Senior Channel Marketing Manager for Independent Agents Based in Chicago, IL or Denver, CO, this role leads the growth of Honeycomb's independent agent channel. The Senior Channel Marketing Manager owns the full process of agent channel expansion, from strategy to execution. Key metrics include broker activation rates, Gross Written Premium (GWP) per agency, and submission volumes. The focus is on building and running programs that drive agent engagement and performance. Main Responsibilities Lifecycle Program Design & Management Design and manage the broker lifecycle: onboarding, reactivation, cross-selling and upselling to active agents, and re-engagement of lapsed partners. Develop and maintain lifecycle programs that support agent success and drive business growth. Establish marketing strategies for recruiting new agents, reactivating dormant relationships, cross-selling to active producers, and winning back lapsed partners. Collaborate closely with the Demand & Digital Lead to execute strategies within Honeycomb’s systems. Lead content creation, messaging, and performance measurement for agent channel marketing. What We’re Looking For Deep understanding of the commercial insurance distribution landscape, especially how independent agents operate. Insight into what builds agent trust in a new carrier and the motivations behind agent business decisions. Experience designing and managing programs across the agent lifecycle, from onboarding to reactivation and retention. Ability to drive measurable outcomes and adapt strategies based on performance metrics. Location Chicago, IL or Denver, CO