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Client Engagement Specialist

ValonPhoenix
On-site Full-time

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Experience Level

Entry Level

Qualifications

QualificationsStrong communication and interpersonal skills. Ability to work collaboratively in a team-oriented environment. Experience in customer service or client engagement roles, preferably in the mortgage or financial services industry. Proficiency with technology and the ability to learn new software quickly.

About the job

About Valon

Valon is revolutionizing the mortgage servicing and consumer lending landscape through a cutting-edge, technology-driven approach. Supported by Andreessen Horowitz (a16z) and managing over $130 billion in loans, we have developed our platforms from scratch, steering clear of outdated legacy systems. This ensures that homeowners, lenders, and investors enjoy enhanced transparency, efficiency, and care. By integrating processes into a modern, AI-powered operating system, we are at the forefront of automation, compliance, and ongoing enhancement in both servicing and lending domains.

Our mission is to empower homeowners by simplifying the mortgage experience, making it secure and financially beneficial. To fulfill this mission, we bring together top-tier engineers, servicing specialists, lending professionals, and operations leaders who are dedicated to enhancing the homeowner journey. We are not just redefining servicing and lending; we are creating pathways for talented individuals to shape the industry's future.

As Valon expands its reach across various states, we are opening up exciting new roles and career opportunities. Joining Valon means becoming part of a rapidly growing company where innovation, teamwork, and customer impact are paramount. The mortgage sector is just the beginning; we are building the future of regulated finance, and we want you to join us.

Client Experience at Valon

The Client Experience team is composed of dedicated and organized professionals committed to delivering exceptional service to our homeowners. Whether managing collections, overseeing default processes, or addressing homeowner concerns in real-time, our team acts as a vital link between Valon and our clients. Each member possesses extensive knowledge of the mortgage industry and is dedicated to upholding Valon’s mission of championing homeownership.

Your Role

We are looking for a Client Engagement Specialist who will adeptly manage both inbound and outbound communications with homeowners in a professional, efficient, and friendly manner. The ideal candidate will be able to transition seamlessly between the responsibilities of the Client Engagement and Collections teams as required.

Key Responsibilities

  • Investigate and resolve homeowner inquiries using our state-of-the-art internal mortgage servicing system.
  • Document all homeowner communications meticulously.
  • Advocate for Valon’s products and services with a strong emphasis on enhancing the homeowner experience.

About Valon

Valon is pioneering advancements in mortgage servicing and consumer lending with a technology-centric focus. Backed by a16z and overseeing over $130 billion in loans, our efforts aim to create an efficient, transparent, and consumer-friendly experience.

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