Client Experience Associate

Harry’s is a men’s grooming brand offering shaving, body, hair, and skincare products. Since 2013, the company has grown into the world’s second-largest shaving brand, delivering grooming essentials directly to consumers and working to improve men’s access to mental health resources. Harry’s is part of Mammoth Brands, which focuses on building brands that ad…

Mammoth Brands, headquartered in London and formerly known as Harry's Inc., develops and supports well-known consumer brands such as Harry’s, Flamingo, Lume, Mando, and Coterie. Since 2013, the company has emphasized direct relationships with customers and strives to create products that address genuine needs. Mammoth Brands also maintains a strong commitment to community impact, having donated over $20 million to nonprofit partners. Role overview This full-time Customer Experience Associate position is based in London, UK. The role requires working from the Soho office at least three days a week and includes weekend shifts. Candidates must live in the United Kingdom and be fluent in both German and English. Customer Experience Team The team focuses on connecting customers with Mammoth Brands’ products, making each interaction as smooth and positive as possible. Team members listen to feedback and collaborate to improve every customer’s experience. What you will do Deliver outstanding service to customers across multiple communication channels Apply problem-solving skills and empathy to build strong connections with customers Work closely with colleagues to represent Mammoth Brands’ values in every interaction Requirements Fluency in both German and English Residence in the United Kingdom Ability to work from the Soho, London office at least three days per week Willingness to work weekends

About Us:Industrious stands as the foremost premium workplace-as-a-service provider, renowned for hosting the highest-rated workplaces in the industry. Our mission is to curate exceptional experiences for teams of all sizes and stages, including our own. We value the collaborative spirit and creative thinking that enable our teams to solve problems together. We actively encourage fresh ideas and celebrate every success. Our commitment is to significantly enhance the workplace experience for our members and ourselves.We believe that authentic self-expression is fundamental to a fulfilling workday. Embracing diversity in backgrounds, thoughts, and ideas is vital to our success in providing outstanding workplace experiences. At Industrious, we foster an inclusive, respectful environment that values individuality. Each team member is appreciated for their unique contributions, and together we achieve remarkable results.Discover more about us at www.industriousoffice.com/careers.The Role:As a Member Experience Associate, you will be pivotal in shaping the member experience, dedicated to ensuring that every individual who walks through our doors enjoys a great day. While each day may vary, your responsibilities may include:Welcoming members and guests as the first point of contact while preparing the office — brewing coffee, setting out breakfast, and restocking shared amenities.Proactively managing inventory and taking ownership of ordering supplies for your location.Crafting outstanding events and paying attention to detail by designing unique signage, as the magic is often found in the small things.Ensuring a seamless onboarding experience for new members by adding them to various systems.Providing support with IT or Wi-Fi issues, no task is too big or small.Engaging in local marketing events to showcase the true value of our flexible solutions to prospective members.Conducting walkthrough tours while your Member Experience Manager assists other potential members.

Runna is building a dedicated platform for runners, offering training, coaching, and community through a specialized app. With a recent $6.5M funding round and recognition as a global finalist for Apple's iPhone App of the Year in 2024, Runna has joined Strava as of 2025. The company is focused on becoming the top training platform for runners worldwide. This is a chance to join the Customer Experience team in London, where the focus is on delivering thoughtful support to the running community. The team works closely with colleagues around the world to ensure every customer receives consistent and attentive care. What you will do Customer Support on Intercom: Respond to customer questions through the in-app platform. Help users get the most from the Runna App, supporting their training and running goals. Technical & Coaching Escalations: Assist with technical and coaching queries, such as troubleshooting run syncs with Strava or explaining training concepts. Training will be provided to handle these requests confidently. Help Centre Content: Write FAQ and help articles, drawing on personal running knowledge to improve the resources available to the community. Team environment Work alongside a mission-driven group committed to raising the standard of support in health and fitness. The team values collaboration and aims to make a meaningful impact for runners everywhere.

Are you passionate about delivering exceptional customer service? skinandme is seeking a dedicated and enthusiastic Bilingual Customer Experience Associate fluent in both English and German to join our team for a 12-month fixed-term contract. In this role, you will be the voice of our brand, providing excellent support to our customers and ensuring a seamless experience.As a key member of our customer service team, you will respond to inquiries, resolve issues, and build lasting relationships with our customers. Your ability to communicate effectively in both languages will be vital in helping us expand our reach and enhance customer satisfaction.

Join SquareTrade as a Customer Experience Manager and lead initiatives that enhance our customer service strategies. In this pivotal role, you will be responsible for developing and implementing processes that improve customer satisfaction and drive operational excellence. Your leadership will guide our team towards delivering exceptional customer experiences, ensuring our clients feel valued and supported.

INEOS Automotive has built a reputation for direct, practical innovation in the automotive industry. From the initial vision of a no-nonsense 4x4, the company now delivers vehicles like the Grenadier to customers worldwide and is developing the Quartermaster double cab pickup. Partnerships with established industry leaders and a dedicated global team have fueled this progress. The company values determination and a willingness to challenge norms. With a diverse team of around 1,500 people representing 44 nationalities across 10 locations, collaboration and a drive to achieve ambitious goals are central to the culture. Role overview The Marketing Manager for Digital Experience and Customer Experience will shape and execute the global strategy for INEOS Automotive’s digital presence. This role centers on optimizing the website and CRM systems to meet customer expectations, support the consideration process, and drive conversions such as test drive bookings, quote requests, finance inquiries, and dealer contacts. What you will do Develop and refine digital experience strategies that support business growth. Implement and manage global customer experience initiatives. Increase website conversion rates and improve key performance indicators. Track and analyze website health metrics, including SEO, bounce rates, and user engagement. Work closely with agency partners to ensure effective project delivery. Oversee email marketing performance and manage automated messaging within resource limits. Lead digital marketing campaigns and drive lead generation activities. Requirements Experience managing digital website operations, optimization, and development for multiple markets and languages. Strong background in CRM systems, including building automated programs for prospect nurturing and customer retention. Self-driven and proactive, able to move initiatives forward independently. Knowledge of optimizing global, multi-market websites and developing effective content. Proven project management abilities and skill in prioritizing tasks. Comfortable adapting to changing business needs and environments. Excellent communication skills, able to connect technical and non-technical teams. This position is based in London, England, United Kingdom.

Role overview Quince is seeking a Customer Experience Specialist to join the team in the United Kingdom. This position centers on supporting customers, addressing their needs, and ensuring a smooth experience with Quince’s products and services. Specialists engage directly with customers, answer questions, and help them find solutions. What you will do Communicate with customers to resolve inquiries and provide accurate information Listen carefully to concerns and offer solutions that leave customers satisfied Strive to make every customer interaction positive and memorable Contribute to Quince’s commitment to outstanding service Requirements Strong communication and listening skills Empathy and patience when working with customers Interest in customer service Motivation to help improve the customer experience at Quince

Role Overview PA Consulting Group is seeking a Customer Experience Strategist in London. This role focuses on shaping and improving client customer journeys through research, analysis, and practical strategy. What You Will Do Analyze customer insights to identify pain points and opportunities Develop strategies to improve customer satisfaction and loyalty Implement solutions that put the customer at the center of business decisions Work closely with cross-functional teams to deliver projects Conduct market research to inform recommendations Use data analytics to guide and measure customer-focused initiatives Location This position is based in London.

Artsy is seeking a passionate Senior Customer Experience Specialist to enhance our customer interactions and drive satisfaction. In this pivotal role, you will be responsible for analyzing customer feedback, developing strategies to improve our services, and ensuring our customers have the best possible experience with our platform.

Join cybersmart as a Customer Experience Agent (CXA) where you will leverage your technical skills and customer service passion to redefine the support landscape. This role transcends conventional Level 1 support, as our CXAs are dedicated customer advocates, fostering trust and loyalty at every interaction.As the initial point of contact for our customers, you will expertly guide them through technical challenges, product usage, and certification processes while identifying potential churn indicators and facilitating valuable conversations. You will collaborate with teams across Product, Sales, and Customer Success to deliver an unparalleled customer experience.Key ResponsibilitiesCustomer Support & Technical Assistance Act as the primary contact for customer and partner inquiries through chat, email, phone, and video. Deliver technical assistance for Windows, macOS, and mobile platforms, including software installations, CE+ processes, and troubleshooting. Conduct support and enablement sessions via Google Meet, Teams, or phone to assist users with setup and issues. Escalate intricate or unresolved problems to senior support staff while keeping the customer informed throughout the process. Customer Experience & Engagement Ensure all customer interactions are empathetic, professional, and result-oriented. Guide users through crucial lifecycle moments—onboarding, certification, and renewals—ensuring clarity and ownership. Proactively detect customers at risk (e.g., low engagement, recurring issues) and connect with relevant internal teams. Handle cancellation or downgrade requests thoughtfully, identifying potential retention opportunities and aiding Customer Success Managers in follow-up. Documentation & Knowledge Sharing Create and update clear, user-friendly help guides, how-tos, and FAQs to minimize support friction. Contribute to internal knowledge bases and playbooks to ensure high-quality support consistency across the team. Maintain accurate case records in the CRM, including tags, classifications, and customer context. Insights & Continuous Improvement Gather and relay customer feedback, usage trends, and product friction points to CX and Product teams. Participate in team retrospectives, quality assurance sessions, and process enhancement initiatives. Support Voice of the Customer efforts, CSAT/NPS feedback loops, and churn pattern analysis. Exhibit natural curiosity, persistently seeking to understand the underlying reasons and striving for innovative solutions. Cross-Functional Collaboration Partner with Customer Success and Account Managers to align on priority accounts and provide a cohesive experience. Assist in managing Cyber Essentials Plus audits and compliance processes.

SquareTrade Inc. is seeking a Manager – Customer Experience Journey & Innovation to join the London office. This position centers on raising customer satisfaction and shaping how customers interact with the company at every stage. Role overview The manager leads initiatives to improve the customer journey, using feedback and data to uncover pain points and set new strategies. The goal: strengthen each step of the customer experience and support innovative thinking across the organization. What you will do Direct projects aimed at enhancing customer experience across all touchpoints Analyze customer feedback to find opportunities for improvement Create and implement strategies to address pain points Collaborate with teams throughout the company to ensure a seamless journey Promote innovation and share best practices within the organization Collaboration This role works closely with cross-functional partners to deliver a consistent and improved customer journey. Fostering a culture that welcomes new ideas and ongoing improvement is an important part of the job.

Join PA Consulting as a Customer Experience Strategist, where you will play a pivotal role in shaping the future of customer engagement. You will leverage your expertise to analyze customer journeys and design innovative strategies that enhance customer satisfaction and loyalty. Collaborating with cross-functional teams, you will ensure that our clients receive exceptional service and value throughout their interactions.

Role overview Quadient seeks a German-Speaking Customer Experience Advisor based in London. The position focuses on supporting clients and enhancing their satisfaction through attentive service. Daily tasks require fluency in German to communicate effectively and resolve issues. What you will do Respond to customer inquiries in German, addressing questions and concerns clearly Provide practical solutions and assistance to help clients benefit from Quadient’s services Maintain professionalism in every interaction, working to resolve issues efficiently Engage with a diverse range of clients, adapting to their needs and ensuring a positive experience Requirements Fluency in German Strong communication skills Dedication to excellent customer service Professional approach and attention to detail

At NiCE, we refuse to limit our challenges; instead, we constantly challenge our boundaries. We are ambitious innovators, striving to be game changers, and we are fully committed to winning. Our standards are set exceptionally high, and we consistently execute beyond those expectations. If you share our passion, we have an incredible career opportunity awaiting you that will ignite your enthusiasm.What does the role entail?We are in search of a Product Manager to lead and manage the development of our Customer Experience Automation and Analytics products, with a keen emphasis on data, analytics, and intelligent automation, including AI-powered solutions.In this position, you will collaborate closely with engineering, data science, and go-to-market teams to pinpoint customer challenges, define product strategy, and deliver valuable, high-quality solutions. This role is ideal for someone adept at navigating the entire product lifecycle from discovery to launch while balancing customer needs with technical constraints and commercial objectives.How will you create impact?Lead the product roadmap for designated CX automation, analytics, and intelligent capabilities (including AI), from discovery through launch and subsequent iterations.Engage with customers, partners, and internal stakeholders to identify issues, validate opportunities, and outline clear objectives.Convert customer and business needs into well-defined product specifications, user stories, and prioritized backlogs.Collaborate closely with engineering and data science teams to develop solutions that are both technically robust and commercially viable.Prioritize features, improvements, and bug fixes based on customer value and effort required.Serve as a product expert and advocate, assisting internal teams (Sales, Services, Support) and interacting directly with customers as required.Support product launches, including positioning, enablement, and post-launch feedback mechanisms.Stay informed about market trends, competitors, and emerging technologies in AI, data, analytics, and automation, integrating insights into product strategy.

Role Overview Position: Senior Performance Manager - Customer Experience Location: London – The River Building HQ Working Pattern: Hybrid Deliveroo’s Customer Care team supports customers, riders, and restaurant partners with thoughtful, efficient, and empathetic service. The team handles live issues, improves proactive support, and uses data insights to drive continuous improvement. Service excellence is a core value across the marketplace. The Senior Performance Manager joins the Marketplace Support & Service Excellence group. This role focuses on ensuring fair, timely, and high-quality resolutions for all users, especially during critical moments. What You Will Do Shape performance strategy as part of the Customer Experience & Integrity (CXI) team. Maintain operational health by going beyond surface-level reporting to understand marketplace dynamics. Contribute to continuous improvement initiatives that enhance customer, rider, and partner experiences. Champion service quality and support excellence at every touchpoint. About Deliveroo Deliveroo is committed to reshaping how people shop and eat. The company values service excellence and works to provide meaningful support for everyone in its marketplace.

About Avalere HealthAt Avalere Health, we are united by a profound mission: to reach every patient possible. We are dedicated to ensuring that every patient is identified, treated, supported, and cared for equitably. Our Advisory, Medical, and Marketing teams collaborate powerfully and intentionally to create unconventional connections, paving the way for a future where healthcare is accessible and no patient is left behind.Realizing our mission begins with providing enriching, purpose-driven careers for our team, empowering them to make a significant impact on patients' lives. We are committed to fostering a culture where our employees are encouraged to bring their authentic selves to work, leveraging diverse backgrounds and skills to make a difference for patients everywhere.Our flexible working arrangements allow our global teams to choose their work environment, whether in-office or remote, based on team and client needs. Major city hubs in London, Manchester, Washington, D.C., and New York serve as collaboration centers where our teams come together when necessary. Remote workers are equally supported with dedicated social opportunities and resources.Diversity and inclusion are at the core of our culture. We proudly support our employees in bringing their authentic selves to work through our six Employee Network Groups – Diverse Ability, Family, Gender, LGBTQ+, Mental Health, and Race/Ethnicity. These groups foster diversity, equity, and inclusion, providing opportunities for connection, learning, and socialization through regular meetings and programs.We are deeply committed to the professional development of our employees through day-to-day career experiences, access to thousands of on-demand training sessions, regular career discussions, and opportunities for global, cross-capability career advancement.As part of the Disability Confident Scheme, we ensure fair interview processes for candidates with disabilities, long-term health conditions, or neurodiversity. If you require adjustments during the application process, please inform us.

Role Overview Treatwell is looking for a Dutch-speaking Customer Experience Specialist to join the London team. This role serves as the first point of contact for both customers and salon partners, handling phone calls, emails, and chats. The position covers a range of topics, from software support to resolving service questions. Customer Experience Specialists report to the Team Lead and work in an international environment, with shifts available up to 40 hours per week, Monday through Friday. What You Will Do Provide thoughtful and efficient support to customers and salon partners across all channels. Use Salesforce and Slack to track information and communicate with team members. Resolve issues and help facilitate positive conversations between customers and salons. Handle a variety of inquiries with confidence and professionalism. Advise salon partners and support their business growth, developing your commercial skills along the way. What We Look For Fluent communication skills in Dutch and English, both spoken and written. Additional language skills (French or German) are an advantage. Strong attention to detail and the ability to work efficiently. Organized and able to plan your day to meet targets. Available to work Monday through Friday. Positive attitude and a proactive approach to responsibilities. About Treatwell Treatwell is a team of 800 people across Europe, offering advanced salon software connected to Europe’s largest booking platform. With partnerships spanning over 50,000 salons in 13 countries and more than 8 million bookings processed each month, Treatwell continues to drive digital change in the hair and beauty industry. Benefits Work for a mission-driven company focused on transforming the beauty industry across Europe. 28 vacation days, plus public holidays. Monthly £40 Treatwell voucher. Attractive pension scheme and comprehensive parental leave policy. Support for career development.

Founded in 1971 in Somerset, England, Mulberry has established itself as an iconic British lifestyle brand, celebrated globally for its unparalleled quality and design that embodies the Mulberry Spirit.With sustainability ingrained in our ethos since day one, we are proud to have achieved B Corp Certification in 2024, reflecting our commitment to a purpose-driven approach.While we have transformed into a global brand, our core values remain intact; we prioritize enhancing our impact on both people and the planet. Our team is characterized by honesty, dynamism, and a strong sense of community.If you resonate with these values, we invite you to become part of our team.At Mulberry, our Assistant Managers are known as 'People and Experience Leaders.' This role demands a passion for people, a commitment to delivering exceptional customer experiences, and a willingness to grow both personally and professionally. We encourage you to become an expert in your field and actively contribute to our 'Back to the Mulberry Spirit' strategy.Key Responsibilities:Collaborate with the Store Leader to cultivate an exceptional team:Foster a high-performing team where diversity is celebrated and every member feels valued, respected, and included, championing equity, empathy, and understanding in every interaction.Encourage dynamic discussions, welcoming ideas and diverse perspectives to drive creativity and collaboration.Create a culture that embraces honest feedback, recognizing successes, coaching, and providing challenges for growth.Maintain an unwavering focus on customer satisfaction:Nurture a welcoming and enjoyable atmosphere for customers and team members alike.Commit to delivering engaging and memorable customer experiences in your store, inspiring your team to do the same.Stay culturally attuned to how Mulberry integrates into the broader context of life and art, utilizing this understanding to enhance customer interactions.