About the job
Company Overview
At Olsson, we are dedicated to engineering and designing innovative solutions that enhance our communities and the environment. We pride ourselves on being responsive, transparent, and results-oriented, ensuring satisfaction for our clients and team members alike.
Our firm values its people, recognizing that our greatest asset is our talented workforce. This focus fosters a creative and growth-oriented culture, enabling us to develop our employees while simultaneously advancing our business objectives. The positive impact of our approach resonates in the communities we serve.
Position Overview
The Client Manager - Site Design will act as the primary liaison for designated clients, cultivating robust relationships and ensuring exceptional client satisfaction. This role involves overseeing client service management, working closely with project managers to deliver purposeful, high-quality engineering and design solutions across various land development projects, including mixed-use, commercial, residential, and more.
Key Responsibilities:
- Manage key client accounts, serving as the main contact and collaborating with project managers to lead effective project execution.
- Develop a comprehensive understanding of clients' businesses and industries to identify growth strategies and cross-sell services.
- Create tailored communication plans that address client needs, providing regular updates and project status reports.
- Focus on specific clients targeted for growth, executing strategic plans to increase engagement and service offerings.
- Collaborate with team leaders to secure repeat business by delivering outstanding client service.
- Manage client expectations and negotiate favorable outcomes.
- Work with internal leaders to resolve client concerns and incorporate feedback into decision-making processes.

