Client Service Associate at alphabeinsightinc | Phoenix

Job Title: Deskside Support Representative - Distributed Client ServicesJob ID: S2LCFLLocation: Phoenix, AZDuration: 1 year (with potential for extension)As a Deskside Support Representative, you will be responsible for diagnosing, configuring, and installing a range of common applications, as well as installing and removing desktop PCs and monitors. Your role will include providing remote support for O365 on both workstations and mobile devices.Key responsibilities include: Performing basic Deskside Services including installation, movement, addition, and changes (IMAC), setting up configurations, and following provided scripts. You'll also provide software support for low-complexity issues on personal computers, assisting customers with problem identification and resolution related to hardware or platform issues, directly at their business location.Additionally, you will offer Deskside Support for software break/fix tasks related to limited complexity problems on platforms ranging from the current version of Windows to four previous generations, as well as the latest Apple operating systems. Familiarity with the Microsoft Office Suite and other common software applications is essential.

Payabli is a cutting-edge Payments Infrastructure and Monetization Platform specifically designed for vertical software companies. By leveraging a singular, developer-friendly API with low-code embedded payment components, Payabli empowers platforms to effortlessly integrate, monetize, and operationalize payments, transforming payments into an integral element of their platform and business strategy.Our solution unifies payment acceptance, issuance, and advanced operational tools, enabling software companies to manage and move funds through a consolidated infrastructure stack, providing complete control over the payment experience. With compliance to PCI DSS 4.0 and SOC 2 standards, Payabli’s infrastructure ensures enterprise-level reliability and trust, while utilizing AI-driven insights to enhance visibility, optimize operations, and accelerate revenue growth.Supported by top fintech investors such as QED Investors, Fika Ventures, TTV Capital, and Bling Capital, Payabli is redefining the benchmark for embedded payments infrastructure, fueling the next wave of vertical SaaS.Position Overview: As the Client Support Team Lead, you will play a pivotal role in establishing and expanding our frontline support operations while adopting a hands-on approach to customer service. You will develop team capabilities, set quality standards, and ensure top-tier service delivery to our 146+ partner platforms and over 100,000 merchants.Location: This is a fully remote position; however, candidates must be located in the Greater Phoenix area.Key Responsibilities:Team Leadership (60-70% of your time)Build and manage a dedicated team of 5-10 Client Support Associates to address tier 1 inquiries from merchants and partners.Design training programs for onboarding new hires and enhancing the skills of existing team members based on developed materials.Conduct quality assurance assessments of ticket responses and customer interactions to uphold service excellence and pinpoint improvement opportunities for agents and the team.Coach and mentor team members through individual meetings, performance evaluations, and skill development initiatives.Track team performance against SLA targets.

Are you an enthusiastic professional looking for a rewarding career that provides flexibility and opportunities for advancement? Your search ends here! This position allows you to work remotely, offering a flexible schedule that enables you to harmonize your personal and professional commitments while progressing in your career.Why You Should Apply:1. Work-Life Balance: Enjoy the freedom to work from the comfort of your home while adjusting your schedule to accommodate your lifestyle, ensuring you have time for what matters most.2. Supportive Community: Become part of a welcoming environment that prioritizes work-life balance and offers the support and flexibility necessary for your professional growth.3. Mentorship Opportunities: Benefit from guidance provided by seasoned leaders committed to your success, helping you to develop and excel in your role.Key Qualifications:• Strong commitment to delivering exceptional customer service.• Excellent communication and interpersonal skills.• Proven ability to lead and motivate teams to achieve remarkable results.• Aspiration for professional development while maintaining a healthy work-life balance.If you're ready to begin a rewarding career path that prioritizes flexibility, growth, and support, we encourage you to apply today! Seize this opportunity to work from home, enjoy a schedule that aligns with your lifestyle, and receive mentorship as you further your career in client service management.Don’t let this chance pass you by to balance your personal and professional goals. Apply now to take the next step towards a fulfilling career!*All interviews will be conducted via Zoom video conferencing.(Global Elite Empire Consultants is a third-party recruiter, not an insurance agency).

Luxury Presence is revolutionizing the real estate landscape with our cutting-edge AI growth platform. Supported by esteemed investors like Bessemer Venture Partners, we are a thriving Series C company poised to reach $100M in annual recurring revenue within the next six months. Over 87,000 real estate professionals, including more than 30% of the WSJ Real Trends top 100 agents in the United States, trust us to enhance and expand their businesses.We are seeking a passionate Client Success Advocate to join our dynamic Support team. In this role, you will collaborate with some of the most elite real estate agents globally, empowering them to strengthen their online presence—the foundation of their businesses.As a Client Success Advocate, you will be responsible for providing insightful guidance, educational resources, and effective solutions to our clients. Success in this role requires a blend of empathy, quick problem-solving skills, and a solid understanding of web development, real estate, and digital media. Most importantly, you will serve as a trusted partner to our clients as they navigate their business growth.*** Must be available to work from 6 am to 6 pm PT ***Location: Scottsdale/KierlandThis is a full-time position requiring in-office training for the first 3-4 weeks, followed by a hybrid work model (3 days in the office, 2 days remote).

Join our dynamic team as a Deskside Support Representative in Phoenix, Arizona. We are seeking motivated individuals who are passionate about technology and customer service. In this role, you will provide essential technical support and assistance to users, ensuring their IT systems run smoothly and efficiently. Your expertise will help in troubleshooting and resolving issues, enhancing the overall user experience.

Join our dynamic team at Collabera as a Technical Support Representative in Phoenix, Arizona! In this role, you will be the first point of contact for our clients, assisting them with technical inquiries and providing exceptional customer service. Your expertise will help resolve issues efficiently and ensure a seamless experience for our users.

Job OverviewJoin PulseMediaNL as a Customer Service Representative, where you will serve as the vital link between our customers and our services. Your role will be pivotal in upholding our standards of quality, responsiveness, and customer satisfaction. You will assist customers throughout their journey, addressing inquiries, offering guidance, and ensuring they maximize the value of our services.This position is perfect for an empathetic individual who is solution-focused and excels in a fast-paced, digital environment.Your ResponsibilitiesCustomer Support & CommunicationAddress customer inquiries through email, chat, and phone promptly and professionally.Deliver accurate information regarding our products, services, and processes.Ensure each interaction fosters a positive and supportive customer experience.Issue ResolutionInvestigate and resolve customer issues efficiently, escalating when necessary.Take ownership of customer concerns from initial contact to resolution.Follow up with customers to ensure their satisfaction and closure.Customer Experience & ImprovementIdentify recurring issues and relay insights to internal teams.Contribute to the enhancement of support processes and customer journeys.Maintain detailed and accurate records of customer interactions in our internal systems.CollaborationCollaborate with Sales, Operations, and Product teams to meet customer needs.Support internal initiatives aimed at boosting customer satisfaction and retention.

Join our dynamic team as a Technical Support Representative, where you'll be essential to the ongoing stability and expansion of our organization. As the face of the Cox brand, you will be part of a dedicated, service-oriented team that:Ensures a superior customer experience and provides honest, dedicated support in a call center environment.Conducts real-time troubleshooting to resolve technical issues for customers.Educates residential Cox customers on product installation and usage.Identifies opportunities to propose additional or upgraded services while maintaining exceptional customer satisfaction.Embraces and exemplifies the core values of Cox, fostering a culture of respect and teamwork.Embark on your career journey with Cox Communications as a Technical Support Representative, where you’ll not only enhance the lives of our customers but also advance your own career.Key Responsibilities:Handle inbound customer inquiries regarding various Cox products in a call center setting.Pinpoint the root cause of customer issues and determine necessary actions for resolution, utilizing company resources and collaboration with other departments.Provide real-time troubleshooting assistance over the phone and schedule service appointments when necessary.Deliver exceptional customer service by addressing basic programming queries and connecting customers with sales for more complex inquiries.Foster customer loyalty through follow-up calls after actions taken by other Cox departments.Engage with customers to understand their needs and concerns effectively.Keep customers updated on the status of their inquiries by accessing work order information.Document call details and new account information accurately within the computer system, completing any necessary forms for inter-departmental requests.Bilingual (English/Spanish) candidates may have additional opportunities and incentives.Perform other related duties as assigned.

Overview:The Client Service team at Guidepoint is dedicated to connecting our clients with industry experts who provide insights to inform critical business decisions. Our team prioritizes understanding each client's specific research needs and strives to deliver the most relevant experts, often within a matter of hours.Join us in driving Guidepoint's success.In the role of Project Manager on the Client Service team, you will oversee key client accounts while leading a team of Associates to ensure our clients are paired with the ideal Advisors for their individual projects.

Role Overview Tessenderlo Group is hiring a Customer Service and Logistics Support Representative in Phoenix. This position plays a key part in daily operations, focusing on both customer support and logistics coordination. Main Responsibilities Handle customer inquiries and provide timely assistance Coordinate logistics activities across departments Support efforts to improve and streamline operational processes Work to maintain high levels of customer satisfaction

Join our dynamic team at Collabera Inc. as a Senior Customer Service Representative! In this role, you will be the voice of our company, providing exceptional support to our valued customers. You will handle inquiries, resolve issues, and ensure a seamless experience for all clients.

Client CoordinatorEmily R. Taylor, Attorney PLLC | Phoenix, Arizona Full-Time, In-Person | Hours: Monday–Thursday 8:00–4:30, Friday 8:00–2:30About Our FirmEmily R. Taylor, Attorney PLLC is a dedicated Arizona law firm specializing in estate and disability planning for individuals and families. Our mission is to empower clients by clarifying their wishes, safeguarding their most valuable assets, and establishing legal frameworks that accommodate both everyday circumstances and unforeseen events. We frequently assist parents in planning for children with disabilities, navigate complex decisions for blended families, and advocate for individuals wishing to have their voices heard throughout their life stages.Role OverviewThe Client Coordinator is essential in overseeing the firm’s daily communication and operational flow. This role entails managing incoming calls, guiding prospective clients through the intake process, coordinating appointments, handling incoming mail, and meticulously organizing client documents and correspondence. As the nucleus of communication, the Client Coordinator supports attorneys and team members by ensuring accurate systems, seamless information flow, and efficient operations while providing a consistently courteous and professional experience for every client.Client Communication & Intake ResponsibilitiesManage and respond to incoming calls with warmth, professionalism, and efficiency.Assist potential clients through the initial intake process by screening calls, collecting essential information, and directing them appropriately.Scheduling & Calendar Management ResponsibilitiesArrange consultations, calls, and meetings (in-person, Zoom, and phone).Coordinate calendars for attorneys and client coordinators.Confirm upcoming appointments and ensure that calendars are precise and current.Systems & Workflow Management ResponsibilitiesCreate and manage new matters in Clio Manage and Clio Grow.Keep accurate records in spreadsheets and internal systems.Distribute questionnaires and onboarding materials to new clients.Monitor and update communication channels (Slack, email, calendaring systems).Administrative Support ResponsibilitiesScan, upload, and organize incoming mail, client documents, questionnaires, and correspondence.Uphold strict client confidentiality and adhere to document handling protocols.

About ValonValon is revolutionizing the mortgage servicing and consumer lending landscape through a cutting-edge, technology-driven approach. Supported by Andreessen Horowitz (a16z) and managing over $130 billion in loans, we have developed our platforms from scratch, steering clear of outdated legacy systems. This ensures that homeowners, lenders, and investors enjoy enhanced transparency, efficiency, and care. By integrating processes into a modern, AI-powered operating system, we are at the forefront of automation, compliance, and ongoing enhancement in both servicing and lending domains.Our mission is to empower homeowners by simplifying the mortgage experience, making it secure and financially beneficial. To fulfill this mission, we bring together top-tier engineers, servicing specialists, lending professionals, and operations leaders who are dedicated to enhancing the homeowner journey. We are not just redefining servicing and lending; we are creating pathways for talented individuals to shape the industry's future.As Valon expands its reach across various states, we are opening up exciting new roles and career opportunities. Joining Valon means becoming part of a rapidly growing company where innovation, teamwork, and customer impact are paramount. The mortgage sector is just the beginning; we are building the future of regulated finance, and we want you to join us.Client Experience at ValonThe Client Experience team is composed of dedicated and organized professionals committed to delivering exceptional service to our homeowners. Whether managing collections, overseeing default processes, or addressing homeowner concerns in real-time, our team acts as a vital link between Valon and our clients. Each member possesses extensive knowledge of the mortgage industry and is dedicated to upholding Valon’s mission of championing homeownership.Your RoleWe are looking for a Client Engagement Specialist who will adeptly manage both inbound and outbound communications with homeowners in a professional, efficient, and friendly manner. The ideal candidate will be able to transition seamlessly between the responsibilities of the Client Engagement and Collections teams as required.Key ResponsibilitiesInvestigate and resolve homeowner inquiries using our state-of-the-art internal mortgage servicing system.Document all homeowner communications meticulously.Advocate for Valon’s products and services with a strong emphasis on enhancing the homeowner experience.

Company OverviewAt Olsson, we are dedicated to engineering and designing innovative solutions that enhance the world around us. Our commitment to responsiveness, transparency, and results is unwavering, benefiting our employees, clients, and the communities we serve.As a people-centric organization, our most valuable asset is our employees. This culture fosters creativity and personal growth, enabling us to evolve as individuals and as a company, ultimately leaving a lasting positive impact on our environment. As a Senior Client Consultant in the semiconductor sector at Olsson, you will be a pivotal subject matter expert, specifically focusing on semiconductor and advanced manufacturing markets. Your core responsibilities will include managing client relationships, driving growth strategies for assigned clients, advising technical teams during project pursuits, and utilizing your technical expertise to enhance our business development initiatives. You will serve as the primary liaison, fostering key relationships throughout the organization, promoting our services, and overseeing strategic project engagements with clients.As a representative of our brand, you will engage with both clients and the local community, playing a crucial role in executing client growth strategies while ensuring exceptional service through consistent communication.Key Responsibilities:Formulate, implement, and oversee a comprehensive client growth strategy to identify new service opportunities for our clients.Anticipate and analyze client needs, preferences, and satisfaction levels, delivering tailored solutions that align with their business objectives.Establish and nurture relationships with key stakeholders, including clients, partners, community leaders, and political figures.Collaborate with internal teams on community engagement initiatives to enhance the firm's brand and build connections with influential decision-makers relevant to the client base.Act as the primary contact for the designated clients, ensuring their needs are met effectively and efficiently.

At Cox Communications, we strive to connect people with the things they cherish most. Join our dynamic call center team as a Technical Support Customer Service Representative, where you will be the voice of our brand dedicated to Serving, Solving, and Selling.We provide a range of benefits designed to support our employees:Competitive salaries with opportunities for performance-based bonuses.Complimentary Internet access and discounted services from Cox.Comprehensive medical, dental, and vision coverage starting on your first day.A casual yet vibrant work environment that promotes engagement.Robust retirement plans, including 401(K) and pension options.A healthy work-life balance with up to 22 days of Paid Time Off in your first year, plus 7 paid holidays.Tuition assistance to help you further your education.Numerous community engagement initiatives, including volunteer opportunities.Flexible work arrangements, including potential remote work options in select markets.Career growth opportunities across the Cox family of companies.As a Technical Support Representative, you will:Deliver exceptional customer service, exceeding our customers' expectations.Engage in real-time troubleshooting to resolve technical issues.Educate residential customers on product usage and service enhancements.Identify opportunities to sell additional services while ensuring a superior customer experience.Embrace our core values of integrity, community, diversity, and customer commitment as you contribute to our mission to enhance the lives of our customers.

About ValonAt Valon, we are redefining the landscape of mortgage servicing and consumer direct lending through innovative technology. Supported by Andreessen Horowitz (a16z) and managing a substantial portfolio of over $130 billion in loans, we have developed our platforms from scratch—free from outdated legacy systems. This allows homeowners, lenders, and investors to enjoy unparalleled transparency, efficiency, and personalized service. By integrating processes into a state-of-the-art, AI-driven operating system, we are pioneering advancements in automation, compliance, and continuous improvement within our servicing and lending operations.Our mission is to empower every homeowner by simplifying and securing the mortgage experience while enhancing financial literacy. To accomplish this, we unite top-tier engineers, servicing experts, lending professionals, and operations leaders who are passionate about enhancing the homeowner journey. We are not merely transforming the current servicing and lending paradigms; we are also creating exciting opportunities for talented individuals to shape the future of the industry.As Valon grows, we are expanding our presence across multiple states, unveiling new roles and career paths. Joining Valon means becoming part of a rapidly scaling company where innovation, teamwork, and customer impact are paramount. The mortgage sector is just the beginning—we are building the future of regulated finance, and we invite you to be a part of our journey.Client Experience at ValonOur Client Experience team comprises dedicated and organized individuals committed to delivering outstanding service to our homeowners. From managing collections to addressing inquiries and resolving customer concerns in real-time, our team serves as the vital link between Valon Mortgage and our clients. With deep industry knowledge, each member is proud to champion Valon’s mission of promoting homeownership.About the RoleWe are seeking a Resolutions Specialist within our Client Experience team. This client-facing role involves managing inbound and outbound communications with homeowners and handling overflow calls from our Client Engagement Team. The Resolutions Specialist is crucial in ensuring our homeowners receive top-notch service while meeting essential contact center metrics. The ideal candidate excels in a fast-paced environment, possesses strong de-escalation skills, and can adapt to various business needs within Client Experience.

Overview:At Guidepoint, our Client Service team is pivotal to our success, ensuring that we deliver exceptional services to clients worldwide. We strive to understand each client’s distinct business challenges, providing them with essential insights that empower informed decision-making. Join us in setting the standard for excellence in client service and assist our clients in navigating significant business decisions in today's dynamic economy.Are you eager to elevate your career while enhancing your project management, interpersonal, and relationship-building skills? Do you thrive in a high-energy, collaborative environment where dedication is recognized and rewarded?If this sounds like you, we invite you to apply for the Research Manager, Client Service position at Guidepoint.This role is a hybrid position based in our Phoenix office.

Role overview RR Donnelley is hiring a Client Service Director for its Legal sector clients in Phoenix. This leadership position focuses on managing important client relationships and guiding a team that upholds strong service standards. The role is central to maintaining trust and supporting ongoing partnerships with clients in the legal field. Key responsibilities Manage and strengthen relationships with clients in the legal sector Lead, mentor, and support a team dedicated to delivering excellent client service Promote client satisfaction by maintaining clear communication and reliable follow-up Work with the team to understand client needs and provide strategic, customized solutions

Join our dynamic team at Artech Information Systems LLC as a Desktop Support Technician. In this pivotal role, you will provide exceptional technical support to our users, ensuring that all desktop systems are running smoothly and efficiently. You will troubleshoot hardware and software issues, assist with installations, and collaborate with other IT professionals to enhance our service delivery.