Client Service Associate

Become an Employee-Owner with Team FSSI!About Us:Established over 45 years ago, FSSI is a premier document outsourcing provider, catering to Fortune 500 companies across the financial, banking, insurance, and billing sectors in the U.S. We are excited to invite an Account Representative to join our dynamic Client Services team in Santa Ana, CA.The Account Representative plays a vital role in managing the daily operations of client projects within a SaaS-driven production framework, customizing solutions and processes to meet the unique needs of each account. This involves overseeing intricate print and mail workflows, collaborating with internal teams, and ensuring precision throughout project execution and billing.To excel in this position, candidates should possess robust critical thinking abilities, exceptional project coordination skills, a knack for quickly grasping new technical concepts, and a sincere enthusiasm for helping clients realize their objectives.Why You'll Love Working Here:We are committed to our employees! Benefit from comprehensive training for your success at FSSI University, along with hands-on guidance from our Client Services team.Foster strong relationships while providing tailored care and expertise to manage your client accounts.Leverage your creativity to tackle client challenges and maintain seamless communication.Enjoy a hybrid work schedule (after an initial 90-day onsite training period), allowing for 2 remote workdays each week.Your Key Responsibilities:Client Success: Act as the main liaison between clients and internal teams including IT, Software Development, Operations, Marketing, Accounting, and Purchasing, ensuring that client requirements are clearly understood and fulfilled.Project Management: Supervise client implementations, manage daily account tasks, and monitor production workflows.Technical Knowledge: Assist clients in comprehending print, mail, and online presentment specifications, collaborate with internal teams to troubleshoot technical challenges, and develop clear technical documentation customized for each client.Data & Reporting: Guarantee accurate billing for clients and prepare comprehensive client reports.Process Enhancement: Work collaboratively with teams to improve efficiency and deliver exceptional service.

About Us:With over four decades of experience, FSSI has established itself as a premier provider of document outsourcing and communication solutions. We proudly cater to a diverse array of Fortune 500 clients in the financial, banking, insurance, and billing sectors throughout the U.S. We are currently seeking a Client Relationship Manager to enhance our Business Development team in Santa Ana, CA. In this position, you will play a pivotal role in nurturing client relationships, driving revenue growth, and extending our market presence. If you are passionate about building lasting partnerships, identifying growth avenues, and have a background in serving Credit Union clients, we invite you to connect with us.What Makes This Role Exciting:Impactful Work: You will manage significant client relationships and engage in strategic discussions to foster partnership growth.Ownership of Portfolio: Collaborate closely with the Chief Revenue Officer to lead efforts in client retention, expansion, and development.Your Voice Counts: Contribute to our growth strategy by sharing valuable market insights and innovative ideas.Flexible Work Schedule: Enjoy a hybrid work model, allowing for both collaboration and independent work. Initial training will require at least 3 days onsite each week for a minimum of 90 days. Your Key Responsibilities:Serve as a strategic partner for a designated client portfolio, ensuring exceptional service and profitable growth.Drive revenue by identifying new business opportunities with existing and potential clients.Build and sustain a strong pipeline of prospects within the Credit Union and related industries through outreach and networking.Create and deliver customized pricing proposals and RFP responses tailored to client requirements.Represent FSSI at relevant trade shows and industry events, particularly those focused on the Credit Union sector.Work in collaboration with internal teams—Client Services, Marketing, Technical, and Leadership—to ensure seamless onboarding and support for new projects.Document all client interactions in our CRM system and contribute to monthly reporting and forecasting.Travel to meet clients and prospects as necessary, including regular portfolio reviews and annual account planning.Participate in client conferences and FSSI meetings on a monthly, quarterly, and annual basis.Act as a point of escalation for resolving client issues and advocating for improvements.Qualifications:Education: Bachelor’s degree in Business, Communications, or a related discipline.Experience: A minimum of 5 years in business development or sales, with a strong preference for candidates with experience in the Credit Union sector.

Join our dynamic team at Alphabe Insight Inc as a Customer Service Representative! In this role, you will be the first point of contact for our valued customers, assisting them with inquiries and providing exceptional support. Your ability to communicate effectively and resolve issues will help us maintain our reputation for outstanding customer service.

Ewing Outdoor Supply is seeking a dedicated Delivery Associate to join our team in our bustling Santa Ana location. This role is perfect for individuals who are passionate about providing exceptional customer service while thriving in a fast-paced warehouse environment.Your responsibilities will include both delivery and warehouse duties, so the ability to lift and move items weighing between 50-70 lbs is essential. Additionally, we prioritize the growth of our employees, providing opportunities to enhance your skills and product knowledge, which will also aid in assisting at the sales counter.While prior experience in the green industry or landscaping is preferred, it is not mandatory, as we are open to training the right candidate. Bilingual candidates, especially those fluent in English and Spanish, will receive preferred consideration, but we value the right team fit above all.As a family-owned leader in the green industry for over a century, Ewing Outdoor Supply prides itself on hard work, employee development, and a fun workplace culture. If you're ready to embark on an exciting opportunity with us, please review the full job description above to see if you're a match for our team.

About the Role National Vision, Inc. is hiring a part-time Bilingual Spanish Sales Associate for our Santa Ana location. This position supports customers throughout their visit, from answering questions to helping them choose eyewear that fits their needs. What You Will Do Assist customers in both English and Spanish Guide clients through frame and lens selection Deliver clear product information and answer questions Support a welcoming, helpful atmosphere on the sales floor Who Succeeds Here Comfortable communicating in Spanish and English Enjoys helping others find solutions Works well with a team and adapts to changing needs This part-time role offers the chance to make a difference for customers looking for the right eyewear. Join a team that values service and clear communication.

Join Alpha Insight Inc. as a Communications Associate, where you will play a pivotal role in shaping our brand's voice and enhancing our outreach efforts. You will work closely with various teams to develop communication strategies that resonate with our target audience.

Become a vital part of BoxLunch, the ultimate destination for music and pop culture enthusiasts! We are seeking passionate individuals who can deliver an exceptional shopping experience. As a Sales Associate, you will engage with fellow fans, provide top-notch customer service, and help them find the merchandise they adore. Your responsibilities will include sharing your extensive knowledge of fandom, restocking and organizing products, and ensuring an inviting store layout that captivates customers—all while maintaining a strong focus on the in-store experience.

Join our team as a Client Service Representative, an exciting entry-level opportunity within our records retrieval department. You will play a vital role in collecting essential documents such as medical records, radiology films, insurance papers, medical billing, and employment records for legal purposes. This full-time position offers a Monday to Friday schedule from 8 AM to 5 PM. As part of our team, you will receive a comprehensive benefits package that includes health, dental, vision insurance, Flexible Spending Accounts (FSA), paid time off (PTO), paid holidays, and a 401K plan. The starting compensation for this role is $18 per hour.Key Responsibilities:• Provide timely updates to clients through phone calls, emails, memos, and e-faxes.• Proactively monitor and liaise with various facilities to ensure the timely production of records by conducting daily follow-ups via calls, emails, and faxes, as well as sending reminder letters.• Prepare and dispatch new service documents daily.• Collaborate with clients and staff to manage requests effectively.• Review and process records in accordance with subpoena and authorization requirements.• Facilitate payments and gather necessary information from custodians to expedite requests.• Communicate the status of orders that are canceled, reissued, or contested.• Maintain accurate order status in our proprietary software to ensure up-to-date information.• Perform additional duties as assigned by management.

Anduril Industries is pioneering the future of defense technology, driven by a mission to enhance military capabilities through cutting-edge innovations. By integrating the expertise and advanced technology of today’s most dynamic companies, we are redefining the design, development, and delivery of military systems. Our suite of products is powered by Lattice OS, an AI-driven operating system that transforms vast data streams into a real-time, 3D command and control hub. As we navigate a new era of strategic competition, Anduril is dedicated to equipping military forces with state-of-the-art autonomy, AI, computer vision, sensor fusion, and networking technologies in record time.ABOUT THE ROLEWe are seeking a proactive Shipping & Receiving Specialist to join our Supply Chain team in Santa Ana, CA. This essential role plays a critical part in Anduril's operational success, ensuring seamless material management and inventory flow to support our production and growth objectives. The ideal candidate will possess a strong sense of ownership and the ability to tackle operational challenges with innovative solutions in a fast-paced, resource-constrained environment. Flexibility and a commitment to stringent quality standards in shipping and receiving processes are key attributes we seek.

Join Alpha Insight Inc. as a Communications Associate, where you will play a key role in crafting and delivering impactful communications strategies. You will collaborate with various departments to enhance our messaging and improve engagement with our audience.

Location: Santa Ana, California, United States About Anduril Industries Anduril Industries develops defense technology for the United States and its allies. The company focuses on integrating modern technology into military systems, with products powered by Lattice OS, an AI-driven operating system that turns thousands of data streams into a real-time, 3D command and control center. Anduril works to deliver solutions in autonomy, AI, computer vision, sensor fusion, and networking technology to military customers on rapid timelines. Manufacturing Production Team This team manages key steps in the manufacturing process. Responsibilities include operating machinery, assembling products, performing quality control checks, managing material inventory, and maintaining a safe, efficient workplace. Role Overview: Production Associate, Drones The Production Associate supports the Drones team in Santa Ana. The role centers on inventory management, coordinating material flow, and assisting with production to ensure materials and supplies are available when needed. Flexibility and a sense of ownership are important, as the work may shift based on production demands. The role often involves solving operational challenges and restocking parts on the production floor as needed. Key Responsibilities Keep parts stocked and accessible across the production floor. Identify, pull, pack, crate, label, load, and secure products for movement or shipment. Retrieve orders from inventory and deliver materials and supplies to the appropriate locations. Conduct cycle counts and maintain high inventory accuracy. Label and record inventory locations, report shortages, and ensure materials stay in stock. Operate forklifts, pallet jacks, and other equipment to move items, or signal operators for material movement on and off trucks and loading docks. Transport inventory as needed between Anduril’s sites in Irvine, Santa Ana, and Costa Mesa. Support the flow of material, parts, and assemblies within or between departments according to production and shipping schedules.

At The United Firm, we are deeply committed to safeguarding our clients' rights, which is reflected in our impressive track record. Our success is built on strong, enduring relationships that deliver exceptional value to our clients. We are currently seeking a qualified and motivated Associate Immigration Attorney to join our esteemed law firm, which offers ample opportunities for professional advancement. This is an ideal position for a dedicated attorney looking to gain valuable experience and enhance their career within a reputable firm located in the Santa Ana area. As an Immigration Attorney, you will report directly to the Managing Immigration Attorney while managing your own caseload and engaging with clients. You will also have the opportunity to collaborate with our talented team of Immigration Attorneys and legal assistants.

Join our dynamic team at Crossmark as a Retail Merchandising Associate! We are looking for enthusiastic individuals who are passionate about retail and eager to make an impact in store environments. As part of our team, you will play a vital role in ensuring product displays are visually appealing and that inventory levels are maintained effectively. Your efforts will help drive sales and enhance customer experiences.Apply today and start your journey with us. We are hiring immediately!

Join Abercrombie & Fitch as a Stock Associate at our Main Place location in Santa Ana! In this pivotal role, you will be responsible for ensuring that our store is well-stocked and organized, creating an enjoyable shopping experience for our customers. You will collaborate closely with your team to manage inventory and maintain store standards.

Convera seeks a Senior Specialist / Service Delivery Manager based in Santa Ana. This position is responsible for overseeing service delivery processes and ensuring that services consistently meet client needs. Key responsibilities Monitor and guide service delivery activities to uphold quality standards Identify areas for operational improvement within service processes Support initiatives that enhance client satisfaction Focus areas Maintain high standards in client service Work on continuous improvements to better align with client expectations This role centers on strengthening how services are provided, with an emphasis on operational excellence and client outcomes.

Domino's Pizza in Santa Ana is looking for a Customer Service Representative to join the team. This role centers on greeting guests, answering questions, and making sure every order is accurate and handled with care. Customer interactions happen both over the phone and in person, with a focus on friendly, helpful service every time. Key responsibilities Take orders from customers by phone and face-to-face Provide information about menu items and current promotions Address order issues or concerns as they arise Collaborate with team members to keep operations smooth Requirements Interest in food and customer service Clear and effective communicator Comfortable working in a busy environment Positive attitude and a willingness to assist others This position is a good fit for those who enjoy helping people and want to be part of a team that values great service.

Convera seeks a Customer Support Associate in Santa Ana to serve as the first point of contact for customers. This role centers on answering questions and resolving issues related to Convera’s services. The goal is to make each customer’s experience smooth and positive. Key responsibilities Respond to customer inquiries through phone, email, or chat Offer clear information and practical solutions to customer concerns Ensure customers feel heard and supported throughout each interaction Contribute to customer loyalty by creating a positive experience What you bring Empathy and patience in customer interactions Strong communication skills Ability to solve problems efficiently

Domino's Pizza in Santa Ana is looking for a Customer Service Representative to support guests both at the counter and over the phone. This position plays a key role in making sure every customer receives friendly, accurate service and leaves satisfied with their experience. What you will do Welcome customers in person and answer phone calls quickly Assist guests with placing orders and share menu details as needed Address questions or concerns with a helpful, positive approach Work alongside team members to keep daily operations on track Requirements Strong communication and listening skills Comfort interacting with people and staying calm during busy times Ability to solve problems as they arise Consistent attendance and willingness to work as part of a team

EquipmentShare seeks a Service Manager for its Santa Ana, CA rental facility. This leadership role oversees a team of Heavy Equipment Maintenance Technicians and supports contractors and communities in the construction industry. The Service Manager is responsible for guiding the team, ensuring smooth operations, and helping both customers and staff succeed. Key Responsibilities Supervise and coordinate the daily work of equipment mechanics and service staff Schedule repairs for both customer-owned and company-owned rental equipment Use technology to manage work orders, track service intervals, order parts, and diagnose equipment issues across a range of makes and models Develop and maintain strong customer relationships, ensuring satisfaction and sharing new ways EquipmentShare can support their operations Respond quickly to customer inquiries, requests, and complaints Promote employee training and development while maintaining a safe workplace Handle additional duties as assigned Compensation and Schedule Salary range: $75,000-105,000/year (final offer may vary based on experience and location) Schedule: Monday to Friday, 7:00 AM to 5:00 PM Who Succeeds in This Role Those who thrive here value personal and professional growth, bring energy to their work, and are motivated to support both the team and the construction sector.