Client Services Manager

We are in search of a strategic and analytical Courier Operations Manager to spearhead the Courier Function at Bolt Food Cyprus. In this pivotal role, you will oversee the performance of our courier network, expand operations into new cities, and cultivate a lean, high-performing team dedicated to operational excellence. Collaborating closely with the Countr…

Bolt is hiring a Customer Support Operations Team Lead based in Nicosia, Cyprus. This full-time, permanent position involves shift work to maintain strong support coverage for customers. Role overview This role focuses on guiding the in-house customer support team and managing the performance of outsourced partners. The Team Lead ensures that service standards and KPIs are consistently met. Key responsibilities Lead and coach the in-house support team to deliver high-quality customer service Oversee daily operations and performance of outsourced support partners Monitor KPIs and drive improvements through operational oversight Collaborate with other departments to support customer needs Work schedule This position requires working in shifts as part of the support team’s commitment to providing reliable service.

Welcome to Plum, the innovative saving and investing app committed to helping you grow your wealth for life. From saving for your first home to enjoying a comfortable retirement, Plum is here to support your financial journey.Since our inception in 2016, over 2 million users across 10 European markets have entrusted us with more than £2 billion, thanks to our cutting-edge automation and AI technology – that’s the Plum advantage! Our efforts have not gone unnoticed, earning accolades from esteemed organizations like Deloitte and Finder.Our dedicated team of over 200 Plumsters spans Europe, working tirelessly to fulfill our mission, and we are eager to welcome more talented individuals to our growing family.The RoleWe are on the lookout for a Complaints Manager to lead and enhance our complaints function, ensuring that our customers receive just, prompt, and compassionate resolutions. You will leverage complaint insights to drive substantial product and operational enhancements across the organization.In this pivotal role, you will bolster customer trust, uphold regulatory standards, and facilitate operational scalability at Plum, ensuring each complaint not only gets resolved but also contributes to improving our product and customer experience for millions.Your Key Responsibilities Oversee the comprehensive complaints lifecycle, guaranteeing swift, equitable, and high-quality resolution.Serve as the senior escalation point for intricate or high-risk cases, ensuring transparent and fair outcomes.Ensure compliance with all relevant regulatory requirements (FCA, CBC, CySEC, FOS) in complaints processes.Analyze complaint trends, root causes, and systemic issues, transforming insights into actionable enhancements across Product, Operations, Risk, and Customer Success.Act as the voice of the customer in strategic discussions and decision-making forums.Collaborate with cross-functional teams to mitigate complaint triggers and enhance customer experiences at scale.Lead, mentor, and nurture a high-performing complaints team focused on quality, fairness, and accountability.Foster an environment where teams feel empowered to refine processes and customer outcomes.Enhance operational efficiency through process reengineering, technology, and automation initiatives.Manage complaints MI, regulatory reporting, and governance updates for senior leadership and committees.Coordinate with Compliance and Risk teams to ensure ongoing regulatory preparedness as the company scales.Who You Are 3+ years of experience in customer operations within fintech, banking, or financial services, including at least 1+ year in a managerial role.Strong understanding of FCA DISP requirements and complaints governance frameworks.Customer-centric mindset with a commitment to delivering fair outcomes.Exceptional analytical skills, including root cause analysis and trend identification.Proven ability to lead teams and drive performance improvements.

Mellon Cyprus, a key subsidiary of Mellon Technologies and a proud member of the Mellon Group of Companies, was established in 2000 in the vibrant city of Nicosia. Our company is dedicated to delivering cutting-edge technology solutions and outsourced services that facilitate digital transformation and enhance operational efficiency for premier organizations. With a robust commitment to the banking and financial sectors, Mellon Cyprus has cemented its reputation as a trusted partner in the local market by consistently providing high-quality, customer-focused solutions.We are currently looking for a dedicated Production Machine Operator to operate our production equipment and oversee the related documentation processes, ensuring compliance with our established operational standards.

Bolt is looking for a Customer Support Operations Agent to join the team in Nicosia, Cyprus. This role supports customers across Bolt’s ride-hailing and food delivery platforms, acting as the first point of contact for a wide range of inquiries. Bolt serves over 200 million customers in more than 50 countries. The company values an inclusive culture and aims to make cities more people-focused. Team members are encouraged to bring their unique perspectives to help improve urban mobility and customer experience. Role overview The Customer Support Operations Agent handles customer questions and problems related to Bolt Food, Ride, Rentals, Business, and other services. The job centers on resolving issues quickly and accurately, always aiming for a positive customer experience. This position also helps spot and report recurring issues, ensuring proper tagging and sharing feedback to support ongoing improvements. Main responsibilities Respond to customer inquiries via chat, email, or phone, covering topics such as rides, orders, rentals, accounts, payments, and cancellations. Work within service level agreements to provide efficient, accurate, and satisfying solutions. Follow Bolt’s policies and procedures to ensure consistent and fair outcomes for customers. Identify and flag issues, and give feedback to help improve products and processes. What helps in this role Strong attention to detail and execution skills. Comfort working in a busy environment and managing multiple tasks. Commitment to delivering excellent customer service.

About WheelyWheely is transforming premium transportation services across major cities in Europe, the United States, and the Middle East. We integrate state-of-the-art technology with the art of five-star chauffeuring to provide an experience that is trusted by over 100,000 active riders and 1,200 corporate accounts.As a profitable and rapidly growing scale-up with $43 million raised and annual revenues exceeding $100 million, we have recently expanded into New York City and are continuously growing throughout the US and EMEA regions. If you are passionate about your work and eager to contribute to our next growth phase, we invite you to apply.We are looking for Associate Data Scientists specializing in Operations Research. In this role, you will manage the entire process from initial idea generation and research to production deployment.You will be part of either our Pricing or Matching team, collaborating with fellow Data Scientists and engineers on complex, impactful challenges such as dynamic pricing and bipartite matching.

The payment processing landscape is transforming rapidly, and businesses are seeking reliable and strategic partners to fuel their growth. Introducing Nuvei, a Canadian fintech company dedicated to propelling businesses forward across the globe. Our adaptable, modular, and scalable technology empowers leading enterprises to embrace next-generation payment solutions, offering a variety of payout options and benefiting from comprehensive services in card issuing, banking, risk, and fraud management. With a footprint in over 200 markets, local acquiring in 50 markets, 150 currencies, and 700 alternative payment methods, Nuvei delivers the technology and insights needed for our clients and partners to flourish both locally and globally through a single integration. At Nuvei, we embody our core values and excel in tackling complex challenges. Our commitment to continuous product enhancement and exceptional customer service drives our success. We are on the lookout for outstanding talent to join us on this exciting journey!Your MissionWe are in search of an Insights and Reporting Manager to become a vital member of our dynamic Insights and Reporting team. Reporting directly to the Senior Insights and Reporting Manager, you will play a crucial role in shaping the success of our Commercial Sales teams, with a concentrated focus on managing and enhancing our core reference datasets.

About WheelyWheely is revolutionizing premium transportation across major cities in Europe, the US, and the Middle East. We integrate innovative technology with the art of five-star chauffeuring, providing a reliable experience for over 100,000 active riders and 1,200 corporate clients.As a profitable, rapidly growing scale-up, we have raised $43M and generate over $100M in annual revenue. With our recent launch in New York City, we are expanding swiftly across the US and EMEA. If you are passionate about your work and eager to influence our next growth phase, we want to hear from you.We are seeking a motivated Associate Product Manager with a primary emphasis on enhancing our Customer Service operations. In this position, you will focus on improving the efficiency, proactivity, and personalization of our CS team, ensuring a consistent quality of service across all interactions.

Join Wrike, a leading collaborative work management platform, as a Senior Product Manager for Analytics. In this pivotal role, you will harness data to drive strategic decisions, enhance product features, and optimize user engagement. Your expertise in analytics will empower our team to unlock valuable insights, ensuring our products meet the evolving needs of our clients.As a Senior Product Manager, you will collaborate with cross-functional teams, including engineering, marketing, and sales, to define product requirements and translate them into actionable plans. If you have a passion for analytics and a proven track record of successful product management, we want to hear from you!

About WheelyWheely is at the forefront of transforming premium transportation in major cities across Europe, the United States, and the Middle East. We seamlessly integrate innovative technology with the art of five-star chauffeuring, providing an experience that is trusted by over 100,000 active riders and 1,200 corporate accounts.As a profitable and rapidly expanding scale-up with $43M raised and over $100M in annual revenue, we have recently launched in New York City and are aggressively growing throughout the US and EMEA regions. If you are passionate about your craft and eager to play a key role in our growth journey, we would love to hear from you.In your role as Product Manager, you will take full ownership of the roadmap for one of our user-facing products, collaborating directly with our founder to shape its future.

Join our dynamic team as a Marketing Manager in Nicosia, Cyprus, and play a pivotal role in driving our brand's presence in Cyprus and Greece.At Bolt, we pride ourselves on being one of the fastest-growing tech companies in Europe and Africa, with over 200 million customers across more than 50 countries. Our success is driven by our commitment to creating an inclusive environment where everyone is valued, regardless of their background.Our mission is to transform cities for people, not cars, and we're eager for you to contribute to this vision!As a Marketing Manager, you will be the local ambassador of Bolt’s brand, leveraging market insights to execute impactful marketing strategies. Your responsibilities will include generating excitement for our services, forging partnerships, and leading social-first campaigns to drive growth across our Rides and Food Delivery sectors.You will not only implement strategies but also take a holistic approach to growth by managing budgets, identifying opportunities, and collaborating with our central brand and performance teams to ensure global campaigns resonate with local audiences. This role offers you the autonomy and visibility to directly influence our brand growth in a key market.

About the Role Libertex Europe is looking for a Project Manager based in Nicosia. This role focuses on leading projects that support the company’s business objectives. The Project Manager coordinates with different teams, manages schedules, and works to deliver projects that match the organization’s strategy.

Join Wrike, the leading work management platform designed for teams and organizations eager to collaborate effectively and achieve their goals. Our platform empowers users to streamline their work processes and concentrate on what truly matters.Our Vision: A world where everyone can focus on their most meaningful work, together.About the Role:We are seeking a motivated and tech-savvy Account Development Manager to enhance the success of our global customer base. In this role, you will onboard knowledge workers, helping them maximize productivity with Wrike and addressing their inquiries. Your mission is to comprehend customer objectives, provide tailored best practices, and showcase the value of Wrike. You will engage proactively with customers, sharing insights on the most effective use of our platform.At Wrike, our environment is both dynamic and enjoyable. You'll work with a diverse international clientele eager to enhance their productivity, and your contribution will be vital in helping them achieve that.As part of the remarkable Wrike Engagement Team, you will collaborate with talented ADMs in a culture that fosters a growth mindset, support, and innovative problem-solving. We’re on an exciting journey and are looking for individuals who are enthusiastic about the opportunity to innovate and improve as we progress.Your Impact:Understand customer use cases and workflows to deliver optimal guidance on Wrike usage.Proactively contact customers to enhance their Wrike experience and share best practices via email and phone (approximately 80% of your time will be spent on calls).Maximize customer lifetime value by helping them realize the full potential of the product.Encourage adoption across customer teams.Enhance Net Retention through upselling and cross-selling initiatives.Your Qualifications:Minimum 1 year of experience in a customer-facing role (Customer Success, Account Management, Customer Support, etc.).Fluency in English.Strong verbal and written communication skills, capable of presenting complex ideas clearly and engagingly.A keen business acumen and problem-solving mindset.

About Platinumlist.net: As a trailblazer in the online event guide and ticketing solutions sector, Platinumlist.net has been transforming the event experience across the Gulf region since 2009. Renowned as the largest ticketing provider in the GCC and Europe, our Dubai headquarters enables us to deliver an extensive range of events throughout the United Arab Emirates, Saudi Arabia, Oman, Bahrain, Qatar, Kuwait, Lebanon, and Morocco.Your Role: We are looking for an enthusiastic Business Development Manager to spearhead our sales initiatives and foster business expansion through strategic lead generation and sales support.Key Responsibilities:Develop and oversee key strategic accounts.Gain and maintain an expert understanding of our technology and product offerings (comprehensive training will be provided).Evaluate market trends to refine business models and proactively seek new revenue opportunities.Conduct thorough research to identify and secure tenders for major sports and entertainment events within Cyprus.Build and sustain strong, collaborative relationships with relevant governmental and regulatory bodies.Establish and nurture excellent, mutually beneficial partnerships with venue operators throughout Cyprus.Attend high-profile, large-scale events to remain informed about market dynamics and the competitive landscape.Provide inspirational leadership, ongoing monitoring, and strategic planning for sales teams to consistently surpass future sales targets.

About WheelyWheely is revolutionizing premium transportation services in key cities across Europe, the United States, and the Middle East. We integrate advanced technology with the artistry of five-star chauffeuring to provide a reliable and luxurious experience for over 100,000 active riders and 1,200 corporate clients.As a profitable and rapidly expanding scale-up with $43 million raised and annual revenues exceeding $100 million, we have recently launched in New York City and are accelerating our growth in the US and EMEA regions. If you are passionate about your craft and eager to contribute to our next phase of growth, we would love to hear from you.We are seeking a talented Technical Lead Manager to join one of our dynamic technical teams, such as Passenger, Billing, and more.

About WheelyWheely is revolutionizing premium transportation in major cities across Europe, the US, and the Middle East. By integrating advanced technology with the art of five-star chauffeuring, we provide an unparalleled experience trusted by over 100,000 active riders and 1,200 corporate clients.As a profitable, rapidly expanding scale-up, we have successfully raised $43 million and generated over $100 million in annual revenue. With our recent launch in New York City, we are poised to grow even faster throughout the US and EMEA. If you are passionate about your work and eager to contribute to our exciting growth journey, we want to hear from you.In the role of Product Manager, you will take full ownership of the roadmap for one of our technical products (such as mapping, marketplace, billing, or privacy). You will play a crucial role in determining its future direction, collaborating closely with our founder.

About the Role gr8tech is hiring a Middle Account Manager to support client relationships and help grow the business. This role is based in Cyprus and requires fluency in Turkish. What You Will Do Manage and nurture relationships with clients, ensuring their needs are understood and addressed Support business development efforts and contribute to ongoing projects Communicate effectively with Turkish-speaking clients as well as a broader international customer base Who We’re Looking For Fluent Turkish speaker Strong interpersonal and communication skills Motivated to engage with clients and support business growth Location This position is located in Cyprus.

Join Plum, the innovative saving and investing app, dedicated to empowering individuals to grow their finances for life. Whether you're saving for your first home or planning for retirement, Plum is here to support your journey.Since our inception in 2016, over 2 million users across 10 European markets have saved more than £2 billion with our intelligent automation and AI technologies – that's the magic of Plum! Our achievements have been recognized with awards from esteemed organizations like Deloitte and Finder.Thanks to our dedicated team of over 200 Plumsters spread across Europe, we are on a mission to make finance accessible and effective. We are seeking more talented individuals to join our vibrant team as we continue to grow.The RoleAs the Engineering Lead, you will steer an agile group of engineers by promoting best practices, enhancing processes, and encouraging continuous learning. You will ensure technical excellence and successful delivery outcomes while fostering the professional growth of your team.Our Teams Our squads are driven by a mission that includes Product Managers, Designers, and engineers in Backend and Mobile, collaboratively building and maintaining impactful products and services that deliver outstanding user experiences. We prioritize data-driven, autonomous teams that take ownership of their projects. As an engineering leader, your role will be to empower your team, enabling them to achieve excellent results while supporting their personal and professional development.Your Key Responsibilities Guide the team in achieving results that align with company objectives and support the systems they create. Act as a mentor and role model, providing coaching for engineers and facilitating their career development. Work closely with Product Managers and Designers to drive technical excellence. Oversee architectural design, conduct code reviews, and implement Agile methodologies. Manage the entire lifecycle of components within the Plum technology stack. Stay informed about technology trends to mentor the engineering community. Focus on team productivity and satisfaction while advocating for positive user impact and enhancing engineering standards. Who You Are A proven leader of cross-functional teams with a strong focus on outcomes and business impact. An expert in making informed technical decisions and driving engineering excellence. A champion of planning and data-driven prioritization to build high-performance teams.

Join Our Team: More Than Just a Retail Job – It's Your Story!Position OverviewThe Product Manager - Gaming & Photo plays a vital role in enhancing the commercial success of our company by curating the product assortment, overseeing stock replenishment across various sales channels, and executing promotional initiatives within the Gaming and Photography sectors.This position requires a keen analysis of market trends, competitor activities, and consumer behaviors to inform pricing strategies and pinpoint new business opportunities. Responsibilities also include preparing essential commercial and financial reports, fostering supplier relationships, and ensuring the availability and profitability of our products.The ideal candidate will possess exceptional analytical skills combined with a commercial mindset, a genuine passion for gaming and photography products, and the capability to drive results in a fast-paced retail environment.Key Responsibilities:Maintain supplier relationships, oversee product launches, update pricing, and manage replenishment to guarantee optimal stock levels and competitiveness.Analyze market trends, competitor activities, and category performance to identify growth opportunities and uphold market leadership.Manage slow-moving stock effectively while ensuring consistent availability across all price segments.Coordinate promotional campaigns, enhance product visibility, and activate digital strategies in collaboration with Marketing and Trade Marketing teams.Select featured products for campaigns and secure co-op marketing funds from suppliers.Ensure effective in-store execution and cross-category alignment throughout the retail network.Own pricing strategies and category profitability, monitoring sales, margins, and performance against targets.Manage supplier agreements, credit notes, and financial reporting to ensure accuracy and compliance.Maintain regular communication with the retail network and conduct store visits to optimize product assortment, space allocation, and merchandising.Monitor stock levels across stores and warehouses, ensuring alignment with company objectives.Collaborate with internal stakeholders to ensure timely execution of deliveries, returns, and operational processes.