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Client Success Manager at WeaveGrid | San Francisco

WeaveGridSan Francisco Preferred
On-site Full-time $115K/yr - $165K/yr

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Experience Level

Manager

Qualifications

QualificationsThe ideal candidate will possess:Proven experience in client management or success roles, preferably in the clean energy or technology sectors. Strong analytical skills with the ability to interpret data and generate actionable insights. Excellent communication and interpersonal skills, capable of building strong relationships with clients and stakeholders. Ability to work independently and manage multiple projects simultaneously. Familiarity with EV charging technologies and utility programs is a plus.

About the job

The Client Success Manager at WeaveGrid leads utility electric vehicle (EV) managed charging and virtual power plant (VPP) programs. This position holds responsibility for large-scale deployments, giving the manager autonomy to drive outcomes and remain accountable for major accounts. The work blends clean energy technology with enterprise-level program delivery. Acting as a client-facing leader, the manager serves as a trusted advisor to utility partners, helping them maximize the impact of their EV charging initiatives for both the grid and drivers.

Main responsibilities

  • Client growth
    • Act as the primary point of contact for contracted and ongoing client programs using the WeaveGrid SaaS platform.
    • Coordinate with internal teams and clients to successfully launch new programs.
    • Develop and execute strategies to boost driver enrollment, working closely with clients, partners, and the WeaveGrid team.
  • Program delivery and engagement
    • Lead regular meetings and on-site workshops with clients.
    • Maintain and carry out account delivery plans.
    • Share data-driven insights proactively with clients.
    • Support program evaluation and reporting, collaborating with third-party evaluators and regulators when needed.
    • Manage client issues from initial triage through resolution, ensuring clear communication with all stakeholders.
  • Cross-functional collaboration and internal alignment
    • Champion account success as the internal point person.
    • Balance and align priorities from both internal and external stakeholders, managing expectations around products and services.
    • Work with the Solution Design and Integrations team on non-standard projects (such as SSO integration) and other IT implementations that support program objectives.
    • Collaborate with Product to identify and pursue opportunities to improve conversion and retention for assigned programs.

Location

This role is based in San Francisco or open to candidates who can work from the San Francisco area. Local presence is preferred.

About WeaveGrid

WeaveGrid is at the forefront of clean energy technology, providing innovative solutions that bridge the gap between electric vehicles and the energy grid. Our mission is to empower utility partners and enhance the efficiency of EV charging programs, contributing to a sustainable energy future.

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