Client Success Manager

GBGBeijing, Beijing, China

On-site Full-time

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Experience Level

Experience

Qualifications

QualificationsProven experience in client management or account management roles, preferably in a technology or services environment. Strong analytical skills with the ability to forecast account performance and growth opportunities. Exceptional communication and interpersonal skills, with a knack for building lasting customer relationships. Experience in managing multiple accounts and projects simultaneously. Proficiency in CRM software and Microsoft Office Suite.

About the job

About GBG

GBG helps create safer digital experiences by enabling individuals to verify their identities and locations online. With more than 30 years of experience, GBG delivers technology and data solutions that support secure onboarding, compliance, and fraud prevention for businesses worldwide.

GBG in China

GBG China works with organizations across financial services, e-commerce, travel, and the public sector. The team partners with clients to verify customer identities and addresses, reduce fraud, and build trust in digital interactions. GBG operates globally and maintains a strong presence throughout the APAC region.

Role Overview

The Client Success Manager will oversee a portfolio of clients in China, helping them maximize the value of GBG’s solutions. This role manages relationships, drives account growth, and supports new business initiatives. The position reports to the APAC Sales Director based in Singapore.

Main Responsibilities

Renew and expand the client account portfolio.
Deliver clear reporting and forecasting on account risks and growth opportunities.
Support Business Development Managers with new business efforts.

What You Will Do

Act as the primary contact and advisor for a portfolio of clients in China.
Conduct regular account reviews and service evaluations to drive adoption and satisfaction.
Manage the renewal process: track contract timelines, identify risks, align stakeholders, and secure timely renewals.
Spot and pursue growth opportunities within accounts through upsell, cross-sell, or expanded use cases, using tailored account plans.
Work closely with Sales, Product, Support, and Delivery teams to resolve issues, manage escalations, and meet service commitments.
Keep accurate records of account health, forecasts, and renewal or growth pipelines in the CRM. Provide detailed reporting and action plans as needed.
Assist with new business development and, when required, manage part of the sales pipeline.

About GBG

GBG is a leading provider of identity and location intelligence solutions, dedicated to helping businesses securely verify customer identities and addresses. With a commitment to innovation and trust, we enable genuine individuals to access digital opportunities while assisting organizations in reducing fraud.

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Client Success Manager

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About GBG

GBG in China

Role Overview

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What You Will Do

About GBG

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