Client Success Manager

Join our dynamic team at Impact Clients as a Client Success Manager, where you will play a pivotal role in ensuring our clients achieve their desired outcomes and maximize the value of our services. As a fully remote position, you will have the flexibility to work from anywhere while collaborating with a talented team dedicated to client satisfaction.Your primary responsibilities will include building strong relationships with clients, understanding their needs, and proactively addressing any challenges they may face. You will work closely with cross-functional teams to ensure seamless communication and delivery of our solutions.

Position OverviewThe Client Success Architect II will take on a pivotal leadership role in shaping the development of enterprise data warehouses, data management, and reporting systems. This position is responsible for delivering data-driven solutions, crafting strategic roadmaps, and developing proprietary tools. A deep understanding of enterprise data models and the effective use of both relational and dimensional data sources is essential. Additionally, the role involves mentoring and developing team members.Key ResponsibilitiesReview and validate mapping sources using assigned customer data files.Proactively seek and arrange training opportunities to enhance your skills and knowledge.

StackAdapt stands as the premier technology firm that empowers marketers to effectively reach, engage, and convert their target audiences with unmatched precision. With an astonishing 465 billion automated optimizations executed every second, our AI-driven StackAdapt Marketing Platform seamlessly integrates brand and performance marketing to deliver quantifiable results throughout the entire customer journey. The most innovative marketers opt for StackAdapt to orchestrate impactful campaigns across programmatic advertising and diverse marketing channels.The Manager of Client Success will spearhead a team of Client Success Managers, providing exemplary customer service and acting as trusted advisors for clients utilizing our platform in a self-serve manner. Your team will engage with a multitude of clients throughout all stages of the customer lifecycle, offering high-impact consultations and support aimed at helping them fulfill their business goals while increasing their investment in the StackAdapt platform. Reporting directly to the Vice President of Client Services, you will enhance efficiencies, boost business performance, cultivate enduring client relationships, and innovate the next generation of services at StackAdapt. The ideal candidate is highly analytical, client-oriented, and driven by a passion for achieving outstanding results for clients efficiently. You will establish industry-leading support practices, stimulate revenue growth, and deliver exceptional customer experiences at scale. Success in this position demands adaptability, creative problem-solving skills, and a growth-oriented mindset. StackAdapt embraces a remote-first culture; however, we are prioritizing candidates situated in the Pacific or Mountain time zones within Canada or the United States for this role.

Primary ResponsibilitiesClient Relationship ManagementAct as the main point of contact for clients after the onboarding process is finalized.Facilitate regular performance discussions (bi-monthly or monthly) to assess campaign results, agree on priorities, and strategize next steps.Cultivate strong client relationships through regular communication, transparent expectations, and performance insights linked to campaign results.Identify potential growth avenues, testing strategies, and upsell opportunities within the campaign framework.Performance Strategy and Optimization DirectionOversee campaign management within Audiohook’s systems (including the User Interface, CRM, and other designated tools).Analyze campaign performance trends and translate findings into actionable recommendations (creative, targeting, budget allocation, KPI strategies).Collaborate with internal teams to execute optimization plans and ensure progress towards campaign objectives while safeguarding margin targets.Conduct thorough campaign audits: highlight successes, identify challenges, recommend tests, and document learnings.Communication – Internal and ExternalServe as the liaison between clients and internal teams regarding priorities, timelines, and deliverables.Proactively share pacing summaries, performance insights, and strategic recommendations aligned with campaign goals.Promptly escalate any potential risks (performance, tracking issues, creative challenges, budget constraints) to maintain client confidence.Budget Management, Forecasting, and Client ReportingLead discussions on budget pacing with clients, ensuring alignment on utilization, scheduling, and campaign expectations.Identify margin or performance issues and coordinate mitigation strategies with Revenue Operations leadership.Contribute to forecasting, health reporting, and renewal planning for all accounts.Key Outputs / DeliverablesQuarterly Business Reviews (QBRs), Monthly Business Reviews (MBRs), campaign performance narratives, testing plans, renewal and expansion proposals, client health assessments, escalation briefs.

The Senior Client Success Manager at Bazaarvoice, Inc. focuses on building strong relationships with clients and supporting their success with the company’s solutions. This position is based in Austin and centers on client satisfaction and ongoing engagement. Role overview This role leads key partnerships, working closely with clients to understand their goals and challenges. The Senior Client Success Manager collaborates with teams across Bazaarvoice to ensure clients receive the service and results they expect. What you will do Guide strategic partnerships with assigned clients Identify client needs and coordinate solutions Work with internal teams to deliver consistent, high-quality service Support client engagement and retention efforts Impact Your work in this position directly supports client growth and satisfaction, helping to maintain long-term relationships and positive outcomes for both clients and Bazaarvoice.

Join Avetta as a Client Success Manager, where you will lead initiatives to enhance client satisfaction and retention. You will be responsible for fostering strong relationships with our clients, ensuring they receive the maximum value from our services. This role requires a proactive approach to problem-solving and a passion for delivering exceptional customer experiences.

Join Avetta as a Client Success Manager, where you will play a crucial role in ensuring our clients achieve their goals and maximize the value of our services. You will lead a dedicated team focused on providing exceptional support and fostering strong relationships with clients. This position is ideal for individuals who thrive in a dynamic environment and are passionate about client satisfaction.

Chartbeat Inc. is the parent company of Chartbeat, Tubular Labs, FatTail, and Lineup Systems. Together, we’re driving the evolution of media strategy and revenue generation. Renowned by leading media brands worldwide, Chartbeat Inc. integrates analytics that enhance audience strategies with revenue solutions that streamline ad operations and expedite monetization.Our mission is to empower customers to cultivate valuable media brands through their content. We invite you to join our diverse team of dedicated professionals who are enthusiastic about tackling challenging work in a fun environment while prioritizing a healthy work/life balance.About the RoleThe Customer Success Manager for FatTail plays a critical role in ensuring an unparalleled level of customer satisfaction, retention, and growth within the FatTail customer base. This position emphasizes the delivery of outstanding post-sales experiences tailored to regional requirements while aligning with the overarching objectives of the company. Close collaboration with Sales, Product, Marketing, Professional Services, and Support teams is essential to drive customer success and enhance long-term account value.Key ResponsibilitiesFacilitate product onboarding and ensure customer satisfaction to encourage continued investment in the FatTail product and the Chartbeat Inc. platform.Manage, negotiate, and secure renewals and customer expansion opportunities.Achieve a net revenue retention (NRR) rate exceeding 100%.Serve as the voice of the customer internally, providing insights that influence product development, support, and operational enhancements.Develop strong executive connections with key customers to foster loyalty and advocacy.Analyze performance metrics to identify trends, anticipate risks, and implement data-driven strategies.Collaborate with Sales, Product, Professional Services, and Marketing to ensure seamless transitions, comprehensive account planning, and cohesive market strategies.Support revenue targets through proactive engagement and strategic account expansion initiatives.Contribute to enhancing customer success processes and tools across regions for scalability and efficiency, including the innovative use of AI tools and workflows.

Join Acumen Technology as a confident and enthusiastic Client Success Manager, where your commitment to enhancing the client experience is as vital as your technical know-how. We believe that work can be enjoyable and fulfilling.Located in the vibrant Music City, Nashville, TN, Acumen Technology stands out as a premier IT Managed Services Provider, specializing in sectors such as financial institutions and healthcare—industries that prioritize security and excellence in IT services. Our flexible work-from-anywhere culture fosters a fun and collaborative environment, making Acumen one of the top employers in Middle Tennessee. As part of our team, you will enjoy weekly office lunches, engaging company events, a comprehensive benefits package, and unique training that allows you to communicate using only GIFs.As a Client Success Manager, your key responsibilities will involve:Establishing and nurturing robust relationships with designated clients, gaining insights into their business requirements, and delivering outstanding customer service.Proactively identifying and resolving client concerns and issues, ensuring swift resolutions.Collaborating closely with internal teams to manage and prioritize client requests and projects effectively.Playing an active role in the continuous enhancement of client success processes and procedures.Partnering with the Sales team to pinpoint upsell and cross-sell opportunities within your client portfolio.Workplace Flexibility:Acumen Technology operates as a hybrid workplace, supporting a work-from-home model while also facilitating in-office interactions to promote collaboration and camaraderie.Our Commitment to Employee Growth:We are dedicated to supporting your professional development in the IT field while ensuring that the journey is enjoyable. We aspire to be a part of your career progression.Acumen’s Core Values:Intentional EverythingDeliver with Confidence & PassionI've Got Your BackAdapt & OvercomeTo thrive in this role, you should possess:Experience in a client-facing role, ideally within the IT sector.Exceptional communication and interpersonal abilities to effectively engage and build rapport with clients.Strong problem-solving and analytical thinking skills.Capability to manage multiple priorities and meet tight deadlines.Excellent attention to detail and organizational skills.Proficiency in Microsoft Office Suite and CRM software.A proactive and positive attitude, with a genuine passion for client success.

ABOUT THE ROLE At Rightway Healthcare, we are on the lookout for a dynamic and relationship-oriented Client Success Manager (CSM) to enhance our Care Navigation team. In this pivotal role, you will serve as the primary contact for a diverse portfolio of clients, ensuring they experience unparalleled service and support from our offerings. This high-impact position requires you to cultivate strong, lasting relationships with key client stakeholders, including brokers, carriers, and TPAs. Your goal will be to deliver exceptional value and satisfaction, drive successful outcomes aligning with business objectives, and represent the 'voice of the client' in internal collaborations with our cross-functional teams. Your contributions will be vital to our client retention, satisfaction, and overall growth. WHAT YOU’LL DO Relationship Management: Take ownership of the entire client relationship by establishing and nurturing long-term partnerships. Act as a trusted advisor to clients, addressing their day-to-day inquiries and needs. Proactive Client Engagement: Utilize a strategic approach to develop insightful relationships with clients and their stakeholders. From onboarding through ongoing support, focus on understanding client objectives, offering tailored solutions that enhance brand awareness and satisfaction, and identifying potential needs while implementing risk mitigation strategies proactively. Success Metrics and Reporting: Track client health metrics and make data-driven decisions that facilitate strategic account planning and uncover growth opportunities. Analyze trends to generate actionable insights aimed at resolving issues and applying preventive measures. Regularly report on account progress against industry-standard KPIs, striving for high levels of retention, referenceability, and expansion. Conduct quarterly business reviews for clients and stakeholders. Upselling & Renewals: Oversee the entire renewal process and identify opportunities for upselling and cross-selling additional services to elevate the client experience and support organizational growth objectives. Cross-functional Collaboration: Collaborate with Sales, Implementation, Product, Marketing, Analytics, and Support teams to ensure a cohesive strategy for client success. Advocate for the 'voice of the client' in meaningful discussions with cross-functional stakeholders.

Role Overview The Client Success Manager at Hinge Health supports clients as they work toward their health and wellness goals using the company’s digital solutions. This remote US-based role serves as the main contact for clients, guiding them throughout their engagement and helping them get the most from Hinge Health’s services. What You Will Do Act as the primary point of contact for assigned clients Offer personalized support tailored to each client’s needs Lead training sessions to help clients use Hinge Health’s digital tools effectively Gather and analyze client feedback to identify areas for improvement Work with teams across the company to enhance service offerings based on client insights Location This position is remote within the United States.

Bazaarvoice is hiring an Associate Client Success Manager in Austin. This role centers on supporting clients as they use Bazaarvoice’s solutions to reach their business goals. Role overview As an Associate Client Success Manager, the main focus is to build strong relationships with customers. The position involves listening to client needs, answering questions, and guiding them through the features of Bazaarvoice’s platforms. What you will do Work directly with clients to understand their objectives Provide responsive, helpful service throughout the client journey Help clients get the most value from Bazaarvoice’s offerings Requirements Strong communication and relationship-building skills Ability to understand client needs and explain solutions clearly

Jobgether is seeking a Remote Client Success Manager to nurture strong partnerships with client organizations. This role centers on supporting mental health programs, working in close coordination with internal teams to meet client needs and achieve program outcomes. Key Responsibilities Build and maintain long-term client relationships, with a focus on satisfaction and retention. Work across departments to deliver tailored mental health solutions for clients. Use strategic thinking and clear communication to enhance the client experience. Lead projects that further the goals of the Client Success team and the wider organization. Location This position is remote-first and based in Columbia. Work from anywhere while contributing to a mission-driven team dedicated to mental health.

Role Overview Metergy Solutions is looking for a Client Success Manager based in New York, New York. This role centers on helping clients reach their goals using Metergy’s products and services. The Client Success Manager serves as the main contact for clients, guiding them from onboarding through ongoing support. What You Will Do Act as the primary point of contact for assigned clients Guide clients through onboarding and answer their questions Analyze client needs and develop tailored strategies to support their objectives Work closely with internal teams to optimize client outcomes Identify opportunities for upselling and recommend solutions Foster long-term client relationships and ensure satisfaction

Jobgether is hiring a Remote Client Success Manager based in Columbia. This position centers on building strong client relationships and supporting customers throughout their journey with our services. Role overview The Client Success Manager nurtures client connections, addresses questions, and helps clients get the most out of Jobgether’s offerings. Regular communication and thoughtful support are key parts of the job. A proactive approach helps maintain client satisfaction and encourages long-term partnerships. What you will do Maintain ongoing communication with clients to understand their needs Support clients in using Jobgether’s services effectively Work to ensure client satisfaction and address any concerns promptly Promote client retention and identify opportunities for growth Location This is a remote position based in Columbia.

Role Overview Spoton is hiring a Client Success Partner in Royal Oak, Michigan. This role centers on supporting clients and helping them reach their goals with Spoton's services. The Client Success Partner serves as the main contact for clients, offering guidance and building lasting relationships.

Bazaarvoice is hiring a Lead Client Success Manager in Austin, Texas. This position plays a central role in helping clients reach their goals and get the most value from Bazaarvoice’s products and services. Role overview The Lead Client Success Manager guides a team dedicated to client satisfaction, retention, and growth. Close collaboration with other departments is key to developing strategies that strengthen client relationships and support their ongoing success. What you will do Lead and mentor a team focused on supporting clients Work with cross-functional teams to build and implement strategies for client success Use data-driven insights to offer actionable recommendations that help clients achieve their objectives Requirements Experience in client success or account management roles Ability to lead teams and collaborate across departments Strong analytical skills to interpret data and guide client outcomes

Join RainFocus as a Manager of Client Success Management. In this fully remote role, you will be the driving force behind ensuring our clients achieve maximum value from our solutions. You will lead a dedicated team, cultivating relationships and guiding clients through their journey with our products.Your responsibilities will include developing strategic plans to enhance client satisfaction and retention, mentoring team members, and collaborating with cross-functional teams to deliver exceptional service. Your expertise will help shape client success initiatives that align with our company goals.

At CompStak, we aspire to transform the commercial real estate landscape by providing unparalleled access to accurate and transparent market data. Our innovative platform enables users to access critical information effortlessly, fostering better and quicker transactions for all stakeholders in the industry. Location: Manhattan, New YorkHybrid Work Environment: Three days in the office, with flexibility for change We are seeking a dynamic and results-driven professional to join our Client Success team as a Client Success Manager. This pivotal role is designed for individuals who are passionate about enhancing client satisfaction and driving growth. As a Client Success Manager, you will be instrumental in ensuring our clients have exceptional experiences with CompStak by acting as their trusted advisor. Your responsibilities will include proactive account management, fostering customer satisfaction, and identifying opportunities for upselling, cross-selling, and renewing our suite of products and services. Become a vital part of our mission to bring transparency to the commercial real estate sector!