Client Success Manager

LighthouseGreater Kuala Lumpur

On-site Full-time

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Experience Level

Manager

Qualifications

Proven experience in client success or a similar role. Strong understanding of AI and data-driven decision-making. Excellent communication and interpersonal skills. Ability to work collaboratively in a fast-paced environment. Customer-centric mindset with a passion for driving results.

About the job

The company has secured $370 million in Series C funding and reports annual recurring revenue exceeding $100 million. With a team of over 850 professionals across 35 countries, Lighthouse supports tens of thousands of hotels in 185 countries, including all major global chains and many independent properties. The platform enables hoteliers to respond quickly and consistently outperform competitors.

Our values

Pursuit of Excellence: Innovation and a deep investment in customer success drive the team. Curiosity and attention to detail shape the work.
Meaningful Impact: The team recognizes the importance of their work and its role in advancing Lighthouse.
Empowering Each Other: Collaboration and mutual growth are central. Individual strengths and shared goals are valued.

Lighthouse fosters a collaborative and supportive community, committed to making a difference for both customers and colleagues.

Location

The Client Success Manager position is based in Greater Kuala Lumpur.

About Lighthouse

Lighthouse is at the forefront of revolutionizing commercial strategy in the hospitality sector with its cutting-edge AI platform, empowering businesses to make informed decisions and drive revenue growth.

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