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Client Success Manager

ThoughtFullKuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia
On-site Full-time

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Experience Level

Experience

Qualifications

Requirements:Minimum of 3 years of experience in client success, account management, change management, or strategic Human Resources within a medium to large organization. Experience in a matrix environment, Software as a Service (SaaS), or management consulting is advantageous. Fluency in English and Chinese to effectively communicate with global stakeholders. Exemplary professional demeanor with strong stakeholder management skills across all levels, from entry-level to C-suite executives, alongside exceptional written and verbal communication skills tailored to diverse audiences. Possess strong business acumen, attention to detail, and excellent time management capabilities, allowing for effective planning, prioritization, and execution of multiple initiatives. Proactive, quick to learn, resourceful, and highly disciplined with a strong commitment to work. Continuously seek ways to streamline workflows, enhance efficiency, and maximize client impact.

About the job

About ThoughtFull:

ThoughtFull is dedicated to making mental health accessible for both personal and professional growth, supporting individuals through every stage of life, anytime and anywhere.

As a Temasek-backed organization, ThoughtFull stands at the forefront of mental healthcare innovation in Asia, providing comprehensive mental health services for corporate clients across the region and beyond. We take pride in being the first in Asia to introduce clinically validated text-based coaching and to collaborate with insurers, enhancing accessibility for individuals and businesses alike. Join our mission and be part of an exceptional team!

Role Overview: Client Success Manager

Your Responsibilities:

  • Foster strong relationships with key client stakeholders, managing the complete client lifecycle from onboarding and launch to ongoing engagement initiatives. Drive business growth through account renewals and increase annual recurring revenue while mitigating churn risks.
  • Enhance client satisfaction and trust by promoting adoption, retention, and engagement. Analyze client data proactively to provide insightful recommendations and identify upselling and cross-selling opportunities.
  • Exhibit a deep understanding of ThoughtFull’s products, services, and engagement strategies.
  • Design and implement activation programs and communication plans at scale, collaborating with internal teams to drive education, boost engagement, and create measurable impacts tailored to client needs.

About ThoughtFull

ThoughtFull is a pioneering mental health company passionately working to simplify mental health services for personal and professional development. Backed by Temasek, we lead the way in providing accessible and innovative mental healthcare solutions across Asia.

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