Client Support Analyst

Join our dynamic team as a Business Systems Support Analyst at Kepak, located in Blanchardstown, Dublin. In this pivotal role, you will be the primary resource for both technical and functional support of our Microsoft Dynamics 365 applications across the organization. Your contributions will be essential in ensuring seamless operations, user satisfaction, and alignment of systems with business processes.This is a full-time, permanent position reporting to the Business Systems Manager. We offer a flexible, hybrid working environment.Key Responsibilities:Act as the main support contact for Dynamics 365 Finance & Operations.Troubleshoot and resolve incidents, perform root cause analysis, and implement preventive solutions.Provide daily support to end-users, addressing queries and issues effectively.Facilitate onboarding for new users and manage their access permissions.Assist in workflows, templates, and automations within D365.Collaborate with internal developers on system enhancements.Support data migration and integration initiatives with other business systems (e.g., Power BI, SharePoint).Maintain comprehensive system documentation, including user guides and technical manuals.Work closely with cross-functional teams to ensure system capabilities meet business requirements.Engage in strategy meetings aimed at improving system usage and adoption.Stay informed about D365 updates, best practices, and emerging technologies.

Based in Dublin, the Staff Business Systems Analyst at Sony Interactive Entertainment Global plays a key role in shaping technology solutions that support how the company operates. This position is central to driving improvements that have a tangible impact on business processes. Key responsibilities Collaborate with teams from different parts of the business to identify their needs and challenges Examine business requirements and convert them into effective system designs Contribute to the implementation of strategies aimed at increasing efficiency and aligning with company objectives Role focus This role centers on bridging business needs with technology solutions, ensuring that new systems and improvements directly support company goals and daily operations.

We are seeking a talented and detail-oriented Business Systems Analyst to join our dynamic team at usm2. In this role, you will play a crucial part in analyzing business needs, identifying system requirements, and implementing solutions that enhance operational efficiency. If you thrive in a fast-paced environment and are passionate about leveraging technology to drive business success, we want to hear from you!

Join our dynamic team at Version 1 as a Business Analyst, where you will leverage your analytical skills to drive business improvements and deliver exceptional solutions to our clients. Your role will involve gathering requirements, analyzing data, and collaborating with stakeholders to ensure successful project outcomes.

Role Overview Version 1 is looking for a Senior Business Analyst based in Dublin. This role centers on supporting digital transformation projects across the company. The Senior Business Analyst will work closely with teams from different departments to understand business requirements, improve processes, and help deliver solutions that move the organization forward. What You Will Do Collaborate with cross-functional groups to identify and analyze business needs Support the development of strategic roadmaps for digital initiatives Contribute to project execution, particularly those involving data and cloud technologies Use analytical skills to interpret data and provide actionable insights Help inform business decisions through clear, data-driven recommendations About Version 1 Version 1 is committed to driving digital transformation and operational improvement. The Senior Business Analyst will play an important part in shaping solutions and supporting the company’s growth.

Join zerorisk as a Business Analyst (Implementation Manager), where you will play a crucial role in analyzing and implementing effective business solutions. You will collaborate with cross-functional teams to ensure successful project execution and meet client expectations. Your insights will drive the strategic direction of our projects, enhancing efficiency and productivity.

About UsAt Cornmarket, we are dedicated to enhancing the financial wellbeing of public servants and their families. With over 50 years of experience in serving public sector employees, we offer a comprehensive range of financial services, including car, home, health, and life insurance, along with income protection and retirement planning. As we embark on an exciting journey of digital transformation, we seek passionate individuals who share our commitment to delivering exceptional customer experiences.Role OverviewThe Transformation Business Analyst plays a pivotal role in the successful execution of Cornmarket's multi-year transformation program. You will bridge the gap between business needs and actionable requirements, ensuring that solutions align with customer, operational, and strategic objectives.This position is essential for driving process improvements, validating technology solutions, facilitating business engagement, and preparing for deployment. By combining analytical rigor with a keen sense of curiosity and transformation expertise, you will serve as a crucial partner across business, technology, and delivery teams.Key ResponsibilitiesRequirements & Solution DefinitionLead the elicitation, analysis, and documentation of business requirements, ensuring clarity and alignment with transformation goals.Develop detailed functional and non-functional specifications that accurately reflect business needs.Utilize structured thinking to challenge assumptions, identify root causes, and propose effective, experience-enhancing solutions.Collaborate with subject matter experts to define target-state processes, data requirements, and user journeys.Testing & Quality AssuranceOversee the creation of user acceptance testing (UAT) strategies, test plans, and scripts to ensure they validate requirements and experience intent.Coordinate UAT activities, including tester readiness, defect management, and business sign-off.Monitor solution quality throughout development, flagging risks and gaps promptly.Deployment & Business ReadinessAssist in deployment planning, including cutover activities, business communications, and readiness assessments.Ensure that affected teams are prepared for upcoming changes and that business processes and controls are updated accordingly.Work with Change & Organisation Design to support training needs and operational adoption.

Join our dynamic team at Mufg Investor Services as a Workday Financials Business Analyst. In this pivotal role, you will leverage your expertise in Workday Financials to enhance our financial operations and support our strategic objectives. Your analytical skills will be crucial in optimizing our financial processes and ensuring data integrity.As a key member of the Finance department, you will collaborate with cross-functional teams to gather requirements, design solutions, and implement best practices that drive efficiency and effectiveness. This is an exciting opportunity for a motivated individual looking to make a significant impact within a global organization.

Position - IT Helpdesk Support Analyst - Level 1About UsMason Hayes & Curran is a premier full-service law firm located in the vibrant Dublin Docklands. We pride ourselves on delivering exceptional legal advice and services to a diverse clientele, including multinational corporations, government entities, and institutional clients. With a robust team of over 600 professionals, we are well-equipped to handle a wide array of legal matters.The IT department is looking for a dedicated Level 1 Helpdesk Support Analyst to join our dynamic team of 11. This role is perfect for individuals with at least six months of experience in first-level IT support. You will have the chance to enhance your skills and advance your career in a supportive and collaborative work environment.Key ResponsibilitiesProvide first-level helpdesk support for all Mason Hayes & Curran users, managing phone inquiries and offering desk-side assistance.Maintain effective communication with all IT department members.Support various MHC systems, hardware, and software solutions.Perform basic network administration tasks, including user account setup.Receive training in IT Cybersecurity and all aspects of IT security to ensure compliance with best practices.Report the latest cybersecurity threats and trends to the IT Director.Assist with additional tasks and projects as assigned by IT staff.The IT team operates on a shift basis from 8 AM to 7 PM, Monday to Friday, and on-call phone support is required every five weeks. Candidates must be available to work within these hours as needed.

About UsMason Hayes & Curran LLP is a premier Irish law firm headquartered in Dublin, with additional offices in San Francisco, New York, and London. Over the past decade, we have established ourselves as the fastest-growing law firm in Ireland, specializing in business law with deep expertise across diverse sectors such as Energy, Technology, Financial Services, Built Environment, Healthcare, Life Sciences, and Charities.Position OverviewWe are actively seeking a highly motivated New Business Intake (NBI) Analyst to join our dedicated intake team. In this role, you will play a crucial part in facilitating client onboarding and ensuring the firm adheres to its regulatory responsibilities, including compliance with anti-money laundering laws and regulations. You will collaborate with various departments to initiate new matters, conduct client risk assessments, and perform necessary due diligence. Furthermore, you will be responsible for gathering and reviewing AML-related information and documentation to ensure that all new matters align with the firm’s policies and procedures. Additionally, you will provide support in addressing inquiries related to the client onboarding process.Key Responsibilities:Initiate new matters within the firm's practice management system, ensuring compliance with internal policies and procedures.Prepare engagement letters and coordinate with relevant solicitors.Assist in the analysis and administrative tasks to uphold compliance with AML and other regulatory requirements.Qualifications:A degree in Law or a related field, achieving at least a 2.1 classification.Minimum of 1 year of experience in KYC or a related role.Strong relationship-building skills across various teams within the firm.Meticulous attention to detail.A proactive and determined approach to tasks.Organized and methodical work style.Experience in initiating new matters is a plus, though training will be provided.Why Join Mason Hayes & Curran?Competitive salary and comprehensive benefits package, including pension, healthcare, and bonuses.A prestigious client portfolio with ample career advancement and development opportunities.An inclusive, friendly, and informal workplace culture.Flexible and hybrid working arrangements.A strong emphasis on employee involvement and engagement.

Onsite rotational role in Dublin, ROI.Full-time position with working hours from 08:00 to 18:00, excluding ROI Bank Holidays. You will cover early and late support hours as per the local rota. When not on the customer site, you may work from home or the Version 1 office.Department: ASPIRE Managed Services.Practice: Services Reliability Group.Role Overview:Join our ASPIRE Global Service Centre, the nucleus of our Service Management operations. Beyond a conventional Service Desk, we serve as the definitive authority and shared service delivery hub, managing all operational workflows, processes, and tools. Our commitment to integrating AI, ongoing improvement, and business innovation defines everything we do at Version 1. With a focus on enhancing self-service and automation, we leverage the powerful digital capabilities of ServiceNow ITSM to ensure a superior experience for our customers.We seek a dedicated and skilled Onsite Support Analyst based in Dublin, Republic of Ireland. In this position, you will be the primary point of contact for local technical support at our customer sites. Your role will involve delivering swift and professional assistance to address IT-related issues, empowering your colleagues and customers to maintain productivity and meet their objectives. With an emphasis on exceptional customer service, you will utilize your technical knowledge to ensure a reliable IT infrastructure. Whether you are resolving first-level issues, escalating complex challenges, or conducting maintenance tasks, your commitment to maintaining an efficient IT environment will be paramount.The ideal candidate will be instrumental in addressing advanced technical issues, particularly in Microsoft 365 and Windows operating systems while demonstrating proficiency in security practices (e.g., MFA), MacOS, mobile device management, and remote support tools. This position demands outstanding problem-solving skills, onsite presence, and a strong sense of customer empathy to handle escalations calmly and professionally.Key Responsibilities:Act as the initial point of contact for technical support via phone, email, or chat.Log and manage incidents, service requests, and inquiries within ServiceNow ITSM or customer systems.Conduct initial triage, diagnosis, and troubleshooting for IT issues, encompassing hardware, software, audio-visual, and network problems.Ensure timely resolution of incidents in accordance with Service Level Agreements (SLAs).Maintain accurate documentation of incidents, resolutions, and troubleshooting steps.Contribute to the development and upkeep of the IT knowledge base.Deliver outstanding customer service and cultivate strong relationships with colleagues and clients.

About UsAt Davy, we pride ourselves on the diverse talents of our team, which have been the cornerstone of our success for nearly a century. As we continue to expand, so do your opportunities for growth. Here, you are not just a team member; you are a vital contributor to our future.Who We AreFounded in 1926, Davy Group is a leading player in Ireland's wealth and capital markets. We offer a comprehensive array of services to high-net-worth individuals, self-directed investors, SMEs, credit unions, corporations, as well as domestic and international institutional investors.Our culture is built on three core values: client success, unity as one Davy, and the commitment to creating a lasting legacy. Aligned in our objectives, we work collaboratively to achieve outstanding results for our clients. As part of our dynamic team of over 900 professionals, you will be empowered to develop both personally and professionally.

Job Title: Business AnalystReports to: Head of Community Experience & CRMContract Type: PermanentHours: Full-time (35 hrs per week) – 9am to 5pm, Monday to FridayLocation: The Society operates a hybrid working model, combining remote and in-person work at our Dublin 4 office.Office Days: Attendance required on Wednesdays and Thursdays.Salary: €60,000 per annum________________________________________________About Us:Every three minutes, someone in Ireland receives a cancer diagnosis. At the Irish Cancer Society, we are dedicated to supporting those affected by cancer through every stage of their journey. As Ireland's foremost cancer charity, we focus on prevention, early detection, and end-of-life care, making a substantial difference in the lives of individuals impacted by cancer. We invest in transformative research, offer practical and emotional support, and advocate for enhancements in public cancer services.Role Overview:The Business Analyst will play a pivotal role in bridging business needs with technology solutions, providing structured technical analysis and requirements support. This position is essential for the successful execution of significant strategic projects, ensuring clarity in project scope and effective implementation. You will collaborate with various teams to comprehend organizational objectives, recommend critical technical process improvements, and align solutions with our mission to enhance outcomes for those affected by cancer.Key Responsibilities:1. Requirements Definition:Assist in stakeholder engagement to gather and document business requirements while providing technical insights for prioritization.Translate operational needs into well-structured functional and non-functional specifications, emphasizing technical clarity.Create comprehensive technical documentation to facilitate procurement, configuration, development activities, and test cases for new software projects.2. Process Analysis and Improvement:Map existing workflows to identify gaps, redundancies, and inefficiencies, ensuring optimized solutions in new projects.

Join our dynamic team as a Business Analyst where you will play a pivotal role in defining and executing a variety of key projects. This position offers an exciting and challenging opportunity for seasoned professionals who are passionate about creating closer connections with our customers’ core business operations.At Version 1, we are experiencing remarkable growth in several key practice areas. We seek talented individuals who thrive in a stimulating work environment that values honesty, integrity, excellence, and a strong commitment to our people and work-life balance.Engage in end-to-end project involvement, from leading workshops to overseeing design and delivery phases.Conduct root cause analysis and collaborate with business users to identify and translate their needs into effective solution designs and systems specifications.Create comprehensive Business Requirement Specification Documents.Manage stakeholders at all levels, from C-suite executives to on-the-ground developers, both internally and with clients.Support User Acceptance Testing (UAT) throughout all testing phases to ensure solutions are ready for launch.Work closely with stakeholders to gather, analyze, and document both business and technical requirements.Transform business needs into detailed functional and technical specifications.Collaborate with developers, data engineers, and QA teams to ensure solutions align with business objectives.Conduct gap analysis, process mapping, and feasibility studies.Develop and maintain dashboards, reports, and data models using tools such as SQL, Power BI, or Tableau.Identify opportunities for process enhancement and automation.

In this pivotal role reporting to the Head of Business Resilience, you will be instrumental in ensuring compliance with CP 14/0 (Operational Resilience) and the Digital Operational Resilience Act (DORA). Your contributions will fortify the firm's operational resilience framework, ensuring regulatory alignment while enhancing the organization’s capacity to effectively prevent, respond to, and recover from operational disruptions.

Mufg Investor Services is hiring a Contractor Business Analyst – Project Specialist for a hybrid role in Dublin. This position centers on analyzing business requirements and supporting projects that drive operational improvements. What you will do Collaborate with stakeholders from various teams to clarify business needs and project goals. Examine existing processes and highlight areas where efficiency can be improved. Assist in delivering solutions that support the organization’s strategic direction. Play a part in projects designed to enhance team operations. Work arrangement This position offers a hybrid schedule, combining on-site work in Dublin with remote days.

Join Primark as a Business Analyst in our Store Technology division. In this pivotal role, you will analyze and implement technology solutions that enhance the shopping experience in our stores. Your expertise will drive efficiency and innovation, ensuring our systems meet the dynamic needs of our customers.

Temporary Full-Time IT Business Analyst - Supply ChainJoin BWG Foods at our Head Office in Dublin, where you will play a pivotal role in enhancing our supply chain operations. Reporting directly to the Supply Chain Systems Application Manager, you will be instrumental in identifying and documenting business requirements to facilitate the procurement and implementation of effective solutions and processes. Key Responsibilities:Analyze existing supply chain processes to identify improvement opportunities that enhance efficiency and productivity.Collaborate within a multi-disciplinary team to develop user-friendly and effective applications.Gather user requirements through meetings and workshops.Manage projects for the procurement and implementation of specified solutions, including the development of test plans, scripts, and training documentation.Assist in user training and oversee user testing.Provide regular updates to stakeholders through meetings and progress reports.Ensure project timelines align with business priorities.

About Us:How has Web Summit earned its reputation as “the best tech conference on the planet” according to Forbes? It's all about fostering meaningful connections. Our tech events are essential because we facilitate interactions among the right people. Every member of the Web Summit team is dedicated to this mission.And we’re just getting started.We continuously aim to build upon the impact we have created at Web Summit. In the coming years, we plan to expand into new markets, promote global connectivity, address significant issues, and connect world leaders—all while positively impacting the environment and the communities we engage with.To build a better organization, we focus on personal growth. This is achieved by collaborating with the most ambitious individuals.About the Team:The Growth team operates at the intersection of marketing, operations, and data science. Positioned within Marketing & Analytics, we collaborate with every department in the organization to help them achieve their goals. Our ultimate objective is to drive the growth of the company and all our events at an accelerated pace using a data-driven, technical approach. Our guiding principle is to enhance numbers and improve processes across the organization.