Client Support Representative

Job Title: Deskside Support Representative - Distributed Client ServicesJob ID: S2LCFLLocation: Phoenix, AZDuration: 1 year (with potential for extension)As a Deskside Support Representative, you will be responsible for diagnosing, configuring, and installing a range of common applications, as well as installing and removing desktop PCs and monitors. Your role will include providing remote support for O365 on both workstations and mobile devices.Key responsibilities include: Performing basic Deskside Services including installation, movement, addition, and changes (IMAC), setting up configurations, and following provided scripts. You'll also provide software support for low-complexity issues on personal computers, assisting customers with problem identification and resolution related to hardware or platform issues, directly at their business location.Additionally, you will offer Deskside Support for software break/fix tasks related to limited complexity problems on platforms ranging from the current version of Windows to four previous generations, as well as the latest Apple operating systems. Familiarity with the Microsoft Office Suite and other common software applications is essential.

Join our dynamic team as a Deskside Support Representative in Phoenix, Arizona. We are seeking motivated individuals who are passionate about technology and customer service. In this role, you will provide essential technical support and assistance to users, ensuring their IT systems run smoothly and efficiently. Your expertise will help in troubleshooting and resolving issues, enhancing the overall user experience.

Payabli is a cutting-edge Payments Infrastructure and Monetization Platform specifically designed for vertical software companies. By leveraging a singular, developer-friendly API with low-code embedded payment components, Payabli empowers platforms to effortlessly integrate, monetize, and operationalize payments, transforming payments into an integral element of their platform and business strategy.Our solution unifies payment acceptance, issuance, and advanced operational tools, enabling software companies to manage and move funds through a consolidated infrastructure stack, providing complete control over the payment experience. With compliance to PCI DSS 4.0 and SOC 2 standards, Payabli’s infrastructure ensures enterprise-level reliability and trust, while utilizing AI-driven insights to enhance visibility, optimize operations, and accelerate revenue growth.Supported by top fintech investors such as QED Investors, Fika Ventures, TTV Capital, and Bling Capital, Payabli is redefining the benchmark for embedded payments infrastructure, fueling the next wave of vertical SaaS.Position Overview: As the Client Support Team Lead, you will play a pivotal role in establishing and expanding our frontline support operations while adopting a hands-on approach to customer service. You will develop team capabilities, set quality standards, and ensure top-tier service delivery to our 146+ partner platforms and over 100,000 merchants.Location: This is a fully remote position; however, candidates must be located in the Greater Phoenix area.Key Responsibilities:Team Leadership (60-70% of your time)Build and manage a dedicated team of 5-10 Client Support Associates to address tier 1 inquiries from merchants and partners.Design training programs for onboarding new hires and enhancing the skills of existing team members based on developed materials.Conduct quality assurance assessments of ticket responses and customer interactions to uphold service excellence and pinpoint improvement opportunities for agents and the team.Coach and mentor team members through individual meetings, performance evaluations, and skill development initiatives.Track team performance against SLA targets.

Job OverviewJoin PulseMediaNL as a Customer Service Representative, where you will serve as the vital link between our customers and our services. Your role will be pivotal in upholding our standards of quality, responsiveness, and customer satisfaction. You will assist customers throughout their journey, addressing inquiries, offering guidance, and ensuring they maximize the value of our services.This position is perfect for an empathetic individual who is solution-focused and excels in a fast-paced, digital environment.Your ResponsibilitiesCustomer Support & CommunicationAddress customer inquiries through email, chat, and phone promptly and professionally.Deliver accurate information regarding our products, services, and processes.Ensure each interaction fosters a positive and supportive customer experience.Issue ResolutionInvestigate and resolve customer issues efficiently, escalating when necessary.Take ownership of customer concerns from initial contact to resolution.Follow up with customers to ensure their satisfaction and closure.Customer Experience & ImprovementIdentify recurring issues and relay insights to internal teams.Contribute to the enhancement of support processes and customer journeys.Maintain detailed and accurate records of customer interactions in our internal systems.CollaborationCollaborate with Sales, Operations, and Product teams to meet customer needs.Support internal initiatives aimed at boosting customer satisfaction and retention.

Are you an enthusiastic professional looking for a rewarding career that provides flexibility and opportunities for advancement? Your search ends here! This position allows you to work remotely, offering a flexible schedule that enables you to harmonize your personal and professional commitments while progressing in your career.Why You Should Apply:1. Work-Life Balance: Enjoy the freedom to work from the comfort of your home while adjusting your schedule to accommodate your lifestyle, ensuring you have time for what matters most.2. Supportive Community: Become part of a welcoming environment that prioritizes work-life balance and offers the support and flexibility necessary for your professional growth.3. Mentorship Opportunities: Benefit from guidance provided by seasoned leaders committed to your success, helping you to develop and excel in your role.Key Qualifications:• Strong commitment to delivering exceptional customer service.• Excellent communication and interpersonal skills.• Proven ability to lead and motivate teams to achieve remarkable results.• Aspiration for professional development while maintaining a healthy work-life balance.If you're ready to begin a rewarding career path that prioritizes flexibility, growth, and support, we encourage you to apply today! Seize this opportunity to work from home, enjoy a schedule that aligns with your lifestyle, and receive mentorship as you further your career in client service management.Don’t let this chance pass you by to balance your personal and professional goals. Apply now to take the next step towards a fulfilling career!*All interviews will be conducted via Zoom video conferencing.(Global Elite Empire Consultants is a third-party recruiter, not an insurance agency).

Join our dynamic team at Collabera Inc. as a Senior Customer Service Representative! In this role, you will be the voice of our company, providing exceptional support to our valued customers. You will handle inquiries, resolve issues, and ensure a seamless experience for all clients.

Role Overview Tessenderlo Group is hiring a Customer Service and Logistics Support Representative in Phoenix. This position plays a key part in daily operations, focusing on both customer support and logistics coordination. Main Responsibilities Handle customer inquiries and provide timely assistance Coordinate logistics activities across departments Support efforts to improve and streamline operational processes Work to maintain high levels of customer satisfaction

We are seeking a dedicated and enthusiastic Client Service Associate to join our team at alphabeinsightinc. In this role, you will be the first point of contact for our clients, providing exceptional service and support. Your primary responsibilities will include addressing client inquiries, assisting with service-related issues, and ensuring a smooth and satisfactory experience for our customers.As a Client Service Associate, you will have the opportunity to work in a dynamic environment, where your contributions will directly impact client satisfaction and retention. If you are passionate about customer service and eager to grow your career in a supportive and innovative company, we want to hear from you!

At Cox Communications, we strive to connect people with the things they cherish most. Join our dynamic call center team as a Technical Support Customer Service Representative, where you will be the voice of our brand dedicated to Serving, Solving, and Selling.We provide a range of benefits designed to support our employees:Competitive salaries with opportunities for performance-based bonuses.Complimentary Internet access and discounted services from Cox.Comprehensive medical, dental, and vision coverage starting on your first day.A casual yet vibrant work environment that promotes engagement.Robust retirement plans, including 401(K) and pension options.A healthy work-life balance with up to 22 days of Paid Time Off in your first year, plus 7 paid holidays.Tuition assistance to help you further your education.Numerous community engagement initiatives, including volunteer opportunities.Flexible work arrangements, including potential remote work options in select markets.Career growth opportunities across the Cox family of companies.As a Technical Support Representative, you will:Deliver exceptional customer service, exceeding our customers' expectations.Engage in real-time troubleshooting to resolve technical issues.Educate residential customers on product usage and service enhancements.Identify opportunities to sell additional services while ensuring a superior customer experience.Embrace our core values of integrity, community, diversity, and customer commitment as you contribute to our mission to enhance the lives of our customers.

Join our dynamic team as the Director of Support Services, where you will play a pivotal role in leading IT projects for our esteemed clients. You will manage all support staff and oversee help desk services to ensure seamless deliverables. Collaborating with end-users and vendors, you will support diverse applications and environments, while engaging with client stakeholders to drive strategic vision.Your responsibilities will include regular client meetings, both on-premise and remotely, to support initiatives and maintain routine network operations in various Microsoft environments. You will also manage Active Directory environments, including Group Policies, and lead the deployment of infrastructure enhancements. Your expertise in Office 365 and client application maintenance will be vital as you research and deploy new applications to meet our client's evolving needs.

Overview:At Guidepoint, our Client Service team is pivotal to our success, ensuring that we deliver exceptional services to clients worldwide. We strive to understand each client’s distinct business challenges, providing them with essential insights that empower informed decision-making. Join us in setting the standard for excellence in client service and assist our clients in navigating significant business decisions in today's dynamic economy.Are you eager to elevate your career while enhancing your project management, interpersonal, and relationship-building skills? Do you thrive in a high-energy, collaborative environment where dedication is recognized and rewarded?If this sounds like you, we invite you to apply for the Research Manager, Client Service position at Guidepoint.This role is a hybrid position based in our Phoenix office.

Role overview RR Donnelley is hiring a Client Service Director for its Legal sector clients in Phoenix. This leadership position focuses on managing important client relationships and guiding a team that upholds strong service standards. The role is central to maintaining trust and supporting ongoing partnerships with clients in the legal field. Key responsibilities Manage and strengthen relationships with clients in the legal sector Lead, mentor, and support a team dedicated to delivering excellent client service Promote client satisfaction by maintaining clear communication and reliable follow-up Work with the team to understand client needs and provide strategic, customized solutions

Join PLS as a Customer Service Representative, the face of our brand, where you will deliver exceptional customer service, educate clients on our financial products, and ensure compliance with all regulations. Your role is crucial in maintaining our high standards and a welcoming environment for both customers and team members.

Join PLS as a Customer Service Representative (CSR) at our Phoenix location, where you'll be the face of our brand and the primary point of contact for our valued customers. In this role, you will provide exceptional customer service, educate clients on our diverse financial products, and ensure compliance with all company policies and regulations. Your commitment to excellence will help us maintain our reputation as a leading retail provider of financial services.

Overview: The Client Service team at Guidepoint plays a pivotal role in connecting clients with subject-matter experts, empowering informed business decisions. Our Associates are dedicated to understanding each client’s specific research needs and efficiently delivering the most relevant experts, often within hours. Join us and contribute to Guidepoint’s continued success! As a Client Service Associate, you will delve into your clients' unique business inquiries and pinpoint the experts who can provide the insights necessary to address those questions. You will actively recruit new experts into our extensive network of over 1,750,000 Guidepoint Advisors, ensuring they are perfectly matched to client needs. For many, this role serves as an excellent entry point into their professional careers post-college, offering valuable experience and growth opportunities in a dynamic environment.

Role Overview RR Donnelley is hiring a Client Service Director focused on the Legal sector in Phoenix. This position leads client engagement efforts and manages relationships with legal clients, working to deliver reliable, high-quality service. What You Will Do Guide client engagement initiatives and act as a primary point of contact for legal clients Develop and maintain strong client relationships Drive strategic solutions for clients and support legal document processing improvements Collaborate with team members to refine and expand service offerings Ensure compliance and uphold best practices in legal documentation Team and Impact Work alongside a skilled team dedicated to enhancing legal document services. Your leadership will help shape client experiences and support ongoing innovation within RR Donnelley's legal service line.

Join our dynamic team at Collabera as a Technical Support Representative in Phoenix, Arizona! In this role, you will be the first point of contact for our clients, assisting them with technical inquiries and providing exceptional customer service. Your expertise will help resolve issues efficiently and ensure a seamless experience for our users.

Join our dynamic team as a Customer Service Representative in Phoenix! We are looking for enthusiastic individuals who are passionate about providing top-notch support to our clients. In this role, you will handle customer inquiries, resolve issues, and ensure a positive experience for all customers.

Join Our Team as an Overnight Customer Service Representative!PLS Overview:At PLS, we believe you deserve better! PLS stands for People – Location – Service, and we take pride in being a premier retail provider of financial services. Our focus is on our customers, and our dedicated team members ensure that we exceed expectations every day. Headquartered in Chicago, the PLS Group operates over 200 financial service centers across 12 states. Our check cashing services offer customers convenient financial solutions to meet their daily needs, often providing more affordable and transparent options than traditional banks. Founded in 1997 by Bob and Dan Wolfberg, we are committed to serving our communities.Position Overview:As a Customer Service Representative (CSR), you will be the first point of contact for our customers, embodying the PLS experience. Your primary responsibility will be to deliver exceptional customer service while educating patrons about our products and services. You will also ensure compliance with company standards and regulatory requirements.Key Responsibilities:Delivering exceptional customer service to encourage repeat businessInforming customers about our range of products and servicesEnsuring all transactions adhere to federal, state, and local regulationsFollowing internal policies and procedures diligentlyMaintaining a balanced cash drawerAccurately processing transactions, including cash handlingUtilizing our point-of-sale system for transactions and information retrievalAddressing customer complaints or escalating them to the Store ManagerHelping to uphold a clean and inviting store environmentCarrying out other duties as assigned by management