Client Support Specialist

Role Overview Lightspeed Systems is hiring a Customer Technical Support Specialist in Austin, Texas. This role centers on helping clients resolve technical issues and understand product features. The position supports customers directly, aiming to create a smooth and positive experience with every interaction. What You Will Do Troubleshoot technical problems for clients Share clear, accurate product information Work to ensure each customer receives prompt and effective support What We Look For Interest in technology and problem-solving Commitment to helping customers succeed Strong communication skills

About SwapAt Swap, we are pioneering the future of commerce through our innovative AI-driven platform. We connect backend operations seamlessly with a cutting-edge storefront experience, empowering brands to sell products globally.Our platform is designed for brands that aspire to sell anything, anywhere. Swap centralizes global operations, streamlines intelligent workflows, and enables margin-enhancing decisions through real-time data insights. Our comprehensive suite of products includes features for cross-border sales, tax compliance, returns management, demand forecasting, and our state-of-the-art agentic storefront, providing merchants with complete transparency and the confidence to take action.We are cultivating a company culture that emphasizes clarity, creativity, and shared responsibility as we reshape the landscape of global commerce.About the RoleWe are looking for a dependable, organized, and technically adept Technical Support Specialist who thrives on problem-solving and delivering exceptional customer experiences. In this role, you will address technical inquiries from merchants, diagnose platform issues, and ensure timely and precise resolutions.This position fuses customer support with technical investigation: you will be part troubleshooter, part educator, and part liaison between merchants and our product and engineering teams. You will engage with various workflows, from analyzing API logs to assisting merchants with customs documentation, and play a vital role in enhancing our support function as we expand.Collaboration with our Customer Experience, Product, and Engineering teams will be crucial to keeping merchants on track and continuously improving our support processes.

Join the dynamic team at Catalate as a B2B Technical Support Specialist, where you will play a pivotal role in delivering exceptional customer support to our business partners. You will be responsible for troubleshooting technical issues, providing solutions, and ensuring a seamless user experience with our products.

About Future Secure AI Future Secure AI develops artificial intelligence solutions for global enterprises. The company focuses on tackling complex challenges across industries, guided by a set of BRAVER values: bravery, rigor, and curiosity. Leadership encourages open communication and values each employee’s role in the community. Professional growth is a priority, and success is seen as a shared journey. Role Overview The Customer Support Engineer will join the Austin, TX headquarters as a key member of the support team. This position acts as the main point of contact for customers, providing technical assistance and resolving complex issues related to the Future Secure AI platform. The role involves helping users with onboarding, troubleshooting, and explaining platform features. Customer feedback will be shared with product and engineering teams to improve the platform. What You Will Do Serve as the primary technical support contact for customers Assist users with onboarding and platform navigation Troubleshoot and resolve technical issues Clarify platform functionalities for users Advocate for customer needs within the organization Provide feedback to product and engineering teams Who Thrives Here Problem solvers with a technical background People who enjoy helping others and explaining technical concepts Those interested in the intersection of AI and security

Location: AustinCompany: DeepL GmbH About DeepL DeepL builds AI-powered language tools trusted by over 200,000 business clients and millions of users in 228 countries. Since 2017, under CEO Jaroslaw “Jarek” Kutylowski, the company has grown to more than 1,000 employees and is backed by investors including Benchmark, IVP, and Index Ventures. DeepL’s platform offers human-like translations, advanced writing tools, and real-time voice translation, all designed with security and intelligence in mind. Our Culture Teams at DeepL work at the intersection of AI and real-world impact. Employees often highlight the positive atmosphere, shaped by values like trust, curiosity, and care. The company supports growth, innovation, and well-being, aiming to make communication easier and more connected for millions. Learn more about DeepL’s culture on LinkedIn, Instagram, and the DeepL Blog. Role Overview: Senior Premium Customer Support Specialist The Senior Premium Customer Support Specialist provides high-level support to Premium and Enterprise customers around the world. This role handles complex issues, manages escalations with confidence, and works closely with internal teams to deliver effective solutions. The position blends technical troubleshooting with direct client interaction, focusing on improving the customer experience at every step.

Sona builds workforce management software for frontline organizations. Many of these teams still rely on paper, spreadsheets, or legacy systems to coordinate their most important asset: people. Sona’s platform brings together scheduling, HR, payroll, and communication tools, helping large frontline employers improve staffing and empower their teams. In just four years, Sona has reached over 100,000 frontline workers and grown to more than 140 employees. The company has raised over $100 million from investors such as Felicis, Northzone, Gradient Ventures (Google), SpeedInvest, Antler, Notion Capital, and angel investors including Tom Blomfield (Monzo). Role Overview Sona is hiring its first Technical Support Engineer in the US. This hybrid role is based in Austin and works closely with the UK support team, as well as the Solutions Architect and Project Manager in Austin. The position focuses on supporting US customers and shaping the support function in this region. What You Will Do Provide technical support to customers via email and live chat Troubleshoot complex product issues and communicate findings to the development team Assist customers with product configuration, data uploads, and User Acceptance Testing (UAT) before launch Act as a bridge between customers and internal teams, ensuring smooth onboarding and successful go-live experiences Collaborate across time zones with colleagues in the UK and Austin Help shape support processes and influence how the US support operation develops What Makes This Role Unique First technical support hire in the US, with the chance to build and refine local processes Work closely with experienced teams in both the US and UK Gain hands-on exposure to Sona’s platform and customer base Opportunity to make a visible impact on customer experience and company growth Location Hybrid role based in Austin.

Join our dynamic team at bcforward3 as a Customer Support Specialist where you'll be the first point of contact for our valued customers. Your role will involve addressing inquiries, resolving issues, and providing top-notch service to ensure customer satisfaction. If you are passionate about helping others and have excellent communication skills, we want to hear from you!

As an Enterprise Customer Support Specialist at Canva, you will play a pivotal role in ensuring our enterprise clients receive top-notch assistance and support. Your expertise in customer service will be critical in helping our users navigate our platform's vast capabilities, solving any issues they encounter, and enhancing their overall experience with Canva. You will collaborate closely with various teams to drive customer satisfaction and retention.

Edlink is searching for a Technical Support Specialist to join its Austin-based team. The company builds technology that connects learning platforms and school data systems, supporting over 60 million users across 5,000 districts and universities. As one of the earliest hires, this role will help shape how Edlink grows and serves its clients. Role overview This position centers on supporting Edlink’s SMB clients. The Technical Support Specialist manages the support pipeline, coordinates communication between Client Success, Engineering, and clients, and ensures a smooth experience across all touchpoints. Daily work involves live client interactions via Slack, email, and Google Meet, as well as handling a backlog of cases in the ticketing system (Pylon). The role also involves escalating technical issues by collaborating with developers, documenting JIRA tickets, and troubleshooting API-related concerns. Building a strong understanding of Edlink’s technology, client needs, and industry use cases is essential. As the company evolves, responsibilities may shift to support new initiatives and improvements in process, response times, and customer satisfaction. What you will do Act as the primary contact for SMB clients, delivering high-quality technical support Manage the support pipeline and facilitate communication between internal teams and clients Engage with clients through Slack, email, and Google Meet, focusing on their experience Handle and resolve cases within the Pylon ticketing system Work with developers to escalate issues, document JIRAs, and troubleshoot API faults Develop a deep understanding of Edlink’s technology stack, client personas, and industry context Contribute to ongoing improvements in processes and customer satisfaction Support various company initiatives as Edlink grows and adapts Requirements 2-4 years of experience in SaaS support, integrations, technical account management, or customer support Ability to understand APIs and explain technical concepts clearly Experience troubleshooting workflows across multiple systems and platforms Proven ability to independently investigate and resolve issues

As a Customer Care Specialist at bcforward, you will play a crucial role in delivering exceptional service to our valued customers. You will be responsible for addressing inquiries, resolving issues, and ensuring a positive customer experience at every touchpoint. Your strong communication skills and problem-solving abilities will be essential as you navigate customer interactions and provide tailored solutions.

Join Qualia, the premier B2B real estate technology company that revolutionizes the home buying and selling process into a seamless, secure, and enjoyable experience. Our innovative SMB and Enterprise solutions unite various stakeholders in the real estate ecosystem—including homebuyers, sellers, lenders, title and escrow agents, and real estate professionals—on a single digital platform that enhances clarity and transparency in real estate transactions. Every year, millions of consumers rely on Qualia to successfully close on their homes through our extensive network of business clients nationwide.WHAT YOU’LL WORK ONAs a Customer Support Specialist, you will serve as the primary liaison for the majority of Qualia users. Your responsibilities will include responding to inbound calls and emails, delivering training as needed, and assisting in resolving technical issues. You will keep abreast of Qualia’s functionalities and utilize this knowledge to improve customer engagement and troubleshoot reported challenges. Acting as a vital link between our users and Qualia’s internal teams, you will facilitate the smooth flow of information, ensuring effective communication that leads to actionable outcomes for all parties involved. Your role will be pivotal in fostering a positive customer experience that drives satisfaction and aids in retaining our user base.This position reports to the Manager of Tier 1 Support. Work shifts are available starting at 8:00 am, 9:00 am, and 10:00 am.

Join our dynamic team at base-power as a Customer Support Specialist, where you will play a crucial role in ensuring our clients receive exceptional service and support. In this position, you will be the front line of communication, assisting customers with inquiries and resolving issues promptly and effectively.

Join our dedicated team as a Customer Care Specialist, where you will provide impartial support to Medicaid Clients and Providers. You will address inquiries about eligibility, medical claims status, and various program-related questions. Our comprehensive training program will equip you with the necessary knowledge to excel in this role.In this position, you will assist in resolving problems as needed. You will be responsible for responding to phone inquiries promptly and courteously, ensuring clarity and conciseness in all communications. It is essential to document all interactions accurately in our online logs and transfer calls to other Call Center units when necessary. You will also be expected to meet individual performance metrics and carry out any additional duties assigned by management.We look forward to welcoming you to our team!

Position: Customer Care SpecialistCompensation: $13.25 per hourLocation: Austin, TX 78727Duration: 6+ MonthsJob Responsibilities:Offer impartial assistance to Medicaid clients and providers regarding eligibility, medical claims status, and various program inquiries (comprehensive training provided).Assist in resolving issues as necessary.Respond promptly and courteously to phone inquiries.Document all interactions clearly in online logs.Transfer calls to appropriate Call Center divisions as required.Achieve individual performance metrics.Perform additional tasks as assigned by management.

Join our dynamic team at Artech Information Systems LLC as a Deskside Support Specialist. In this role, you will provide essential technical support to our clients, ensuring they have the resources they need to succeed. We are looking for a proactive individual who can troubleshoot issues, assist with hardware and software installations, and enhance user experience.

Join Apptronik as an IT Support Specialist and become a critical part of our innovative team. In this role, you will be responsible for providing technical support and troubleshooting for our internal systems. You will work closely with various departments to ensure that all IT-related issues are resolved promptly, enabling our team to work efficiently and effectively.Your responsibilities will include managing help desk requests, maintaining hardware and software systems, and assisting with the implementation of new technologies. A strong customer service mindset is essential as you will be the first point of contact for IT-related queries.

Join our vibrant team at Functional Inspired Training as a Member Support Specialist! In this essential role, you will be the heart of our studio, dedicated to fostering an exceptional experience for all our members. You will support the studio team with membership discussions, engage first-time attendees, and assist with general studio operations as directed by the Studio Manager(s) and Director of Operations. As the primary contact for our members, your warm and welcoming presence will help create a positive atmosphere for everyone who enters our space.The Member Support Specialist will: Work flexible hours including early mornings, evenings, and weekends Conduct visual inspections of equipment before classes to ensure safety Maintain studio cleanliness and ensure equipment is returned to management standards Participate in networking and community events to boost studio visibility Stay current with FS8 brand and fitness standards Serve at the front desk while building relationships with members Make sales calls (as determined by your manager) and follow up on member inquiries Exhibit attention to detail to enhance the member experience Assist with stocking laundry and studio supplies, as well as preparing towels for classes Be open to evolving with trends and developments in the fitness industry Dress professionally and represent our brand positively Commit to a minimum of 20 hours per week and 40 calls per shift Perform any additional duties as assigned

The Global Onboarding & Support Specialist will act as the primary liaison for our franchisees during the initiation of new studio openings. This role is essential in overseeing the onboarding and support processes across the global FIT House of Brands network. The individual will play a crucial role in fostering relationships and driving the proactive onboarding and support initiatives for our company.Key ResponsibilitiesThe Global Onboarding & Support Specialist is expected to: Deliver exceptional service throughout the onboarding journey for all global FIT House of Brands studios. Implement effective onboarding and franchisee support policies to ensure consistency and efficiency across all brands. Quickly address and resolve onboarding-related inquiries from the global brands’ networks. Collaborate with divisional and senior leadership to assess and propose enhancements to the global onboarding platforms aimed at improving franchise onboarding services. Champion a culture of excellence, teamwork, and accountability within the onboarding support team. Work alongside cross-functional teams to meet established service level agreements and resolution timelines. Contribute to the overall success of the business by collaborating with various global teams. Provide insights and recommendations to the Onboarding & Support leadership team to ensure effective communication and process execution. Maintain and execute onboarding policies to ensure timely studio openings across all global brands. Foster strong relationships with franchisees to promote collaboration, empathy, and teamwork. Uphold a positive attitude and a commitment to providing an outstanding onboarding experience while maintaining a supportive internal environment. Qualifications At least 2 years of relevant experience. Strong background in fitness sales and an understanding of the successful operation of fitness businesses. Previous experience in customer support is preferred. Ability to think strategically and adapt quickly in a fast-paced environment. A Bachelor’s degree is preferred. BenefitsFIT is dedicated to providing competitive compensation and benefits. Comprehensive Medical, Vision, and Dental insurance. Competitive salary based on experience. 401(k) retirement plan. Flexible and unlimited paid time off (PTO). Casual work environment.

Join Nagarro as an Associate Engineer in our Technical Support team, where you will play a vital role in providing top-notch support to our clients. This position offers an exciting opportunity to develop your technical skills while working in a collaborative environment. You will be responsible for troubleshooting and resolving technical issues, ensuring customer satisfaction through effective communication and problem-solving.