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Cloud Database Support Engineer

On-site Full-time

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Experience Level

Experience

Qualifications

To succeed in this role, you should possess strong analytical skills, a deep understanding of database systems, and a passion for problem-solving. Knowledge of SQL, Linux, and cloud computing platforms is essential, along with excellent communication skills to work effectively across various teams.

About the job

SingleStore supports organizations facing complex data challenges by delivering advanced database solutions. The Cloud Database Support Engineer role involves tackling intricate technical issues for enterprise customers, often requiring a deep dive into database internals, memory management, Linux configuration, and SQL query optimization.

What you will do

  • Deliver technical support to enterprise clients via email and live chat, handling complex problems, identifying bugs, and resolving outages.
  • Reproduce customer-reported issues, document findings, and submit thorough bug reports or feature requests to engineering teams.
  • Collaborate with software developers, sales engineers, and technical account managers to keep all stakeholders informed about ongoing customer issues.
  • Guide customers to deepen their knowledge of SingleStore and general database operations.

Collaboration and growth

Support Engineers at SingleStore frequently expand their technical skills by adapting to new systems and technologies. The role involves researching unfamiliar tools and working with teams across development, query performance, product management, and infrastructure SRE. Curiosity and strong problem-solving abilities are essential, as each day brings new challenges.

Working hours

  • 6 AM IST to 3 PM IST
  • 2 PM IST to 11 PM IST

This position is based in India.

About SingleStore

SingleStore is a leading cloud-native database company that helps organizations harness the power of their data. Our innovative platform is designed to handle the most demanding data applications, enabling businesses to achieve remarkable outcomes through data-driven decision-making.

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