Cloud Support Engineer - Database

Join the innovative team at DigitalOcean, where you can make a significant impact in your career. Work alongside a vibrant community of talented professionals dedicated to creating the simplest scalable cloud solutions. If you embrace a growth mindset and thrive in a fast-paced environment, you’ll find a home here. We believe in winning together—learning, having fun, and making a real difference for the dreamers and builders around the globe.We are seeking a Customer Success Engineer II - Database who is enthusiastic about cloud infrastructure and database technologies, dedicated to providing outstanding customer experiences through high-touch, personalized support for our strategic accounts.In this role, you will be part of a dynamic team focused on empowering customers to successfully operate their workloads on our platform. You will closely collaborate with customers to troubleshoot issues, optimize database performance, and guide them on best practices for managed databases and cloud infrastructure.As a Customer Success Engineer II, you will develop a profound technical understanding of database systems and DigitalOcean products, enabling you to tackle increasingly complex customer scenarios. You will work cross-functionally with Product and Engineering teams to ensure exceptional customer outcomes. This position reports to the Manager of Customer Success Engineering.

NetBrain Technologies, Inc. is known for its no-code network automation platform, helping IT operations teams manage and scale complex hybrid multi-cloud networks. The Hyderabad-based team supports over 2,500 large organizations worldwide, automating key processes such as diagnostic troubleshooting, outage prevention, and protected change management. Role overview The Customer Success Network Engineer (also called Digital Customer Success Manager) works at the intersection of networking expertise and customer engagement. This hybrid role focuses on helping clients achieve their goals with NetBrain's automation platform. Success in this position requires strong technical skills, a knack for building relationships, and the ability to guide customers through onboarding and ongoing use of the product. What you will do Advocate for NetBrain use cases with assigned customer accounts. Help customers realize the value of automation by demonstrating effective use cases. Work with Services, Support, and R&D teams to encourage adoption of automation solutions. Develop and execute customer success strategies tailored to each client. Leverage digital tools and resources, such as webinars and reusable content, to boost customer engagement. Use Customer Success platforms (like Gainsight) to scale outreach. Deliver low-touch and tech-touch engagement through digital platforms. Provide training and coaching to ensure smooth onboarding and continued platform usage. Partner with Sales to identify opportunities for expanding customer accounts. Requirements 4–6 years of experience in networking, customer success, or post-sales roles, with at least 2 years in customer-facing positions (such as Support Engineer, Post-Sale Engineer, Technical Project Manager, or Delivery Manager). Background in a NOC or complex enterprise network environment (including ISP, Cloud provider, MSP, or Systems Integrator settings). Strong grasp of network protocols and troubleshooting methods. Excellent communication and interpersonal skills. Ability to collaborate effectively within a team. Skilled in using customer success and relationship management tools.

Global Healthcare Exchange Inc. seeks a Senior Database Operations Engineer in Hyderabad, Telangana. This position plays a central role in the Database Administration team, supporting the design, development, and maintenance of database solutions for both internal and external clients. The engineer will help manage the company’s corporate and cloud database infrastructure, supporting GHX DaaS and SaaS offerings. Role overview This role involves planning, designing, implementing, and supporting core database functions to meet corporate standards for performance, scalability, reliability, and compliance. Collaboration with operational and development teams is key to ensuring smooth service delivery and database reliability. What you will do Administer and manage databases, including backup and recovery, performance monitoring, data security, access management, installations, upgrades, patch management, and failover server management. Maintain data integrity and system security by following operational and security policies throughout the service lifecycle. Provide 24/7 monitoring, on-call support, and troubleshooting for database issues, and deliver operational feedback to development and release teams. Mentor and support junior database engineers. Work with database platform engineers on version upgrades and best practices. Requirements Bachelor's degree in Computer Science or a related field, or equivalent experience. 5-8 years of experience in Database Administration. Deep knowledge of at least one RDBMS or NoSQL platform (such as MongoDB, MySQL, PostgreSQL, ElasticSearch, Redis, Oracle, or SQL Server), plus basic familiarity with others. Experience working with hybrid and public cloud environments. Background in supporting implementation projects. Proven ability to manage databases in high transaction and high availability settings. Knowledge of horizontal scaling and high availability technologies (for example, Oracle RAC & Data Guard, SQL Server 'Always On'). Hands-on experience with Solaris, UNIX, Linux, or Windows operating systems in both physical and virtual environments. Experience with cloud-hosted databases, preferably on AWS. Preferred skills Strong analytical, critical thinking, and problem-solving abilities. Excellent interpersonal skills and a customer service mindset. Clear written and verbal communication skills.

As the Customer Success Engineering Manager at Sonatype, you will lead a dynamic team dedicated to enhancing the customer experience through technical expertise and strategic guidance. Your role will involve overseeing the implementation of our products, ensuring customer satisfaction, and driving continuous improvement initiatives. You will collaborate with various departments to align customer needs with product development, fostering a culture of innovation and excellence. Join us in empowering our customers to achieve their software development goals efficiently.

As a Senior Database Operations Engineer at Global Healthcare Exchange, Inc. in Hyderabad, this role centers on supporting and enhancing the database environments that drive GHX's DaaS and SaaS offerings. Reporting to the Manager of Database Administration, the position involves designing, developing, maintaining, and troubleshooting databases for both internal and external clients. The work requires close collaboration with operational and development teams to ensure database solutions meet company standards for performance, scalability, reliability, and compliance. What you will do Administer and manage GHX databases, with a focus on backup and recovery, capacity and performance monitoring, and maintaining secure data access. Handle database installations, upgrades, patching, and manage failover servers to ensure high availability. Protect the integrity and confidentiality of company data by following operational and security policies throughout the service delivery lifecycle. Provide 24/7 monitoring, on-call support, and troubleshooting for database issues, and deliver operational feedback to development and release teams. Mentor and guide junior database engineers as part of team development. Work alongside database platform engineers to coordinate version upgrades and promote best practices. Role overview This position oversees both corporate and cloud database infrastructure. The Senior Database Operations Engineer plays a key part in planning, implementing, and supporting critical database functions, always keeping company objectives and operational policies in view.

Senior MySQL Database Engineer III – Production Reliability & Platform EngineeringLocation: Remote in India (Hyderabad)Work Timings: 2 PM to 11 PM ISTJoin LivePerson (NASDAQ: LPSN), an industry pioneer in conversational AI and digital transformation. Our award-winning Conversational Cloud platform empowers top global brands to connect with millions of consumers, handling nearly a billion conversational interactions monthly. With our cutting-edge data analytics and safety tools, we unlock the full potential of conversational AI for superior business outcomes. Recognized by Fast Company as the #1 Most Innovative AI Company in the world, we are looking for talented individuals to help shape the future.Position Overview:We are in search of a Senior MySQL Database Engineer (L3) with over 8 years of experience in managing extensive production database environments. This role merges profound technical skills with strategic insight, emphasizing production reliability, platform engineering, automation, and architectural advancement.The successful candidate will serve as a technical leader, adept at designing scalable database solutions, mentoring peers, driving automation projects, and managing intricate production systems. You will engage with CloudSQL on GCP, spearhead migration projects, apply SRE best practices, and collaborate with engineering teams to ensure database reliability at scale.This position includes participation in 24/7 on-call rotations to provide continuous support for our critical MySQL infrastructure.

Are you passionate about cloud technology and customer success? Join DigitalOcean as a Senior Customer Success Engineer I specializing in Kubernetes! In this role, you will work closely with our customers to ensure they achieve success with our cloud solutions, particularly Kubernetes. You will provide technical guidance, troubleshoot issues, and build strong relationships with our clients to help them maximize their use of our services.

About Us Join us at Gather AI as we revolutionize the supply chain industry! We are not just developing software; we are forging a new frontier in warehouse intelligence. Our innovative platform harnesses the power of autonomous drones and existing equipment to gather real-time data, effectively digitizing processes that have long been manual and prone to errors. This transformation leads to smarter, safer, and more efficient operations, ultimately setting new standards for 'on-time, in full' delivery. If you're eager to contribute to groundbreaking technology and make a significant impact in a crucial sector, Gather AI is the right place for you. We are at the forefront of the rapidly changing robotics industry, and we welcome you to help us reshape the global supply chain, one intelligent warehouse at a time. About the Team At Gather AI, we are pioneers in Physical AI for intralogistics. Our use of autonomous drones and computer vision offers real-time insights that digitize warehouse operations and enhance supply chain efficiency. Our diverse engineering teams are laying the groundwork for intelligent, scalable solutions utilized across global operations. About the Role As a Staff Database Engineer, you will report directly to the engineering leadership team and take ownership of the evolution of our data infrastructure from foundational growth to enterprise-level reliability and performance. Your responsibilities will include defining strategies for replication, scaling, latency, and governance, positioning you as the primary authority on database operational excellence. Your work will directly influence the reliability and performance of our mission-critical system that supports Physical AI in warehouse operations. You will engage with systems designed for real-time, AI-ready data access at scale and collaborate with a fast-growing, tech-driven team to address complex infrastructure challenges—making a tangible, lasting impact on platform stability, product scalability, and AI workloads. What You’ll Do Lead the design, optimization, and scaling of relational and distributed databases to achieve uptime, performance, and latency objectives. Define and implement replication, multi-region read/write strategies, backup/HA, and disaster recovery solutions. Establish governance, compliance (ISO/SOC2), and operational standards for our data infrastructure. Drive database performance tuning, capacity planning, and lifecycle automation. Collaborate with engineering and infrastructure teams to ensure data systems meet evolving requirements.

CDP ETL & Database EngineerThe CDP ETL & Database Engineer will focus on the design, architecture, and implementation of sustainable and scalable solutions. We are seeking a candidate with a solid understanding of CRM methodologies, an analytical mindset, and experience in relational modeling within a hybrid architecture. This role involves driving technical initiatives and collaborating closely with the Solutions Management, Delivery, and Product Engineering teams. You will join a dynamic team of developers located in the US, India, and Costa Rica.Key Responsibilities:ETL Development – Responsible for constructing pipelines to deliver data downstream. You will analyze data, interpret business requirements, and establish interconnections between data sets while being familiar with various encoding formats like JSON and XML.Implementations & Onboarding – Collaborate with the team to onboard new clients onto the ZMP/CDP+. You will solidify business requirements, validate ETL files, establish user accounts, perform complex aggregations, and syndicate data across platforms. A hands-on approach with a focus on documentation and test-driven development is essential.Change Requests Management – Analyze change requests and determine the optimal approach for their implementation and execution, necessitating a deep understanding of the platform architecture. Implement and test changes in a development environment to ensure they do not disrupt downstream processes.Change Data Management – Adhere to established change data management procedures, actively participating in CAB meetings to present change requests. Prior to implementation, ensure processes are running smoothly in a development environment, and conduct peer-to-peer code and solution reviews before deploying production code.Collaboration – Work closely with various teams to ensure successful execution of tasks and alignment with business goals.

We are seeking an experienced IT Database Consultant to join our dynamic team at Squircle IT Consulting Services. The ideal candidate will possess a comprehensive understanding of the complete process of installing and configuring Oracle Revenue Management and Billing (ORMB) systems. Key responsibilities include:Proficiently installing and configuring ORMB on various systems.Deep knowledge of ORMB's major technical modules, specifically focusing on Management Operations (MO) and Business Operations (BO), including Algorithms, Maps & Zones, Business Services & Service Scripts, Batch Processing, and XAI & Web Services.Ability to analyze requirements and adapt components within ORMB accordingly.Expertise in navigating various ORMB modules and understanding the interrelationships between them, especially pertaining to Batch Jobs for Billing and their configurations.Preferred Qualifications:Thorough understanding of the ORMB database, including the relationships between tables and the significance of various keys.Familiarity with conversion tools and hands-on experience with SQL Procedures, Packages, queries, cursors, and optimization techniques.Demonstrated flexibility and a positive attitude in a collaborative environment.Knowledge of the healthcare domain.A solid grasp of SCRUM methodologies and best practices.

About CrunchyrollFounded by a passionate community of anime enthusiasts, Crunchyroll connects over 100 million anime and manga fans across more than 200 countries and territories. We deliver an exciting array of experiences, including streaming video, theatrical releases, games, merchandise, and events, all rooted in the beloved art and culture of anime.Join our dynamic team and be a part of shaping the future of anime!About the RoleAs Crunchyroll expands, we face unique challenges that present opportunities to support millions of anime fans globally. The Data Engineering team plays a vital role in providing exceptional support to our internal stakeholders, ensuring a remarkable experience for all Crunchyroll fans.In the position of Database Operations Engineer, you will be instrumental in maintaining and enhancing the reliability of our data infrastructure. Your contributions will significantly influence the availability and performance of our data services, empowering our organization to make informed, data-driven decisions. You will work closely with data engineers and software engineers to implement full automation and adopt best practices for comprehensive monitoring and alerting.

Join Zeta Global as a Customer Success Manager, where you will play a pivotal role in ensuring our clients achieve their desired outcomes through our innovative solutions. You will work closely with clients, understanding their needs and providing tailored support to enhance their experience. If you are passionate about customer success and have a knack for building strong relationships, we want to hear from you!

Join a leading consulting firm as a Senior Software Engineer specializing in Database Internals. We are seeking an experienced professional with a strong background in software development and database management. You will contribute to the design and implementation of high-performance database systems.Over 10 years of proven experience in developing database internals, or at least 7 years in the field combined with 3 years focused on compilers.In-depth knowledge of database internals including index management, join processing, balanced binary trees, sorting and merging, international collation ordering, and Boolean functions on integer lists and bitmaps.Extensive experience in compilers, including SQL/query language compilers, command processors, parser generators, abstract syntax trees, and code generators.Proficiency in programming with C/C++, demonstrating 10+ years of hands-on experience.Strong expertise in multi-threading across Windows and Linux environments, including locks and queues, memory management, and high-performance I/O processing.A solid track record of delivering complex, high-performance, robust, scalable, maintainable, and portable software applications.Experience in cross-platform development across Windows and at least one of the following: Linux, Unix, Solaris, or Mac OS X, utilizing object-oriented methodologies such as UML.

Join Cyara, the global frontrunner in AI-driven customer experience assurance, as we strive to eliminate poor customer experiences. Our unified platform excels in continuous testing and monitoring across voice, digital, messaging, and conversational AI channels, empowering top-tier brands to enhance over 350 million customer journeys annually. In an era where enterprises are rapidly implementing intelligent AI systems capable of real-time autonomous decision-making, Cyara delivers the assurance layer that transforms pilots into production-ready deployments. Our approach involves testing AI agents with other AI agents to identify what traditional scripts may overlook. From comprehensive journey visibility to AI governance, validation of trust, and compliance, Cyara guarantees that every interaction is seamless and every AI engagement effectively addresses customer issues while delighting them. We enable businesses to provide secure, seamless, and high-quality customer experiences at scale.

Cyara stands at the forefront of AI-driven customer experience assurance, dedicated to eliminating poor customer interactions. As the sole integrated platform for ongoing testing and monitoring across voice, digital, messaging, and conversational AI channels, Cyara equips numerous leading global brands to enhance over 350 million customer journeys annually. With organizations swiftly implementing adaptive AI systems that learn and make autonomous decisions in real-time, Cyara delivers the critical assurance layer that transitions pilot projects into fully operational deployments—validating AI agents using AI agents to identify what traditional scripts may overlook. From comprehensive journey visibility to AI governance, trust validation, and compliance, Cyara guarantees that each interaction functions seamlessly, resolving customer issues while providing an exceptional experience. We empower businesses to deliver secure, seamless, and high-quality customer experiences on a large scale. Interested in learning more? Explore our website: www.cyara.com

Join our dynamic team at Squircle IT Consulting Services Pvt Ltd as a Database Testing Specialist! In this role, you will be responsible for ensuring the integrity and performance of our database systems through rigorous testing procedures. Your keen attention to detail and analytical skills will help us maintain high standards in our data management practices.

We are seeking a dynamic and results-oriented Product & Customer Success Analyst to join our team at weekday-1 in Hyderabad. This role is pivotal in understanding customer needs, analyzing product performance, and ensuring our clients achieve success with our offerings. You will work closely with cross-functional teams to enhance product features and improve customer satisfaction.

About Zeta Zeta builds cloud-native banking platforms for financial issuers. The company focuses on scalability and compliance, helping banks modernize their technology and deliver secure digital banking experiences. Currently, Zeta supports more than 25 million cards in 7 countries. The team includes over 1,700 professionals, known as Zetanauts, working across India, the US, EMEA, and Asia. Backed by investors such as SoftBank Vision Fund and Mastercard, Zeta reached a $2 billion valuation in 2025. For more about the company, visit https://www.zeta.tech/in/. What Zeta Builds Tachyon: a cloud-native banking stack built for large-scale systems Role: Senior Associate - Customer Success (Hyderabad) This role supports Zeta’s mission to address real customer challenges, modernize legacy systems, and strengthen core banking fundamentals. The Senior Associate - Customer Success position is based in Hyderabad.

Join our dynamic team at Squircle IT Consulting Services Pvt Ltd as a Teradata Database Administrator. In this role, you will be pivotal in managing and optimizing our Teradata databases. You will ensure data integrity, performance tuning, and support data migration efforts. If you are passionate about database technology and eager to enhance your skills in a collaborative environment, we would love to hear from you!