Cloud Support Engineer I

SingleStore supports organizations facing complex data challenges by delivering advanced database solutions. The Cloud Database Support Engineer role involves tackling intricate technical issues for enterprise customers, often requiring a deep dive into database internals, memory management, Linux configuration, and SQL query optimization. What you will do Deliver technical support to enterprise clients via email and live chat, handling complex problems, identifying bugs, and resolving outages. Reproduce customer-reported issues, document findings, and submit thorough bug reports or feature requests to engineering teams. Collaborate with software developers, sales engineers, and technical account managers to keep all stakeholders informed about ongoing customer issues. Guide customers to deepen their knowledge of SingleStore and general database operations. Collaboration and growth Support Engineers at SingleStore frequently expand their technical skills by adapting to new systems and technologies. The role involves researching unfamiliar tools and working with teams across development, query performance, product management, and infrastructure SRE. Curiosity and strong problem-solving abilities are essential, as each day brings new challenges. Working hours 6 AM IST to 3 PM IST 2 PM IST to 11 PM IST This position is based in India.

DigitalOcean is hiring a Cloud Support Engineer - Database for its Bengaluru office. This team focuses on helping customers get the most from cloud infrastructure and managed database products. The role supports key accounts with direct, hands-on problem solving and guidance. What You’ll Do Troubleshoot database and cloud infrastructure issues for customers, working closely with users to resolve problems quickly and thoroughly. Advise customers on best practices for managed databases and DigitalOcean’s platform. Collaborate with Product and Engineering teams to address complex scenarios and ensure strong customer outcomes. Grow technical knowledge across a range of database systems and DigitalOcean services. Who We’re Looking For Interest in cloud infrastructure and database technologies. Commitment to delivering responsive, high-quality support for customers. Enjoys working as part of a collaborative, energetic team. Ready to build expertise in managed databases and cloud solutions. Reporting Line This position reports to the Manager, Cloud Support Engineer.

Join our dynamic team as a Cloud Support Engineer - Database, where you will play a vital role in ensuring our customers have a seamless experience with our cloud-based database services. As a Cloud Support Engineer, you will leverage your technical expertise to troubleshoot and resolve issues, provide guidance on best practices, and enhance our customers' understanding of our cloud solutions.

Join DigitalOcean as a Senior Cloud Support Engineer specializing in AI/ML and databases! In this role, you will leverage your expertise to assist clients in optimizing their cloud infrastructure and resolving complex technical issues. Your ability to communicate effectively and your strong problem-solving skills will be key in delivering exceptional support to our customers.

Join our dynamic team at DigitalOcean as a Senior Cloud Support Engineer, specializing in AI/ML and database technologies. In this impactful role, you will leverage your expertise to provide exceptional technical support, troubleshoot complex issues, and collaborate with cross-functional teams to enhance our cloud services. Your contributions will be pivotal in ensuring our clients achieve their goals using our innovative infrastructure and tools.

Join Point72 as a Database Support Engineer, where you will be a crucial part of our technology team, ensuring the stability and performance of our database systems. You will work closely with various departments to provide expert support, troubleshoot issues, and implement solutions that enhance our data management capabilities.

Join our dynamic team as a MongoDB Database Engineer where you will be responsible for managing, optimizing, and automating production-grade MongoDB clusters in enterprise environments. This role is not for the faint-hearted; it requires a profound understanding of MongoDB internals—we're looking for someone who can own cluster health, performance, and automation from start to finish. Key ResponsibilitiesAdminister and support MongoDB replica sets and sharded clustersDesign and maintain robust high availability and disaster recovery strategiesPerform backups, restores, upgrades, and patching with minimal or zero downtimeMonitor cluster health, replication lag, disk usage, and query performanceDiagnose and resolve issues such as slow queries, locking problems, index inefficiencies, and capacity bottlenecksImplement security best practices including:Authentication & authorization (RBAC)TLS / encryption at restAuditing and access controlsAutomate MongoDB operations using Ansible, scripts, and CI/CD pipelinesSupport MongoDB deployments on AWS / Azure / GCPCollaborate closely with application and DevOps teams for schema design and performance optimizationParticipate in on-call rotations and manage production incidentsMaintain thorough operational documentation and runbooks

We are seeking a skilled Cloud PostgreSQL Database Administrator to join our dynamic team at Techvedika. In this role, you will be responsible for managing, optimizing, and securing our PostgreSQL databases hosted in the cloud. Your expertise will be critical in ensuring high availability, performance, and reliability of our database systems.

Join Tiger Data, a pioneer in data infrastructure, as a Weekend Database Support Engineer. Our cutting-edge PostgreSQL platform is tailored for transactional, analytical, and agentic workloads, empowering developers and businesses globally. At Tiger, we accelerate real-time insights and drive intelligent applications while maintaining a commitment to direct communication, accountability, and collaborative excellence.In this multifaceted role, you will become a vital part of our Technical Services team, leveraging your deep database expertise across our entire technology stack, including PostgreSQL/TimescaleDB, Kubernetes, and AWS/Azure cloud infrastructure.This is more than just a database support position; you will engage with diverse challenges daily — from optimizing complex analytical queries to troubleshooting cloud and Kubernetes issues, and assisting customers with features built on top of the database. Your problem-solving skills will shine as you resolve network issues and utilize browser DevTools to trace API failures.If you thrive on variety and enjoy solving complex technical challenges while working closely with customers, this role is perfect for you. You will gain expertise across our platform while enhancing your database knowledge.Familiarity with TimescaleDB is a must! Please sign up for a free trial and try it out before your interview: https://console.cloud.timescale.com/signupCheck out our tutorial here: https://docs.tigerdata.com/tutorials/latest/real-time-analytics-transport/Tiger Data operates as a remote-first organization. This is a permanent weekend shift role, with a 4-day, 10-hour schedule from 7 am - 5 pm IST (1:30 am to 11:30 am UTC), Friday through Monday.

Join Tiger Data, the innovative leader in PostgreSQL platforms formerly known as Timescale, where we empower developers and organizations with the fastest solutions tailored for transactional, analytical, and agentic workloads. Our platform is trusted by thousands globally, accelerating real-time insights, driving intelligent applications, and supporting critical infrastructure at scale. We are a remote-first organization, dedicated to clear communication, accountability, and collaborative excellence, as we redefine data infrastructure for speed, flexibility, and simplicity.We are seeking a dynamic Database Support Engineer to enhance our Technical Services team. While a strong foundation in database management is crucial, this role offers the opportunity to engage with our entire technology stack — from PostgreSQL/TimescaleDB to Kubernetes, AWS/Azure cloud infrastructures, and beyond.This role transcends traditional database responsibilities. You will operate at the nexus of databases, cloud infrastructure, and modern platform engineering. Every day will present unique challenges—from optimizing complex analytical queries to resolving issues related to cloud, Kubernetes, and database-integrated features across distinct services. You'll troubleshoot network concerns and utilize browser DevTools for tracing API errors, delivering comprehensive support to our customers across the technology spectrum.By joining us, you will deepen your database expertise while gaining insights into our entire platform. If you thrive on variety, enjoy tackling complex technical challenges, and relish direct customer interaction, this role is perfect for you!Familiarity with TimescaleDB is essential! Prospective applicants should sign up for a free trial and evaluate the platform prior to applying or interviewing. https://console.cloud.timescale.com/signupExplore a tutorial here: https://docs.tigerdata.com/tutorials/latest/real-time-analytics-transport/Tiger Data operates as a remote-first company. This is a full-time role prioritizing APAC time zones.This is a permanent weekday position with 5-day, 8-hour shifts from Monday to Friday.While primarily a weekday role, occasional on-call coverage may be necessary.

Join Zscaler as a Staff Database Development Engineer, where you will play a pivotal role in designing and implementing robust database solutions that enhance our cloud security platform. You will collaborate with cross-functional teams to ensure optimal performance and reliability of our database systems.

Join a dynamic team as a Cloud Support Engineer I for one of Weekday's esteemed clients!Salary Range: ₹800,000 - ₹1,000,000 (INR 8 - 10 LPA)Minimum Experience: 2 yearsWork Location: Remote (India), PuneJob Type: Full-timeAs a Cloud Support Engineer, you will play a vital role in delivering exceptional technical support for our cloud-based products. You will be responsible for troubleshooting customer issues, contributing to the Strategy Community’s growth, and enhancing your product knowledge to ensure superior service delivery. We seek a candidate who is not only passionate about technology but also excels in challenging environments and has a strong desire to assist others.

At Nice, we embrace challenges and push our boundaries to achieve greatness. We are visionaries and innovators, striving to set and exceed the highest standards. If you have a similar mindset, we invite you to explore an extraordinary career opportunity that will ignite your passion.What does this role entail?Join our dynamic Cloud Operations team, delivering 24/7 critical support for our global clientele. As a Senior Cloud Database Administrator, you will be responsible for designing, automating, and optimizing our distributed database architecture utilizing MySQL, Postgres, MongoDB, and Amazon RDS. Your expertise will be essential in ensuring high availability, scaling our infrastructure through automation, and collaborating closely with our engineering team to enhance our data models, support application development, and drive data analytics initiatives.

About Neo4j:Neo4j is a leading graph intelligence platform that revolutionizes data management, transforming raw data into actionable insights to fuel the evolution of intelligent applications and AI systems. Our solution offers enterprise-grade knowledge graphs that ensure accuracy, transparency, and governance in AI operations. Trusted by 84 of the Fortune 100, we provide the most comprehensive and user-friendly graph capabilities across various environments and data sources, supported by a vibrant global community dedicated to graph technology.Designed to function seamlessly across all cloud environments, our platform integrates effortlessly with existing systems to support dynamic, personalized, and autonomous AI solutions. By delivering rapid insights and contextual knowledge, we enhance the experiences of both customers and employees alike.Our Vision:At Neo4j, our commitment lies in helping the world derive meaning from data.As the landscape of business, society, and knowledge becomes increasingly interconnected, our innovative technology empowers organizations to uncover and comprehend complex data relationships. We are pioneers in the graph database domain, transforming how businesses harness their data to drive innovation and maintain a competitive edge.The RoleAs a Cloud Operations Engineer, you will be adept at troubleshooting server and database technical issues. Your primary responsibility will be to effectively manage and monitor our clients' Neo4j database environments, ensuring optimal application performance and infrastructure availability. This position is crucial in guaranteeing that our customers can successfully deploy and manage Neo4j in their production environments. It is ideal for a technically skilled individual who thrives on problem-solving and enjoys direct collaboration with clients.ResponsibilitiesEngage in the On-Call rotation as a member of the Cloud Managed Services team, addressing incidents that affect Neo4j cloud infrastructure availability to support customer requests effectively.Collaborate with the Cloud Managed Services Team during business hours and occasionally during off-hours, managing and supporting the Neo4j database infrastructure for our clients while resolving escalations related to cloud-hosted environments.

Founded in 1983, Caxton Associates is a premier global trading and investment firm with a presence in major financial hubs including New York, London, Singapore, Monaco, Bangalore, and Dubai. Our focus is on managing both client and proprietary capital through sophisticated global macro hedge fund strategies.Your RoleWe are looking for a talented Database Engineer to enrich our technology team in Bangalore. This is a hands-on position where you will take significant ownership of essential data platform components, emphasizing their design, development, and optimization.You will collaborate with teams across our London and New York offices, playing a crucial role in evolving and scaling our data platform to directly support trading and investment decision-making on a global scale. This role demands strong technical skills, a keen eye for data quality, and the capacity to thrive in a fast-paced, mission-critical environment.Key ResponsibilitiesPartner with Technology, Quantitative, and Risk teams to create data solutions for reporting and analytics.Design and implement scalable database architectures, including schemas, tables, indexes, and stored procedures.Develop and maintain Python ETL pipelines for trade, position, and pricing data.Create and support reporting and visualization tools utilizing Tableau.Ensure data integrity, security, and high availability across both production and non-production settings.Monitor and enhance database performance through query tuning, indexing, and execution plans.Leverage AWS services (RDS, Aurora, S3) to construct scalable, resilient data platforms.Conduct database maintenance tasks, including backups, recovery, and integrity checks.Implement database security best practices, focusing on user permissions and roles.Support and enhance global data platform operations across various regions.Document database structures, processes, and best practices comprehensively.

Join Eurofins Scientific as a NoSQL Database Engineer, where you will be instrumental in managing and optimizing our NoSQL databases. You will collaborate with cross-functional teams to design scalable database solutions that meet the evolving needs of our business. This position offers the opportunity to work with cutting-edge technology and contribute to innovative projects in a dynamic environment.

Join the innovative team at DigitalOcean, where you can make a significant impact in your career. Work alongside a vibrant community of talented professionals dedicated to creating the simplest scalable cloud solutions. If you embrace a growth mindset and thrive in a fast-paced environment, you’ll find a home here. We believe in winning together—learning, having fun, and making a real difference for the dreamers and builders around the globe.We are seeking a Customer Success Engineer II - Database who is enthusiastic about cloud infrastructure and database technologies, dedicated to providing outstanding customer experiences through high-touch, personalized support for our strategic accounts.In this role, you will be part of a dynamic team focused on empowering customers to successfully operate their workloads on our platform. You will closely collaborate with customers to troubleshoot issues, optimize database performance, and guide them on best practices for managed databases and cloud infrastructure.As a Customer Success Engineer II, you will develop a profound technical understanding of database systems and DigitalOcean products, enabling you to tackle increasingly complex customer scenarios. You will work cross-functionally with Product and Engineering teams to ensure exceptional customer outcomes. This position reports to the Manager of Customer Success Engineering.

Join a dynamic team at one of Weekday's esteemed clients!Compensation: ₹1,400,000 - ₹1,700,000 (INR 14-17 LPA)Minimum Experience Required: 2 yearsPosition Location: PuneEmployment Type: Full-timeThe Cloud Support Operations Engineer II is pivotal in maintaining the security, stability, and performance of our cloud environments. This role emphasizes the maintenance, upgrades, and automation of cloud infrastructure to foster robust and scalable operations, directly influencing platform reliability and developer productivity.Key Responsibilities:Maintain and enhance cloud infrastructure to ensure optimal performance.Automate processes to improve efficiency and reliability.Provide customer support during specified hours of 12:00 PM to 9:00 PM IST.Collaborate with development teams to ensure seamless operations.Essential Qualifications:Bachelor’s degree in Computer Science, Engineering, or related field.Minimum 3 years of experience in IT customer service or a customer support role.At least 2 years of hands-on experience with cloud platforms, especially AWS and Azure.A minimum of 1 year of experience in troubleshooting or administering the MicroStrategy Platform.Proficient in automation tools and scripting languages such as Python, Ansible, Jenkins, and PowerShell.Experience with operating systems like RedHat, Amazon Linux, and Windows.Familiarity with containerization technologies like Docker and Kubernetes.Exceptional analytical, problem-solving, and troubleshooting skills.Strong verbal and written communication skills in English, with the ability to mentor others on technical subjects.Adept at managing multiple priorities and meeting deadlines under pressure.Willingness to work onsite at the Pune office five days a week.

Join our dynamic team at Tekion as a Senior Database Engineer, where you'll play a pivotal role in designing, implementing, and maintaining our database systems. This is an exciting opportunity to leverage your expertise in database architecture and optimization to drive innovation and efficiency in our operations.

Join ValGenesis as a Senior Software Engineer, DatabaseAt ValGenesis, we are dedicated to providing cutting-edge digital validation solutions tailored for life sciences organizations. Our innovative suite of products is trusted by 30 of the top 50 global pharmaceutical and biotech companies, empowering them to embrace digital transformation, ensure total compliance, and achieve excellence in manufacturing across their product lifecycles.If you're passionate about technology and excited to develop enterprise-level cloud products with a focus on quality, security, and performance, we want to hear from you!