Co-Founder & CEO - AI-Driven Reverse Logistics

Location: San Francisco, CA (in-office, 5 days a week)Schedule: Full-time, Monday to Friday, 9:00 AM to 5:00 PM Role overview The Operations and Logistics Assistant supports the daily flow of shipments and logistics at Overview. This position is central to keeping operations efficient and reliable. The role is hands-on and based in the San Francisco office e…

About the Role DoorDash is hiring an Associate Manager for the Dasher & Logistics Strategy & Operations team. This role shapes how logistics run across the platform and supports the Dasher community. The position can be based in New York, San Francisco, Chicago, Seattle, Los Angeles, Austin, Washington D.C., or remote within the United States. What You Will Do Work with cross-functional partners to strengthen DoorDash’s delivery network and logistics operations Analyze data to spot trends, surface opportunities, and address challenges in real time Drive strategic projects that improve efficiency and support the Dasher experience Build and maintain relationships with internal and external stakeholders Design and implement new solutions to address operational needs Who We’re Looking For Strategic thinkers with a background in operations, analytics, or related fields Comfort working in a setting where priorities can shift quickly Strong communication skills and the ability to collaborate across teams Experience using data to inform decisions and drive improvements Locations New York, NY San Francisco, CA Chicago, IL Seattle, WA Los Angeles, CA Austin, TX Washington D.C. Remote (United States)

About the TeamThe New Verticals Strategy & Operations team is transforming the landscape of grocery, convenience, alcohol, and retail delivery through innovative first-party and third-party operations. Our DashMarts initiative represents our commitment to providing on-demand deliveries of household essentials, groceries, and other popular items directly to consumers. We also partner with third-party merchants to facilitate swift deliveries across various storefronts, ensuring a seamless experience for both merchants and consumers. This team is at the core of our mission to build a robust logistics platform powered by an efficient and high-quality delivery network.About the RoleThe New Verticals Logistics team is dedicated to enhancing operational efficiency and elevating the quality and speed of our delivery services. We aim to establish the most dependable same-day logistics platform, empowering local businesses to thrive. As an Associate Manager, you will play a pivotal role in formulating and implementing strategies that drive success in key markets while pursuing efficiency goals and sustainable growth for the organization. You will report to a Senior Manager in the Central Strategy & Operations team, and this position operates within a hybrid work model, combining remote work with in-person engagements at DashMarts and third-party locations.

Oura Health seeks a Logistics Specialist to support the Retail Operations team in San Francisco, California. This hybrid role centers on managing supply chain activities and ensuring products reach customers efficiently. Key responsibilities Manage supply chain processes for retail operations Coordinate product deliveries to customers on schedule Assist with improving and streamlining logistics workflows Work location This position is hybrid, with work based in San Francisco, California.

About PlasmidsaurusAt Plasmidsaurus, we are dedicated to expediting the discovery of new cures and fostering a healthier planet by enhancing the productivity of scientists. Our cutting-edge sequencing services are utilized daily by numerous innovators, including Nobel laureates, Fortune 100 pharmaceutical companies, and over 70,000 scientists globally.We began by transforming plasmid sequencing, making it significantly cheaper and faster through innovative sequencing technologies and a vast network of laboratories that provide rapid results. With the introduction of our new RNA-seq service, we are ambitiously expanding this revolutionary model throughout all areas of genomics. Our vision is to sequence everything, thereby granting scientists worldwide faster, simpler, and more cost-effective access to the data that drives discovery.Every member of the Plasmidsaurus team plays a pivotal role in shaping the future of biotech research. Together, we are constructing the world’s most efficient sequencing engine, operating overnight, scaling globally, and facilitating scientific breakthroughs at an unprecedented speed.About the RoleWe are searching for a strategic and hands-on leader to join us as the Head of Logistics. This role is crucial as we build and enhance our global logistics function to support our continued growth.In this position, you will devise systems, cultivate partnerships, and guide a high-performing team that ensures successful global launches and outstanding customer experiences. Your success will be measured by the proactive, data-driven nature of our logistics operations, ensuring seamless movement of shipments across first-mile routes and international borders, anticipating risks, and continuously improving turnaround times.In this role, you will:Lead the global logistics function, managing thousands of international shipments weekly while coordinating across various regions, time zones, and regulatory frameworks.Design logistics systems that minimize delays, lower costs, and increase reliability for transporting biological materials, all while scaling with global launches and company growth.Ensure business continuity by developing contingency plans for daily operations and emergencies, integrating redundancy and sustainability into logistics processes.

About the TeamThe New Verticals team at DoorDash is pioneering innovative methods to enhance customer satisfaction beyond traditional restaurant delivery.Our Catalog, Fulfillment, and Logistics team is committed to three primary objectives: efficiently onboarding merchants, ensuring prompt and precise order fulfillment, and optimizing our logistics framework. We achieve this by uncovering efficiencies, developing product tools, and implementing scalable operational processes. You will take ownership of metrics, leverage operational and product strategies, and drive significant outcomes across our Grocery, Convenience, Alcohol, and Retail sectors.About the RoleWe are seeking a dynamic Manager to lead a team of three and act as the Directly Responsible Individual (DRI) for New Vertical HQFR (High Quality Fulfillment Rate). This position resides within our Logistics pod and is responsible for achieving transformative enhancements in order quality and fulfillment performance—guaranteeing that consumers receive their complete orders every time.Your key responsibilities will include overseeing cancellations and HQFR performance, which encompasses reporting, root-cause analysis, and action planning. In addition to managing metrics, you will collaborate with cross-functional teams to ensure they deliver measurable results—partnering closely with Operations, Product, Engineering, as well as Merchant and Consumer teams to foster performance improvements throughout the ecosystem.This role requires a blend of operational diligence and strategic insight. You will:Lead comprehensive HQFR and cancellations performance, including company-wide OKR reportingIdentify and implement operational enhancements that significantly impact quality and fulfillment outcomesDevelop and nurture the next “big bets” to enhance order accuracy while minimizing avoidable cancellationsFacilitate cross-functional alignment and accountability towards explicit targetsWe are looking for individuals who excel in uncertainty, swiftly transition from insights to actions, and demonstrate a strong sense of ownership. You should be adept at diving deep into data, establishing a clear performance vision, and mobilizing teams to achieve results. This highly visible role has a substantial impact on customer experience and operational excellence.

The Assistant Bakery Operations Manager (ABOM) is a pivotal leadership role aimed at nurturing the next generation of Bakery Operations Managers. ABOMs are expected to function at a level close to that of a Bakery Operations Manager (BOM), executing bakery operations with a sense of urgency, precision, and accountability while honing the leadership skills necessary to manage a bakery independently.This position combines hands-on operational excellence with talent development, administrative ownership, and team leadership. ABOMs serve as a vital extension of the BOM and must be prepared to take full charge of the bakery when required. Our San Francisco store is conveniently located at 362 Kearny St, San Francisco, CA 94104.KEY RESPONSIBILITIES:Operational Execution• Oversee all essential bakery operations, including inventory management, scheduling support, staffing coordination, and administrative tasks.• Ensure strict compliance with product quality, cleanliness, food safety, and guest experience standards.• Assist in ordering, maintaining inventory accuracy, and controlling shrinkage.• Help create schedules and manage labor execution to meet operational goals.Talent & Team Development• Facilitate the recruitment, interviewing, onboarding, and training of new team members.• Provide consistent coaching and real-time feedback on performance.• Hold team members accountable to established standards while promoting a culture of growth.• Ensure onboarding and training programs are conducted according to company standards.Leadership & Ownership• Independently manage bakery operations in the absence of the BOM.• Exemplify urgency, accountability, and operational discipline.• Collaborate with the BOM and area leadership to identify operational gaps and implement effective solutions.• Maintain operational continuity during leadership transitions or staffing shortages.• Perform other duties as assigned.WHAT SUCCESS LOOKS LIKE:• Capable of independently executing all BOM-level administrative and operational tasks.• The bakery is fully staffed, trained, and operating at optimal standards.• Establish a strong culture of accountability and consistency.• Act as a reliable operational leader in various coverage scenarios.• Demonstrate clear readiness and upward mobility toward a BOM role.QUALIFICATIONS & EXPERIENCE:• Minimum of 1 year of leadership experience in restaurant, retail, or hospitality operations.• Strong operational discipline and meticulous attention to detail.• Ability to coach and develop hourly team members.• Comfortable working in fast-paced, high-volume environments.• Capable of performing all bakery roles during peak business periods.• Excellent communication and problem-solving skills.SWEET POSITION PERKS:• Competitive pay based on experience and performance.

About SesameAt Sesame, we envision a future where computers possess lifelike qualities, enabling them to see, hear, and engage with us in a manner that is both natural and intuitive. Our mission is to create a revolutionary computer experience focused on integrating voice agents into our everyday lives. Our exceptional team includes founders from Oculus and Ubiquity6, along with seasoned leaders from Meta, Google, and Apple, each bringing extensive hardware and software expertise. Join us in crafting a future where technology truly comes alive.About the RoleWe are seeking a highly organized and proactive HW Logistics Coordinator ready to establish a global logistics framework from the ground up. As a dynamic startup, our logistics operations are currently in a state of flux, resembling a 'wild west.' We need a visionary who can create comprehensive Standard Operating Procedures (SOPs) and take complete ownership of our logistics processes, ensuring the seamless movement of our critical components and personnel worldwide.If you thrive in chaos, are exceptionally organized, and are eager to bring structure to our logistics, come equipped with your toolbox and help us build something extraordinary.Responsibilities:Design the Global Playbook: Create a scalable, efficient system for tracking the movement of parts across our four global locations: Camas, Bellevue, San Francisco, and Asia.Oversee Heavy Freight & Shipping: Manage the entire lifecycle of complex shipments, collaborating with major carriers (DHL, FedEx) to transport delicate and large equipment safely and efficiently.Ensure International Customs Compliance: Navigate the complexities of global shipping, ensuring high-value equipment (e.g., $250,000 prototypes) is properly valued and tracked to avoid international bottlenecks.Coordinate Group Travel: Serve as the logistical backbone for the Hardware Operations team, handling travel arrangements for groups, including flights, accommodations, and local logistics for over 12 engineers during prototyping sprints in locations such as Asia.Collaborate and Innovate: Partner with operations and hardware leadership to enhance processes and ensure seamless execution across the team.Required Qualifications:Logistics Expertise: Demonstrated hands-on experience with major shipping companies, freight forwarders, and international customs is essential.

About FluidstackAt Fluidstack, we are revolutionizing the infrastructure for advanced intelligence. Collaborating with leading AI labs, governments, and enterprises—including Mistral, Poolside, and Meta—we aim to unlock computational power at unprecedented speeds. Our mission is urgent, as we work tirelessly to make Artificial General Intelligence (AGI) a reality.Our dedicated team is committed to delivering exceptional infrastructure solutions, treating our customers' success as our own. If you are passionate about purpose, driven by excellence, and eager to contribute to the future of intelligence, we invite you to join us in this exciting journey.About the RoleWe are seeking a Global Logistics Lead to spearhead the strategy and execution of Fluidstack's supply chain operations. You will be responsible for designing our transportation network, selecting and managing third-party logistics (3PL) partners, overseeing warehousing strategies, and establishing scalable operational standards both nationally and internationally.Managing logistics for building a supercomputer is a complex challenge, involving thousands of SKUs, multi-vendor supply chains, and global deployments. Your role will ensure materials are delivered on time, in sequence, and without any surprises.As the primary liaison between Supply Chain, Program Management, Procurement, Finance, and onsite operations, you will oversee everything from purchase order release to on-site delivery. The ideal candidate will have experience in high-speed, large-scale logistics and be ready to build from the ground up in a fast-paced, rapidly evolving environment.What You'll DoLead Fluidstack's transportation strategy for the movement of data center equipment, servers, networking hardware, and related materials across global sites.Design lane and carrier strategies to optimize cost, lead time, and risk across multi-site deployments.Evaluate, select, and manage relationships with carriers and freight forwarders; negotiate rates and service level agreements (SLAs); hold partners accountable to performance metrics.Develop contingency routing and escalation protocols for critical shipments.Define Fluidstack's warehousing and fulfillment model, determining which capabilities to manage internally versus those to outsource, and establishing effective 3PL/4PL relationships.

Join Our Team!8Fleet is on the lookout for an Operations Coordinator to play a crucial role in supporting our expanding fleet operations in San Francisco. As part of a dynamic and innovative logistics technology startup, you will help shape the future of urban mobility.About 8Fleet:Based in Los Angeles, 8Fleet is a pioneering technology and logistics company dedicated to creating the operational framework for both traditional and future autonomous rideshare fleets. We are in a phase of rapid growth and are looking for enthusiastic individuals who are eager to contribute to our mission and grow with us.Your Role:As an Operations Coordinator, you will be integral to our daily operations, interacting with drivers and ensuring that our fleet is maintained and ready for service. You will manage shift schedules, oversee the workflow, and ensure operational excellence in a hands-on capacity, requiring a keen eye for detail and a proactive problem-solving mindset.Key Responsibilities:Assist Drivers: Provide support and troubleshooting for drivers, including on-road coaching and performance management.Schedule Maintenance: Coordinate regular maintenance, inspections, and repairs to keep vehicles in optimal condition.Manage Inventory: Keep accurate records of keys, vehicle equipment, and supplies necessary for fleet operations.Monitor Performance Metrics: Track fuel consumption and other key indicators to enhance fleet efficiency.Ensure Compliance: Uphold safety and DOT regulations, ensuring all operations meet industry standards.Optimize Logistics: Work to improve routing and scheduling for cost-effective fleet operations.Vendor Coordination: Liaise with mechanics and repair shops for timely repairs and maintenance.Maintain Records: Ensure accurate documentation of vehicle maintenance and operational data.Assist in Fleet Strategy: Collaborate with management on vehicle purchases and replacements.

About FluidstackFluidstack is at the forefront of building cutting-edge infrastructure for artificial intelligence. We collaborate with leading AI laboratories, government entities, and industry giants such as Mistral, Poolside, Black Forest Labs, and Meta to enable unparalleled computational speed.Our mission is to bring Artificial General Intelligence (AGI) to fruition. We are a driven team eager to deliver top-tier infrastructure solutions. We take our clients' success personally, priding ourselves on the systems we develop and the trust we cultivate. If you are passionate about purposeful work, committed to excellence, and ready to invest significant effort in shaping the future of intelligence, consider joining us to create what comes next.About the RoleWe are seeking a Director of Global Logistics to spearhead the strategy and execution of all logistics operations at Fluidstack. You will be responsible for defining our transportation network design, managing relationships with third-party logistics providers (3PL/4PL), steering our warehousing strategy, and setting scalable standards for both national and international operations.Building a supercomputer presents a complex logistics challenge: managing thousands of SKUs, navigating multi-vendor and multi-national supply chains, and ensuring timely and orderly delivery of client-designated materials with strict custody requirements.Your role will require you to effectively manage logistics operations while coordinating with Supply Chain, Program Management, Procurement, Finance, and onsite operations teams. You will be the key point of contact from purchase order release to on-site delivery.The ideal candidate is experienced in high-speed and large-scale logistics and is prepared to establish processes from the ground up in a rapidly evolving and dynamic environment.

Join us as an Executive Assistant to the Head of Strategy & Operations in our vibrant San Francisco office, located in the Dogpatch neighborhood.This is a full-time on-site role, requiring presence in the office five days a week (no hybrid or remote options).For general inquiries regarding the Executive Assistant position, please apply here.Giga is revolutionizing customer service with cutting-edge AI solutions trusted by leading B2C companies, including DoorDash. Our AI agents handle complex support and operational workflows across various communication channels, such as voice, chat, and email.With a recent $61 million Series A funding round, Giga is on an ambitious path to redefine customer experience with real-time AI agents capable of understanding emotions and resolving issues instantly. This is a pivotal moment for our company, and we aim to be the leading AI platform for enterprise automation, driven by our voice superintelligence.Our engineers enjoy autonomy and the chance to make a significant impact, affecting millions of users worldwide. Our founders are visionary, and we are poised for long-term success. Here are some highlights about us:Voice AI startup Giga raises $61M Series ADoorDash and Giga PartnershipIf this opportunity excites you, we encourage you to apply!

The Assistant Bakery Operations Manager (ABOM) plays a crucial role in shaping the future of our Bakery Operations Managers. This leadership position is designed to cultivate the next generation of bakery leaders, requiring ABOMs to operate with the same standards as a Bakery Operations Manager (BOM). Responsibilities include executing bakery operations with a strong focus on urgency, accuracy, and accountability while building essential leadership skills for independent bakery management.In this dynamic role, you will blend hands-on operational excellence with talent development, administrative responsibilities, and team leadership. As an ABOM, you will act as a reliable extension of the BOM, fully prepared to assume bakery ownership when the need arises. Join us at our San Francisco location at 2 Varela Ave. Suite No. 2 San Francisco, CA 94132.KEY RESPONSIBILITIES:Operational Execution• Oversee core bakery operations, including inventory management, scheduling support, staffing coordination, and maintaining administrative checklists.• Ensure strict adherence to product quality, cleanliness, food safety, and exceptional guest experience standards.• Assist in managing orders, accuracy of inventory, and shrink control measures.• Collaborate in creating schedules and executing labor plans to meet operational goals.Talent & Team Development• Participate in the recruitment, interviewing, onboarding, and training processes for new employees.• Provide consistent coaching and immediate performance feedback to team members.• Foster a culture of accountability while encouraging a growth mindset among staff.• Ensure onboarding and training programs align with company standards.Leadership & Ownership• Manage bakery operations independently in the absence of the BOM.• Exemplify urgency, accountability, and operational discipline.• Collaborate with BOM and Area leadership to identify operational gaps and implement effective solutions.• Maintain operational continuity during leadership transitions or staffing shortages.• Perform additional duties as assigned.WHAT SUCCESS LOOKS LIKE:• Proficiently execute all BOM-level administrative and operational tasks independently.• Ensure the bakery is fully staffed, well-trained, and consistently operating at high standards.• Cultivate a strong culture of accountability and consistency within the team.• Serve as a dependable operational leader during any coverage scenario.• Demonstrate clear readiness for upward mobility towards a BOM role.QUALIFICATIONS & EXPERIENCE:• Minimum of 1 year of leadership experience in restaurant, retail, or hospitality operations.• Strong operational discipline and meticulous attention to detail.• Capable of coaching and developing hourly team members effectively.• Comfortable in fast-paced, high-volume environments.• Ability to perform all bakery roles during peak business periods.• Excellent communication and problem-solving skills.

Baton, a division of Ryder, develops technology that supports transportation and logistics across the United States. The team manages over $10 billion in freight and delivers software solutions for a network of more than 50,000 customers, including major global brands. Baton’s projects cover everything from user-facing applications to complex data platforms, all aimed at making freight operations more efficient. Since joining Ryder in 2022, Baton has blended startup agility with the backing of a Fortune 500 company. The group values those who enjoy tackling complex challenges and want to influence the logistics infrastructure that keeps the country moving. Role overview The Head of Technical Operations will be based in Hayes Valley, San Francisco, CA. This leadership role focuses on overseeing the technical operations that power Baton's software and freight management systems. The position calls for someone who can guide teams, streamline processes, and help ensure the smooth functioning of technology supporting a broad range of logistics and transportation needs.

Join our dynamic team at Example Corp as a Logistics Specialist, where you'll play a critical role in optimizing our transportation operations. Your expertise in the Transportation, Supply Chain, or Logistics field will ensure timely and accurate product deliveries while delivering exceptional customer service. This position is based at our North Carolina Center of Excellence, following a hybrid work schedule post-training (2 days remote, 3 days in-office).

About Watney RoboticsWatney Robotics is at the forefront of innovation, developing autonomous robots to support the expansion of critical infrastructure. With a recent influx of $21 million in seed funding from top investors such as Conviction, Abstract, and A*, we are collaborating with the world's leading hyperscalers to enhance datacenter development and maintenance.Become part of our pioneering team, where you will enjoy significant ownership and visibility as we transition from prototypes to fully operational fleets. Help us deliver real systems, craft the rollout strategy, and leave a lasting impact on a groundbreaking robotics enterprise.The RoleWe are in search of a dynamic and proactive Supply Chain Operations Lead to establish and manage our operations in San Francisco. This is a unique opportunity for someone eager to lead our physical logistics, warehouse management, and local sourcing initiatives. You will collaborate closely with our Head of Supply Chain, who brings experience from industry giants like Apple and Amazon, while taking full ownership of our Bay Area operations. You will have the freedom to create systems, tackle real challenges, and serve as the operational backbone for our U.S. headquarters, making a tangible impact.What You’ll DoManage U.S. Logistics: Oversee domestic shipping and receiving logistics, creating efficient processes for hardware movement across the U.S.Optimize SF Warehouse Operations: Build and maintain the daily operations of our San Francisco warehouse, ensuring organization, inventory precision, and operational effectiveness.Lead Local Procurement: Spearhead sourcing and purchasing from local vendors, guaranteeing our engineering and prototyping teams have the necessary resources to innovate swiftly.Act as the Operational Anchor: Serve as a strategic liaison between our U.S.-based engineering teams and the global supply chain, facilitating clear communication and operational synergy.What You’ll BringEntrepreneurial Spirit: You are ambitious, intelligent, and driven. You thrive on the challenge of building systems from the ground up and taking full ownership of your responsibilities.Action-Oriented Approach: You are a proactive operator who enjoys executing tasks. You are equally comfortable developing a new inventory system and personally managing critical shipments.Relevant Experience: 1-3 years in operations, logistics, or supply chain management.

About Our TeamAt OpenAI, we are on a mission to construct the most sophisticated AI infrastructure ecosystem in collaboration with our investment partners. Our team is pivotal in defining and executing our foundational infrastructure strategy, engaging in every phase from site selection to complete buildout. We operate at the crossroads of commercial interests, technical innovation, strategic planning, and operational execution, collaborating closely with both internal teams and external partners.About the PositionWe are looking for an experienced Data Center Hardware Operations Lead to drive our hardware and network operations as well as logistics, boasting over 15 years of experience in managing intricate, mission-critical data center environments. You will be responsible for overseeing and optimizing the physical operations of our hardware on a daily basis, which includes material movement and hardware maintenance across our growing global presence. This role involves designing scalable systems for repairs and logistics, managing vendor relations, and ensuring seamless coordination among facilities, supply chain, and engineering teams. If you excel in fast-paced, complex environments and have a proven history of operational excellence at scale, we invite you to apply.Key ResponsibilitiesWork alongside internal and external teams to establish a comprehensive hardware operations strategy, critical performance metrics, and service level agreements (SLAs).Oversee daily physical operations of our data center campuses, from the commissioning phase through ongoing maintenance.Design and implement effective logistics systems for material movement, repairs, and operational workflows.Collaborate with engineering, construction, supply chain, and operations teams to streamline processes and eliminate bottlenecks.Develop tools and methodologies that enhance traceability, throughput, and vendor coordination.Manage relationships with external partners to ensure alignment with operational objectives.Implement best practices in logistics and operational planning to support scalable infrastructure growth.QualificationsMinimum of 15 years of experience in physical operations and logistics within mission-critical infrastructure and data centers.Demonstrated ability to manage complex logistics systems and coordinate across multiple disciplines.In-depth knowledge of operational processes for large-scale facilities, including maintenance, construction support, and warehousing.Experience in leading cross-functional initiatives and collaborating with third-party vendors.

TLDR: Join us as an early business hire with unlimited growth potential at Vooma, a trailblazer in AI for the logistics industry.About VoomaVooma is an innovative and rapidly growing freight-tech startup dedicated to revolutionizing the logistics sector through cutting-edge AI technology. Our mission is to enhance the efficiency and resilience of supply chains across the United States. Backed by top-tier investors and founded by industry veterans, we are at a pivotal stage of growth.We collaborate with prominent logistics partners such as Arrive Logistics, Echo Global Logistics, MoLo / Arcbest, MODE Global, NFI Logistics, Evans Transportation, and Sunset Transportation.Founded by Jesse Buckingham and Mike Carter, our leadership team brings a wealth of experience—from Mike's role as a founding engineer on self-driving trucks at Kodiak Robotics, to Jesse's success as a former CEO of a logistics software company that scaled from $2M to over $20M in annual recurring revenue.Our investors include industry leaders from Index Ventures, Y-Combinator, and executives from prominent companies like Nolan, Arrive, Ryder, and Uber Freight.About the RoleThis is a unique chance to join a dynamic and experienced team at the forefront of a vital industry. If you have a passion for early-stage startups and are eager to learn and grow, this role is perfect for you.As our first Operations Associate, you will closely collaborate with the entire team, including founders, product engineers, operations, and customer support, to ensure our customers derive immediate value and achieve success with our solutions. Think of yourself as the 'conductor' of customer interactions, adeptly coordinating between clients and the Vooma team to resolve issues and ensure an exceptional customer experience.Objectives of the RoleManage the entire client relationship lifecycle, encompassing requirement gathering, onboarding, account configuration, implementation, training, adoption, retention, and overall customer satisfaction.Build and maintain trusted advisor relationships with customers to drive continuous value from Vooma's products and services.Create and implement customer success strategies and best practices that expedite the customer's journey to value with our product.

About the TeamAt DoorDash Drive, our innovative white-label fulfillment platform enhances e-commerce for merchants both on and off our platform. The New Verticals team collaborates with merchants in Grocery, Convenience, Retail, and Pharma sectors to strategically and operationally meet their e-commerce and logistics requirements through our dynamic three-sided marketplace.About the RoleWe are in search of a Senior Associate to join our New Verticals Drive Strategy & Operations team. If you are passionate about scaling high-growth products and are eager to impact merchant strategies on our Dasher Shop & Deliver platform, this role is for you. You will have the opportunity to enhance accessibility for local businesses by launching innovative products and services, thereby expanding both DoorDash’s and our Merchant’s total addressable market. Your focus will be on growth, profitability, and merchant strategy initiatives to elevate our Grocery merchants. You will collaborate across functions to ensure operational excellence, contribute to the ideation and execution of new services and features, and support profitability efforts through data-driven insights, merchant negotiations, and account optimization strategies. Reporting to the Manager of Drive Strategy and Operations, you will work closely with product, engineering, sales, operations, business development, and various other teams to bring your vision to fruition. We embrace a hybrid work model, allowing you to spend several days a quarter in person together, while also granting access to all our offices for those who prefer a more regular in-office experience.You’re excited about this opportunity because you will…Strategize: Develop comprehensive strategies to best serve our customers, considering both current needs and future growth over the next 3+ years.Operate: Dive deep into details and scale your initiatives effectively. Collaborate with internal and external partners to execute your short & long-term plans; you are an enabler of cross-functional success and an exceptional operator.Analyze: Examine data to identify root causes, construct solutions, and generate innovative ideas for new initiatives.