Community Operations & Executive Escalations Manager

At Perplexity, we are transforming the way organizations operate and achieve their goals. We are in search of a Senior Manager for Executive Communications to join our innovative team. In this pivotal role, you will act as a strategic liaison to our leadership, crafting and amplifying the voices of our executives to motivate and engage our rapidly expanding workforce.If you are passionate about influencing organizational culture through effective communication, excel at connecting leadership vision with employee engagement, and are eager to establish a premier communications function from the ground up, we invite you to apply.Key ResponsibilitiesDesign and execute exceptional executive communications, including keynote speeches, leadership emails, board presentations, and other formats that demonstrate outstanding writing and analytical skills to convey the company’s vision and strategy.Guide Perplexity through its next growth phases by managing intricate information flows during periods of expansion, overseeing all-hands meetings, Slack communications, and more.Cultivate a distinct and authentic voice for our executives and company leaders for both internal and external communications.Translate complex AI-related topics and business strategies into clear, engaging narratives for various audiences.Collaborate with all teams to spearhead change management communications, simplifying complex organizational updates into compelling messages.

The Asian Pacific Fund (APF) is on the lookout for a dedicated and dynamic Manager of Executive Operations who will be instrumental in optimizing our leadership's effectiveness through strategic and administrative support to the President & Executive Director. The successful candidate will possess exceptional organizational skills, a proactive attitude, and a keen eye for detail, ensuring seamless logistics and effective communication among diverse stakeholders.About UsFounded in 1993, the Asian Pacific Fund (APF) is the only community foundation committed to enhancing the lives of underserved and marginalized Asian Americans, Native Hawaiians, and Pacific Islanders (AANHPIs) in the Bay Area. Our mission is to uplift AANHPIs by mobilizing resources and amplifying their voices to foster positive change within our inclusive society. Our efforts include:Strengthening our Safety Net: Funding over 90 nonprofits in the Bay Area that support AANHPI seniors, youth, and families, with 40% operating on budgets under $1 million.Mobilizing Philanthropy: Bridging connections between philanthropy and AANHPI-serving nonprofits, securing funding to enhance our regional and national impact.Driving Change: Leading community-informed initiatives and advocating for solutions that work, while engaging thought leaders in meaningful discussions.Affiliate Network: Our strong ties within the AANHPI community are reinforced by a vast affiliate network, from service providers to advocates, promoting safety, health, inclusion, and belonging.The Fund operates as a 501(c)(3) nonprofit organization. To learn more, please visit our website at www.asianpacificfund.org.

Discover OktaOkta is recognized globally as The World’s Identity Company. We empower individuals to securely utilize any technology, anywhere, on any device or application. Our adaptable and impartial solutions, including the Okta Platform and Auth0 Platform, deliver secure access, authentication, and automation, placing identity at the forefront of business security and growth.At Okta, we value diverse perspectives and experiences. We are not seeking candidates who fit a specific mold; rather, we are looking for lifelong learners who can enrich our team with their distinctive backgrounds.Join us as we create a future where Identity is truly yours.Position OverviewOkta is on the lookout for a visionary and strategic Director of Executive Communications to oversee all communication facets for our Chief Operating Officer (COO). This pivotal role is designed for an experienced professional who serves as a strategic consultant and operational innovator, rather than merely a content creator. You will shape the COO’s narrative, ensuring it resonates with Okta’s overarching mission while fostering the clarity and alignment essential for our success.As the COO’s trusted communications advisor, you will drive both external and internal communications to enhance thought leadership, visibility, and measurable outcomes. This leader will merge a profound understanding of the current market landscape with Okta’s business priorities through disciplined execution and careful attention to detail.

Box Inc. seeks an Executive Communications Specialist in San Francisco, California. This role supports Box’s leadership team by shaping their narrative and increasing executive visibility, especially within the AI and technology sectors. The position focuses on strengthening Box’s presence and voice in these industries. Key responsibilities Develop and manage a comprehensive executive communications program aligned with Box’s strategic goals. Identify and coordinate executive participation in conferences, media opportunities, and thought leadership activities. Build and maintain relationships with media outlets and key influencers to elevate Box’s profile. Write and edit content that highlights Box’s leadership and resonates with target audiences. Collaborate with internal teams to ensure consistent messaging across all channels. Requirements Strong storytelling skills and experience in media relations, particularly in the AI and technology sectors. Ability to collaborate effectively with senior leaders. Experience developing impactful communications strategies. Company background Founded in 2005 and headquartered in Redwood City, Box delivers Intelligent Content Management solutions to organizations worldwide. Clients such as JLL and Morgan Stanley use Box to collaborate securely and streamline workflows through enterprise AI technology.

Join Airwallex as a Social Lead in Executive and Corporate CommunicationsAirwallex is revolutionizing the way global businesses handle payments and finance. As the only comprehensive payments and financial platform, we enable over 200,000 businesses worldwide, including industry leaders such as Brex, Rippling, Navan, Qantas, and SHEIN, to seamlessly manage their financial operations. Our innovative solutions encompass everything from business accounts and payments to spend management and embedded finance, all designed for a global scale.Founded in Melbourne, our diverse team of over 2,000 talented professionals spans across 26 offices globally. With a valuation of $8 billion and support from top-tier investors like T. Rowe Price, Visa, and Sequoia, Airwallex is at the forefront of shaping the future of global payments. If you are ready to embark on an exciting career journey, we invite you to be part of our mission.What We Look ForWe seek dynamic individuals who embody a builder's mindset, eager to make a substantial impact in their roles. You will possess extensive expertise and a sharp analytical approach, driven by our mission and operating principles. Your ability to move quickly and exercise sound judgment, coupled with a natural curiosity, will help you make informed decisions effectively.As a humble and collaborative team player, you will transform innovative ideas into impactful products, ensuring projects are executed from start to finish. By leveraging AI, you will work smarter and solve complex problems efficiently. Here, you will face high-visibility challenges alongside exceptional colleagues while advancing your career in the evolving landscape of global banking.About Our TeamThe Communications team at Airwallex plays a crucial role in shaping our company's reputation and building strong connections with stakeholders. We manage public relations, government affairs, and corporate communications to ensure transparent and effective engagement, advocating for our interests while navigating regulatory complexities to support our strategic goals.Your ResponsibilitiesAs our Social Lead, you will spearhead the U.S. content strategy, collaborating closely with Executive and Corporate Communications to enhance awareness and stimulate high-level discussions regarding Airwallex's unique contributions to the global economy. From supporting startup growth to empowering businesses worldwide, your role will be pivotal in driving our narrative forward.

Join Cloudflare as an Escalation Engineer specializing in Zero Trust security. In this pivotal role, you will tackle complex technical challenges and provide high-level support to our clients, ensuring they receive the best possible service. Your expertise will be critical in helping clients implement and optimize their Zero Trust frameworks.

About Plaud Inc.At Plaud, we are revolutionizing the way professionals enhance their productivity and performance with our innovative AI work companion, trusted by over 1.5 million users globally since 2023. Our mission is to amplify human intelligence through state-of-the-art note-taking solutions.Based in San Francisco and incorporated in Delaware, Plaud is at the forefront of human-AI collaboration, combining cutting-edge hardware and software solutions. Our commitment to data security is unwavering, as we adhere to ISO 27001, ISO 27701, GDPR, SOC 2, HIPAA, and EN 18031 standards.Discover more about us by visiting https://www.plaud.ai and stay connected through our social media channels: Instagram, X, Facebook, LinkedIn, and YouTube.Why You Should Join UsAs a rapidly growing and profitable company with a $250 million revenue run rate in just three years, Plaud is defining the future of human-AI interaction. Join us to:Engage with cutting-edge AI tools and contribute to our global expansion.Collaborate with passionate professionals who prioritize innovation and customer success.Advance your career in a culture that promotes continuous learning and development.

Join Cloudflare as an Escalation Engineer focusing on our CDN and Developer Platform. In this role, you will troubleshoot complex technical issues, collaborate with cross-functional teams, and ensure our customers receive timely and effective support. Your expertise will be crucial in enhancing our platform's performance and reliability.

Join LaunchSquad as an Account Executive in our dynamic PR & Communications team! In this fully remote or hybrid position based in San Francisco, New York City, Boston, or Chicago, you will play a crucial role in building and maintaining client relationships, developing strategic communication plans, and executing impactful public relations campaigns.As an Account Executive, you will leverage your communication skills to craft compelling narratives, engage with media outlets, and contribute to the growth of our clients' brands. This role demands creativity, strategic thinking, and the ability to thrive in a fast-paced environment.

Join Planet Labs Inc. as an Executive Operations Partner, where you will play a pivotal role in driving operational excellence and strategic initiatives. Collaborate closely with executive leadership to streamline processes and enhance operational efficiencies across the organization. Your insights will be essential in shaping the future of our operations.

About the RoleAs the Global Community Operations Lead at Plaud, you will spearhead our community initiatives, delivering a scalable, customer-centric experience that resonates with our global audience. You will oversee the community team, shaping strategies and performance metrics that enhance user engagement and satisfaction. Your collaboration with Product, Engineering, and Marketing teams will transform community insights into actionable outcomes, driving product innovation and fostering user advocacy.Key ResponsibilitiesLead, mentor, and cultivate a high-performing community team, ensuring adherence to best practices and quality standards.Define, measure, and report on community KPIs to promote engagement, efficiency, and ongoing enhancement.Manage daily community operations, including moderation standards, coverage, and issue escalations.Act as the voice of the customer by translating feedback into actionable insights for product teams.Design and implement community programs, launches, and initiatives that enhance user participation.Empower power users to foster community advocacy while optimizing tools, processes, and workflows.Qualifications and ExperienceMinimum of 5 years in community management, customer operations, or customer success, including at least 2 years in a leadership role within dynamic environments.Demonstrated ability to set goals, manage metrics, and convert data into clear, actionable insights.Excellent communication skills with the ability to simplify complex or technical topics for diverse audiences.Empathetic and calm under pressure, trusted to manage sensitive issues and drive resolution.Proven track record of collaboration with Product, Marketing, and Engineering teams to deliver enhanced user experiences.Passion for building inclusive and engaged communities using modern platforms and workflows.

Airbnb is looking for a Senior Manager, Global Capacity and Operational Planning to join the Community Support team in the United States. This role centers on demand planning and resource management for a global, multi-channel customer support operation. Community Support at Airbnb manages millions of customer interactions each year, assisting guests and hosts with topics like cancellations, payments, reservations, and safety. The team operates worldwide, with offices in several major cities and a broad partner network. Role overview This position leads demand forecasting and long-term planning for Global Operations. The main focus is to ensure the right staffing and resources are available to meet service goals while balancing cost and productivity. The role combines planning, analytics, business partnership, and people leadership to guide workforce decisions in a complex environment. What you will do Oversee demand forecasting across all Global Operations teams and channels, including phone, messaging, email, and back-office functions. Design, develop, and maintain statistical forecasting models using time series and machine learning methods such as exponential smoothing, ARIMA, and regression models. Analyze trends, seasonality, and variance, identifying structural breaks, outliers, and unusual demand patterns. Assess forecast uncertainty with confidence intervals, error distributions, and bias analysis. Lead scenario modeling for peak periods, product launches, growth initiatives, and unexpected demand events. Continuously review model performance using statistical accuracy metrics such as MAPE, RMSE, MAE, and bias.

The Operations Division of Public Works is hiring a Communications Dispatcher II based in San Francisco. This position plays a key part in keeping communication channels open between departments and the public. Role overview The Communications Dispatcher II manages incoming requests and coordinates responses to service inquiries. The work involves relaying information, tracking calls, and ensuring that messages reach the right teams promptly. What you will do Handle and direct communication between Public Works departments and community members Receive and process service requests efficiently Coordinate timely responses to inquiries and issues Requirements Strong multitasking skills Ability to work effectively in a busy setting Clear communication and organizational abilities

Join Our Mission:At Short Story, we are redefining the retail landscape for petite women standing at 5'4" and under. Our innovative, technology-driven retail platform is designed to empower millions of petite women, providing them with a seamless shopping experience that fosters confidence and elegance in their style choices.As a rapidly expanding startup, we are committed to transforming the retail industry through a data-centric approach that harnesses customer feedback to develop personalized products. Our efforts have garnered recognition from leading publications such as Forbes and Fortune, and we are supported by prominent investors who align with our vision of establishing a premier consumer brand.Our Core Values:We are intentional about building a brand that resonates with purpose. Our organizational culture thrives on data-driven insights, a relentless dedication to fit, and a proactive approach to seizing opportunities. Empower Transformation: Our customer-centric philosophy drives us to create products that enhance confidence. Pursue Excellence: We are committed to delivering superior quality in every aspect, obsessing over the details that matter. Welcome Challenges: We view obstacles as stepping stones to innovative solutions. Innovate Boldly: We thrive on discovering unique solutions that set us apart.Your Role:We are seeking a Community & Growth Strategist: an energetic, versatile individual to spearhead our organic growth initiatives. This role emphasizes the importance of community, culture, word-of-mouth, and customer retention—elements that cannot be purchased.This is not your conventional community management or social media position. You will play a pivotal role in transforming customers into engaged community members, nurturing those members into content creators, and cultivating advocates for our brand. While fostering community is your core focus, you will also engage in diverse growth and marketing projects as needed. Your tasks may vary from hosting live events to creating engaging content, assisting in photoshoots, and supporting campaign launches. If you are someone who values variety, visibility, and hands-on learning, this is the perfect opportunity for you.This role is ideal for an early-career professional with a passion for connecting with customers and fostering an environment rich in customer appreciation. You likely have experience building a community, a TikTok channel, a club, or a niche brand, and you are eager to scale your efforts with a brand that has significant reach.

At AtoB, we believe in revolutionizing the trucking and logistics industry by addressing the fundamental flaws in its payment systems. Our mission is to create a seamless, user-friendly, and secure payments infrastructure that empowers fleet managers and truck drivers alike.We are building a platform akin to Stripe, but tailored for the unique needs of transportation, ensuring that capital flows smoothly and efficiently through supply chains. Our focus is on delivering exceptional customer experiences while developing innovative solutions that respect the daily challenges faced by our users.Our founding team brings together expertise from leading companies such as Uber, Google, and Meta, and we are backed by significant investments from renowned investors and industry leaders. We are proud to be recognized by Forbes and the World Economic Forum for our contributions to the industry.Join us as we listen, learn, and innovate to build solutions that matter.

Role Overview Okta is looking for an Executive Assistant to support the Global Communications and Brand/Creative teams in San Francisco, California. This position plays a key role in keeping daily operations on track, managing calendars, and helping teams stay connected. What You Will Do Coordinate schedules and meetings across departments Support daily operations for both Global Communications and Brand/Creative teams Help maintain clear communication and efficient workflows What We Look For Strong organizational skills Attention to detail Comfort working in a busy environment

Join Our Innovative Applied AI Lab!At Cognition, we are pioneering the future of technology by developing end-to-end software agents.We are the creators of Devin, the world's first AI software engineer, and Windsurf, an AI-native integrated development environment. Our vision is to create collaborative AI teammates that allow engineers to tackle more fascinating challenges and empower teams to achieve their most ambitious goals.Our compact and highly skilled team includes accomplished competitive programmers, former entrepreneurs, and industry leaders from top-tier AI companies such as Scale AI, Palantir, Cursor, Waymo, Tesla, Lunchclub, Modal, Google DeepMind, and Nuro.While building Devin and Windsurf is a significant milestone, our most challenging and exciting tasks lie ahead. If you're passionate about addressing some of the world's most pressing issues and want to create AI that can reason through real-world tasks, we invite you to apply.About the RoleAs the Developer Community Manager, you will spearhead the development of a vibrant community around Devin, reshaping how developers work. You will serve as the vital link between Cognition and the wider developer ecosystem by organizing events, nurturing advocates, and introducing Devin to universities and developer communities globally.This is not your typical community manager position. We seek an individual with substantial technical expertise—ideally a developer or engineer—who can authentically engage with software engineers, demonstrate Devin and Windsurf in practical workflows, and design initiatives that resonate with a deeply technical audience. You'll be responsible for crafting and executing our community programs from the ground up, creating something entirely new at Cognition.This role is perfect for someone who thrives at the intersection of engineering and community engagement.Core ResponsibilitiesExpand Cognition's developer ambassador program by recruiting, onboarding, and supporting technical advocates who promote Devin in their communities.Organize and execute developer events such as hackathons, meetups, demo days, and conference activations to showcase Devin's capabilities to engineering audiences.Develop and manage university programs, including campus ambassador networks, workshop series, and collaborations with computer science departments and student engineering organizations.Produce engaging technical content and resources, including tutorials, demo scripts, and workshop materials to assist developers in understanding and adopting Devin.

Join Anthropic as a Communications Manager, where you will play a pivotal role in shaping our research narratives and driving effective communication strategies. You will collaborate closely with our research teams to transform complex ideas into accessible content, fostering a strong public understanding of our innovative work. Ideal candidates will possess exceptional writing skills, a passion for technology and AI, and a knack for storytelling.

About Our TeamAt OpenAI, our mission is to ensure that general-purpose artificial intelligence is developed to benefit all of humanity.The Communications team is dedicated to supporting OpenAI's mission, effectively articulating our technological advancements, core values, and our commitment to building powerful AI safely.About the PositionWe are looking for a seasoned communications professional to join our Platform & Research Communications team. This individual will collaborate closely with the Research Communications Lead and various applied and engineering teams to enhance the public understanding of OpenAI’s research among academics, journalists, policymakers, and the general populace.Your primary responsibility will be to develop and implement external communication strategies related to OpenAI's research initiatives—from foundational model advancements to applied science collaborations—while ensuring accuracy, depth, and alignment with OpenAI’s long-term objectives. We seek a candidate with strong scientific or technical knowledge, exceptional storytelling skills, and a proven ability to navigate complex and high-stakes narratives.In this role, you will work closely with research leadership, individual researchers, policy teams, product teams, and cross-functional communications teams. The position requires both strategic insight and hands-on execution in a dynamic environment where research, product development, and public discourse converge.This role is based in San Francisco, CA, and follows a hybrid work schedule (three days a week in the office). Relocation assistance is available.Your Responsibilities Include:Crafting Research NarrativesCreating clear and credible narratives surrounding OpenAI’s research agenda, breakthroughs, and long-term scientific goals.Translating intricate technical concepts into accessible narratives without oversimplifying or misrepresenting their implications.Defining and reinforcing OpenAI’s perspective on pivotal research topics such as reasoning, alignment, interpretability, and scientific discovery.Leading Media Engagement Focused on ResearchEstablishing and nurturing trusted relationships with leading science, technology, and business journalists.Managing both proactive and reactive media engagements related to research announcements, publications, collaborations, and evolving narratives.Preparing researchers and executives for interviews, briefings, and public engagements.

Join SuperAnnotate as a Community Manager, where you will play a vital role in nurturing and growing our vibrant online community. You will engage with users, facilitate discussions, and provide support to ensure our community thrives.