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Experience Level
Entry Level
Qualifications
Qualifications:Basic understanding of computer systems and networkingStrong problem-solving skillsExcellent communication and customer service abilitiesWillingness to learn and adapt to new technologies
About the job
Join bctechpro as a Computer Field Technician and take your first step into the tech industry! In this role, you will assist in troubleshooting and repairing various hardware and software issues, providing exceptional support to clients in the field. Ideal for individuals looking to gain hands-on experience while working with cutting-edge technology.
About bctechpro
bctechpro is a dynamic technology solutions provider committed to delivering top-notch IT support and services. We pride ourselves on our innovative approach and dedication to client satisfaction, making us a leader in the tech industry.
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Join Our Dynamic Team at DSI Systems!With over 40 years of expertise in sales enablement and tailored business solutions, DSI Systems is dedicated to delivering unparalleled value and impactful results for our clients and partners. We are seeking enthusiastic individuals who are passionate about making a difference in sales and customer service. Our vibrant and rewarding work environment provides you with the opportunity to grow alongside us and create a meaningful impact.Position OverviewThe Retail Support Specialist (RSS) is responsible for providing exceptional, hands-on support to AT&T customers within bustling national retail settings. In this role, you will directly engage with customers and retail partners to address account, billing, device, and service inquiries, often in fast-paced, high-volume scenarios. Success in this position requires strong communication skills, emotional resilience, comfort with technology, and the ability to maintain composure, accuracy, and professionalism in a dynamic retail environment.Key Responsibilities:Customer SupportDeliver friendly, professional, and solution-oriented support to AT&T customers in national retail locations.Address inquiries regarding billing, account updates, plan modifications, device support, and service-related issues.Troubleshoot wireless devices, network challenges, and feature functionalities.Excel in high-volume retail environments, ensuring focus, professionalism, and quality service during peak times and escalated situations.Retail Partner SupportServe as the AT&T subject-matter expert for retail employees and third-party labor partners.Act as the primary AT&T representative for these partners, leading in-store support for retail escalations.Engage proactively with store leadership to resolve customer concerns, strengthen partnerships, and ensure a premier customer experience.Work Environment & Schedule ExpectationsThis role is performed in a retail setting and entails standing, walking, and engaging on the sales floor for up to 8 hours daily.Flexibility to work varied schedules, including evenings, weekends, and holidays based on business needs.Comfort in busy, customer-facing environments with frequent interaction and problem-solving demands.Operational ExcellenceSimultaneously navigate multiple systems while engaging with customers in real-time.Thoroughly and accurately document all interactions.Adhere to company policies, compliance standards, and privacy regulations.Meet or exceed performance metrics, including quality, efficiency, and customer satisfaction scores.Execute and maintain approved planograms for mobile devices and signage.
Join bctechpro as a Computer Field Technician and take your first step into the tech industry! In this role, you will assist in troubleshooting and repairing various hardware and software issues, providing exceptional support to clients in the field. Ideal for individuals looking to gain hands-on experience while working with cutting-edge technology.
Global Elite Empire Consultants is hiring for a fully remote position based in Bayonne, New Jersey. This opportunity focuses on assisting clients who have already expressed interest in learning about their benefit options. The company emphasizes autonomy, with no cold calling or micromanagement. Consistent effort and initiative are recognized and rewarded. Key Responsibilities Engage with clients who have requested information Clearly explain benefit options Guide clients through the process of setting up their plans What to Expect Work remotely from anywhere Set your own flexible hours Earn performance-based, uncapped income Access to comprehensive training and ongoing mentorship Who Succeeds in This Role Those looking to move beyond strict schedules and fixed earnings often thrive here. Individuals who value personal growth and take responsibility for their results tend to do well. Interview Details All interviews are conducted via Zoom video conferencing. Global Elite Empire Consultants acts as a third-party recruiter and is not an insurance agency.
Apr 24, 2026
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