company

Computer Technician

Millennium Health LLCSan Diego, California, United States
On-site Full-time $27/hr - $32/hr

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Experience Level

Experience

Qualifications

RequirementsHigh School Diploma; technical training or certifications are preferred. Minimum of 1 year of experience in end-user laptop/desktop support, including Windows operating system configuration, application troubleshooting, and accessory installation. Strong understanding of computer hardware and business applications (such as MS Office and Outlook). Experience providing direct technical support in person, online, or via phone in a corporate environment. Excellent customer service skills. Proficient in Microsoft Active Directory. Basic knowledge of networking concepts, including wireless networks. Able to multitask effectively. Capable of working independently and collaboratively in a team environment. Strong oral and written communication skills.

About the job

Millennium Health LLC is a distinguished accredited specialty laboratory, boasting over a decade of expertise in medication monitoring and drug testing services. We empower healthcare professionals with objective insights into patients' use of prescription medications and illicit drugs, ensuring effective monitoring of treatment plans.

As a Computer Technician, you will play a vital role in delivering exceptional customer support for our business systems and technology. Your responsibilities encompass a wide array of devices, including desktops, laptops, mobile devices, and audio-visual equipment. You will also assist with cloud and on-premises business applications, manage new equipment configuration and deployment, and handle user and computer account creation during employee onboarding and offboarding processes. Our focus is on delivering a personalized level of service, leveraging Millennium Health’s advanced tools and solutions.

  • Efficiently triage and prioritize client requests while documenting issues and actions taken.
  • Offer technical support to end users via email, phone, and remote assistance.
  • Resolve end-user requests for services, including installation, troubleshooting, and maintenance of desktop and laptop computers and peripherals.
  • Build rapport with end users, providing tailored solutions while maintaining a high standard of service.
  • Manage asset reception and update asset management records accordingly.
  • Facilitate equipment movement within and between facilities.
  • Stage equipment for building and imaging hardware setups and replacements.
  • Be available for after-hours on-call rotation, including weekends.
  • Adhere to HIPAA, confidentiality, and compliance policies and standards at all times.
  • Ensure compliance with administrative, physical, and technical cybersecurity controls.
  • Perform additional duties as assigned.

About Millennium Health LLC

Millennium Health LLC is committed to enhancing patient care through innovative medication monitoring and drug testing services, ensuring that healthcare professionals can accurately assess and manage their patients' treatment plans.

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