Qualifications
Key Responsibilities:
Deliver exceptional management support for ticket and queue systems, ensuring compliance with our policies while verifying fundraiser authenticity and secure fund distribution.
Thoroughly and efficiently review policy escalations across GoFundMe’s platforms.
Collaborate with internal teams on sensitive or high-profile content reviews, managing urgent inquiries through to resolution.
Support crisis response initiatives, establish monitoring protocols, and assist affected customers and stakeholders as necessary.
Identify and address gaps or ambiguities in existing policy, continuously adapting to dynamic policy, political, and cultural contexts.
Contribute to the long-term success of the Content Risk team by identifying trends, providing actionable insights, and collaborating with leadership on future strategies.
This position may require reviewing sensitive materials, which can include disturbing imagery, videos, or text, as well as offensive language and other challenging content such as violence, exploitation, or self-injury. Availability for weekend and holiday shifts may be necessary.
About the job
Join Us in Making a Difference!
GoFundMe stands as the world’s leading platform dedicated to empowering individuals to support each other. With over $40 billion raised since 2010, we unite communities and nonprofit organizations, creating a safe space for those in need to ask for help and receive support. Our mission is to foster goodwill and strengthen the bonds within our global community.
We are currently seeking a motivated Content Risk Analyst I to join our dynamic Trust & Safety team. This vital role is essential in safeguarding our platform from fraud and misuse, ensuring that GoFundMe remains a trusted venue for online giving. By protecting our users and their contributions, you will play a key role in driving our growth and maintaining the integrity of our brand.
In this fast-paced position, you will be responsible for reviewing fundraiser content, managing policy escalations, and ensuring that funds are delivered securely to beneficiaries. Your attention to detail, consistency, and collaborative skills will be crucial in finding the best solutions.
As part of a passionate team, you will engage in content moderation and real-time policy escalations, providing opportunities to enhance your expertise in Trust & Safety while helping to maintain GoFundMe’s reputation as the most reliable platform for giving.
About GoFundMe
At GoFundMe, we are committed to creating a compassionate community where people can assist one another. Our platform has enabled millions to raise funds for personal causes, charities, and more, reflecting our dedication to positive social impact. Join us in our mission to empower individuals and foster connections that lead to real change.