[Coupang] Rocket Growth Inbound Error Improvement Program Manager (RG PM-Inbound)

About Coupang Coupang is a global e-commerce company headquartered in Seoul, South Korea. Our mission centers on making shopping, dining, and daily living simpler for customers. As a publicly listed company with startup roots, we continue to grow quickly in the domestic commerce market, earning customer trust through reliable service and innovation. We encourage employees to act with an entrepreneurial mindset, take initiative, and drive new ideas forward. This culture of agility and bold decision-making supports both individual and company-wide growth. Every team member plays a part in shaping the future of commerce by tackling challenges and finding better ways to serve customers. Role Overview: Product Planning Manager, Rocket Delivery (Stationery) The Product Planning Manager for Rocket Delivery (Stationery) will join Coupang's Retail team, which is responsible for growing the Rocket Delivery business. This role focuses on designing category strategies and building revenue structures for the stationery segment, helping set new benchmarks in distribution. Senior professionals who thrive on data-driven decisions and customer-focused strategies will find opportunities to influence business direction and outcomes. Coupang values bold action and original thinking, especially from those who have demonstrated their impact through proactive, unconventional approaches. What You Will Do Develop and execute category strategies for stationery within Rocket Delivery. Shape revenue models and drive business growth in the stationery segment. Set new standards in the distribution industry through innovative planning and execution. Collaborate with cross-functional teams to translate data insights and customer needs into actionable plans. Contribute to the ongoing expansion and success of Coupang's Rocket Delivery service. Who We’re Looking For Experience in product planning, category management, or a related field (stationery or e-commerce preferred). Proven ability to drive business growth through data analysis and customer-centric strategies. Comfort with taking initiative and pursuing bold, innovative solutions. Strong communication and collaboration skills. Location This position is based in Seoul, South Korea.

About Coupang Coupang is a global e-commerce company headquartered in Seoul, South Korea. Since its founding, Coupang has focused on making shopping and daily life easier for customers. The company is known for its rapid growth and strong presence in the domestic commerce sector, building trust through reliable service and innovation. With a public listing and a startup mindset, Coupang encourages employees to take initiative and approach challenges with an entrepreneurial spirit. New services and business expansions are frequent, and teams are empowered to pursue bold ideas and deliver results. Growth is a daily experience here , for individuals, teams, and the company as a whole. About the Retail Department Coupang Retail drives much of the company’s business growth, especially through the Rocket Delivery service. The team is responsible for shaping category strategies and revenue models, setting new benchmarks in the distribution industry. Data-driven decision making and a focus on customer needs are central to the way this group operates. Those who thrive here often have a track record of taking initiative and achieving results through original approaches. What is Rocket Delivery? Rocket Delivery is Coupang’s signature service, offering next-day delivery powered by advanced logistics and technology. Coupang manages the full process, from purchasing and storage to delivery and returns, ensuring a seamless customer experience.

About CoupangCoupang exists to create customer delight. When our customers say, "How did I live without Coupang?" we know we have fulfilled our mission. With an unwavering focus on making shopping, dining, and everyday life easier for our customers, Coupang leads innovation across the multi-billion dollar e-commerce industry. As one of the fastest-growing e-commerce companies, we have established a unique position in the domestic commerce sector and built a strong trust with our customers.We take pride in being a globally listed company rooted in startup culture, maintaining agility since our founding. Our growth driver is the constant launch of new services and expansion of our business. At Coupang, every employee is empowered with an entrepreneurial spirit to drive innovation and initiatives. A bold approach to achieving results is at the core of how we operate. Here, you will witness daily growth in yourself, your colleagues, your team, and the entire company.Every Coupang employee is genuinely committed to our mission to shape the future of commerce. We tackle customer challenges and push beyond traditional norms and limits. If you seek an amazing work experience in a hyper-connected world with high availability and cutting-edge technology, join us at Coupang now.

About Coupang Coupang aims to make everyday life easier for customers. The company’s mission is realized when customers wonder how they managed before Coupang. With a focus on convenience in shopping, dining, and daily routines, Coupang has become a leader in South Korea’s e-commerce industry and earned strong customer trust. Founded with a startup mindset, Coupang has grown into a large, publicly traded company while preserving its original agility. Employees are encouraged to take initiative, launch new services, and drive innovation. The company values bold action and measurable results, supporting personal and team growth every day. Everyone at Coupang is dedicated to shaping the future of commerce. Teams address customer challenges, question established norms, and push boundaries. Those interested in working with advanced technology in a connected environment will find meaningful work here. About Coupang Retail Coupang Retail drives much of the company’s growth, fueled by the rapid expansion of Rocket Delivery. The team develops category strategies and revenue models, setting new benchmarks in the distribution sector. Senior professionals who use data and put customers first will find opportunities to expand their careers. Coupang values those who create success through bold decisions rather than following standard answers. What is Rocket Delivery? Rocket Delivery is Coupang’s signature service, offering next-day delivery for orders placed today. The company manages the entire process, from sourcing products to storage, shipping, and returns, ensuring a seamless experience for customers through advanced technology and logistics.

Company Overview Coupang exists to create customer delight. When customers say, 'How did I live without Coupang?' we know we have fulfilled our mission. With an unwavering commitment to making shopping, dining, and daily life easier for our customers, Coupang leads innovations across the multi-billion dollar e-commerce industry. As one of the fastest-growing e-commerce companies, Coupang has established a unique position in the domestic commerce sector and built customer trust. Coupang prides itself on being a publicly listed global company with a startup culture. This agility from our founding continues to drive us as we constantly launch new services and expand our business. All Coupang employees are empowered with the entrepreneurial spirit to drive innovation and initiatives. The boldness to dive into work and achieve results is the essence of how we operate. At Coupang, you will witness growth in yourself, your colleagues, your team, and the entire company every day. All Coupang employees are truly committed to our mission of shaping the future of commerce. We actively solve customer issues, challenge traditional beliefs, and push beyond what is considered possible. If you seek an extraordinary work experience in an always-on environment with cutting-edge technology in a hyper-connected world, join Coupang now. Team Overview We strive for bold execution beyond assigned roles. Coupang Retail is the core organization driving the overwhelming growth of Rocket Delivery into tangible business results. In Coupang Retail, we design category strategies and revenue structures, establishing new standards in the distribution industry. For senior and lead talents who can drive growth through data-driven and customer-centric thinking, Coupang offers the best platform for career expansion. If you have proven your performance through bold initiatives rather than following predetermined answers, consider enhancing your value with Rocket Delivery. What is Rocket Delivery? Rocket Delivery is Coupang's core service, ensuring that orders placed today arrive tomorrow, based on world-class technology and logistics infrastructure. It is an end-to-end service where Coupang takes responsibility for the entire process from product purchase to storage, delivery, and returns.

Company OverviewCoupang Eats Services is dedicated to establishing a differentiated strategy for delivery services, enhancing support for customers, store owners, and delivery partners alike.We aim to provide an exceptional customer experience by delivering food quickly and safely anytime, anywhere, while ensuring stable sales opportunities for store owners through our comprehensive one-stop service from order to delivery and customer interaction.Our team, composed of experts from various fields, works as a cohesive unit to understand and research the values desired by customers, store owners, and delivery partners, driving innovation and paradigm shifts.Role OverviewThe CXM team is responsible for managing all customer feedback directed to Coupang Eats Services, performing operations such as data analysis and call monitoring to resolve issues and enhance customer satisfaction.The team is segmented to focus not only on regular customers but also on Eats Delivery Partners and store operations, maximizing satisfaction through all activities.Additionally, we have a Risk Management team that swiftly addresses critical issues from customers, delivery partners, and stores, ensuring service quality by monitoring risks and establishing dispute resolution policies and preventive measures.Key ResponsibilitiesIdentify improvement items based on data analysis - Collect, process, and analyze various evidence and data for logical decision-making, suggesting improvement items based on analysis results.Establish and report improvement plans - Detail the identified improvements into actionable plans, regularly reporting progress and outcomes to stakeholders.Project management - Lead small-scale projects from planning through execution and completion, managing schedules, resources, and quality to meet objectives.Development and deployment of Eats Delivery Partner App features - Define requirements for new and improved functionalities, conduct testing and quality assurance post-development, plan and execute feature deployment, and monitor performance post-launch for feedback integration.

About Coupang Coupang’s mission is simple: make life easier for customers. When someone wonders how they managed before Coupang, that’s success. With a focus on convenience and innovation, Coupang has become a major force in Korea’s e-commerce sector, earning deep customer trust along the way. Listed globally but rooted in startup values, Coupang keeps its agility and entrepreneurial spirit at the core. Employees are encouraged to launch new services, drive business growth, and take ownership of bold ideas. Growth here is daily, personally and across teams. Everyone at Coupang is committed to shaping the future of commerce. The team tackles customer challenges, questions old ways, and pushes boundaries. For those who want to work with advanced technology in a highly connected world, Coupang offers that environment. About the Retail Team Coupang Retail leads the growth of Rocket Delivery, turning strategy into real business impact. The team sets category strategies and revenue models that raise the bar for the industry. Data-driven and customer-focused, this group values bold action and results over simply following instructions. Senior and lead professionals looking to make a measurable difference will find room to grow here. What is Rocket Delivery? Rocket Delivery is Coupang’s signature service: order today, receive it tomorrow. The company manages every step, from sourcing to storage, delivery, and returns, providing a true end-to-end experience built on advanced technology and logistics.

We invite you to apply for the position of Product Manager for Rocket Growth (Consumables) at Coupang. To proceed, please ensure you complete and submit the attached ‘Internal Transfer Request Form’.It is mandatory that applications are submitted using your Coupang email account.We look forward to your application and to possibly welcoming you to our dynamic team!

Company OverviewCoupang exists to create customer delight. When customers ask, "How did I live without Coupang?" we know our mission is fulfilled. With a singular focus on making shopping, dining, and everyday life effortless for our customers, Coupang is driving innovation across the multi-billion dollar commerce industry. As one of the fastest-growing retail companies, Coupang has established a unique position in the domestic commerce landscape, earning the trust of our customers.Coupang proudly considers itself a global publicly traded company rooted in startup culture. This mindset helps us maintain the agility we had at our founding, constantly launching new services and expanding our business. Every employee is empowered with an entrepreneurial spirit and the opportunity to drive new innovations and initiatives. The boldness to dive into work and achieve results is at the core of how we operate. At Coupang, you will witness daily growth for yourself, your colleagues, your team, and the entire company.Every employee at Coupang is genuinely committed to our mission of shaping the future of commerce. We solve customer challenges, challenge traditional norms, and push the boundaries of what's possible. If you seek an amazing work experience in a hyper-connected world with high availability and cutting-edge technology, join Coupang now.

About UsCoupang exists to create customer delight. We aim to ensure that our customers think, 'How did I live without Coupang?' This realization signifies our mission's fulfillment. Through unwavering commitment to making shopping, dining, and everyday life convenient, Coupang spearheads innovation across the multi-billion dollar e-commerce industry. Recognized as one of the fastest-growing e-commerce companies, Coupang has established a unique position in the domestic market, earning the trust of our customers.We take pride in being a globally listed company rooted in a startup culture. This maintains the agility we had at our inception, allowing us to consistently launch new services and expand our business. Every employee at Coupang is granted the opportunity to embrace entrepreneurship and drive new innovations and initiatives. The boldness to dive into work without hesitation is the essence of how we operate at Coupang. Here, you will witness the growth of yourself, your peers, your team, and the entire company every day.All Coupang employees are genuinely committed to our mission of shaping the future of commerce. We are dedicated to solving customer problems and breaking through traditional norms to exceed feasible limits. If you seek an amazing work experience in a hyper-connected world with high availability and cutting-edge technology, join Coupang today.About Coupang EatsCoupang Eats is Coupang's food delivery service and is rapidly growing as a delivery service in South Korea. Since its remarkable entry into the domestic delivery market in 2019, Coupang Eats has once again astonished the world with its 'Unlimited Free Delivery' initiative in 2024. This reflects our relentless efforts to provide the best delivery experience for our customers.The innovations we have introduced so far are just the beginning. We will continue to challenge ourselves toward a better future where everyone can enjoy better meals. Coupang Eats offers opportunities to enhance the capabilities of its members. If you want to grow the business alongside experts in various fields, join Coupang Eats now.Job DescriptionThis position is responsible for planning and executing key programs to accelerate brand sales and growth within the Coupang Eats organization. The Sr. Program Manager goes beyond mere operations, leveraging data-driven insights to enhance sales productivity and lead improvements in brand partner performance through strategic decision-making. The role involves designing actionable strategies that operate effectively in sales environments and structuring them into scalable systems, processes, and dashboards.

Company Overview CP One Japan LLC, a wholly-owned subsidiary of Coupang, Inc., has launched a new food delivery app called "Rocket Now" in select areas of Tokyo. As part of Coupang, Inc. (NYSE: CPNG), a Fortune 150 company listed on the New York Stock Exchange and recognized as a leading technology firm, CP One Japan is dedicated to providing fast and reliable, customer-focused food delivery services to Japanese consumers. Leveraging Coupang's technological prowess and innovative logistics solutions, we aim to deliver exceptional service under the "Rocket Now" brand. This page is designed for candidates who have successfully passed the selection process for Rocket Now to register their information for onboarding. Please review the content carefully and submit your details.

Company OverviewCoupang Logistics Services (CLS) is a specialized logistics subsidiary of Coupang, providing comprehensive logistics services including parcel delivery, freight transportation, freight forwarding, warehousing, and cargo classification.As a designated parcel transport operator by the Ministry of Land, Infrastructure and Transport, CLS plays a pivotal role in delivering optimal shipping services to customers, employing industry-first dedicated sorting personnel and direct delivery professionals, known as Coupang Friends, across nationwide delivery hubs.With our innovative Rocket Delivery service, CLS is committed to leading the future of logistics, leveraging our expertise, infrastructure, and network to continuously enhance customer satisfaction through logistics innovation.

About Coupang Eats Coupang Eats is a dynamic food delivery service and the fastest-growing delivery platform in South Korea. Launched in 2019, it has revolutionized the domestic delivery industry, recently surprising the world once more with its 'Unlimited Free Delivery' service in 2024. We continuously strive to provide the best delivery experience to our customers, and our innovations are just the beginning. Our mission is to ensure that everyone asks themselves, 'How did I live without Coupang Eats?' as we challenge ourselves towards a better future. At Coupang Eats, we offer opportunities for individuals to elevate their capabilities. If you wish to grow the business alongside experts from various fields, we invite you to join our team. Position Overview We are looking for a talented Product Manager to oversee our operations in the Japanese market. This role is both exciting and challenging as you will collaborate with world-class product managers, engineers, scientists, and business stakeholders to co-create key capabilities, intellectual property, and expertise for the Japanese market. As a Product Manager, you will define and build crucial components of a new on-demand logistics network that can offer a broader customer base across thousands of stores. This network will include a nationwide team of delivery personnel. You will work with operational partners to establish best practices and transform feedback into actionable features.

Company Overview Coupang exists to deliver customer delight. When customers ask themselves, "How did I ever live without Coupang?" we know we are fulfilling our mission. With a singular devotion to making our customers' shopping, dining, and daily lives easier, Coupang is leading innovation across the multi-billion-dollar e-commerce industry. As one of the fastest-growing e-commerce companies, Coupang has established a unique position in the domestic commerce sector and built customer trust. We pride ourselves on being a publicly listed global company grounded in a startup culture. This foundation allows us to maintain our agility since our inception, constantly launching new services and expanding our business. Every Coupang employee is empowered with an entrepreneurial spirit to drive new innovations and initiatives. The essence of how we work at Coupang is defined by the courage to dive into tasks without hesitation and achieve results. Here, you will witness daily growth not only in yourself but also in your colleagues, teams, and the entire organization. All Coupang employees are genuinely committed to our mission of shaping the future of commerce. We solve customer problems, challenge conventional wisdom, and push beyond achievable limits. If you are looking for a high-availability, high-tech work environment in a hyper-connected world, join us at Coupang today! Team Overview The Eats Finance team collaborates closely with various business leaders within Coupang Eats to develop financial and business plans aimed at achieving strategic goals while supporting value-driven decision-making. Additionally, the team tracks performance related to growth, margins, and cash flow, and engages in modeling for new product launches, vendor negotiations, and customer analysis. This team thrives on high analytical capabilities and promotes a culture of collaboration with various stakeholders, challenging existing methods and encouraging open communication. Key Responsibilities

About the Company Coupang exists to deliver an exceptional customer experience. We strive to make every shopping and dining experience seamless for our customers. Our mission is realized when customers ask themselves, 'How did I ever live without Coupang?' As one of the fastest-growing e-commerce companies globally, we lead innovations across the multi-billion dollar industry. We take pride in our startup culture as a large, publicly listed company. This agility drives our continuous growth and the relentless launch of new services. Every Coupang employee is empowered to embody an entrepreneurial spirit, driving innovation and initiatives that enhance our offerings. Our boldness to dive into work and achieve results embodies the essence of how we operate.

About Coupang At Coupang, we strive to astonish our customers. Our mission is to make shopping, dining, and living simpler than ever, and we take pride in transforming the multi-billion-dollar e-commerce landscape from the ground up. As one of the fastest-growing commerce companies, we have built a reputation as a dominant and dependable player in South Korean commerce. We combine the dynamic spirit of a startup with the robust resources of a global public company, enabling rapid growth and the launch of innovative services. Our entrepreneurial culture fosters an environment rich with opportunities for new initiatives and innovations. At Coupang, you will witness personal and professional growth as you collaborate with colleagues who are equally bold and ambitious. Join us as we redefine the future of commerce, breaking traditional boundaries to deliver exceptional customer experiences in an increasingly interconnected world.

About Coupang Play Coupang Play is Coupang's over-the-top (OTT) service, available not just to Coupang Wow members, but to everyone seeking a diverse range of content. Our platform boasts the most comprehensive lineup in South Korea, featuring original content, TV series, the latest movies, sports, kids & family shows, and news. We are constantly innovating with unique offline events, including Coupang Play Series and concerts by top artists, generating exciting new discussions. At Coupang Play, we ensure an optimal viewing experience anytime, anywhere. Our service is accessible on all mobile devices, tablets, smart TVs, PCs, Apple TV, and Android TV officially sold in South Korea. Our global tech teams, located across Seoul, Singapore, and California, continuously enhance the user experience, making it easier for customers to discover and enjoy content. We welcome applications from individuals eager to solve the most challenging problems alongside the best colleagues and who wish to rapidly grow their capabilities in a dynamic, young organization. Role Overview The Staff Product Designer will serve as a central leader in driving the strategic vision and execution of Coupang Play's core product experiences. This role demands a skilled designer who collaborates closely with diverse stakeholders, translating design vision and ideas into top-tier product designs.

About UsCoupang exists to deliver an extraordinary customer experience. When our customers ask themselves, 'How did I live without Coupang?', we know we have fulfilled our mission. Driven by a singular dedication to making shopping, dining, and life easier for our customers, Coupang leads innovation across the multi-billion dollar e-commerce industry. As one of the fastest-growing e-commerce companies, we have established a unique position in the domestic commerce sector and built customer trust.Coupang proudly identifies as a publicly traded company rooted in startup culture. This agile approach from our founding continues to drive our growth as we constantly launch new services and expand our business. Every employee at Coupang is empowered with an entrepreneurial spirit to drive new innovations and initiatives. Our fearless approach to achieving results defines how we work at Coupang, where you will witness daily growth for yourself, your colleagues, your team, and the entire company.Every Coupang employee is genuinely committed to our mission of shaping the future of commerce. We are dedicated to resolving customer challenges, defying traditional conventions, and surpassing achievable limits. If you seek an amazing work experience in a high-tech, always-on, hyper-connected world, join us at Coupang today.Coupang Eats is our food delivery service, rapidly becoming the fastest-growing delivery platform in South Korea. Launched in 2019, Coupang Eats surprised the industry with its 'Unlimited Free Delivery' in 2024. This is the result of our relentless efforts to provide unparalleled delivery experiences to our customers. The innovations we have introduced are only the beginning, and we will continue to challenge ourselves to create a future where everyone wonders, 'How did I live without Coupang Eats?' Join Coupang Eats to enhance your capabilities and grow our business alongside industry experts.

About Coupang Eats Coupang Eats is a leading food delivery service and one of the fastest-growing delivery platforms in South Korea, powered by Coupang. Since its remarkable debut in 2019, Coupang Eats has continuously innovated, including the introduction of 'Unlimited Free Delivery' in 2024, aimed at providing an unparalleled delivery experience for customers. This innovation is just the beginning; we are committed to challenging ourselves to ensure that everyone wonders how they lived without Coupang Eats. Join Coupang Eats now to enhance your skills and work alongside industry experts to grow our business. Position Overview We are seeking a passionate Senior Product Manager to lead our product initiatives for the Japan market. This stimulating and challenging role involves collaborating with world-class product managers, engineers, scientists, and business stakeholders to co-create and possess key capabilities, intellectual property, and expertise for the Japanese market. As a Product Manager, you will define and build essential components of a new on-demand logistics network that enables thousands of stores to reach a broader customer base. This network will serve thousands of delivery personnel nationwide. You will work with operational partners to establish best practices and translate feedback into functional enhancements. Key Responsibilities Own the product vision, strategy, roadmap, and KPIs for specific areas related to the shopping experience of Coupang Eats Japan customers. Provide the voice of the customer based on deep understanding and insights. Manage the product lifecycle from inception to launch, including writing product requirements, defining use cases, and setting success metrics. Identify opportunities to improve purchase conversion rates by eliminating friction points in the shopping experience. Inspire the team with the product vision and collaborate with various departments to realize the product. Collaborate with business stakeholders to drive growth for customers, stores, and delivery personnel. Build exceptional shopping and logistics experiences on mobile apps and websites.