About the job
We are in search of a strategic and analytical Courier Operations Manager to spearhead the Courier Function at Bolt Food Cyprus. In this pivotal role, you will oversee the performance of our courier network, expand operations into new cities, and cultivate a lean, high-performing team dedicated to operational excellence. Collaborating closely with the Country Manager and various local and global stakeholders, you will play a crucial role in shaping the future of Bolt Food's last-mile logistics in Cyprus.
Your responsibilities will encompass the entire courier operations lifecycle—from process design and team development to execution and performance management. You will begin by managing a talented Courier Operations Specialist and gradually grow the team by identifying skill gaps and recruiting accordingly. We seek an individual who can fluidly transition between detailed analytical problem-solving and on-the-ground leadership. Engaging directly with couriers, analyzing performance data, and developing robust supply models to enhance efficiency and earnings will be integral to your role.
Expect to travel to key operational areas in Cyprus, as we value hands-on experience and believe in spending time with couriers in the field rather than solely behind a desk.

