Creator Success Manager

Join Avetta as a Client Success Manager, where you will play a crucial role in ensuring our clients achieve their goals and maximize the value of our services. You will lead a dedicated team focused on providing exceptional support and fostering strong relationships with clients. This position is ideal for individuals who thrive in a dynamic environment and are passionate about client satisfaction.

Join Weave, a leading communication platform designed specifically for service-based businesses, as a Mid-Market Customer Success Manager. In this pivotal role, you will be responsible for nurturing strong relationships with our mid-market clients, ensuring they derive maximum value from our innovative solutions. You will serve as a trusted advisor, guiding customers through onboarding, product feature utilization, and ongoing support to foster loyalty and drive product adoption.

Join Vasion as a Customer Success Operations Manager, where you will be integral in driving our mission to facilitate digital transformation through our innovative and affordable SaaS solutions. At Vasion, we pride ourselves on our flexible work environment that supports over 400 employees globally, including our headquarters in St. George, Utah, and offices in the UK, Germany, and Lehi, Utah.Role OverviewAs the operational backbone of our Customer Success (CS) organization, you will play a crucial role as an individual contributor within the CS team. You will manage the systems, data, and processes that empower our Customer Success Managers to provide exceptional customer experiences at scale. You will collaborate across various departments including Product Management, Marketing, Sales, Channel, Business Operations, and Enablement to ensure our CS operations are efficient, measurable, and repeatable.Key ResponsibilitiesCS Tooling & Tech StackOversee the administration, configuration, and optimization of our Customer Success platform.Assess, implement, and integrate new tools that enhance team productivity and customer visibility.Act as the internal subject-matter expert for CS technology, offering training and support to the broader team.Collaborate with Business Operations to guarantee seamless data flow across CRM and CS tech stack.Data, Reporting & AnalyticsWork with the Business Intelligence team to create and maintain dashboards and reports that highlight key CS metrics such as NRR, health scores, and engagement trends.Convert data into actionable insights for CS leadership to guide strategy and resource allocation.Establish a robust data governance framework to ensure accuracy and reliability in CS reporting.Conduct ad hoc analyses to understand churn drivers, expansion patterns, and customer behaviors.Collaborate with the GTM Compensation team on plan design and implementation.Customer Onboarding & Playbook DesignDesign, document, and refine scalable onboarding programs and customer journey playbooks.Work with CS Managers to identify gaps in the customer experience and develop operational solutions.Create and maintain a comprehensive CS playbook library that addresses key customer interactions including onboarding, QBRs, escalations, expansions, and renewals.Partner with Enablement or L&D to ensure playbooks are effectively adopted and executed by the team.Provide internal enablement and best practices.Renewals & Churn ForecastingDevelop and maintain a renewals forecasting model to provide leadership with visibility into upcoming renewals and associated risks.Create early-warning systems utilizing health score data, usage signals, and engagement trends to identify at-risk accounts.Support the overall customer success strategy through data-driven insights.

Founded in 2003 by innovative college students, Entrata has established itself as a global leader in revolutionizing online rent payment systems. With a commitment to excellence, our award-winning solutions, including rent payments, insurance, leasing, maintenance, marketing, and communication tools, have transformed property management for owners, managers, and residents alike.With a diverse team of over 2,200 professionals across offices in Utah, Texas, India, Israel, and the Netherlands, Entrata successfully combines the creativity of a startup with the reliability of an established company. Our transparent communication and executive town halls foster a culture of collaboration and innovation. At Entrata, we are not just providing a product; we are enhancing living experiences and striving to create a better world.Are you passionate about driving customer success? If so, we invite you to join our Customer Success team as a Customer Success Manager, where you will play a crucial role in ensuring our customers thrive with the Entrata platform!In this dynamic position, you will build and maintain robust relationships with clients, collaborate with various departments to address customer needs, and ensure client retention. Your ability to manage multiple projects effectively and see them through to completion will be vital to your success.*For Utah residents, this position offers a hybrid work model, requiring in-office attendance three days per week.

Role Overview NetDocuments is hiring a Customer Success Manager focused on Small and Medium Enterprises in Lehi, Utah. This role centers on building and maintaining strong partnerships with clients, helping them reach their business goals using NetDocuments' document management platform. What You Will Do Develop and nurture relationships with SME clients Guide customers through onboarding and training on the platform Provide ongoing support to ensure clients get the most value from NetDocuments' solutions Help clients align the platform with their business objectives

Customer Success ManagerRole Overview:Facilitate Onboarding & Activation: Lead new customers through the implementation and setup stages to ensure a swift transition from sales and a rapid time-to-value.Enhance Customer Adoption & Retention: Cultivate strong relationships with key stakeholders, monitor account health, and proactively resolve issues to minimize churn and maximize engagement.Act as a Strategic Partner: Assist customers in leveraging Piston to lower fuel expenses, mitigate fraud, and analyze driver behavior. Provide tailored training and support to align with their business objectives.Spot Growth Opportunities: Identify potential for upselling and cross-selling while collaborating with sales to foster organic account growth.Champion Customer Advocacy: Gather and relay customer feedback to Product and Engineering teams to influence roadmap decisions and enhance the platform.Drive Process Improvement: Contribute to the development of scalable customer success playbooks as the company expands. You'll be involved in hands-on execution while helping to shape future strategies.Lead an International Remote Team: Manage a diverse team across different regions to ensure effective customer success.

Are you passionate about data and committed to driving partner success? Join Pattern as a Customer Success Manager and help elevate one of the fastest-growing companies in the US! We are looking for an energetic individual who thrives in a data-driven environment and possesses a unique blend of analytical and interpersonal skills.At Pattern, we specialize in accelerating brands on global ecommerce marketplaces through our cutting-edge proprietary technology and AI. With access to over 46 trillion data points, we utilize sophisticated machine learning models to optimize all aspects of ecommerce growth for our clients, including advertising, content management, logistics, pricing, and customer service. Thousands of global brands rely on our ecommerce acceleration platform to achieve profitable revenue growth across 60+ international marketplaces, including Amazon, Walmart.com, Target.com, eBay, Tmall, TikTok Shop, JD, and Mercado Libre. For more information, visit pattern.com or contact us at press@pattern.com.Recognized as one of North America's fastest-growing tech companies by Deloitte and as one of the best-led companies by Inc., we prioritize employee experience within our business model, earning accolades as one of Newsweek’s Global Most Loved Workplaces®.As a Customer Success Manager, you will play a pivotal role in driving client success and platform adoption. You will serve as a strategic thought leader in advertising, leveraging ongoing product developments to support client objectives while collaborating with team members to manage effective account plans focused on direct response marketing.This is a full-time position based in Lehi, UT, offering a flexible hybrid work schedule.

Join Slant as a Customer Success Manager and be part of our mission to empower financial advisors with AI-driven solutions. Our platform aims to help 20 million Americans retire with the guidance of skilled financial advisors. Slant is revolutionizing the CRM landscape for financial services, delivering exceptional value to our clients with cutting-edge technology and superior customer support.At Slant, we prioritize building meaningful relationships. Whether it's with our clients or our team members, we believe in the power of connection. As a Customer Success Manager, you will play a crucial role in ensuring our customers derive maximum value from our platform, guiding them from onboarding through their ongoing journey with us.Your responsibilities will include onboarding new clients, ensuring their satisfaction and engagement with our CRM, and being a proactive advocate for their needs. This position is critical in maintaining strong relationships between our financial advisors and the Slant platform.

About the Role EasyPost is looking for a Customer Success Intern in Lehi, Utah. This position supports the team by working directly with customers, helping resolve issues, and sharing insights to improve our services. What You Will Do Communicate with customers to understand their needs and answer questions Assist with troubleshooting and resolving customer concerns Gather and share feedback with the team to help refine EasyPost’s offerings Location This internship is based in Lehi, Utah.

Avetta is looking for a Supplier Success Professional to support B2B suppliers from the Lehi, Utah office. This position serves as the first point of contact for suppliers, helping them use the Avetta platform and addressing their questions or concerns. Role overview This role centers on guiding suppliers through the platform, answering inquiries, and making sure each interaction is smooth and productive. Building trust and maintaining strong supplier relationships is a key part of the job. What you will do Respond to supplier questions as their main contact Assist suppliers in navigating the Avetta platform Work to ensure suppliers have a positive experience Foster lasting relationships and trust with each supplier Location This position is based in Lehi, Utah, United States.

Avetta is looking for a Bilingual Supplier Success Professional to join the B2B customer support team in Lehi, Utah. This position centers on supporting suppliers in both Spanish and English, helping them navigate account management and resolve questions. Role overview This role focuses on providing clear, helpful assistance to suppliers. The goal is to ensure suppliers have a positive experience and can use Avetta’s solutions effectively. Regular tasks include answering inquiries, guiding users through account processes, and sharing information about available services. Key responsibilities Respond to supplier questions in Spanish and English Assist with managing supplier accounts Promote Avetta’s solutions to improve the supplier experience Requirements Fluency in both Spanish and English Strong communication skills Experience supporting B2B customers is helpful

At Collective Health, we are revolutionizing the way employers and their employees interact with health benefits by integrating innovative technology, empathetic service, and exceptional user experience design.As a Senior Manager of Product Marketing, you will report directly to the Director of Product Marketing. This pivotal leadership position encompasses the development and implementation of go-to-market strategies for our products, overseeing client communications, and executing retention strategies. You will also serve as the primary liaison for our Client Success team while providing critical market insights to the Product team to influence our strategic roadmap.Your Responsibilities:Lead the development and execution of client communications and retention strategies in collaboration with the Client Success team and other departments.Build an extensive library of sales and client success enablement materials, including product presentations, newsletters, white papers, and battlecards.Train and empower client success teams to effectively convey our value proposition and enhance customer retention.Oversee the Go-to-Market (GTM) strategy, managing the entire process for new product launches and feature enhancements, including market research and competitive analysis.Provide market insights gained from client interactions to inform the Product team's strategic decisions.Craft compelling narratives and messaging that resonate with a diverse audience including employers, benefits consultants, and healthcare systems.Utilize data-driven insights to stay ahead of market trends and inform marketing initiatives.

As a Mid-Market Customer Onboarding Project Manager, you will take charge of the complete lifecycle of software and phone system implementation for our mid-market and enterprise clients at Weave. Your expertise will ensure a seamless transition from the sales phase to active operational use by overseeing system installations, coordinating technical resources, and guiding clients through every step of the onboarding process. Serving as both a project manager and a trusted advisor, you will collaborate with IT teams, administrators, and stakeholders to customize solutions that address intricate business challenges, minimizing downtime and expediting the time-to-value for our clients.In addition to overseeing deployment, you will play a pivotal role in positioning customers for long-term success. By aligning implementation strategies with client objectives, promoting best practices, and facilitating smooth adoption, you will empower mid-market and enterprise clients to maximize their investment returns and lay the groundwork for sustainable growth using our platform.This position is hybrid: in-office Monday through Wednesday, with optional work-from-home Thursdays and Fridays.Reports to: Onboarding Manager

Join Adobe as a Partner Program ManagerAt Adobe, we are dedicated to revolutionizing the world through digital experiences. We empower everyone—from budding artists to global enterprises—with the tools they need to create and deliver outstanding digital content. Our commitment is to enable individuals to craft stunning images, videos, and applications, transforming the way businesses engage with their customers across all platforms.We are on the lookout for top talent and are committed to fostering an exceptional workplace where respect and equal opportunity are paramount. We believe that innovation can stem from any corner of the organization, and your next big idea could be the one we’re waiting for!The OpportunityThe Adobe Technology Partner Program team is responsible for designing and managing the program that enables strategic Independent Software Vendors (ISVs) and technology firms to deliver distinctive integrated solutions that enhance Adobe Digital Experience solutions for our customers. Our dynamic team is seeking talented individuals who can assist partners in building and promoting integrations that enhance customer experiences.As a Partner Program Manager, your primary responsibility will be to ensure that your assigned partners maximize their engagement with the partner program. You will conduct regular meetings with partners to address inquiries, resolve challenges, and facilitate the delivery of partner program benefits.What You’ll DoFacilitate partner engagement to ensure they are leveraging all available program benefits.Regularly meet with partners to educate them about program advantages and guide them in accessing these benefits.Understand each partner’s business objectives and advocate for their needs within Adobe.Engage with the wider partner ecosystem to enhance the program and provide recommendations for creating a leading partner experience.Support Go-to-Market initiatives with Adobe’s field teams for partners.What You Need to SucceedPrevious experience in partner management, business development, or partner marketing.Exceptional communication skills.Proactive problem-solving abilities and foresight into partner needs.Familiarity with Adobe Digital Experience solutions and the Adobe partner ecosystem is advantageous.Experience with Crossbeam account matching software is a plus.This is a full-time agency position through Magnit at Adobe, where you will be fully integrated into the Adobe partner team and immersed in a globally recognized work environment celebrated for its outstanding employee experience. This role serves as a great opportunity to gain insight into Adobe and position yourself for potential full-time employment with Adobe.

About Us: At SmithRx, we are an innovative and fast-growing health-tech company on a mission to transform the Pharmacy Benefit Management (PBM) landscape. Our advanced drug acquisition platform leverages cutting-edge technology and cost-saving tools, combined with unparalleled customer service to deliver outstanding value to our clients. Since our inception in 2016, we have successfully onboarded hundreds of thousands of members, proving our solution resonates across the nation. We take pride in our collaborative and mission-driven culture that motivates our team to perform at their best. We are committed to revolutionizing the U.S. healthcare system, guided by values such as: Integrity: Our purpose drives our actions, fostering honesty and ethical leadership. Courage: We tackle challenges with resilience, embracing the unknown while advocating for our clients. Collaboration: Our success hinges on our partnerships and the commitment of our team; we thrive together. Role Overview: As an Account Specialist, you'll play a vital role in ensuring the post-sale success and satisfaction of our customers. You will leverage your industry and product expertise to build effective relationships with operational leadership, articulating the value of our services in alignment with their business objectives. Your proactive approach will help identify risks to client satisfaction and collaborate across teams to implement solutions. Your journey with clients begins at the implementation kick-off, where you will support the creation and maintenance of their success plans.

Join Avetta, a leader in supplier management solutions, where our innovative SaaS platform seamlessly connects top-tier organizations with vetted suppliers, contractors, and vendors. Our technology empowers businesses with unparalleled visibility and human insights, driving sustainable growth across supply chains. With over 85,000 active customers in more than 100 countries, we are committed to enhancing supplier relationships.ROLE OVERVIEWAs the Manager of Supplier Relationship Management, you will spearhead a dynamic team of Relationship Managers dedicated to enhancing retention within a select portfolio of high-priority supplier accounts. Your primary focus will be on coaching, executing processes, and providing strategic guidance to minimize churn, elevate supplier satisfaction, and ensure a consistent, value-rich experience.You will adeptly balance daily operational management with strategic alignment to broader lifecycle initiatives. Success in this role hinges on exceptional people leadership, proficiency in CRM systems, and a fervent commitment to enhancing customer experiences through proactive engagement and scalable processes.At Avetta, we view our suppliers not merely as participants but as essential partners in cultivating safer supply chains. Your leadership will ensure that every supplier feels valued, supported, and primed for renewal success.This is a hybrid role, requiring three days per week in our beautiful Lehi office.

As a Customer Implementation Specialist at Weave, you will play a pivotal role in guiding our customers through the successful onboarding of the Weave platform. You will be responsible for nurturing relationships with clients, ensuring a seamless implementation experience that sets the stage for their long-term success. With a diverse portfolio of customers at various stages of the implementation journey, your ability to manage priorities and balance both planned and unexpected tasks will be crucial. Your dedication to providing a stellar customer experience is essential in making their transition to Weave smooth and efficient.

About the Role Avetta is hiring a Billing Operations and Systems Manager to strengthen billing processes and guide system oversight. This position is based in Dallas, TX; Houston, TX; or Lehi, UT. What You Will Do Lead a team focused on improving billing operations and system workflows Oversee billing cycles to ensure accuracy and efficiency Identify and implement strategies that streamline processes Deliver insights to support operational growth and success Location Dallas, Texas, United States Houston, Texas, United States Lehi, Utah, United States

Role overview NetDocuments seeks a Lead Product Manager to drive strategy and execution for its document management solutions. This position is open to candidates based in Lehi, Utah or working remotely within the United States. Key responsibilities Define and refine the product vision and strategy for NetDocuments’ suite of offerings Collaborate with engineering, design, and business teams to align on goals and execution Evaluate and prioritize features by considering customer needs and shifts in the market Manage the product lifecycle, guiding solutions from initial concept through launch About NetDocuments NetDocuments creates tools that help organizations handle documents securely and efficiently. The company emphasizes collaboration and aims to deliver products that solve real customer problems.