company

Credit Controller

Workman LLPGlasgow, Scotland, United Kingdom
Hybrid Full-time

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Experience Level

Experience

Qualifications

Previous experience in Credit Control is desirable. GCSEs in Maths and English (A-C). Good numeracy skills. Proficiency in IT and software applications, particularly Microsoft Outlook and Excel.

About the job

Workman LLP is looking for a Credit Controller to join the Glasgow office. This position sits within a collaborative team focused on managing relationships with high-profile clients. The role involves daily interaction with tenants and close coordination with Client Accountants, Treasury, and Property Managers to deliver high standards of service. Support from a Manager and experienced teammates is part of the package.

Main Responsibilities

  • Build and maintain professional relationships within the credit control team and across the wider business.
  • Communicate daily with tenants by phone and email to secure timely payment of all lease charges.
  • Work closely with Property Managers and Client Accounts, adapting to the needs of specific clients or properties.
  • Keep the tenant database accurate to support effective arrears collection.
  • Independently manage the collection of overdue accounts.
  • Proactively reach out to tenants with a history of late payments before deadlines.
  • Use initiative to meet objectives while maintaining strong customer relations.
  • Coordinate with Cashiers each day to ensure Property Managers have up-to-date information.
  • Reconcile accounts when required.
  • Report directly to clients on the progress of arrears recovery.
  • Take on other duties as needed.

What We Look For

  • A proactive, practical, and positive approach to work.
  • Strong professional communication skills and the ability to build effective working relationships across teams.
  • Previous experience in credit control is preferred but not required; no formal qualifications in credit control are necessary.
  • GCSEs in Maths and English (grades A-C).
  • Strong numeracy skills.
  • Good IT skills, especially with Microsoft Outlook and Excel.

Benefits

  • Hybrid working: at least three days per week in the office for work-life balance.
  • Full-time contract (35 hours per week).
  • Discretionary annual bonuses and salary reviews.
  • Comprehensive healthcare, life insurance, and wellness programs.
  • Birthday off and an extra day off between Christmas and New Year.
  • Lifestyle benefits, including gym membership, cycle-to-work scheme, and options to buy or sell holiday days.

About Workman LLP

Workman LLP is a leading property consultancy providing exceptional services across various sectors, ensuring high standards and client satisfaction.

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