About the job
Who We Are
Verkada is revolutionizing the way organizations safeguard their personnel and premises by leveraging an integrated, AI-driven platform. As a frontrunner in cloud-based physical security, Verkada empowers organizations to enhance safety and operational efficiency through a unified software platform that encompasses solutions for video surveillance, access management, air quality monitoring, alarm systems, intercoms, and visitor oversight.
With over 30,000 global organizations, including more than 100 Fortune 500 companies, placing their trust in Verkada as their physical security solution, we offer simplified management, intelligent control, and scalable implementations. Founded in 2016, Verkada has swiftly expanded, operating from 15 offices and employing over 2,200 dedicated professionals.
Our Mission
At Verkada, we are committed to ushering the physical security industry into the future through a customer-first approach. We take pride in our stellar documentation, support, and sales engineering teams. However, challenges can arise.
The Critical Accounts Program (CAP) serves as our "last line of defense" when we face the potential loss of a client relationship. As a CAP Engineer, you will not only manage cases; you will actively engage in high-stakes scenarios, mobilizing the necessary resources to stabilize the client and ensure their satisfaction before moving on to the next mission.
Picture this: A major hospital system is set to go live with Verkada, but a network configuration error prevents their cameras from recording during a critical incident. While some might perceive this as merely a ticket, a Critical Accounts Engineer recognizes a vital partnership at risk. You are the one who receives the call, boards a plane that evening, and arrives at their command center the following morning to guide our engineers and their IT staff towards a resolution.
Your Role in Serving Our Customers
- Rapid Incident Command: Assume complete ownership of escalated customer cases, driving prompt, impactful solutions to restore confidence.
- Executive Advocacy: Act as the single point of contact for customer executives, offering transparent diagnostics and expedited problem resolution.
- On-Site Deployment: Be prepared to travel at a moment's notice to engage with customers directly or conduct thorough on-site troubleshooting.
- Strategic Alignment: Collaborate across Engineering, Product, Sales, and Support to prioritize the fixes our customers require most.
- Insights for Growth: Transform customer pain points into actionable insights for improvement.
