CRM Data & Insights Analyst

Position OverviewJoin our team at remote-raven as a meticulous and proactive Operations & Data Analyst responsible for enhancing the operational framework of a healthcare clinic. This essential behind-the-scenes position aims to streamline systems, optimize workflows, and convert data into actionable insights that enhance efficiency and patient satisfaction.The ideal candidate excels in organized settings, possesses a knack for resolving operational challenges, and demonstrates accountability for processes with minimal supervision. This role is pivotal in maintaining smooth operations, allowing clinical teams to concentrate on delivering exceptional patient care.Core ResponsibilitiesSystems & Process ImprovementDevelop, document, and enhance clinic workflows and operational procedures.Identify inefficiencies, obstacles, and error trends, proposing effective process enhancements.Support projects that improve patient experience, accuracy, and service delivery.Maintain operational documentation and workflow standards.Data Management & ReportingGather, organize, and analyze data from electronic health records (EHR) and internal systems.Create and maintain business analysis spreadsheets to monitor KPIs and operational performance.Compile timely, precise, and actionable reports for leadership and operational teams.Ensure data integrity while adhering to consistent reporting standards.Communication & Project ManagementEngage in outbound communications to promote operational efforts and follow up on pending tasks.Collaborate with internal stakeholders to drive projects forward efficiently.Track outstanding items and guarantee completion within established deadlines.Financial & Inventory ManagementOrder materials, oversee inventory levels, and facilitate replenishment.Verify the accuracy and completeness of invoices.Assist in updating pricing, reviewing fee schedules, and conducting basic profitability analyses.General Operational AssistanceProactively manage operational task lists, ensuring all responsibilities are addressed.Support various operational projects and administrative tasks.Foster a mindset of continuous improvement in daily operations.Success MetricsEfficient Processes – Workflows are clear, effective, and continually refined.Reliable Data – Reports are precise, organized, and accessible when needed.Consistent Execution – Follow-ups are conducted, and tasks are completed punctually.

pavago is looking for a Financial & Data Analyst based in Kenya to work remotely. This position centers on analyzing financial data and producing insights to inform business decisions. Role overview The analyst will handle financial data, support regular reporting, and contribute to forecasting activities. Interpreting data and presenting findings will be a key part of the job, helping the team understand trends and make informed choices. What you will do Analyze financial data to identify patterns and support decision-making Assist with preparing reports and forecasts Interpret data and communicate insights to the team Requirements Experience in financial analysis and data interpretation Strong analytical and reporting skills Ability to work remotely from Kenya

About One Acre Fund Since 2006, One Acre Fund has supported 5.5 million smallholder farmers in nine African countries. The organization supplies high-quality farming inputs, tree seedlings, credit, and modern agronomic training. By working with One Acre Fund, farmers increase their income and assets on supported land by more than 35% and strengthen their resilience. Over 9,000 team members from a range of backgrounds contribute to this mission. For more on the organization’s values and workplace culture, visit the Why Work Here blog post. Young Professionals Program The Young Professionals Program offers paid internships and training for outstanding African graduates. Interns take on meaningful assignments that directly support One Acre Fund’s goals. The program includes a thorough onboarding process and project design training. Interns collaborate with peers and gain practical experience to help launch their careers. Role Overview: Global Data Analyst Intern Based in Nairobi, Kenya, the Global Data Analyst Intern works with cross-country datasets to develop core data products. The focus is on building reliable dashboards and reports that inform decisions throughout the organization. This work helps advance One Acre Fund’s mission to deliver larger harvests, healthier families, and improved soil for smallholder farmers. Main Responsibilities Design, build, and maintain operational reports and dashboards to support analytics for multiple teams. Document and verify dashboards and reports for accuracy and long-term use. Monitor how tools are used and make ongoing improvements to ensure they remain useful and trusted. Manage daily operations of the tech service desk, ensuring effective and high-quality support. Escalate and resolve issues promptly to keep operations running smoothly.

About One Acre FundEstablished in 2006, One Acre Fund empowers over 5.5 million smallholder farmers to enhance productivity and sustainability on their farms. Operating in nine countries that are home to two-thirds of Africa's farmers, we deliver high-quality agricultural inputs, tree seedlings, accessible credit, and comprehensive training programs. This innovative model typically boosts farmers' income and asset growth by over 35% while fostering long-term resilience. Our diverse team of more than 9,000 dedicated professionals plays a crucial role in this mission.Discover more about our culture and values through our Why Work Here blog post.About the RoleThe Global Data R&D Analyst position offers a unique opportunity to influence decision-making across all facets of One Acre Fund’s program. By leveraging various data types, including sales, yield, demographic, and satellite data, you will help us reach over one million farmers with greater efficiency and impact.In this role, you will conduct analyses that inform strategic decisions on repayment, program expansion, and operational functions, collaborating closely with program leaders to interpret findings and make informed decisions. You will also play a pivotal role in shaping our data strategy, exploring innovative ways to utilize data to enhance our program outcomes.Moreover, you will work alongside our robust agronomic and socioeconomic research teams across all operational countries, ensuring that trials are executed to the highest standards. This includes providing analytical support, training for team members, and managing our agronomic data warehouse to facilitate research collaboration, thereby amplifying our impact on smallholder farmers throughout the continent.To excel in this role, you should possess excellent communication skills and a strong analytical foundation, with experience in experimental design. You should be adept at navigating ambiguous results derived from imperfect data and advising leadership on the risks associated with various decision paths.This role is intentionally hybrid, requiring proficiency as:an experimental methodologist (trial design & causal inference),an applied data scientist (production analytics, geospatial methods, modeling), andan effective communicator across diverse teams.

Reporting to: Data Analytics ManagerOur Mission:At Watu Africa, we empower aspiring entrepreneurs.As Africa’s leading Asset Finance company, we are dedicated to making dreams a reality for those who seek to start and grow their businesses. We envision a future filled with opportunities and prosperity for the continent, and we aim to be a driving force in this transformation. Our vision is to deliver asset financing solutions for mobility assets (including motorcycles, three-wheelers, and vehicles) and mobile devices to motivated individuals who believe that the right tools can help them succeed as entrepreneurs while supporting their families and communities. Our commitment is to Empower Entrepreneurs by providing the resources needed to advance and thrive in their lives.Your Responsibilities:Develop and maintain comprehensive reports and dashboards for various key performance indicators (KPIs).Utilize data analysis and statistical methods to answer business queries.Assist the management team with a range of data-related requests.Conduct regular audits to ensure data quality in accordance with company policies.Support the establishment and maintenance of back-end data ingestion and transformation processes.Qualifications We Seek:Technical Skills:A degree or diploma in Data Analytics or a related discipline.Over 2 years of experience in Data Analysis.Proficiency in advanced SQL (required).Strong knowledge of Excel and Google Sheets.Familiarity with relational database concepts.Experience in data preparation and acquisition.Preferred Technical Knowledge:Proficient in R or Python.Experience with Google Cloud solutions, particularly Google Data Studio and BigQuery.Experience with non-relational databases or big data technologies.Familiarity with Git and dbt.Non-Technical Skills:Ability to work independently and take initiative.Meticulous attention to detail.Self-motivated and results-oriented.Effective team player with strong communication skills.How to Apply:Click this link: Apply Now.

Position Summary: At the Rainforest Alliance, we recognize the transformative power of data. Within our Data Management and Intelligence department, we are dedicated to enhancing data-driven decision-making by delivering scalable data products to the market. Our mission is to unlock the full potential of data for internal stakeholders while establishing a robust foundation for future data offerings.The Data Analyst, Data Products, reporting to the Data Products Analytics Manager, will be instrumental in creating innovative data-as-a-product solutions tailored for the market. This role involves proactively engaging with stakeholders to identify their data and reporting needs, translating these insights into actionable data products that facilitate informed decision-making. Ensuring that our data products meet the highest standards of utility and value is paramount. Given our extensive partnerships across global supply chains, the design and positioning of data products must cater to a diverse range of partner requirements, from producers to market participants.The ideal candidate will possess a deep understanding of our systems and the data they encompass. You will engage from the outset of initiatives to clarify data requirements and collaborate with the technology team to ensure seamless data flow through our systems and warehouses. The Data Analyst will adeptly convert complex datasets into user-friendly, standardized reports that yield actionable insights. As a subject matter expert in Power BI and supply chain reporting, you will serve as the primary resource for established reports and actively engage with cross-departmental and external stakeholders to empower them with independent reporting capabilities while advocating for enhanced knowledge of reporting tools across all stakeholders.Responsibilities:Proactively engage with Corporate Engagement & Partnership account managers to compile and summarize data in formats that support management decision-making and client needs.Collaborate across departments to derive actionable insights from data and translate data into actions.Ensure data requirements are integrated at the onset of strategic initiatives to guarantee that data collection and structuring aligns with our data-as-a-product strategy.Maintain ongoing alignment with colleagues in the DM&I department to promote consistency in data metrics, implement data quality practices in products, and ensure ethical sharing of data products.Lead training efforts to empower internal stakeholders to utilize available reporting tools effectively.

We are on the lookout for a passionate and skilled Data Analyst to join our innovative team at Invent Consulting Ltd. In this role, you will be instrumental in transforming data into actionable insights that drive our business strategy, product development, and operational efficiency.Develop advanced models to analyze trends, forecast performance, and recommend strategic improvements.Conduct thorough data analyses to support informed decision-making across the organization.Create visually appealing and informative dashboards and reports to communicate findings effectively.Design and implement automation tools to enhance daily operational efficiency.Maintain the accuracy, consistency, and integrity of business metrics across all reporting.Produce comprehensive documentation and training materials, establishing best practices and a robust data toolkit for the team.

Act as the primary point of contact for external data-trading partners, ensuring the development, maintenance, and support of file specifications and integrations.Configure, modify, test, and sustain EDI maps, file processes, and system interfaces to meet evolving business needs.Conduct thorough analysis of business workflows, translating requirements into precise technical design specifications.Diagnose file failures, data discrepancies, and integration issues linked to uploads and system workflows.Oversee testing, implementations, and upgrades for both new and existing clients to ensure seamless integration.Facilitate the onboarding process and maintain file-based integrations for optimal performance.Uphold compliance with data handling, reporting standards, and accuracy metrics.Identify opportunities to enhance performance, reliability, and automation within file transfer processes.Collaborate with internal operations, engineering, and client-facing teams to deliver tailored, client-centric solutions.Key areas of focus will include:FMLA / Absence ManagementConfigure new employer accounts and establish file feeds.Manage ongoing file processing and resolve any issues that arise.WEX IntegrationsOnboard new clients and ensure accurate approval and processing of file feeds.Conduct regular system and file maintenance to ensure reliability.File OperationsOversee manual uploads of eligibility, contribution, and demographic files.Monitor recurring file processes and swiftly address exceptions.

Join our dynamic Quality and Analytics team at tatucity as a Business Analyst! In this pivotal role, you will curate insightful, data-driven narratives that enhance our Contact Centre operations, aiming to significantly improve the experiences of both our agents and customers. Collaborate directly with stakeholders to identify business requirements, develop prototypes, and effectively communicate project timelines and updates.Key Responsibilities Support the operational demands of the Contact Centre while increasing insights into customer interactions. Develop innovative data products that present Call Centre performance metrics in user-friendly formats. Facilitate techniques for addressing fundamental reporting inquiries and clarifying data definitions. Leverage statistical analysis and mathematical modeling to extract valuable insights regarding Call Centre operations. Ensure robust data governance and comprehensive documentation practices are maintained. Collaborate with various departments to create comprehensive cross-functional dashboards for executive review. Utilize data analytics to evaluate Call Centre performance, identify emerging trends, and provide constructive feedback to Managers and Trainers, focusing on enhancing service level agreements (SLAs) and customer satisfaction (CSAT). Engage with Managers to ascertain their analytical needs for departmental growth. Design tickets and mock-ups for new reporting functionalities based on stakeholder specifications. Act as the liaison between stakeholders and cross-functional support teams to resolve data-related issues. Keep abreast of industry trends to identify new functionalities and best practices that can boost productivity. Report on current performance trends to Management and Executives.

Reporting to: Head of ProcessRole Purpose:As a Process Analyst, you will play a crucial role in enhancing operational efficiency and ensuring accountability within our teams. Your primary goal will be to empower operational teams by developing new processes and refining existing ones. The successful candidate will be a data-driven professional with exceptional skills in data analysis, project management, stakeholder engagement, and effective communication.Key Responsibilities:Develop a comprehensive understanding of business requirements and processes.Collaborate with business leaders to assess current processes, identify gaps, and anticipate changes.Facilitate efficiency improvements through process mapping and opportunity identification.Design and implement systems for operational teams utilizing Google Cloud Platform.Provide initial training and ongoing support to ensure operational teams achieve self-sufficiency.Conduct experiments and analyses to quantitatively determine best practices.Qualifications (Required):Proficiency in SQL.Strong skills in spreadsheet management.Qualifications (Preferred):Bachelor's degree in a quantitative field such as:Computer Science, Actuarial Science, Engineering, Statistics, Economics, Mathematics, or Management Information Systems.Experience with dashboarding and data visualization tools.Familiarity with Python programming.Your Journey to Becoming a Rockstar Process Analyst:Weeks 1-2: Immersion in the business environment through shadowing various departments and learning how different functions interconnect.Weeks 3-4: Collaborate with experienced process analysts on ongoing system development and optimization projects. Potential internship with our analytics team to enhance your data skills and familiarize yourself with GCP.Months 2-3: Take ownership of a project from inception to completion, supported by your manager and team.Life as a Process Analyst:Engage in daily morning huddles, weekly one-on-ones with your manager, and regular collaboration with operational teams. Enjoy a flexible work environment with the option to work from home one day per week and occasional travel (approximately 10%).Note: Only shortlisted candidates will be contacted.

At Careers Activate Talent, we are dedicated to providing expert operations and supply chain advisory services tailored for beauty brands aiming to scale with precision and dependability. Our partnerships with high-growth consumer brands focus on enhancing operational infrastructure, optimizing margin performance, and ensuring reliable product availability.This role is situated in a dynamic, execution-oriented environment where attention to detail and accountability are paramount.Position OverviewThe Operations Manager plays a vital role in ensuring that our clients receive the right products in the right place at the right time. This hands-on position encompasses daily supply and material planning, purchasing execution, vendor coordination, data integrity, invoicing processes, and collaboration with logistics and fulfillment partners.A primary responsibility includes maintaining inventory and safety stock targets while proactively managing financial exposure. The Operations Manager will oversee purchasing and invoicing workflows from initial review to executive approval, ensuring the accuracy of critical operational data such as item master records, BOMs, and product costs.To succeed in this role, candidates must demonstrate strong analytical skills, proficiency in developing and managing Excel-based planning and financial models, and the ability to function effectively in capacity-constrained environments. The ideal candidate will possess a solid foundation in supply planning paired with a strong sense of ownership, meticulousness, and execution discipline.Key ResponsibilitiesOperational AccountabilityMaintain inventory and safety stock targets while managing product availability and inventory risk.Facilitate regular cross-functional meetings to synchronize on priorities, risks, and constraints.Supply & Material PlanningOversee end-to-end supply and material planning to ensure on-time and in-full product availability across various channels.Transform demand forecasts into actionable supply plans and production schedules for both components and finished goods.Develop and sustain Excel-based models to forecast supply, evaluate capacity, and analyze inventory levels.Monitor safety stock levels and adjust plans in response to shifts in demand or capacity.Manage packaging and artwork transitions to mitigate inventory exposure and prevent stockouts or excess.Collaborate with Product Development and Marketing teams regarding launch schedules and readiness.Purchasing, Invoicing & Financial OversightOversee purchasing activities to ensure they align with supply plans, budget constraints, and lead times.

Role overview Digital Divide Data seeks an Operations Manager in Nairobi to lead projects in machine learning, autonomous vehicles, and advanced driver-assistance systems (ADAS). This role centers on guiding teams and ensuring smooth project delivery within these technology areas. What you will do Direct daily operations for projects involving machine learning and autonomous vehicle technologies Manage project teams and coordinate work across different departments Assist with integrating new technologies into current processes The team Join colleagues who focus on advancing mobility and technology. The group values collaboration and practical approaches while developing systems that support the future of transportation.

Operational Strategy & Leadership:Lead the development and execution of operational strategies aimed at driving the company's growth and achieving its objectives. Inspire and guide the operations team, cultivating a culture of excellence and continuous improvement.Process Improvement:Identify opportunities for process enhancements to boost operational efficiency and effectiveness. Leverage data and analytics to monitor performance metrics and inform decision-making.Resource Management:Supervise resource allocation, encompassing staffing, equipment, and materials, to ensure optimal utilization. Foster strong relationships with suppliers and vendors, negotiating contracts and ensuring timely delivery of goods and services.Logistics & Supply Chain:Oversee logistics and supply chain operations to guarantee timely and cost-effective product delivery. Implement best practices in inventory management to minimize costs and maximize efficiency.Compliance & Risk Management:Ensure adherence to industry regulations, safety standards, and company policies. Proactively identify and mitigate operational risks, implementing corrective actions as necessary.Facility Management:Manage the maintenance and operation of company facilities to ensure a safe and productive work environment. Collaborate with facility management teams to address operational issues effectively.Customer Service & Support:Work closely with the sales manager to maintain high levels of customer satisfaction by overseeing customer service operations and resolving any issues. Implement customer feedback mechanisms to enhance service delivery.Budgeting & Financial Management:Develop and manage operational budgets, ensuring financial targets are met while optimizing resource allocation.

As a Senior Data Engineer at jobgether in Kenya, the focus is on building and supporting data pipelines and architectures. This position centers on both the technical side of data engineering and strong teamwork across different departments. Role overview This role involves designing, implementing, and maintaining data systems that help the organization manage and use information effectively. Collaboration with colleagues from various teams is an essential part of daily work. What you will do Create and manage data pipelines that support business needs Develop and maintain data architectures for reliable information flow Work closely with cross-functional teams to deliver data solutions Requirements Strong foundation in data engineering principles Experience designing and implementing data systems Ability to work well with colleagues from different backgrounds

Job Title: Data Entry SpecialistPosition Type: Full-Time, RemoteWorking Hours: During U.S. business hoursAbout the Role:We are looking for a detail-oriented Data Entry Specialist to join our team. Your primary responsibility will be to accurately input, maintain, and report business data, which is crucial for supporting finance, sales, operations, and leadership in making informed decisions. The Data Entry Specialist will ensure that records are complete, compliant, and ready for audits across various platforms.Key Responsibilities:Data Input & Accuracy:Accurately enter and update records in CRMs, databases, or spreadsheets (e.g., Salesforce, HubSpot, Airtable, Excel, Google Sheets).Validate data accuracy by cross-referencing with source documents (invoices, contracts, customer information, HR files).Identify and correct errors, duplicates, and incomplete records.Data Maintenance:Utilize tools such as Excel filters, pivot tables, and formulas to clean and standardize datasets.Apply consistent formatting, naming conventions, and categorization.Conduct weekly data audits to ensure high-quality standards.File & Record Management:Organize digital records into logical, searchable structures (e.g., SharePoint, Google Drive, Dropbox).Ensure all files are version-controlled and retrievable for audits or compliance purposes.Reporting & Support:Generate daily/weekly reports on transaction volumes, status updates, and audit logs.Provide support to finance with AR/AP data entry, assist sales teams with lead/contact updates, and help HR with employee data management.Compliance & Confidentiality:Maintain strict confidentiality of sensitive information (financial, personal, or client-related).Ensure compliance with data privacy regulations (GDPR, HIPAA, CCPA depending on the industry).Process Improvement:Identify recurring data issues and suggest solutions (automation, improved forms, new templates).Collaborate with supervisors to enhance efficiency and minimize errors.What Makes You a Perfect Fit:Exceptional attention to detail, with the ability to catch errors that others might overlook.High typing speed and accuracy.Comfortable with repetitive yet critical tasks.Organized, reliable, and accountable for safeguarding data integrity.Required Experience & Skills:1-2 years of data entry or clerical experience.Proficiency in Excel and Google Sheets (including sorting, filtering, pivot tables, and formulas).Familiarity with CRM systems (Salesforce, HubSpot) and database tools (Airtable, Access).Strong typing accuracy and speed.

Role overview Standard Bank Group is hiring a Data Privacy Manager based in Nairobi. The role centers on safeguarding data integrity and confidentiality throughout the organization. A thorough grasp of data privacy laws is essential, along with the ability to turn legal requirements into practical company policies and procedures. Main responsibilities Create, update, and oversee data privacy policies to ensure compliance with both local and international standards. Collaborate with teams across departments to enhance data protection measures. Carry out privacy impact assessments to detect and address potential risks. Serve as the primary contact for data privacy inquiries and concerns within the organization.

Accor Hotels is seeking a Revenue Analyst in Nairobi to support hotel revenue management. This entry-level position offers recent graduates a chance to build a career in hospitality while learning the fundamentals of revenue optimization. Role overview The Revenue Analyst will work closely with the team to study market trends and monitor pricing strategies. By gathering and interpreting data, this role helps inform decisions that impact financial results across the hotels. Key responsibilities Analyze market trends and competitor activity Monitor and review pricing strategies Assist in reporting and forecasting to support financial goals Who should apply This position suits recent graduates eager to start a career in hospitality revenue management. A keen interest in data analysis and hotel operations will be helpful in this role.

pavago is looking for an Operations Coordinator to help keep daily operations running smoothly. This remote role based in Kenya involves working across teams to support efficient processes and resource management. Role overview The Operations Coordinator will focus on maintaining and improving operational workflows. This position requires regular collaboration with colleagues to identify areas for process improvement and to help implement solutions that boost productivity. Key responsibilities Oversee operational tasks to ensure processes run efficiently Work with multiple teams to coordinate activities and manage resources Support efforts to optimize workflows and enhance productivity Location This is a remote position open to candidates based in Kenya.

Join RWS as a freelance AI Data Specialist focusing on enhancing AI-generated content in Amharic. This part-time, remote role offers flexibility in your work schedule, allowing you to contribute to the development and safety of AI models while earning extra income. Your responsibilities will include data collection, evaluation, annotation, and various tagging tasks across multiple content types such as audio, video, and images. Start immediately and make a meaningful impact in the AI landscape.

About KuundaKuunda is a pioneering B2B embedded digital financial company dedicated to providing liquidity solutions for the informal sector through advanced liquidity APIs and proprietary credit scoring algorithms. Our expertise lies in delivering real-time, transaction-based lending solutions that empower agent networks, small businesses, and consumers with essential access to liquidity products and services, fostering sustainable economic productivity.Meet Our TeamOur diverse team boasts extensive experience in implementing intricate financial services across various markets. With over 20 years of combined expertise in 17 African countries, Pakistan, and Indonesia, we operate as a hybrid workforce, collaborating from partner offices and our operational hubs located in Cape Town and Nairobi. Our multicultural team is united by a shared passion for innovation and a commitment to shaping the future of microfinance.Role OverviewWe are seeking a dynamic Regional Operations Manager with a keen business acumen and an entrepreneurial mindset. The ideal candidate will possess a solid operational background, an innovative approach to problem-solving, and a robust network within the digital financial services sector across Africa. This role demands a leader who can integrate strategic insights with practical operational execution.As the Regional Operations Manager, you will be responsible for establishing and achieving operational objectives for Kuunda in Africa, overseeing P&L management, product performance, and revenue growth in alignment with the overall Kuunda Group strategy. You will act as the regional representative for Kuunda, engaging stakeholders, building relationships, and ensuring compliance with local regulations while managing partnerships and implementing product offerings with the support of the Group Shared Services team.The successful candidate will demonstrate effective leadership skills, capable of coaching and managing in-country teams to meet established goals within specified timelines.Key ResponsibilitiesReporting to the Africa Operations Director, the Regional Operations Manager will:Steer Regional Operations & Financial PerformanceExecute the strategy for the company...