About the job
For over 45 years, FSSI has established itself as a leading provider of document outsourcing and communication solutions. We specialize in delivering customized print and mail services for a diverse clientele of Fortune 500 companies within the financial, banking, insurance, and billing sectors across the United States.
We are actively seeking a dedicated Custom Mail Insert Operator to join our dynamic team in Santa Ana, CA. This full-time role involves manually preparing tailored mailing orders by folding and inserting sensitive documents into envelopes or packages, adhering strictly to provided work order instructions. The ideal candidate will possess strong attention to detail, a sense of accountability, and the ability to thrive in a fast-paced, deadline-oriented environment.
Full-time Schedule: Monday – Friday, 1:30 PM – 10:00 PM, with overtime as necessary, which may include earlier shifts, later hours, or weekend work during peak production periods.
Key Responsibilities:
- Carefully fold and insert documents following detailed checklist instructions for each job order, ensuring accuracy and quality.
- Review the quality of documents as per checklist instructions and report any discrepancies to shift leads.
- Scan each piece of mail to verify that all job count expectations are met.
- Deliver completed work to Quality Assurance for approval.
- Provide assistance to the department with additional tasks as requested.
- Regular flexibility in work schedule is essential, including the potential for 10+ hour days and at least one Saturday shift per month.

