Customer Adoption & Success Manager (EMEA)

Effectory stands out as Europe's premier employee feedback solution. Our innovative platform empowers HR and management to gather invaluable employee feedback throughout their journey. This feedback is translated into insightful people analytics that drive strategies aimed at enhancing productivity, engagement, and retention. With 25 years of expertise, our dedicated team of 200 professionals located in Amsterdam and Munich supports over 800 organizations across more than 70 countries. In today's landscape, HR plays a crucial role in shaping business strategy, which is why our feedback solution is meticulously designed to support strategic HR initiatives.Our mission is clear: to enhance the workplace experience by amplifying employee voices and ensuring their feedback leads to meaningful change.Role OverviewAs the Senior Customer Success Manager for Enterprise accounts, you will serve as the primary value driver and strategic partner for Effectory's most intricate and high-value clients. Your role transcends traditional account management, positioning you as a trusted advisor and ensuring that our solutions are deeply integrated into each client's long-term business strategy and digital landscape.Your objective is to architect success for your portfolio, facilitating adoption, measurable outcomes, and client advocacy. You will adeptly bridge complex business challenges with quantifiable product value, driving high-impact adoption and fostering long-term retention through robust partnerships and an in-depth understanding of HR and people analytics.

As an Enterprise Customer Success Manager at CyberArk, you will play a pivotal role in ensuring our enterprise customers achieve their desired outcomes while using our cutting-edge security solutions. You will collaborate with cross-functional teams to drive customer satisfaction, retention, and growth, leveraging your expertise in customer success and technology.Your responsibilities will include proactively managing customer relationships, conducting regular check-ins, and identifying opportunities for upselling and cross-selling our solutions. You will analyze customer feedback to inform product development and enhance the overall customer experience.

Faciliteer groei en waardecreatie voor onze grootste klantenAls expert in leren geloof je dat onderwijs pas echt impact heeft als het bijdraagt aan de doelstellingen van de organisatie.In de rol van Senior Enterprise Customer Success Manager ben jij verantwoordelijk voor het waarborgen van continue waardecreatie voor onze enterprise-klanten met Studytube. Je fungeert als strategische partner voor directie- en HR/L&D-belanghebbenden, leidt adoptie- en veranderprocessen en verzekert succes gedurende de gehele samenwerking: van onboarding en waardecreatie tot aan verlenging en uitbreiding.Jouw verantwoordelijkhedenJe geeft sturing, creëert momentum en maakt resultaten zichtbaar — zowel bij klanten als intern.Als Senior Enterprise Customer Success Manager ben jij de schakel die impact creëert bij jouw klanten en binnen Studytube. Je bent de expert en adviseur voor jouw klanten: je brengt focus aan in doelstellingen, vertaalt ambities naar concrete plannen en toont de behaalde resultaten aan. Binnen Studytube vertaal je klantfeedback naar productverbeteringen en coach je andere Customer Success Managers. Je werkt nauw samen met diverse teams, zoals het implementatieteam, onze service agents, product owners en de marketing- en salesafdelingen. Concreet omvat dit:Strategisch accountbeheer: bouw en onderhoud complexe relaties (HR/L&D, IT, Finance, MT). Ontwikkel gezamenlijke succesplannen met duidelijke doelstellingen en meetpunten, en bied op gezette momenten inzichten en advies over optimalisatie van het platformgebruik.Adoptie & verandermanagement: Je schakelt moeiteloos tussen strategie en uitvoering — jouw ervaring met Customer Success, projectmanagement of software-implementaties helpt je om klantprojecten succesvol te implementeren.Waardecreatie: vertaal L&D-ambities naar KPI’s en resultaten (adoptie, vaardighedenontwikkeling, efficiëntie, compliance). Onderbouw ROI met data en klantcases.Business reviews: voer kwartaal- en jaarlijkse reviews uit met duidelijke voortgang op doelstellingen, risico’s, kansen en vervolgstappen; stuur proactief bij met experimenten en pilots.Klanten gezondheid beheer: monitor gebruik en gezondheidssignalen, escaleer tijdig, activeer playbooks en betrek de juiste interne specialisten.Commerciële groei: identificeer uitbreidingsmogelijkheden op basis van bewezen waarde (use cases, modules, licenties). Werk nauw samen met het Account Management voor verlengings- en uitbreidingsstrategieën.Klantenstem: vertaal klantinzichten naar product- en procesverbeteringen; prioriteer samen met Product, Implementatie, Technische Ondersteuning en Marketing.Kennisdeling: documenteer en schaal best practices via playbooks, onze klantcommunity en coach andere CSM’s binnen ons team.Succes in deze rol betekentVersnelde time-to-value voor nieuwe klanten/gebruikers.Verhoogde klanttevredenheid en retentie.Continue verbetering van klantrelaties en platformgebruik.

At Trustpilot, we are embarking on an extraordinary journey as a profitable, high-growth FTSE-250 company with a bold vision: to become the universal symbol of trust. As the world's largest independent consumer review platform, we've achieved remarkable milestones, yet there remains much thrilling work ahead. Join us at the forefront of fostering trust!As the Enterprise Customer Success Manager, you will serve as the primary value driver and strategic partner for Trustpilot’s most complex, high-tier accounts within the Benelux market. Transitioning from tactical management to a trusted advisor role, you will ensure Trustpilot's integration into the long-term business strategies and digital ecosystems of our customers.Your objective is to architect success across your portfolio—from onboarding and adoption to measurable outcomes and advocacy—by converting intricate business challenges into quantifiable product value. You will be pivotal in promoting high-impact adoption and securing long-lasting retention through executive-level partnerships and a profound understanding of the digital landscape.Key Responsibilities:Lead critical post-sale alignment and executive onboarding for high-tier accounts, ensuring a seamless transition from New Business and establishing a strong foundation for adoption, while creating a multi-level relationship map to secure strategic buy-in from the outset.Proactively translate technical usage data into persuasive ROI narratives, showcasing how Trustpilot impacts every stage of the digital marketing funnel—from driving top-of-funnel traffic to enhancing bottom-of-funnel conversion and long-term brand advocacy.Achieve a high Gross Renewal Rate (GRR) by monitoring customer health and addressing potential risks proactively.Maintain the holistic health of your portfolio, designing tailored success plans to mitigate complex churn risks and uncover strategic growth opportunities.Drive customer satisfaction and advocacy, achieving impressive Net Promoter Score (NPS) results across your portfolio.Act as the primary executive contact for high-tier accounts, bridging the gap between customer business needs and Trustpilot’s leadership, diagnosing complex product value or onboarding issues while strategically triaging commercial matters to Account Managers for a seamless partnership.Synthesize high-tier customer needs into structured insights that inform our global product roadmap, ensuring Trustpilot evolves in alignment with the most sophisticated market players.

Join Amdax as a Customer Success Manager, where your primary responsibility will be to ensure our clients achieve their goals and maximize the value of our products. You will act as a trusted advisor, guiding clients through their journey and addressing any challenges they may face.In this role, you will collaborate closely with cross-functional teams to deliver exceptional service and drive customer satisfaction. Your expertise will be vital in identifying opportunities for growth and improvement.

Role Overview Team Lead, Enterprise Customer Success at studytube guides the Enterprise Customer Success Managers (CSMs) serving our largest clients in the Benelux region. This role combines team leadership with direct client engagement, ensuring both the team's growth and the delivery of value to enterprise accounts. Reporting to the VP of Customer Success, this position balances hands-on coaching, operational oversight, and a personal portfolio of key accounts. The goal: empower the team, maintain high standards, and support client success at scale. What You Will Do Lead and Coach: Guide a team of Enterprise CSMs, providing individual coaching, support during challenges, and acting as the main point of contact for escalations. Portfolio Management: Deliver analytical insights on the Benelux enterprise portfolio at set intervals. Assess churn, contraction, and expansion (both known and at-risk), and help steer Net Revenue Retention (NRR) and Gross Revenue Retention (GRR). Quality Assurance: Oversee Quarterly Business Reviews (QBRs), Strategic Reviews, and senior-level escalations to ensure high-quality outcomes and uphold team standards. Client Engagement: Manage a select group of enterprise accounts directly, keeping close to client needs and challenges to inform your coaching. Cross-Functional Collaboration: Work with Sales and Account Management on cross-sell and upsell opportunities, coordinate with Implementation for smooth client handovers, and share strategic insights with the VP of Customer Success. Location This position is based in Amsterdam, Noord-Holland, Netherlands.

At OMRT, we are at the forefront of revolutionizing the real estate industry's approach to technology. Our mission transitions from project-based engagements to profound, long-lasting partnerships that fundamentally change how our clients leverage tech solutions. As our inaugural Customer Success Manager (CSM), you will not just fill a position; you will act as an entrepreneurial leader, collaborating closely with our Founders to define this role. Your primary responsibility will be to serve as a critical connector among our commercial, engineering, product, and tech teams, ensuring our clients achieve their business objectives promptly and effectively. If you possess a bold spirit, a touch of rebelliousness, and a desire to set new benchmarks in the industry, we invite you to lead our expansion efforts.Key ResponsibilitiesIdentify and persuade clients to initiate comprehensive implementations with OMRT.Perform in-depth client evaluations and develop detailed implementation strategies.Co-manage operational structures to ensure optimal and efficient project delivery.Cultivate and maintain strong client relationships by enhancing satisfaction levels, ensuring sustained value, and keeping OMRT top-of-mind.Pursue continuous enhancements and explore new avenues, including parametric design initiatives and software integrations.Drive growth by boosting client revenues across various platforms while ensuring long-term client retention.Lead and facilitate multidisciplinary teams within a matrix environment for commercial and operational synergy.

Wil jij bijdragen aan de revolutie in de afvalwereld?Bij Seenons, een trotse Bcorp, hebben we een heldere missie: een wereld zonder bedrijfsafval. Als een snelgroeiende tech-scaleup zijn we actief in vier landen, met een sterke focus op het verbeteren van de Nederlandse afvalmarkt.Ons innovatieve platform verenigt alle betrokken partijen in de afvalketen voor circulair beheer. We ondersteunen grote organisaties in hun streven om afval te verminderen en waardevolle grondstoffen te behouden, bij te dragen aan een circulaire economie. Voor ons team in Amsterdam zijn we op zoek naar een Customer Success Manager die onze grote klanten helpt bij het verduurzamen van hun afvalbeheer.Wat je kunt verwachten van deze rolJe fungeert als het primaire aanspreekpunt voor onze klanten en begeleidt hen in het optimaliseren en verduurzamen van hun afvalbeheer.Je bent verantwoordelijk voor de onboarding van nieuwe klanten en zorgt voor een zorgvuldige interne afstemming.Regelmatig bezoek je klanten op locatie om hun behoeften te begrijpen en ervoor te zorgen dat verbeteringen, zoals containerherinrichting en duurzame afvaloplossingen, succesvol worden geïmplementeerd.Je helpt klanten om het meeste uit het Seenons-platform te halen en gezamenlijke doelstellingen te bereiken.Met onze dashboards analyseer je de prestaties van klantlocaties en kom je proactief met verbeteringen. Jij identificeert kansen en weet wat er verbeterd kan worden voordat de klant daarom vraagt.Je signaleert mogelijkheden om onze impact bij bestaande klanten te vergroten en breidt onze dienstverlening succesvol uit door middel van upselling.Je bent een sparringpartner voor de klant en biedt deskundig advies over afvalbeheer en verduurzaming.Je bent de ideale kandidaat als jeMinimaal 2 jaar ervaring hebt in een Customer Success of Account Management rol, met ervaring in het beheren van een complexe en diverse klantenportefeuille.De afvalmarkt goed begrijpt, of een sterke ambitie hebt om onze wereld duurzamer te maken.

Cognite is a pioneer in the realm of industrial digitalization, dedicated to creating AI and data solutions that address some of the globe's most pressing and impactful challenges. With an unparalleled industrial background and an extensive array of AI capabilities, including low-code AI agents, Cognite is committed to expediting digital transformation and enhancing operational efficiency.Our ambitious goal is clear: to unlock $100 billion in customer value by 2035 and to revolutionize global industry as we know it.

Transform Employee Feedback into Actionable Insights!At Effectory, we believe that employee listening is the cornerstone of creating a world-class workplace. Our mission is to enhance organizational development by empowering employees to voice their opinions and ensuring their feedback leads to meaningful change.As a Junior Customer Success Manager, you will be an integral part of our team focused on the governmental and higher education sectors. Your role will involve cultivating long-lasting relationships with clients, ensuring they receive maximum value from our products and services. You will guide our customers to become advocates for Effectory, sharing their success stories and experiences.You will collaborate closely with both our clients and internal teams to understand customer needs, drive satisfaction, and ultimately boost retention. Are you ready to take on this exciting challenge and help us shape the future of employee engagement?Your Key Responsibilities:Develop and maintain strong, long-term relationships with customers in your portfolio to drive satisfaction, adoption, and retention.Understand and connect your customers' goals and needs to our products and services.Identify opportunities to leverage successful customer stories for case studies and events.Continuously share insights on customer demands and challenges with relevant internal teams (product, marketing, etc.).

Role overview Behavox seeks a Senior Account Executive for Enterprise Solutions to join the team in Amsterdam. The position centers on growing Behavox’s footprint with enterprise clients. Building relationships with key stakeholders and presenting technology solutions tailored to client needs are central to this role. What you will do Develop and maintain connections with decision-makers at large organizations Identify and pursue new business opportunities within the enterprise market Present Behavox’s technology to demonstrate its value to clients Requirements Demonstrated experience in enterprise sales Strong interest in technology Ability to build trust and communicate clearly with senior stakeholders This position is located in Amsterdam, Netherlands.

Join the forefront of cloud networking and security!Cato Networks revolutionizes enterprise networking and security by integrating them into a unified global cloud service. Founded by industry visionary Shlomo Kramer, Cato has pioneered a new product category known as SASE, as recognized by Gartner, with an expected market growth to $28.5 billion by 2028. This is your chance to be part of a trailblazing company that is rapidly ascending to global leadership in enterprise network and secure cloud solutions.As a Customer Success Manager for the Benelux region, you will act as a trusted partner to our top-tier clients from the deployment phase through their renewal process. Your role will focus on fostering customer engagement, promoting product adoption, and leveraging your technical expertise to guide our clients towards achieving their objectives.Key Attributes:Curiosity: A genuine interest in understanding our customers' business needs.Creativity: Ability to facilitate innovative solutions that lead to positive outcomes.Empathy: Establishing authentic connections with clients through a caring approach.Core Responsibilities:Oversee the health and satisfaction of assigned accounts, ensuring that customers derive maximum value from their investment in our technology.Build and nurture relationships with key stakeholders both within the customer’s organization and across Cato’s internal teams (Sales, Customer Success, R&D, and Support Engineering).Lead Cato’s post-sales initiatives, including conducting Quarterly Business Reviews (QBRs), product adoption assessments, and managing renewals and upselling opportunities.

Role overview Treatwell seeks a Customer Success Manager based in Amsterdam to support the Dutch-speaking market. This position centers on helping salon partners transition their businesses online using Treatwell’s platform. By guiding partners through onboarding and ongoing support, the role plays a key part in Treatwell’s mission to deliver excellent hair and beauty experiences. The focus is on helping salons take full advantage of Treatwell’s digital tools, boost their online bookings, and encourage customer loyalty. What you will do Onboard new partners: Introduce salons to Treatwell’s software, explain its benefits, and ensure each partner is well prepared to use the platform. Train and support: Offer ongoing training, share updates about new features, and help partners get the most from the system. Enhance salon performance: Proactively work with each location to improve results and streamline operations. Deliver responsive service: Respond promptly to partner questions and concerns by email or phone. Drive B2B revenue: Upsell additional features and services to existing partners. Foster retention: Build strong relationships to keep partners engaged and satisfied with Treatwell. Requirements Fluency in Dutch is required for this market-facing role. Enjoys inspiring, training, and supporting others. Skilled at building business relationships and motivated to help salons succeed in a digital environment.

Seenons, a certified B Corp based in Amsterdam, connects organizations across the waste management industry to promote circular solutions and help reduce waste. The company’s platform focuses on recovering valuable materials and supporting large organizations in their sustainability efforts. This internship in Customer Success Management & Operations is aimed at students seeking more than a routine placement. Interns at Seenons quickly become involved in real projects, learning on the job and contributing to a more sustainable future. The Customer Success team is searching for an enthusiastic, entrepreneurial intern to join their mission. What you will do Assist the Customer Success Management team with daily client-focused activities. Prepare for meetings and analyze customer cases using data and desk research. Help improve internal communication and knowledge sharing related to clients. What to expect Experience the full customer journey: See every stage, from initial contact to ongoing client satisfaction. Collaborative team environment: Work with colleagues who value authenticity and share a commitment to sustainability goals. Guidance and support: Begin with a structured onboarding, receive regular check-ins, and benefit from a dedicated mentor. Hands-on learning: Take initiative, learn by doing, and handle real responsibilities from the start. Meaningful projects: Contribute to assignments that make a visible impact for customers, partners, and the company’s mission. Location Amsterdam, Noord-Holland, Nederland

Join Our Team as a Senior Customer Success Manager!At Software Improvement Group (SIG), we are dedicated to empowering organizations to enhance their software quality through in-depth source code analysis and customized strategic advice.Our innovative software assurance platform, Sigrid, combined with our team of expert IT consultants, allows our clients to take full control of their software environments, ensuring that technology acts as a catalyst for success rather than a source of risk.We are on an ambitious growth trajectory and are in search of passionate individuals to help us achieve our goals.Your RoleAs a Senior Customer Success Manager, you will oversee all aspects of customer engagement related to Sigrid. You will work closely with account executives and consultants to support our clients' needs, ensuring exceptional service delivery across strategic and partner accounts. Your responsibilities will include managing operational and technical matters, maintaining regular communication with clients, and guiding them towards maximizing their use of the Sigrid platform. You will develop and nurture relationships at various levels within client organizations, collaborating with consultants and account executives to identify commercial opportunities. This role is pivotal within our Amsterdam-based team, servicing clients globally.How We OperateAs a Senior Customer Success Manager, you will be the crucial link between SIG and our clients, ensuring successful long-term partnerships. Additionally, you will contribute to the professional development of fellow Customer Success Managers and enhance the overall Customer Success function at SIG. Your goal will be to create impactful narratives that align our advice with our clients' business objectives while proactively initiating strategies to cultivate long-lasting customer relationships and improve overall organizational performance.

Groei met een doel. Groei met Trusted Shops. Bij Trusted Shops werken we samen aan de #1 Community of Trust in de e-commerce sector. In de rol van Customer Success Manager maak je deel uit van een gedreven team dat bedrijven ondersteunt met innovatieve SaaS-oplossingen. Jouw missie is duidelijk: zorg ervoor dat onze klanten optimaal profiteren van onze diensten.Na een uitgebreide onboarding begeleid je webshops in hun gebruik van onze producten en zorg je ervoor dat zij het maximale uit onze oplossingen halen. Jij bent de vertrouwde partner die producten omzet in concrete resultaten, waarmee je sterke en langdurige relaties opbouwt.

Join LinkedIn as an Enterprise Account Director in our Talent Solutions division, where you will lead strategic partnerships and drive growth for our enterprise clients. In this role, you will be responsible for developing and executing sales strategies tailored to meet the unique needs of large organizations.The ideal candidate will possess a strong background in B2B sales, excellent communication skills, and a passion for leveraging technology to enhance talent acquisition processes. You will collaborate with cross-functional teams to deliver exceptional value to clients through our innovative solutions.

About GreenFluxAt GreenFlux, we specialize in delivering innovative electric vehicle charging solutions. Our cloud-based Charge Point Management System (CPMS) empowers Charge Point Operators (CPOs) and e-Mobility Service Providers (eMSPs) to efficiently manage their operations and expand their businesses. Join us as we lead the charge in the electric vehicle market and support the renewable energy revolution.As a part of the DKV Mobility Group, a prominent European mobility company, we are committed to fostering sustainable mobility for our customers and partners.Your RoleAs a Customer Success Manager, you will play a vital role in nurturing our international client relationships. You will guide clients through the GreenFlux journey—from pre-contract negotiations to onboarding and ongoing growth. You will serve as the primary point of contact for both clients and internal teams, coordinating onboarding processes, delivering training, and ensuring a seamless transition to our support services.Your responsibilities include managing client timelines, streamlining invoicing, and identifying upsell opportunities to enhance your customer portfolio. Your mission is to empower clients to leverage our platform effectively, positioning them as leading CPOs and eMSPs.This position offers a dynamic blend of project and account management, ensuring that no two days are alike as you embark on an exciting journey with our clients!

About the RoleJoin our dynamic team at Appier as a data-driven Account Manager focused on enhancing client success across the EMEA market. This role is pivotal in nurturing relationships with top-tier clients, helping them achieve their business objectives through our innovative AI solutions in the AdTech industry.What You Will Do (Responsibilities)Client Strategy & Growth: Manage a portfolio of key accounts in the EMEA region. Develop enduring client relationships by understanding their KPIs, translating them into actionable strategies.Campaign Management & Optimization: Analyze performance data daily to ensure clients meet their KPIs, proactively recommending optimizations when necessary.Data Analysis & Insights: Utilize campaign datasets to uncover trends, address performance challenges, and identify growth opportunities. Present insights during Quarterly Business Reviews (QBRs) to key stakeholders.Technical Consultation: Act as the primary liaison between clients and our internal Product/Engineering teams. Assist clients with technical setups, including MMP (Mobile Measurement Partner) integration, SDK troubleshooting, and post-back configurations.Cross-Functional Collaboration: Collaborate closely with Sales, Ad Operations, and Product teams to ensure smooth campaign execution and advocate for client needs in the product roadmap.Upselling & Retention: Identify upselling opportunities and maintain high client retention rates through excellence in execution.What You Bring (Requirements)Mindset: A proactive self-starter who thrives in a fast-paced, remote-first environment. You are organized, disciplined, and data-driven in your decision-making.Experience: Relevant experience in Mobile Advertising, AdTech, or Digital Media, particularly in an Account Management or Client Success role.Communication: Native or bilingual proficiency in English is essential. You can effectively communicate complex data in a clear and simple manner for all decision-makers. Proficient in visualizing data using Excel/Sheets and presentation tools.The final job title may vary based on the finalist's seniority and interview performance.#LI-JP1