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Customer Care Expert (English Speaker) - PRO Bundle

Hybrid Full-time

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Experience Level

Mid to Senior

Qualifications

Fluency in English (both verbal and written). Based in Lviv. A minimum of 1 year of experience in Technical Support or Solutions within a web environment. Ability to quickly comprehend information and communicate it clearly. A genuine passion for helping others succeed, coupled with a curiosity about user motivations. Strong critical thinking skills with a willingness to take responsibility and ownership. A commitment to high performance and continuous improvement. An enthusiasm for new technologies and a desire to learn. Ability to thrive in a fast-paced, dynamic environment, viewing change as an opportunity for growth. Experience in a tech or internet company is a plus.

About the job

Join our dynamic team as a Customer Care Expert, where you will play a pivotal role in assisting our users in achieving their business aspirations and enhancing their online presence. This position offers flexible shift options:

  • Tuesday - Saturday, 6 AM - 3 PM
  • Sunday – Thursday, 6 AM - 3 PM

In this role, you will:

  • Engage with users to identify their needs and provide tailored support.
  • Serve as the primary point of contact across various communication channels such as email, phone, and chat.
  • Guide users through our suite of tools, services, and products, ensuring a smooth onboarding experience.
  • Act as an advocate for our technical offerings, articulating their functionalities and benefits.
  • Continuously develop your expertise in Wix products, staying informed about new features and enhancements.
  • Collaborate with various departments and product teams to represent user needs and influence product direction.
  • Analyze user behavior to assess and improve overall satisfaction.

This is a flexible hybrid position based in Lviv, allowing you to balance remote work with in-office collaboration when necessary. We are seeking talented professionals based in Ukraine who thrive in a hybrid work environment, benefiting from both the comfort of remote work and the energy of face-to-face interactions.

About Wix.com Ltd.

Wix.com Ltd. is a leading cloud-based web development platform that empowers users to create stunning websites with ease. We are dedicated to providing exceptional customer support and innovative solutions to help businesses flourish online.

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