Customer Care Specialist

DocplannerRome

On-site Full-time

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Experience Level

Entry Level

Qualifications

Ideal candidates should possess excellent verbal and written communication skills, a positive attitude, and a customer-first mindset. Previous experience in a customer service role is preferred. Proficiency in English and Italian is necessary, and familiarity with CRM software is a plus.

About the job

Join our team at Docplanner as a Customer Care Specialist, where you will play a crucial role in enhancing customer experiences. You will be responsible for responding to customer inquiries, resolving issues, and ensuring satisfaction with our services. Your passion for helping others and your strong communication skills will make you an integral part of our team.

About Docplanner

Docplanner is a leading healthcare booking platform, committed to improving patient access to healthcare services. With a strong presence in multiple countries, we strive to create a more efficient healthcare environment for both patients and providers.

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Customer Expansion Team Leader

MioDottore

Full-time|On-site|Rome

The RoleAs a pivotal member of our team, you will report directly to our COO, playing a key role in driving our customer expansion strategy. You’ll not only manage but also coach your team strategically to enhance the customer lifecycle and maximize value.Key ResponsibilitiesIn your capacity as the Sales Upsell Leader, your primary duties will include:Leadin…

Mar 10, 2026

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Customer Expansion Specialist

docplanner

Full-time|On-site|Rome

Join docplanner as a Customer Expansion Specialist, where you will play a pivotal role in enhancing our customer experience and expanding our client base.Your responsibilities will include developing strong relationships with existing customers, identifying opportunities for growth, and implementing strategies to improve customer satisfaction. You will collaborate closely with cross-functional teams to ensure our customers achieve their goals and maximize the value they receive from our services.

Mar 27, 2026

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Digital Customer Expansion Specialist

MioDottore

Full-time|On-site|Rome

Are you ready to take the lead in the digital revolution within the healthcare sector?Do you have a passion for selling innovative digital products powered by Artificial Intelligence? If so, this opportunity is perfect for you!Join MioDottore as a Customer Expansion Specialist and be at the forefront of digital transformation in healthcare!In this role, you will serve as the key point of contact for physicians and healthcare professionals, assisting them in enhancing their online visibility and optimizing patient management.Your responsibilities will include:Promoting our flagship AI-based product, designed to support doctors in managing appointments and clinical information.Engaging in upselling, cross-selling, and upgrading digital solutions to existing clients (B2B and B2C).Providing consultancy on advanced marketing tools and management solutions.How you will drive our clients' growth:Offering value-added solutions: you will be a trusted advisor to strategic clients, presenting tools that optimize their operations.Managing negotiations with empathy and expertise: you will handle the entire sales process using phone and video calls for personalized consultations, negotiations, and building valuable relationships.Collaborating with the post-sales team: you will work closely with Key Account Managers to enhance retention and strengthen customer loyalty.You could be our future Customer Expansion Specialist IF:You are a strategic thinker: able to identify upsell and cross-sell opportunities that add value.Consultation is second nature to you: you are passionate about helping clients discover impactful solutions, confidently endorsing a product you believe in.You tackle challenges with determination and teamwork: you embrace obstacles and believe in collaborative efforts as the key to achieving great results.You have sales experience: ideally, you possess at least one year of experience, particularly in upselling activities.

Apr 11, 2026

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IT Technical Leader

Eurofins Scientific

Full-time|On-site|Rome

Join Eurofins as an IT Technical Leader where you will play a pivotal role in driving our technology initiatives. You will lead a team of IT professionals, ensuring that our technology solutions align with business objectives. Your expertise will guide the implementation of innovative IT strategies that enhance operational efficiency and service delivery.

Feb 20, 2025

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Solutions Leader

MSX International

Full-time|On-site|Rome

Join MSX International as a Solutions Leader, where you will spearhead innovative strategies to enhance our service delivery and optimize client solutions. In this pivotal role, your expertise will drive the development and implementation of comprehensive solutions that address our clients' needs effectively.

Mar 26, 2026

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Technical Leader in Aerospace & Defence

Segula Technologies

Full-time|On-site|Rome

Join our dynamic team at Segula Technologies as a Technical Leader in the Aerospace & Defence sector. In this pivotal role, you will steer innovative projects, ensuring cutting-edge solutions and excellence in technical delivery. Your expertise will guide a team of skilled professionals, collaborating on high-impact initiatives that shape the future of aerospace technologies.

May 1, 2026

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Junior Team Lead for Autonomous Vehicles in EMEA

tsmg

Contract|On-site|Rome

We are looking for an enthusiastic Junior Team Lead to play a pivotal role in overseeing and supporting projects focused on autonomous vehicles (AV) and advanced driver-assistance systems (ADAS). In this dynamic position, you will coordinate test teams, ensure that project milestones are achieved, and utilize your understanding of the local environment and regulations to facilitate effective field operations and ensure high-quality data collection. This role represents an excellent opportunity for an early-career professional to cultivate leadership skills while actively contributing to groundbreaking automotive innovation.

Sep 23, 2025

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Customer Care Specialist

Docplanner

Full-time|On-site|Rome

Mar 27, 2026

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Customer Support Specialist

Air Apps

Full-time|On-site|Rome Metropolitain Area

Air Apps started as a family business in Lisbon in 2018 and has since expanded to San Francisco. The company develops an AI-powered Personal & Entrepreneurial Resource Planner (PRP), reaching more than 100 million downloads worldwide. Air Apps remains self-funded, with a focus on improving how people plan and manage resources. The team values innovation and aims to deliver strong user experiences while advancing AI technology. Role overview This Customer Support Specialist position is fully onsite at the Air Apps office in Lisbon. The role centers on helping users get the most out of Air Apps products by working directly with customers and collaborating with colleagues across teams. What you will do Work closely with cross-functional teams onsite in Lisbon Engage with customers to resolve questions and issues Contribute to a collaborative, team-focused workplace Additional details Relocation support is available for those moving to Lisbon Air Apps welcomes new team members interested in shaping the future of resource management

Apr 27, 2026

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Customer Success Specialist (B2C) at docplanner | Rome

docplanner

Full-time|On-site|Rome

Join docplanner as a Customer Success Specialist in our B2C division, where your passion for enhancing customer experiences will shine. In this role, you will be the guiding force for our users, helping them maximize the value they gain from our platform. You will proactively engage with customers, provide support, and ensure their satisfaction with our services.

Mar 27, 2026

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Customer Success Specialist at docplanner | Rome

docplanner

Full-time|On-site|Rome

Join our dynamic team at docplanner as a Customer Success Specialist, where you will play a key role in enhancing customer satisfaction and driving customer loyalty. In this position, you will work closely with clients to understand their needs, provide exceptional support, and ensure they derive maximum value from our services.

Mar 27, 2026

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Customer Success Partner B2B

Docplanner

Full-time|On-site|Rome

Join our dynamic team at Docplanner as a Customer Success Partner B2B, where you will play a crucial role in ensuring our clients thrive using our innovative solutions. In this position, you will foster strong relationships with B2B clients, guiding them towards achieving their business objectives while enhancing customer satisfaction. If you are passionate about helping businesses succeed and have a knack for problem-solving, we want to hear from you!

Apr 3, 2026

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Customer Service Assistant at Kiabi | Rome

Kiabi

Part-time|On-site|Roma

Join Kiabi, a leading fashion retailer, as a Customer Service Assistant at our Tiburtina location in Rome. We are seeking passionate individuals to enhance our customer experience by providing exceptional service and support.

Apr 13, 2026

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Customer Success Specialist - Registered with Targeted Placement (L.68/99)

miodottore

Full-time|On-site|Rome

The Customer Success Specialist role at miodottore focuses on supporting clients and improving their overall experience. This position is based in Rome and involves direct interaction with customers, answering questions, and guiding them through the company's services. What you will do Assist clients by responding to their inquiries and providing clear guidance on available services Work with different teams to ensure customers receive consistent and effective support Help clients reach their goals by understanding their needs and offering tailored assistance What matters for this role Strong commitment to customer service Ability to empathize and communicate well with clients Comfort working collaboratively across departments This position is registered with targeted placement (L.68/99).

Apr 29, 2026

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Customer Care Specialist at MioDottore | Rome

MioDottore

Full-time|On-site|Rome

Join MioDottore in Transforming Patient Care!MioDottore stands as Italy's leading Health Tech platform, seamlessly connecting patients with healthcare professionals and facilities nationwide. Our mission? Helping individuals lead longer, healthier lives.Since becoming part of the Docplanner group in 2015, the largest global Health Tech network backed by investors like Goldman Sachs and present in 13 countries, we are continuously expanding. With a team of over 450 dedicated professionals, we invite you to apply for the Customer Care Specialist position.Your Responsibilities:First-level technical support for issues related to the MioDottore platform and associated tools.Second-level remote support for our clients through inbound calls, emails, and WhatsApp.Maintain and update reporting dedicated to tracking product anomalies and bug analysis.Drive business opportunities by identifying needs and proposing additional solutions.Who Are We Looking For?We seek dynamic, enthusiastic individuals ready to grow with us! Ideally, you possess:A strong problem-solving attitude; you enjoy finding solutions to our clients' challenges.The ability to remain calm and composed in complex situations, demonstrating balance and skill in managing complexity without losing control.Good knowledge of Office applications (Word, Excel); as a digital entity, familiarity with these tools is essential.English proficiency at B1 level; as an international company, you may need to use English.Prior experience with CRM platforms is a fundamental prerequisite.Excellent commercial aptitude.What We Offer: A fixed-term contract under CCNL Commercio, reflecting our commitment to transparency, starting with ...

Apr 11, 2026

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Customer Success Specialist at MioDottore | Rome

MioDottore

Full-time|On-site|Rome

Join MioDottore and redefine Health Tech with Artificial Intelligence!MioDottore, part of the global group Docplanner, stands as the leading platform in Italy connecting patients with healthcare professionals. Our mission is to help people lead longer, healthier lives. Backed by investors like Goldman Sachs and operating in 13 countries, we are expanding our team of over 450 professionals and are on the lookout for new talent to fill the role of Customer Success Specialist GP.Your Role as a Customer Success Specialist GPAs a key point of contact for your assigned client portfolio, your goal will be to enhance their experience with our digital products. Here's how you will contribute:Act as a dedicated advisor for MioDottore, providing effective support and solutions to clients.Foster client retention: Through targeted interventions, you will boost their satisfaction while minimizing churn risk.Promote the proper use of our products by offering tailored consultations and addressing client needs with customized proposals.Increase business opportunities by identifying client needs and presenting additional solutions.Identify and communicate any issues to our product team, contributing to the continuous improvement of our services.Collaborate with various internal teams (product, marketing, customer experience) to enhance customer satisfaction.Who We Are Looking For:We are seeking dynamic, enthusiastic individuals who are focused on professional growth. Ideally, you possess:Experience in customer success or post-sale rolesA strong customer support orientation, with a passion for caring for clients and satisfaction in solving their problems.Organizational skills to manage multiple objectives and deadlines.Familiarity with new technologies and an interest in the Health Tech sector.Good command of the English language (B2 level).

Apr 11, 2026

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Customer Success Specialist - AI Solutions

Docplanner

Full-time|On-site|Rome

Join our dynamic team at Docplanner as a Customer Success Specialist focused on AI solutions. In this pivotal role, you will be instrumental in ensuring our clients achieve their desired outcomes through our innovative technology. You will work closely with customers to understand their needs, provide strategic guidance, and drive engagement. Your ability to foster relationships and provide exceptional service will be key to your success.

Apr 2, 2026

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Customer Success Partner - B2B at MioDottore | Rome

MioDottore

Full-time|On-site|Rome

Join MioDottore and be the architect of success for our B2B clients!MioDottore is not just a platform; we are leaders in Health Tech in Italy. With over 450 professionals and the trust of investors like Goldman Sachs, we are redefining the future of healthcare in 13 countries. Our mission? Helping people live longer, healthier lives.We are seeking a Customer Success Partner who can blend genuine empathy with tangible goals: retention, upselling, and shared growth with clients. This individual should not merely respond to requests but anticipate needs and build true strategic partnerships.Your Responsibilities:Account Management: Proactively manage a B2B client portfolio focusing on retention and growth.Strategic Consulting: Analyze needs to propose tailored solutions.Revenue Growth: Identify upselling and cross-selling opportunities to create real value.Customer Advocacy: Gather and analyze customer feedback to guide product evolution.Cross-functional Collaboration: Coordinate with product, marketing, and sales teams to optimize the customer experience.Who We Are Looking For:We seek dynamic, enthusiastic individuals with a growth mindset. Ideally, you possess: B2B Experience: Management of client portfolios in technology or healthcare sectors. Business Acumen: Strong analytical skills and a results-oriented mindset. Soft Skills: Excellent interpersonal and communication skills. Growth-oriented Mindset: You see opportunities where others see challenges. Results-driven: You want to see the concrete impact of your work on metrics.Don't just send your CV! We truly want to get to know you through a cover letter where you share:What has been your greatest

Apr 11, 2026

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Customer Service Representative at Domino's | Rome

Domino's Pizza, Inc.

Full-time|On-site|Rome

Role overview Domino's Pizza in Rome is looking for a Customer Service Representative to support daily operations and shape customer experience. This position involves direct interaction with customers, both in-store and by phone, and plays a key role in how guests perceive the Domino's brand. What you will do Take orders from customers accurately, whether in person or over the phone Process payments, handling both cash and card transactions efficiently Provide friendly and helpful service during every interaction Assist in keeping the store clean and welcoming for guests Requirements Interest in delivering great customer service Consistent and reliable work habits Positive attitude and commitment to quality

Apr 25, 2026

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Customer Service Representative at Domino's | Rome

Domino's Pizza, Inc.

Full-time|On-site|Rome

Domino's Pizza in Rome, Georgia seeks a Customer Service Representative to help create a positive experience for every guest. This role centers on welcoming customers and making sure each order is handled smoothly from start to finish. Key responsibilities Take orders from customers with accuracy and attention to detail Answer questions about menu options and available services Resolve concerns or issues to maintain customer satisfaction What we look for Friendly attitude with strong communication skills Comfort interacting with customers in person and over the phone Ability to stay organized and maintain a positive approach during busy periods

Apr 25, 2026

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Customer Care Specialist

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About the job

About Docplanner

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