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Customer Education & Curriculum Development Lead

OpenAISan Francisco
On-site Full-time

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Experience Level

Experience

Qualifications

QualificationsProven experience in curriculum development and instructional design. Strong understanding of AI technologies and their application in education. Ability to create engaging and effective learning experiences. Excellent project management skills and the ability to work collaboratively in a fast-paced environment. Bachelor's degree in Education, Instructional Design, or a related field is preferred.

About the job

About Our Team

At OpenAI, we are dedicated to creating innovative tools that empower individuals and organizations to harness the potential of artificial intelligence. Our mission is to provide AI-native education that fosters the development of lasting skills among users, enabling them to not only consume content but actively engage with it. In the Customer Education department, we specialize in crafting immersive learning experiences and certifications designed to enhance adoption and cultivate new talent within enterprise clients.

As the Learning Experience and Curriculum Lead, your primary responsibility will be to design tailored educational pathways for the AI workforce. This includes developing engaging learning experiences, authoring curriculum, and establishing assessment frameworks. You will harness AI technologies to streamline course content creation, generate realistic scenarios, and ensure our materials remain relevant as products evolve. The goal is to establish a high-quality educational program that is efficient to produce and maintain, while ensuring consistency across all offerings.

Collaboration will be key in this role, as you will work closely with teams across Customer Education, Product, and Technical Success to ensure our programs focus on essential skills, demonstrate measurable outcomes, and facilitate AI enablement on a large scale.

About the Role

You will lead the strategy and implementation of enterprise learning pathways and curriculum. Your role will involve creating cohesive learning experiences that range from foundational knowledge to practical skill application, all aligned with critical customer outcomes and supported by straightforward tools such as quizzes, skill assessments, project guidelines, and digital badges.

This position is a unique blend of instructional design, content development, and AI-enhanced educational operations. You will serve as the crucial link between learning science, course production, and tangible customer impact.

Key Responsibilities

  • Develop and refine curriculum materials, including learning objectives, lesson plans, scripts, assessments, and guidance for hands-on projects.

  • Establish a structure for certifications and credentials that reflect genuine skill development, including badges and progression criteria.

  • Create standards and guidelines for course production, including templates, style guidelines, quality assurance checklists, and update schedules.

  • Leverage AI tools to expedite course development and upkeep, including content drafting, test case generation, and quality assurance checks.

  • Design learning analytics to evaluate success metrics such as course completion rates, assessment outcomes, practice performance, and subsequent behavioral changes.

  • Collaborate with cross-functional teams to ensure learning experiences remain in sync with product updates, customer requirements, and field feedback.

Are You a Good Fit?

  • You possess a strong background in instructional design, curriculum development, or a related field.

  • You are passionate about leveraging AI in educational contexts and enjoy creating impactful learning solutions.

  • You have excellent communication skills and can effectively collaborate with diverse teams.

About OpenAI

OpenAI is at the forefront of AI innovation, dedicated to empowering individuals and organizations through transformative AI tools and education. We focus on building sustainable skills and capabilities in our clients to enhance their journey into the world of AI.

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